Hotel Jen Orchardgateway Singapore by Shangri-La
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Superior Room King Hotel Jen Orchardgateway Singapore by Shangri-La
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8.8
Excellent
/10
(8676 reviews)See what guests said
Housekeeping200
View154
Swimming Pool122
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Parking
FREE
  • Orchard Road220 m
  • Battlebox910 m
  • Merlion Park2.28 km
  • Singapore Flyer2.92 km
  • Marina Bay Sands Casino2.96 km
  • Cloud Forest3.32 km
  • Gardens by the Bay3.57 km
  • Supertree Grove3.59 km
  • Universal Studios5.41 km
  • Sentosa Island5.92 km
  • 4-star Hotel
    Free Wi-Fi

    Hotel Jen Orchardgateway Singapore by Shangri-La

    277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858 - See map
    Wellness activities
    Fitness & Pool
    "Perfect location, right at the heart of Orchard road, the MRT station is at the basement of the hotel."
    Anthony - December 28, 2018
    Exceptional reputation
    Recommended by 96% of guests
    Fantastic breakfast
    93% positive mentions
    Excellent cleanliness
    8.9 rating for cleanliness
    Excellent facilities on premise
    8.6 facilities on premise
    • 0 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    Your dates are popular among travelersUsers are booking a place in Singapore every 6 minutes on Agoda.com
    Value for money8.1
    Distance to city center3.9 km
    Location rating9.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport17.7 km

    Rooms available at Hotel Jen Orchardgateway Singapore by Shangri-La

    8.6
    Excellent
    Room comfort & quality
    Superior Room King
    Superior Room King
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior City View King Bed
    Superior City View King Bed
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Room King
    Club Room King
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Panorama Club Room
    Panorama Club Room
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior City View Twin Bed
    Superior City View Twin Bed
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Room Twin
    Superior Room Twin
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Club Deluxe Room
    Club Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hotel Jen Orchardgateway Singapore by Shangri-La?

    Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hotel Jen Orchardgateway Singapore by Shangri-La?

    For those who wish to drive their own cars, Hotel Jen Orchardgateway Singapore by Shangri-La has a car park available for guests. Car parking is free for guests. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at Hotel Jen Orchardgateway Singapore by Shangri-La?

    Hotel Jen Orchardgateway Singapore by Shangri-La does permit smoking in some areas and is not 100% smoke-free.

    See map
    Explore the neighborhood

    What people love about Hotel Jen Orchardgateway Singapore by Shangri-La

    • 8.8
      Excellent
      Location

      "The location is great, just next to the subway."

      Shiyan

      |

      October 23, 2018

    • 10.0
      Exceptional
      Location

      "Next door is a good mall with MRT station."

      Reymond

      |

      January 7, 2019

    • 10.0
      Exceptional
      Cleanliness

      "This hotel is cute, clean and comfortable."

      Ester

      |

      January 9, 2019

    Property ranking|Compared to 866 Singapore properties
    See all rankings
    Location score
    9.5/10
    Room comfort score
    8.6/10
    Review score - United States
    8.9/10
    Cleanliness score
    8.9/10
    Better than
    99
    %
    of Singapore properties
    Better than
    94
    %
    of Singapore properties
    Better than
    93
    %
    of Singapore properties
    Better than
    91
    %
    of Singapore properties
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    Overall rating:
    8.8
    Excellent
    8,676 reviews
    Cleanliness
    8.9
    Facilities
    8.6
    Location
    9.5
    Read all reviews >
    What travelers say they love:
    Great local, fantastic swimming pool view and landscape.
    Ngoc N. from Vietnam
    Couple
    More about Hotel Jen Orchardgateway Singapore by Shangri-La

    More about Hotel Jen Orchardgateway Singapore by Shangri-La

    With elevated views of the city and situated right in the heart of Orchard Road, lies Hotel Jen Orchardgateway Singapore by Shangri-La. With so much to see, eat, shop and do, explore The Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right on your doorstep.

    Enthusiastic, upbeat and fuss-free service, thoughtfully-equipped rooms and an award-winning rooftop infinity-edged pool await. An urban oasis above of the pulsating city, soak up stunning panoramic views of the city skyline while lounging on the viewing platforms.

    Show less

    Most talked about facilities

    Swimming Pool
    302 mentions
    Housekeeping
    155 mentions
    Breakfast
    99 mentions
    Food & Dining
    67 mentions

    What they offer

    10.0
    Exceptional
    Cleanliness

    "This hotel is cute, clean and comfortable."

    Ester

    |

    January 9, 2019

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Makan@Jen
    Cuisine:International
    Menu:Buffet, A-la-carte

    Nearby restaurants

    American cuisine
    American cuisine
    Outback Steakhosue Singapore
    50 m American, European, Steakhouse
    Bedrock Bar and Grill
    140 m American, Steakhouse
    Sacha & Sons
    330 m American, Delicatessen
    Asian cuisine
    Asian cuisine
    Makan@Jen
    50 m Asian, Chinese, International
    Dae Ssik Sin
    50 m Asian, Korean
    MK Restaurant
    110 m Asian, Chinese, Thai
    Chinese cuisine
    Chinese cuisine
    House of Rice Roll and Porridge
    230 m Chinese
    Sergeant Hainanese Chicken Rice
    790 m Chinese
    The 2nd Floor
    1.2 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel Jen Orchardgateway Singapore by Shangri-La from real guests

    Overall rating
    8.8
    Excellent
    From 8676 reviews
    9.5Location
    9.0Cleanliness
    8.8Room comfort and quality
    Agoda Reviews (4605)Booking.com Reviews (4071)
    Rating via Agoda8.7
    /
    10
    Cleanliness8.9
    Facilities8.6
    Location9.5
    Room comfort and quality8.6
    Service8.5
    Value for money8.1
    High score for Singapore
    Rating
    9+ Exceptional (1170)
    8-9 Excellent (914)
    7-8 Very Good (655)
    6-7 Good (180)
    <6 Below Expectation (125)
    Time of the year
    Mar - May (567)
    Jun - Aug (581)
    Sep - Nov (991)
    Dec - Feb (905)
    Don't miss out!Users are booking a place in Singapore every 6 minutes on Agoda.com
    All guests (4605)
    All room types
    All languages

    Show reviews that mention 

    Showing 3044 verified guest comments
    12345
    10.0
    Exceptional
    Bryan from Australia
    Family with young children
    Superior City View King Bed
    Stayed 5 nights in July 2019

    We'll be back”

    The location couldn't be more perfect for what we were looking for. Close to all the shopping on Ochard road and the lift that brought us to the MRT was awesome. Staff and hotel facilities were absolutely great too.

    Reviewed July 25, 2019

    Hi Bryan Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed our central location and the excellent service provided by our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded July 29, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Almira from Indonesia
    Business traveler
    Superior Room Twin
    Stayed 1 night in June 2019

    Always a delight”

    This is my second time staying at Jen. Location wise is perfect, near Orchard and just above the 313 Somerset. It also has its own MRT Station (Somerset) and easy to hail a cab/grab. Staff is friendly and helpful. Cleanliness is above expectation, bed is really comfy and the facilities are quite complete. For sure I will stay here again if I visit Singapore.

    Reviewed June 28, 2019

    Hi Almira Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location, our well-appointed room and the excellent service provided by our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded July 01, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.4
    Excellent
    Pauline from Singapore
    Family with young children
    Superior Room King
    Stayed 1 night in June 2019

    Great location”

    Great location to get around and plenty of food and shopping choices. Easy and direct access to MRT. Cons would be the bed and pillows aren’t Comfortable and there is no hanging facility or hooks in the bath room which makes it inconvenient if you are sharing a room.

    Reviewed June 11, 2019

    Hi Pauline Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded June 12, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Shinta from Indonesia
    Family with teens
    Superior City View King Bed
    Stayed 3 nights in July 2019

    👍🏼”

    Very cozy place.. always want to go back again.

    Reviewed July 15, 2019

    Hi Shinta Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded July 16, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Amelia from Singapore
    Group
    Panorama Club Room
    Stayed 1 night in August 2018

    Great location and facilities”

    Great location just above Somerset MRT station, though had trouble trying to find the entrance to the hotel. They have a beautiful rooftop pool with great view. We would see fireworks from the National Day Parade rehearsals. They also have a robot that attends to your room services which is so adorable!

    Reviewed April 15, 2019

    Hi Amelia Thank you for sharing your 5* awesome experience with us. We are delighted to hear that you have enjoyed our efficient hotel robot, Jeno. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager

    Responded April 17, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.4
    Excellent
    Paul from United Kingdom
    Family with teens
    Superior City View King Bed
    Stayed 3 nights in July 2019

    Beautiful hotel ”

    Great location, friendly staff, beautiful pool

    Reviewed July 21, 2019

    Hi Paul Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our central location, our award-winning rooftop infinity pool and the excellent service provided by our friendly team. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded July 23, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Ellen from Indonesia
    Family with teens
    Superior City View Twin Bed
    Stayed 4 nights in June 2019

    Always choose Jen”

    Very satisfied with their services. The location is great, at the central of singapore. Near bus Stations and MRT. Also, it is very very close with mall such as orchardgetaway and 313 somerset. Super convinient.

    Reviewed June 12, 2019

    Hi Ellen Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed our central location and the excellent service provided by our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded June 12, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.8
    Excellent
    Lai from Australia
    Family with young children
    Club Deluxe Room
    Stayed 3 nights in January 2019

    Very convenient location and awesome facilities!”

    We loved pretty much everything about this hotel esp the breakfast and the swimming pool. However, the room we stayed could be cleaner because we found dust and hair in the corner of the room near the bed. Having said that though, we would definitely come back again.

    Reviewed June 12, 2019

    Hi Lai Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location, our award-winning rooftop infinity pool and our delectable breakfast buffet. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded June 12, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Paul
    Solo traveler
    Club Room King
    Stayed 3 nights in May 2019

    Great choice for a Weekend Stay”

    I stayed at the Jen in May as part of a trip to Malaysia and Singapore under the recommendation of one of my local colleagues. The facilities and staff at this hotel made for a great experience and I would certainly return to this location again in the future...

    Reviewed June 11, 2019

    Hi Paul Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded June 12, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.2
    Exceptional
    SZE from Hong Kong
    Family with young children
    Superior City View King Bed
    Stayed 4 nights in April 2019

    Exceptional”

    MRT station is in the same building, so it's very convenient for travellers with luggages. We stayed 4 nights and enjoyed breakfast and dinner once only so that we can try other local food. Thus, buffet breakfast and dinner are valuable at S$35 and S$48 respectively. Good to try. Swimming pool is great! Different feelings and views at daytime and night time. Both excellent. We're staying at connecting rooms with little child. Due to late night flight at check out date, we requested to check out a bit later successfully. It was nice and recommended in concluded.

    Reviewed April 30, 2019

    Hi SZE Thank you for sharing your experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded April 30, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Jim from Singapore
    Group
    Stayed 1 night in January 2019

    Poor Agoda Service but Good Hotel Service”

    Had a terrible and shocking check in when I booked the Paranormal Room of 55msq, but I was given a 25msq room. The Duty Manager, Sylvester helped us greatly and explained paitiently about the situation. I was greatly upset at the wrong mapping by Agoda, to be given a Deluxe Club Room instead of Paranormal Club Room. Agoda tried to provide some but proven futile. The hotel help to source from the other hotel but was overbooked. Subsequently, we had little choice to settle for a connecting room instead of Paranormal room. The next shift Duty Manager, Elizabeth provided more clarification and assistance. Thanks Hotel Jen, Sylvester and Elizabeth for the help!

    Reviewed January 21, 2019

    Hi Jim Thank you for sharing your great experience with us. We are glad to hear that our friendly team managed to assist and clarify with you about your situation. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a direct booking with us. Furthermore, you can also do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded January 22, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    9.2
    Exceptional
    SIEW from Malaysia
    Business traveler
    Superior Room King
    Stayed 1 night in November 2018

    very convenient”

    Very convenient for shopping and food. Below is the MRT station. Even though I don't smoke, it is nice to see that they have a special area dedicated to smokers. I like the snacks dispenser machine on each floor. The only thing I wasn't keen is having to change to another lift from the ground level and the room is freezing cold even when I switch off the aircon. Thank goodness for heatpack which I so happen to have in my luggage.

    Reviewed December 12, 2018

    Hi SIEW Thank you for sharing your fantastic review with us. We are delighted to hear that you have enjoyed our central location and the little touch points around the hotel. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We have informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded December 13, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Karuna from Thailand
    Group
    Panorama Club Room
    Stayed 2 nights in September 2018

    Good hotel ”

    This time is the 2nd time in this hotel of me. I feel very happy when I stayed here. My parents think so too. I chose the panorama club room. This room has good view. So convenient hotel because underground is MRT Somerset Station. The staff are very polite and friendly. Thank you so much for my happiness vacation.

    Reviewed September 29, 2018

    Hi Karuna Thank you for sharing your wonderful review with us. We are delighted to hear that you have enjoyed your second stay with us. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded October 02, 2018
    Hotel Jen Orchardgateway Singapore by Shangri-La
    5.6
    Leong from Malaysia
    Couple
    Superior City View King Bed
    Stayed 1 night in June 2019

    Bad access for drivers”

    Causing delays in our lunch appointments due to the unusual complimentary parking procedure.

    Reviewed July 09, 2019

    Hi Leong Thank you for sharing your feedback with us. We have informed the team about it and will definitely act on it the soonest to give you the best experience for your next stay with us. Rest assured, we strive to improve ourselves every day and your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded July 10, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    michelle from Philippines
    Family with young children
    Deluxe Room King
    Stayed 4 nights in April 2019

    A getaway at the heart of Singapore.”

    The pool is the perfect getaway. Location is exceptional; once down is already the MRT. It's at a mall with so many connections. The buffet was excellent with so many choices. There's also a variety of food at the food court and conveniently located within the building. Awesome!😊

    Reviewed April 17, 2019

    Hi michelle Thank you for sharing your 5* wonderful experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded April 18, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    10.0
    Exceptional
    Lee from Singapore
    Family with teens
    Panorama Club Room
    Stayed 2 nights in April 2019

    Exceptional”

    The hotel staff were very friendly & helpful right from the moment we check-in and throughout our stay. The panorama club room was awesome, clean & very spacious with breathtaking view of the city. Superb location in the heart of orchard with access to the subway & shopping malls. Highly recommended!

    Reviewed April 08, 2019

    Hi Lee, Thank you for sharing your wonderful experience with us. We are delighted to hear that you have liked our exclusive Panorama Club Room. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded April 10, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.0
    Excellent
    Ismail from Singapore
    Couple
    Superior Room King
    Stayed 2 nights in March 2019

    @eeeizaly review”

    I reviewed the my staycation experience in my instastory. Instagram handle @eeeizaly should you wish to view real life videos and details of what the rooms offers, the good, the bad and the everything. Overall they are a good hotel. Nothing stands out so much other than location. Very quaint. Staff services were great overall. Not much complains, but there were few. Head to my instastories to view more of it!

    Reviewed April 01, 2019

    Hi Ismail Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. We hope you managed to spend some time at our award - winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded April 02, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    6.4
    Good
    Wichian from United States
    Couple
    Deluxe Room King
    Stayed 5 nights in March 2019

    Great Location”

    The hotel is located in a very convenient location and easy to get around the city. The breakfast was good with a variety of selections. The staff was helpful and friendly. The only negative issue for me was the mattress. It was too soft and needed to be replaced.

    Reviewed March 21, 2019

    Hi Wichian Thank you for sharing your great experience with us. We are delighted to hear that you have enjoyed our central location and our delectable breakfast buffet. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded March 22, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.8
    Excellent
    Choon from Malaysia
    Solo traveler
    Superior City View King Bed
    Stayed 2 nights in March 2019

    Great location”

    The location of this hotel is excellent. Room is pleasant and bed is very comfortable. There are plenty of eating outlets in Orchardgateway Mall and also the surrounding areas. I'll definitely stay again if I can get a good offer/rate.

    Reviewed March 21, 2019

    Hi Choon Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location and our well-appointed rooms. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded March 22, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    8.0
    Excellent
    TAKASHI
    Group
    Superior City View King Bed
    Stayed 2 nights in June 2019

    Good”

    ロケーションが魅力。部屋は少し狭いが清潔。

    Reviewed June 26, 2019

    Hi TAKASHI Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

    Responded June 27, 2019
    Hotel Jen Orchardgateway Singapore by Shangri-La
    12345
    This is a popular property. Don't miss out!

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    Hotel Jen Orchardgateway Singapore by Shangri-La
    |Excellent 8.7
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    • Exceptional location
    • Orchard Road
    • Somerset MRT Station is within 0.02 km