Very good 8.0
Based on 765 reviews

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About this property


Rebranded by Shangri-La Hotels and Resorts in late 2014, Hotel Jen Manila on Roxas Boulevard is just 400 meters from Manila's conference and exhibition centers. Its rooms offer LCD TVs and views of Manila Bay and Roxas Boulevard. The property is just a 20-minute drive from Ninoy Aquino International Airport.

Hotel Jen Manila provides guests with recreational facilities such as the Paseo del Sol outdoor swimming pool, children's wading pool, and a fitness center. The hotel also offers in-room massage.

The signature restaurant - Kitsho - serves authentic Japanese cuisine and houses a cozy bar. Asian cuisine and an international lunch buffet is served at Latitude. The Lobby Lounge offers nightly entertainment while Coffee.com offers light fare and broadband Internet access.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Swimming pool [kids]


  • Check-in/check-out [express]
  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Filipino
  • Japanese
  • Korean
  • Malay
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Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 1200 PHP
Breakfast Charge (when not included in room rate): 830 PHP
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 7.0 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 19
Number of Restaurants: 2
Number of Rooms : 312
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Very good

based on 765 reviews
  • Cleanliness 8.2
  • Facilities 7.8
  • Location 7.9
  • Room comfort and quality 8.4
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.4
Sort by

Dody from United States
Stayed 3 nights in September 2016
Satisfied Traveler
I will come back but need to reduce the rate at least under $75 a night
Reviewed September 20, 2016

Rizalina from Philippines
Deluxe Double or Twin Room
Stayed one night in March 2016
Staying at Jen
Friendly staff superb buffet breakfast
Reviewed September 14, 2016

Ma. from Philippines
Executive Suite
Stayed 2 nights in August 2016
Wedding Preps in their Suites
Our families and friends booked a couple of rooms for our wedding preparations and their suites were fairly large! Overheard our photographers and make-up artists talking about how convenient it was to work around their rooms. However, since it is an old building, the wearing out of some of the interiors are quite evident, though it is properly maintained and cleanliness is commendable.
Reviewed September 13, 2016

chee from Singapore
Business travelers
Stayed 2 nights in September 2016
Near to wtc
Good location for exhibition at wtc. Complimentary transport to mail of Asia.
Reviewed September 12, 2016

LEW from Malaysia
Business travelers
Stayed 3 nights in September 2016
Hotel rates too high
No comment.
Reviewed September 11, 2016

winnie from Singapore
Business travelers
Deluxe Double or Twin Room
Stayed one night in April 2016
recommendable to friends
Staff are friendly
Reviewed September 11, 2016

Cindy from Singapore
Business travelers
Club City View
Stayed one night in April 2016
Good location
Overall, service was good.
Reviewed September 08, 2016

Cheng from Malaysia
Business travelers
Stayed one night in August 2016
short stay !
a bit run down all room and facility !
Reviewed August 30, 2016

Charisma from Philippines
Families with young children
Club City View
Stayed one night in August 2016
Comfort and Attention
Very attentive staff; great selection of food
Reviewed August 22, 2016

Helena from Australia
Families with older children
Deluxe Bay View
Stayed 3 nights in August 2016
Family holiday
Everything great here. Got upgraded for a small fee. View fantastic. Staff very helpful. Good security.
Reviewed August 14, 2016


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