8.8
Excellent
/10
(8,452 reviews)See what guests said
See map
9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Orchard Gateway 60 m
Actually 60 m
Code Deco 60 m
Pact 60 m
Sabrina Goh 70 m
Emerald Hill 70 m
Orchard Central 80 m
Forever 21 80 m
Cold Storage Specialty 80 m
Somerset MRT Station 80 m
Nearby landmarks
Orchard Road 180 m
Chinatown 2.21 km
Singapore Flyer 2.94 km
National Orchid Garden 2.97 km
Singapore Botanic Gardens 2.98 km
Sands Skypark Observation Deck 2.99 km
Cloud Forest 3.51 km
Gardens By The Bay East 3.68 km
Night Safari 12.6 km
Singapore Zoo 12.64 km
JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

"Facilities such as the pool and club lounge is fantastic."

Jinn - March 20, 2020

 JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
Lobby JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
Lobby JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
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Removed from saved list
Free Wi-Fi

JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Orchard Road
Within 180 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 60 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money8.1
Distance to city center3.9 km
Location rating9.5
Nearest airportSingapore Changi Airport (SIN) - Singapore
Distance to airport18.4 km

Rooms available at JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

Excellent
Room comfort & quality
8.6
Panorama Club Room
Panorama Club Room
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Club King Room
Club King Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior King Room with City View
Superior King Room with City View
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Club Deluxe Double Room
Club Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior King Room
Superior King Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe King Room
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior Twin Room
Superior Twin Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Superior Twin Room with City View
Superior Twin Room with City View
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Family Room
Deluxe Family Room
...
  • Room size: 47 m²/506 ft²
  • Shower
  • 1 sofa bed and 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)?

For those who wish to drive their own cars, JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified) has a car park that's close to the hotel. Parking is free for guests. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)?

JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified) does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

  • 8.0
    Very good
    Location

    "Surrounded by malls and convenience stores too."

    Nurul

    |

    October 20, 2019

  • 10.0
    Exceptional
    Location

    "Location is ideal to enjoy the Orchard CBD."

    Zafrul

    |

    November 12, 2019

  • 8.0
    Very good

    "Roof top pool and bar with amazing views."

    John

    |

    February 8, 2020

Property ranking|Compared to 866 Singapore properties
See all rankings
Location score
9.5/10
Room comfort score
8.6/10
Review score - United States
8.9/10
Cleanliness score
8.9/10
Better than
99
%
of Singapore properties
Better than
94
%
of Singapore properties
Better than
93
%
of Singapore properties
Better than
91
%
of Singapore properties
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Overall rating:
8.8
Excellent
8,452 reviews
Cleanliness
8.9
Facilities
8.6
Location
9.5
Read all reviews >
What travelers say they love:
Soojin was wonderful from the moment we checked in!
Jenny from Thailand
Family with young children
More about JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

More about JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)

With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified). With so much to see, eat, shop and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining.

JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified) is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.

JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified) is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone.

Shangri-La Cares – the commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Learn more about the health and safety commitment.

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Most talked about facilities

Swimming Pool
302 mentions
Housekeeping
155 mentions
Breakfast
99 mentions
Food & Dining
67 mentions

What they offer

8.4
Excellent

"We were so pleased with our stay at Hotel Jen!"

Jenny

|

February 22, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Makan@Jen
Cuisine:International
Menu:Buffet, A-la-carte

Nearby restaurants

American cuisine
American cuisine
Outback Steakhosue Singapore
50 m American, European, Steakhouse
Bedrock Bar and Grill
140 m American, Steakhouse
Sacha & Sons
330 m American, Delicatessen
Asian cuisine
Asian cuisine
Makan@Jen
50 m Asian, Chinese, International
Dae Ssik Sin
50 m Asian, Korean
MK Restaurant
110 m Asian, Chinese, Thai
Chinese cuisine
Chinese cuisine
House of Rice Roll and Porridge
230 m Chinese
Sergeant Hainanese Chicken Rice
790 m Chinese
The 2nd Floor
1.2 km Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified) from real guests

Overall rating
8.8
Excellent
From 8452 reviews
9.5Location
9.0Cleanliness
8.8Facilities
Agoda Reviews (4643)Booking.com Reviews (3809)
Rating via Agoda8.7
/
10
Cleanliness8.9
Facilities8.6
Location9.5
Room comfort and quality8.6
Service8.5
Value for money8.1
High score for Singapore
Rating
9+ Exceptional (1175)
8-9 Excellent (915)
7-8 Very Good (657)
6-7 Good (180)
<6 Below Expectation (125)
Time of the year
Mar - May (567)
Jun - Aug (584)
Sep - Nov (994)
Dec - Feb (907)
Don't miss out!Users are booking a place in Singapore every 1 minutes on Agoda.com
All guests (4643)
All languages

Show reviews that mention 

Showing 3052 verified guest comments
12345
8.7
Excellent
fitra from Malaysia
Couple
Stayed 1 night in January 2015

Nice hotel at a great location”

Location, cleanliness, modern

Hotel Jen Orchardgateway Singapore is strategically located next to Orchardgateway mall and above the Somerset train station. It's also a stone throw's away from various other attractions along Orchard Road including Kinokuniya book store, Chef Wan's restaurant in Plaza Singapura, Movie cinemas and the Shaw House and Centre. Hotel rooms offer great views of downtown Orchard Road and the bright lights of Singapore in the evenings. Hotel room amenities include complimentary WiFi, Mini bar, Flat screen TV with personalised welcome message, alarm clock, safe, water boiler and toiletries. The hotel has a 24-hour fitness centre and a rooftop swimming pool that enables guests to have a great view of the city. On a clear day, Marina Bay Sands and Sentosa Island is also visible. Other facilities and services this hotel has include 24-hour room service, restaurants and massage services. I often travel to Singapore and Hotel Jen Orchardgateway will be my preffered choice of stay.

Reviewed November 14, 2015
10.0
Exceptional
Ian from Australia
Solo traveler
Stayed 4 nights in June 2017

Great location, great hotel”

I stayed 4 nights and loved it. I caught the MRT from Changi Airport as the hotel is located above Somerset MRT Station with lift access to the hotel lobby on the 10th floor. Check in was straightforward however my room was not ready. The front office manager Sylvester apologized profusely and ushered me to the lounge bar as I was a bit thirsty. No sooner had I recieved my Tiger beer & my room was ready. I went to settle my bill but it was already paid, cheers for that. The room 1863 was spacious and well appointed. Shower & bathroom were well sized with great pressure & hot water No items in the minibar apart from the free water but the 711 at the MRT sells beer & there is a vending machine when you exit the lift with drinks & snacks. I didn't use the restaurant on the 10th floor but it looked busy most times. There are many places to eat and drink close by on Orchard Road. The infinity pool & bar on the roof was great, spectacular views toward Marina Bay & the CBD both day & night perfect viewing with a cold beer. They also have a snack menu up there. At check out the Duty Manager apologized again for having to wait 5min for my room to be ready. The location of this hotel is only 1 of the great things about this hotel & I have no hesitation in recommending and re-booking Hotel Jen Orchardgateway for my next trip to Singapore. AAA+

Reviewed June 21, 2017

Dear Fellow Traveller, Thank you for choosing to stay in Hotel Jen Orchardgateway Singapore. It is great to know that the hotel's location and facilities have served you well during your stay. We hope you have enjoyed the rooftop pool with views across the city to Marina Bay as well as our buffet breakfast with ice cream and desserts. Free feel to contact us, for any assistance in planning your next visit. My team and I look forward to hosting you again, have a lovely day! Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore

Responded October 31, 2017
JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
10.0
Exceptional
Kamini from Singapore
Couple
Stayed 1 night in October 2014

Great Location and nice hotel!”

Very clean, great infinity pool and good town location

My husband and I stayed here for a staycation to celebrate our anniversary. Hotel Jen Orchardgateway was such a nice place. Really clean, comfortable rooms, excellent Orchard location and a nice infinity pool. Hotel Jen was nice to give us a complimentary cake with balloon greeting and cute bucket filled with chocolate candies too. It was so thoughtful of them and for an upcoming hotel, I think its really value for money. I have already started recommending this place to my friends. What are you waiting for? :)

Reviewed October 13, 2014
10.0
Exceptional
Matthew from Australia
Couple
Stayed 3 nights in July 2015

Location, Location, Location!”

Location, Pool, Staff.

We stayed 3 nights at Hotel Jen Orchardgateway Singapore and will be back again. The hotel is located right on top of the mall and MRT on Orchard Road with fantastic views of the city. The hotel is clean and modern with well sized rooms, a fantastic rooftop pool deck and bar, and the staff were very friendly and helpful. We will definitely recommend this hotel to family and friends.

Reviewed July 22, 2015
9.0
Exceptional
Christopher from United Kingdom
Solo traveler
Stayed 1 night in November 2014

Great”

Location and Hotel condition

I stayed at the Hotel Jen Orchardgateway Singapore for one night arriving late in the evening. However, brcause of the excellent location on Somerset / Orchard road this didn't seem to matter. I went out for a short walk admiring all the street decorations. In short, location is the best (also MRT is right beneath th hotel), hotel staff are professional, hotel condition is excellent, rooms are good value for money and on the top floor is a great infinity pool with a view.

Reviewed November 30, 2014
10.0
Exceptional
georgina from Singapore
Family with young children
Superior Twin Room with City View
Stayed 1 night in August 2019

Fresh, easy, modern, clean”

I absolutely loved this hotel. Stayed here for a one day stop over with my 2 and 4 year olds. The pool is perfect for young children, the food is delicious and the staff all friendly and accommodating. Rooms comfortable and well appointed - all very well taken care of. Check in and check out super efficient. I love the shangri la in Singapore and the Jen is like it’s cool younger cousin.

Reviewed August 14, 2019

Hi Georgina Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our well-appointed rooms and the excellent service provided by our friendly team. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

Responded August 15, 2019
JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
9.0
Exceptional
Edwin from Singapore
Couple
Stayed 2 nights in September 2014

Great new hotel at a great location.”

New, enthousiastic staff, location

Being a new hotel, it ticks all the boxes you can expect and provides some added benefits on top. Needless to say that with a new hotel comes all the benefits from being new: Impeccable room, enthousiastic staff and great comfort. Needless to say that the location is of course unbeatable, on top of MRT and shopping centres. Nice new features that I haven't seen before in Singapore hotels are the trolleys and the bike rental option at the entrance. Check in/out was easy, but some queing at checkout time. Breakfast was not in the hotelrate, but provided in the restaurant. Great location for exploring the Orchard area. I was surprised by the good size of the room, however, as I imagined it did not have access to a balcony, which might be visible at the photos. A vending machine with a very wide range of beverages compensates the emty fridge and there is the possibility to get ice from another machine. Will stay at Jen again. Summarising it: Top scores for all the major parts you want to see in a hotel combined with zero flaws: Location, staff, infrastructure, services, benefits all big 9's.

Reviewed September 18, 2014
10.0
Exceptional
Dashima from Singapore
Couple
Stayed 1 night in March 2016

Best Hotel Ever! Our always no 1 in the list!”

Food. Service. Location.

It was sure a memorable one definately! This was our 3rd stay at Hotel Jen Orchardgateway! Looking forward for more staycation there! The food, services, swimming pool oh well simply everything were superb! It was beyond our expection! And of cause we make new friends with the staffs there too! And now planning to go back there for a longer staycations! Till we meet again Hotel Jen OrchardGateway!

Reviewed March 15, 2016
8.7
Excellent
Yunzhu from Hong Kong
Couple
Stayed 5 nights in November 2015

Good hotel at perfect place”

Room cleanliness, comfort, location

My experience was a great one as my husband and I travel to Singapore on the second day of our wedding. We were tired and expected a relaxed trip to have a good rest. Hotel Jen really helped us to do so. The room was clean and tidy with necessities. The room was quiet and the isolation of sound was good. The staffs were very friendly and patient. We always like to choose those what we called business casual hotels, which would be very reliable and not so expensive. Hotel Jen was a very good choice based on our needs. The location was very awesome. It has 2 shopping malls, 313@Somerset and Orchard Gateway nearby, where you may find plenty places to dine and shop. The MRT station just next to the Ground Floor lobby. As it is located in the city center, it wouldn't waste you much time in transit if you want to go some place to see, such as Singapore Zoo (takes around 1 hour) and Sentosa (takes around 30 minutes). I would definitely recommend this hotel to my friends and hope I could stay here again in my next trip to Singapore.

Reviewed November 24, 2015
8.0
Excellent
Charles from United States
Couple
Stayed 2 nights in February 2018

Great location, comfortable bed”

While Hotel Jen is by Shangri-La, one would be disappointed if the expectations are of the traditional Shangri-La level. It is not. However, the price which one pays is also not of the same range as Shangi-La's. Based on these premise, Hotel Jen at Orchard Gateway is a nicely located hotel on Orchard Road with above average amenities. The rooms are not large by Asian standards, and there is not a lot of privacy for two in the room. The bed is comfortable, and the pillows are surprisingly nice to sleep on. Overall, this is a good hotel to stay at if location is more important than luxury for the price.

Reviewed February 10, 2018

Hi Charles Thank you for sharing your great experience with us. We are delighted to hear that you have enjoyed your overall stay with us. Indeed, our hotel is very well located in the heart of the city and situated right above Somerset MRT station which makes very accessible. Do check out our signature cocktail, Jen 1509 at our Rooftop Bar which is the perfect drink to accompany the astonishing panoramic views at our rooftop infinity pool. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

Responded August 21, 2018
JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
10.0
Exceptional
Caddie from Australia
Family with young children
Stayed 4 nights in July 2015

Couldn't Fault a single thing - Amazing ”

Facilities, food, staff

Our stay here was AMAZING - from check-in to being dropped back at the airport to go home, everything about this hotel was warm, accommodating & memorable. The hotel was clean & bright, the staff were friendly & ever so helpful, nothing was too much trouble. The food at all venues was lovely & there was a huge variety, even for my son who has specific dietary requirements, the options were so varied - we were able to find him food at every meal. Our room was amazing. We enjoyed every minute of our stay and will never stay in another hotel in Singapore again - Hotel Jen by far exceeded our expectations on every level.

Reviewed July 16, 2015
9.0
Exceptional
Tiffani from Indonesia
Solo traveler
Stayed 1 night in October 2014

Great location!”

Great location with nearby taxi stands and MRT, friendly hotel staff, clean rooms

I would definitely go back to Jen Hotel Orchardgateway. The staffs are very friendly and helpful. The rooms are very clean, although the room is sort combined together with the restroom. The location is very good, you have access to the MRT straight away and taxi stand is also nearby. A lot of malls around also, so it's easy to get around. Enjoyed our stay there. Thanks!

Reviewed October 23, 2014
8.7
Excellent
JULIANA from Indonesia
Solo traveler
Stayed 3 nights in December 2015

Fab”

Location, spacious room, rooftop pool

This is my second time staying at Hotel Jen Orchardgateway and I would go back again. The room is spacious and well-appointed, although unless you're traveling with someone you're intimate with (or solo like me), the toilet/shower layout might cause awkwardness. I have small complaints: stains on the wallpaper, but I dont lose sleep over it; the measly number of TV channels, and on the last night of my stay, housekeeping did not wash the mugs in my room. An irritating oversight. Otherwise, I had a lovely stay. And you must check out the rooftop pool.

Reviewed December 17, 2015
9.3
Exceptional
Yen from Malaysia
Couple
Stayed 2 nights in July 2015

Reasonably comfortable 4-star hotel”

Convenient & safe location; Comfortable room; Nice food

A nice 4-star hotel. Staff at check-in desk was friendly. Nevertheless, when we asked for a room on a higher floor, the lady told us that there was a room on certain floor which we could have but we have to add some money for the upgrade. Don't think this is the appropriate response to guest's request. A good hotel would either offer free upgrade or simply just tell the guest the highest possible floor is XXX. Anyway, the room is of normal size, but not much space to put 2 large-sized luggages. The room is reasonably comfortable and clean, but the toilet floor was not cleaned properly. Air-conditioner was working fine, but sometimes either a bit too cold or a bit too warm. Couldn't really adjust the temperature to be just right. Maybe it was the room decor/style/colour, the room could appear a little bit old. But actually the hotel was pretty new. Sometimes not enough hot water. Location is great though - right in the heart of Orchard. About 5 minutes walk to Somerset MRT station as the hotel is practically just above the MRT station. There are many shopping centres around with a lot of different types of restaurants and eateries around. In-room dining was pretty good. Things which could be better: The bed and pillows are too soft for me. The hotel lobby is on 10th floor of a shopping mall Orchardgateway, so you need to take the lift to 10th floor first, then take another lift to get to your hotel room. Kind of troublesome. Besides, you need to wait for a very long time for the lift.

Reviewed July 22, 2015
10.0
Exceptional
Xiao from China
Couple
Stayed 1 night in November 2014

Best hotel in Orchard”

1. strategic location surrounded by shopping malls and restaurants and bars 2) nice pool view 3) friendly staffs

It was one of our best stay in Singapore. We were welcome to have early check in because the staff knew that we were celebrating our anniversary. The staffs even surprised us with thoughtful messages, balloon and fruits while we were away from the room. Very sweet thoughts! Totally appreciate that. The room is modern and Cosy where I felt comfortable to even stay in the room myself. The sad thing about the room is that we didn't have a good window view, it was blocked by the rooftop of another building. We tried the seafood buffet in Makan@Jen. Very worth for money if you are seafood lovers for Alaska crab legs and lobsters! Extremely friendly staffs who attend to your needs and remove your plates quickly. Very pleasant dinning experience. I like the vibrant colors of the pool, didn't really soak myself in that atmosphere as we were running a tight schedule. Overall the hotel left us with a very positive experience!

Reviewed December 02, 2014
9.0
Exceptional
Michael from United States
Solo traveler
Stayed 2 nights in April 2015

First time stay in Singapore. Great hotel choice”

Location, modern, pool

It was difficult choosing a hotel in Singapore when there are so many. I chose Hotel Jen based on the location and price. I booked a Panorama Club room which was a bit larger than the normal rooms. The room is very nice and modern. Motorized window shades, TV built into the bathroom mirror. Manual bidet. I had a low floor, so the view wasn't spectacular but it was nice having large windows all around. The club was a decent size, with a decent selection of food options for a 4 star hotel. The view up in the club was much nicer than the room. There's a gym but I didn't partake. The rooftop pool has a fabulous view of the city and you can order drinks and food up there. The breakfast buffet was above average. Staff were friendly. Location is good, right above a large mall on Orchard as well as next to MRT. Easy getting a taxi or walking to many food options.

Reviewed April 27, 2015
9.0
Exceptional
Christopher from Australia
Couple
Stayed 3 nights in November 2014

Great hotel. Great staff. Great location.”

Location, staff, hotel presentation.

We really enjoyed our stay in Singapore at Hotel Jen Orchard Gateway. Initial Check-in was prompt however the Superior King Cityview room we had booked on Agoda was apparently "not available" and I was offered 2 single beds joined together. After pressing the point that I had booked and wanted a king bed, one was somehow made available which makes me wonder if the room was downgraded but either way the room was pretty flash and luxurious. We stayed for 3 nights and we were impressed with all the Hotel had to offer. The staff here are incredibly friendly and all staff acknowledged us at every passing. The hotel is really convenient being on top of the Orchard Gateway Mall, and Somerset MRT. The facilities are very clean and well presented. The rooftop pool and its view is a stunning place to relax for a few hours and the gym is well equipped. We never tried the dining at the hotel, although the restaurant looked pretty nice. I would love to have stayed a little longer and would recommend the hotel to anyone looking for a few days of relaxation.

Reviewed November 27, 2014
10.0
Exceptional
Dashima from Singapore
Family with young children
Stayed 1 night in February 2016

Perfect Staycation”

Eventually this is our 2nd stay at Hotel Jen Orchardgateway and it never fails to impress us! Our 1st stay when we had our candlelight dinner and it was the most memorable stay ever. Our 2nd stay when we brought our lil prince along and yes, he's sure loving the stay too! Oh yes, looking forward to more stay at Jen! Both thumbs up, Jen! (:

Reviewed February 29, 2016
9.3
Exceptional
ZHANG from Singapore
Family with young children
Stayed 1 night in December 2014

Fun filled staycation”

Location, room with excellent view and food

This is one of the best staycation that I had with my family in Singapore. The hotel really ensure you feel welcomed from the moment you step in with helpful staff directing you to various counters. Stayed at the premier panorama room and I am impressed with the excellent view of orchard road it offers. The location of the hotel is simply superb as its directly link with somerset MRT station and provide direct access to orchard gateway, 313 somerset and orchard central. I recommend anyone who stay in this hotel to go to the rooftop swimming pool and club lounge that offer panoramic view of orchard road and Singapore skyline. The breakfast at makan@jen is also sumptuous with a good mix of both local and international cuisine as its Christmas, Santa Claus also arrived to take pics and give out gifts for the children. My kid totally enjoy her stay and interaction with Santa. Definitely will be back again for staycation.

Reviewed December 26, 2014
10.0
Exceptional
Gisella from Australia
Couple
Stayed 2 nights in July 2017

Better than the photos”

Having previously been to Singapore and staying in some very fancy hotels, I was pleasantly surprised with Hotel Jen. By far the cleanest hotel I've ever been in, I could've licked the shower floor. The location was perfect, right next to the train station, a taxi stop and Ya Kun Kaya Toast. Sadly we were only here for 2 nights so we didn't get to make use of the pool but we did go up to check out the view and was quite shocked, comparable to Marina Bay Sands at half the price. Better yet, the pool shuts at 11pm and you wont be fighting for a spot to sit

Reviewed July 13, 2017

Dear Fellow Traveller, Thank you for choosing to stay in Hotel Jen Orchardgateway Singapore. It is great to know that the hotel's location and facilities have served you well during your stay. We hope you have enjoyed the rooftop pool with views across the city to Marina Bay as well as our buffet breakfast with ice cream and desserts. Free feel to contact us, for any assistance in planning your next visit. My team and I look forward to hosting you again, have a lovely day! Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore

Responded October 31, 2017
JEN Singapore Orchardgateway by Shangri-La (SG Clean Certified)
12345
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