Hotel Jen Orchardgateway Singapore by Shangri-La
Free Wi-Fi

Hotel Jen Orchardgateway Singapore by Shangri-La

277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858
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Superior Room King Hotel Jen Orchardgateway Singapore by Shangri-La
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     Hotel Jen Orchardgateway Singapore by Shangri-La

    Guest reviews

    8.6
    Excellent
    /10
    (4109 reviews)See what guests said
    8.4
    Excellent

    "Nice location , next to MRT somerset and orchard gateway roo..."

    Paneenard

    -

    December 15, 2018

    8.9
    Excellent cleanliness
    Recommended by 95% of guests

    Property highlights

    Things you'll love

    • 20 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    Exceptional
    Location
    9.5
    See map
    Exceptional location - Inside city center
    Nearby
    Popular
  • Somerset MRT Station20 m
  • Orchard Gateway50 m
  • Actually60 m
  • Code Deco60 m
  • Pact60 m
  • Sabrina Goh70 m
  • Emerald Hill70 m
  • The Centrepoint70 m
  • Orchard Central90 m
  • HMV100 m
  • This property is in high demand!

    Last booked 11 hours ago | 17 travelers are looking at this property right now

    Value for money8.1
    Distance to city center3.9 km
    Location rating9.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport17.7 km
    Select your room
    8.6
    Excellent
    Room comfort & quality
    Superior Room King
    Superior Room King
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior City View King Bed
    Superior City View King Bed
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Room King
    Club Room King
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Panorama Club Room
    Panorama Club Room
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior City View Twin Bed
    Superior City View Twin Bed
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Room Twin
    Superior Room Twin
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Club Deluxe Room
    Club Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 27 m²/291 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Have a question for Hotel Jen Orchardgateway Singapore by Shangri-La?

    What people love about the property

    • 10.0
      Exceptional

      "This hotel is cute, clean and comfortable."

      Ester

      |

      January 9, 2019

    • 10.0
      Exceptional

      "Nice comfortable room, excellent service."

      Reymond

      |

      January 7, 2019

    • 10.0
      Exceptional

      "Next door is a good mall with MRT station."

      Reymond

      |

      January 7, 2019

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    More about Hotel Jen Orchardgateway Singapore by Shangri-La

    More about Hotel Jen Orchardgateway Singapore by Shangri-La

    10.0
    Exceptional

    "Nice amenities"

    angelee

    |

    January 10, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Great location just above Somerset MRT."

    Haslawani

    |

    December 7, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Outback Steakhosue Singapore
    50 m American, European, Steakhouse
    Bedrock Bar and Grill
    140 m American, Steakhouse
    Sacha & Sons
    330 m American, Delicatessen
    Asian cuisine
    Asian cuisine
    Makan@Jen
    50 m Asian, Chinese, International
    Dae Ssik Sin
    50 m Asian, Korean
    MK Restaurant
    110 m Asian, Chinese, Thai
    Chinese cuisine
    Chinese cuisine
    House of Rice Roll and Porridge
    230 m Chinese
    Sergeant Hainanese Chicken Rice
    790 m Chinese
    The 2nd Floor
    1.2 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (4109)Booking.com Reviews (2790)
    8.6
    /
    10
    Cleanliness8.9
    Facilities8.5
    Location9.5
    Room comfort and quality8.6
    Service8.5
    Value for money8.1
    Provided by verified guests of Agoda
    All languages
    All guests (4109)
    All room types

    Show reviews that mention 

    Showing 2888 verified guest comments
    12345
    10.0
    Exceptional
    Sarah from Netherlands
    Couple
    Superior City View King Bed
    Stayed 3 nights in January 2019
    Good location”
    The lamp was broken at our room so the young man at the reception helped us very well and we got breakfast for free for 2 days because we could not sleep because of the default lamp. Breakfast is excellent and also the swimmingpool. Highly recommended hotel.
    Reviewed January 22, 2019
    Hi Sarah Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed our central location, delectable breakfast buffet and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded January 23, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.2
    Exceptional
    SIEW from Malaysia
    Business traveler
    Superior Room King
    Stayed 1 night in November 2018
    very convenient”
    Very convenient for shopping and food. Below is the MRT station. Even though I don't smoke, it is nice to see that they have a special area dedicated to smokers. I like the snacks dispenser machine on each floor. The only thing I wasn't keen is having to change to another lift from the ground level and the room is freezing cold even when I switch off the aircon. Thank goodness for heatpack which I so happen to have in my luggage.
    Reviewed December 12, 2018
    Hi SIEW Thank you for sharing your fantastic review with us. We are delighted to hear that you have enjoyed our central location and the little touch points around the hotel. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We have informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded December 13, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.0
    Excellent
    Maria from Indonesia
    Family with young children
    Superior City View King Bed
    Stayed 5 nights in February 2019
    Very good”
    Hotel Jen Orchardgateway has special things:- Very strategic location- The rooms are quite large, clean and very attractive having a "window sofa" that gives a warm touch feels like home.- Very friendly and helpful staff.- Parks and swimming pools that are very warm and intimate. With great views, especially at night. Make this place my child's favorite.- surprise pieces of fresh fruit given during my child's birthday, simple but quite meaningfuloverall I highly recommend Jen Hotel and will come again if staying in Singapore
    Reviewed February 10, 2019
    Hi Maria Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed our central location, well-appointed rooms, award-winning rooftop infinity pool, the excellent service provided by our friendly team and the little surpise that we have prepared for your kid. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Show more
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.2
    Exceptional
    Rowena from Singapore
    Family with teens
    Superior Room Twin
    Stayed 1 night in February 2019
    Great Location and Value for Money”
    Check-in at 3:30pm was a breeze and completed within 10 mins. Access to floors is secured by tapping card in elevator. Superior room size is ample for 2-3 people. There are 2 types, with city view and normal room. Choose the later if you are on budget. The former gives you a view of either Orchard Road or Somerset Road. I prefer Somerset Road because it gives a view of Marina bay as well, which is good when there is fireworks. Minibar is empty because every floor is equipped with snack and drink vendo machine. There is a an ice and water dispenser as well. Location is superb when your agenda is to shop as most Orchard Rd malls are walking distance. Basement flrs lend access to Somerset MRT station, 313 Mall and Orchard central mall. Room is clean with separate shower and toilet. Pool is great and provides scenic view of city centre. Breakfast is ok but nothing reallly remarkable.
    Reviewed February 08, 2019
    Hi Rowena Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location, efficient check-in, well-appointed rooms and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded February 11, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.8
    Excellent
    sutanto from Indonesia
    Family with young children
    Superior City View Twin Bed
    Stayed 5 nights in December 2018
    Excellent”
    Near MRT Near Shopping Centre Near Orchard Road I walk shortly to Orchard road
    Reviewed February 24, 2019
    Hi sutanto Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded February 25, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Karuna from Thailand
    Group
    Panorama Club Room
    Stayed 2 nights in September 2018
    Good hotel ”
    This time is the 2nd time in this hotel of me. I feel very happy when I stayed here. My parents think so too. I chose the panorama club room. This room has good view. So convenient hotel because underground is MRT Somerset Station. The staff are very polite and friendly. Thank you so much for my happiness vacation.
    Reviewed September 29, 2018
    Hi Karuna Thank you for sharing your wonderful review with us. We are delighted to hear that you have enjoyed your second stay with us. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded October 02, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    6.8
    Good
    Louise from Canada
    Couple
    Superior City View King Bed
    Stayed 3 nights in February 2019
    Good for a Singapore ”
    Good spot. Right on the subway line. Rooms are good, although easy to hear your neighbours unfortunately.
    Reviewed February 21, 2019
    Hi Louise Thank you for sharing your great review with us. We are delighted to hear that you have enjoyed our central location and well-appointed rooms. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded February 25, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    jiejing from China
    Family with teens
    Superior City View Twin Bed
    Stayed 2 nights in January 2019
    Perfect”
    Great location, great views, friendly staff
    Reviewed February 12, 2019
    Hi jiejing Thank you for sharing your perfect review with us. We are delighted to hear that you have enjoyed our central location and the excellent service provided by our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded February 13, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.4
    Excellent
    Yu from Taiwan
    Family with teens
    Superior City View Twin Bed
    Stayed 2 nights in February 2019
    Good location/ good shopping area”
    Just right beside MRT station and the famous breakfast shop. There are tons of stores to do shopping, all shopping malls are walking distance. However, the room has a very thin wall.
    Reviewed February 11, 2019
    Hi Yu Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded February 11, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Jim from Singapore
    Group
    Club Room King
    Stayed 1 night in January 2019
    Poor Agoda Service but Good Hotel Service”
    Had a terrible and shocking check in when I booked the Paranormal Room of 55msq, but I was given a 25msq room. The Duty Manager, Sylvester helped us greatly and explained paitiently about the situation. I was greatly upset at the wrong mapping by Agoda, to be given a Deluxe Club Room instead of Paranormal Club Room. Agoda tried to provide some but proven futile. The hotel help to source from the other hotel but was overbooked. Subsequently, we had little choice to settle for a connecting room instead of Paranormal room. The next shift Duty Manager, Elizabeth provided more clarification and assistance. Thanks Hotel Jen, Sylvester and Elizabeth for the help!
    Reviewed January 21, 2019
    Hi Jim Thank you for sharing your great experience with us. We are glad to hear that our friendly team managed to assist and clarify with you about your situation. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a direct booking with us. Furthermore, you can also do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded January 22, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Ester from Indonesia
    Family with teens
    Superior City View King Bed
    Stayed 1 night in January 2019
    near to EVERYTHING”
    This hotel is cute, clean and comfortable. Check-in and check-out smoothly. nice pool. Near to mall. near to MRT station. near to bus stop. near to Somerset. near to Orchard. near to hang out coffee cafe. near to food station... And it has Jeno robot mascot! ah...you should see by yourself...
    Reviewed January 09, 2019
    Hi Ester Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed our central location, efficient hotel robot, Jeno, award-winning rooftop infinity pool and the excellent service provided by our friendly team. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded January 10, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Ester from Indonesia
    Family with teens
    Superior City View King Bed
    Stayed 2 nights in January 2019
    near to everything”
    This hotel is cute, clean and comfortable. Smooth and fast check-in + check-out. Near to mall. near to MRT station. near to bus stop. near to Orchard Rd. Near to hang out coffee cafe. near to everything... it has water and ice cube dispenser, and it has Jeno robot mascot! (you should see by yourself)
    Reviewed January 09, 2019
    Hi Ester Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed our central location, and the efficient service provided by our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Show more
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.6
    Exceptional
    Wei from Malaysia
    Family with young children
    Club Room King
    Stayed 1 night in December 2018
    Definitely will consider staying here again, but don't book with agoda”
    Happy with the times we stayed here, even had stroller for lending, but avoid booking with agoda, you will be hit with hidden fees after you book, the price you booked isn't the actual cost, until your credit card gets charged with a different amount which includes some tax and other fees.
    Reviewed January 02, 2019
    Hi Wei Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded January 02, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Anthony from Philippines
    Family with young children
    Superior City View King Bed
    Stayed 5 nights in December 2018
    Perfect location, great place, clean, good breakfast!”
    We stayed here for 5 nights. Perfect location, right at the heart of Orchard road, the MRT station is at the basement of the hotel. The rooms are new, clean, and modern. There are water and ice dispensers pee floor, you don't need to buy additional drinking water. The beds are quite good, perfect for a good night sleep. The airconditioning is crisp clean, it doesnt cause allergies or colds.The breakfast is good and the dining area is adequate. The hotel staff are friendly and very accommodating. If you are planning to go around SG during the daytime and do lots of shopping, then this is the perfect place. If you plan to just stay in the hotel and enjoy a spa service or roam around the property, this is not the right place. However, they have a very nice infinity pool at the roofdeck for relaxation. Finally, if you have small kids, they will be thrilled to see a robot (named JENO) deliver room service. We'll definitely go back here.
    Reviewed December 28, 2018
    Hi Anthony Thank you for sharing your excellent review with us. We are delighted to hear that you have enjoyed our central location, delectable breakfast buffet, efficient robot, Jeno and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded December 28, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.2
    Exceptional
    KEE from Malaysia
    Family with young children
    Superior City View King Bed
    Stayed 3 nights in December 2018
    Exceptional”
    Very good and helpful staff, especially in restaurant and reception. Housekeeping was also excellent. I love the separation concept, that is toilet by itself, bathroom by itself and the washing area just next to it. Location was perfect!! Would recommend highly to others!
    Reviewed December 26, 2018
    Hi KEE Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location as well as the services and facilities provided. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We look forward to your next stay with us and have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded December 27, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    6.0
    Beng from Singapore
    Family with young children
    Superior City View King Bed
    Stayed 1 night in December 2018
    Only good thing is the location”
    The good location helps to access to shopping especially if you are non local. The hotel itself is nothing special as the rooms are small, toilet is small, getting to the hotel from carpark is cumbersome. The staffs are mediocre. The breakfast spread is good but do avoid the peak hour on weekends.
    Reviewed December 25, 2018
    Hi Beng Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We have also informed the team about your feedback and we will defintiely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded December 27, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Cleone from Philippines
    Couple
    Superior Room King
    Stayed 1 night in September 2018
    Exceptional”
    Was quite disappointed with our upgraded room (superior king city view) because a wind barrier was blocking the window, which made it difficult for us to appreciate the view. But nonetheless, we enjoyed our stay even just for one night. The buffet breakfast was great and the pool set up was very relaxing. Of course, Bobby (the receptionist) was very kind and helpful during our check in. Will definitely go back.
    Reviewed September 03, 2018
    Hi Cleone Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed your overall stay with us. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. We will convey your compliments to Bobby and we are sure he will be delighted to hear that. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded September 04, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Norshakila from Singapore
    Couple
    Superior Room King
    Stayed 1 night in August 2018
    Worth The Money!”
    Staff who attended to me was attentive to notice the thing I was holding, and asked if I was celebrating an occasion which I was. To my surprise, later that night we got a little gift from the hotel! It was a sweet gesture! Thank you! The pool is also splendid. Worth the money. Very centralized.
    Reviewed August 06, 2018
    Hi Norshakila Thank you for the fantastic review. We are so delighted to hear that you have enjoyed the facilities and services provided by us. We are also glad that you loved our simple pleasures that we have prepared for you. Indeed, our hotel is very well located in the heart of the city and situated right above Somerset MRT station which makes very accessible. Do check out Sunset Yoga session held every Thursday from 6:10 pm to 7:10 pm at our award-winning rooftop infinity pool which is also available for non-hotel guests at 10 Singapore Dollars. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded August 08, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Gregory from United States
    Couple
    Superior City View King Bed
    Stayed 5 nights in July 2018
    Location, location. MRT 5 min. Clean, quiet, rooftop pool with view”
    Above Somerset MRT and 2 malls, w/ great restaurants and bars. Never really need to leave. Quiet, comfortable rooms, super shower. Amenities. Great in house restaurant. Seafood buffet. Hotel bar relaxing with snacks. Staff and check in smooth. Only small minus, housekeeping can show up at 9am or as late as 16:30pm. Smart TV often shuts down?? Will definitely by back to Hotel Jen. Enjoyed a great week.
    Reviewed July 25, 2018
    Hi Gregory Thank you for the fantastic review. We are so delighted to hear that you have enjoyed the facilities and services provided by us. Indeed, our hotel is very well located in the heart of the city and situated right above Somerset MRT station which makes very accessible. We are sincerely sorry for the minor hiccups and we will definitely inform the team about the issue with housekeeping as well as the in-room Smart TV. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded July 26, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Eddy from Indonesia
    Solo traveler
    Superior Room King
    Stayed 2 nights in July 2018
    Good location”
    Lovely rooms in this busy city hotel. The staff were exceptionally helpful. Good location to explore as buses and train station are on site. Very simple and cheap to use. Found Singapore city centre and this hotel scrupiously clean
    Reviewed July 22, 2018
    Hi Eddy Thank you for the wonderful review. We are so glad to hear that you enjoyed your overall stay with us.Indeed, our hotel is very well located in the heart of the city and situated right above Somerset MRT station which makes very accessible. Do check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
    Responded July 26, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
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    Hotel Jen Orchardgateway Singapore by Shangri-La
    |Excellent 8.6
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    • Exceptional location
    • Orchard Road
    • Somerset MRT Station is within 0.02 km