Hotel Jen Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore
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"Love the Hotel, Clean with good location."

Sie Y.

|

March 12, 2018

Superior Room King - Guestroom Hotel Jen Orchardgateway Singapore
Superior Room King - Guestroom
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Lobby
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Lobby Hotel Jen Orchardgateway Singapore
Lobby
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Swimming pool [outdoor] Hotel Jen Orchardgateway Singapore
Swimming pool [outdoor]
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Exceptional
Location
9.5
See all 54 photos Hotel Jen Orchardgateway Singapore
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Hotel Jen Orchardgateway Singapore

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3827 reviewsSee what guests said
8.6
/
10
Excellent cleanliness
8.9
Recommended by 95% of guests
Value for money8.1
Distance to city center3.9 km
Location rating9.5
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport17.9 km
  • 20 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 76 times this week | 20 travelers are looking at this property right now
Club Room King
Club Room King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
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Superior Room King
Superior Room King
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Room King
Deluxe Room King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Superior City View King Bed
Superior City View King Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
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Panorama Club Room
Panorama Club Room
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Superior City View Twin Bed
Superior City View Twin Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
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Superior Room Twin
Superior Room Twin
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 single beds
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Club Deluxe Room
Club Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
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Have a question for Hotel Jen Orchardgateway Singapore?

What people love about the property

  • "Service is excellent, friendly staff, great breakfast buffet."

    Kinh D.

    |

    January 17, 2018

  • "Helpful staff and good check in and out process"

    Sarah

    |

    December 28, 2017

  • "Great location, great views, great room & staff."

    Mark

    |

    December 13, 2017

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More about Hotel Jen Orchardgateway Singapore

More about Hotel Jen Orchardgateway Singapore

"Great facility excellent pool and food"

roberto

|

January 20, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Outback Steakhosue Singapore
50 m American, European, Steakhouse
Bedrock Bar and Grill
140 m American, Steakhouse
Sacha & Sons
330 m American, Delicatessen
Asian cuisine
Asian cuisine
Makan@Jen
50 m Asian, Chinese, International
Dae Ssik Sin
50 m Asian, Korean
MK Restaurant
110 m Asian, Chinese, Thai
Chinese cuisine
Chinese cuisine
House of Rice Roll and Porridge
230 m Chinese
Sergeant Hainanese Chicken Rice
790 m Chinese
The 2nd Floor
1.2 km Chinese

What they offer

"Hotel is nice, clean and very comfortable."

Rachel

|

March 5, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (3827)Booking.com Reviews (2372)
8.6
/
10
Cleanliness8.9
Facilities8.5
Location9.5
Room comfort and quality8.6
Service8.4
Value for money8.1
Provided by verified guests of Agoda
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All guests (3827)
All room types
Showing 2813 verified guest comments
12345
7.2
Very good
Lalida from Thailand
Family with teens
Deluxe Family Room
Stayed 3 nights in October 2018
Nice Location with a good infinity pool ”
very nice location, just walked down for MRT (Somerset Station) and Shopping Mall. Friendly staffs and helpful.
Reviewed November 19, 2018
Hi Lalida Thank you for sharing your excellent review with us. We are delighted to hear that you have enjoyed our central location, excellent service by our friendly team and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded November 20, 2018
Hotel Jen Orchardgateway Singapore
8.0
Excellent
Paradee from Thailand
Business traveler
Club Room King
Stayed 3 nights in March 2018
Great location!”
Easy access to MRT and very convenient to restaurants and shopping.
Reviewed November 15, 2018
Hi Paradee Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded November 16, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Candy from Hong Kong
Family with young children
Superior Room Twin
Stayed 3 nights in November 2018
Nice Hotel”
Room is very nice and clean! Great pool on the Top of hotel with a very nice view, my kids have fun in it. Great breakfast buffet! Helpful staff and good check in and out process
Reviewed November 14, 2018
Hi Candy Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed our well-appointed rooms, delectable breakfast buffet, excellent service provided by our friendly team and our award-winning rooftop infinity pool with stunning panoramic views of the city skyline. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
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Hotel Jen Orchardgateway Singapore
8.0
Excellent
Ngoc from Vietnam
Couple
Superior City View Twin Bed
Stayed 2 nights in June 2018
Location, Food, Shopping & Swimming Pool”
Great local, fantastic swimming pool view and landscape. Very convenient for eating and shopping
Reviewed October 30, 2018
Hi Ngoc Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool and our central location. Indeed, our award-winning rooftop infinity pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to take stunning social media worthy photos. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded November 02, 2018
Hotel Jen Orchardgateway Singapore
9.6
Exceptional
Michael from Indonesia
Couple
Superior City View Twin Bed
Stayed 4 nights in August 2018
REcommended”
A good choice
Reviewed October 26, 2018
Hi James Thank you for sharing your excellent review with us. We are delighted to hear that you have enjoyed our central location as well as our award-winning rooftop infinity pool. Indeed, our pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to take stunning social media worthy photos. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded October 26, 2018
Hotel Jen Orchardgateway Singapore
8.0
Excellent
James from Singapore
Group
Superior Room King
Stayed 1 night in October 2018
Very good”
Nice Pool and View, Good Location
Reviewed October 24, 2018
Hi James Thank you for sharing your excellent review with us. We are delighted to hear that you have enjoyed our central location as well as our award-winning rooftop infinity pool. Indeed, our pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to take stunning social media worthy photos. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded October 26, 2018
Hotel Jen Orchardgateway Singapore
8.8
Excellent
Shiyan from China
Solo traveler
Superior City View King Bed
Stayed 3 nights in October 2018
Nice pool, very clean and cozy hotel”
The location is great, just next to the subway. Room is clean and cozy. the only thing is that the pillows are too soft for me.
Reviewed October 23, 2018
Hi Shiyan Thank you for sharing your wonderful review with us. We are delighted to hear that you have enjoyed our central location, award-winning rooftop infinity pool with beautiful panoramic views of the city skyline as well as our well-appointed rooms. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We have informed the team about the feedback on the pillows, we will definitely act on it the soonest to give you the best experience for your next stay with us. Do not hesitate to approach our friendly team if your require any assistance for your next stay with us and we will be glad to fix it on the spot. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
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Hotel Jen Orchardgateway Singapore
9.6
Exceptional
Dewi from Indonesia
Family with young children
Deluxe Room King
Stayed 3 nights in May 2018
Great hotel at the heart of Orchard”
Big room, clean and modern. The roof top swimming pool is awsome. Located above 313 and somerset station. We will be back.
Reviewed October 19, 2018
Hi Dewi Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location, well-appointed room and our award-winning rooftop infinity pool. Indeed, our pool is fantastic with beautiful panoramic views of the city skyline, overlooking Marina Bay which makes it our favourite spot in the hotel to relax and to take instagram-worthy photos. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded October 23, 2018
Hotel Jen Orchardgateway Singapore
8.8
Excellent
Kadafi from France
Family with young children
Panorama Club Room
Stayed 3 nights in May 2018
Good place to stay, great location”
Location is great, we particularly loved the Japanese supermarket and food court located in the mall below the hotel. Centrally located. Breakfast was really good for a 4 stars hotel. Staff was nice particularly the staff at the club lounge. Stunning view from the rooftop pool. Highly recommended overall.
Reviewed October 19, 2018
Hi Kadafi Thank you for sharing your excellent review with us. We are delighted to hear that you have enjoyed our central location, sumptuous breakfast buffet as well as our award-winning rooftop infinity pool with beautiful panoramic views of the city skyline. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Show more
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Karuna from Thailand
Group
Panorama Club Room
Stayed 2 nights in September 2018
Good hotel ”
This time is the 2nd time in this hotel of me. I feel very happy when I stayed here. My parents think so too. I chose the panorama club room. This room has good view. So convenient hotel because underground is MRT Somerset Station. The staff are very polite and friendly. Thank you so much for my happiness vacation.
Reviewed September 29, 2018
Hi Karuna Thank you for sharing your wonderful review with us. We are delighted to hear that you have enjoyed your second stay with us. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded October 02, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
chloe from Singapore
Couple
Superior City View Twin Bed
Stayed 2 nights in February 2018
Best location!”
Right at the heart of singapore shopping district!
Reviewed September 28, 2018
Hi chloe Thank you for sharing your perfect review with us. We are glad to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We look forward to your next visit and have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded October 02, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
rudy from Philippines
Family with young children
Superior City View King Bed
Stayed 1 night in December 2017
Exceptional”
nice location and friendly staff
Reviewed September 26, 2018
HI Rudy Thank you for sharing your wonderful review with us. We are delighted to know that you have enjoyed our central location as well as the service from our friendly team. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 28, 2018
Hotel Jen Orchardgateway Singapore
9.2
Exceptional
Toh from Singapore
Family with young children
Club Room King
Stayed 1 night in July 2018
Exceptional”
Value for money with the executive package with lounge access.
Reviewed September 25, 2018
Hi Toh Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed your overall stay with us. Indeed, our Club Lounge is amazing as it provides a more exclusive service with personalized check-in, intimate breakfast as well as happy hour with free-flow alcoholic drinks. We hope you had the time to visit our award-winning rooftop infinity pool with amazing panoramic views of the city skyline. It is definitely our favourite place in the hotel. We look forward to your next stay with us. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 26, 2018
Hotel Jen Orchardgateway Singapore
9.6
Exceptional
Bryan from Australia
Couple
Panorama Club Room
Stayed 3 nights in September 2018
The staff at this Hotel could not help us any more than they did ”
A great location great food great staff a great Jeno for room service
Reviewed September 17, 2018
Hi Bryan Thank you for sharing your wonderful experience with us. We are glad that you have enjoyed our central location and our cute robot, Jeno. Indeed, Jeno is amazing as he is able to surprise our guests with delivery of in-room dining orders as well as room amenities. Do check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 18, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Reymond from Indonesia
Group
Superior City View King Bed
Stayed 2 nights in August 2018
Good hotel at good location”
Very satisfied.
Reviewed September 11, 2018
Hi Reymond Thank you for sharing your perfect review. We are delighted to hear that you have enjoyed our central location. Indeed, we are strategically located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Do check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 12, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Cleone from Philippines
Couple
Superior Room King
Stayed 1 night in September 2018
Exceptional”
Was quite disappointed with our upgraded room (superior king city view) because a wind barrier was blocking the window, which made it difficult for us to appreciate the view. But nonetheless, we enjoyed our stay even just for one night. The buffet breakfast was great and the pool set up was very relaxing. Of course, Bobby (the receptionist) was very kind and helpful during our check in. Will definitely go back.
Reviewed September 03, 2018
Hi Cleone Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed your overall stay with us. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. We will convey your compliments to Bobby and we are sure he will be delighted to hear that. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 04, 2018
Hotel Jen Orchardgateway Singapore
9.6
Exceptional
Jyothi from Malaysia
Family with young children
Superior City View King Bed
Stayed 3 nights in August 2018
Great location”
The hotel is so well located, it is in the heart of the shopping district with easy access to the MRT and restaurants. The hotel is clean, comfortable and the staff were helpful and polite.
Reviewed September 03, 2018
Hi Jyothi Thank you for taking your time off to share with us wonderful review. We are delighted to hear that you have enjoyed your overall stay with us. Indeed, we are well-located in the heart of Orchard Road and connected to Somerset MRT and 4 major shopping malls which makes us the top for location. We would like to recommend you to check out our breakfast buffet for your next stay with us as it serves a wide variety of local as well as international delights. Our favourite station has to be the ice-cream station during breakfast. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 04, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Koon from Singapore
Solo traveler
Superior City View King Bed
Stayed 1 night in December 2017
Feel like home”
Feel like home
Reviewed September 02, 2018
Hi Koon Thank you for giving us a perfect rating and review. We are delighted to know that you have enjoyed your overall stay with us as if it is a "home away from home". We would like to know what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 04, 2018
Hotel Jen Orchardgateway Singapore
10.0
Exceptional
Koon from Singapore
Couple
Superior City View Twin Bed
Stayed 1 night in May 2018
Feel like home”
Feel like home
Reviewed September 02, 2018
Hi Koon Thank you for giving us a perfect rating and review. We are delighted to know that you have enjoyed your overall stay with us as if it is a "home away from home". We would like to know what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded September 04, 2018
Hotel Jen Orchardgateway Singapore
8.8
Excellent
Catherine from Singapore
Group
Superior City View King Bed
Stayed 1 night in August 2018
Excellent”
There was some initial hiccups with the room arrangements but we eventually got our rooms sorted slightly after check in time. It’s hard to get early check ins and late check outs even if requested to the staff early during booking due to their high volume. But otherwise pleasant stay with a lot of amenities and conveniences from the stellar location.
Reviewed August 27, 2018
Hi Catherine Thank you for taking your time off to give us a great review. We are glad to hear that we managed to sort out the initial hiccups and you had a pleasant stay with us. Indeed, we are well-located in the heart of Orchard Road and situated right above Somerset MRT which makes us very accessible. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Responded August 29, 2018
Hotel Jen Orchardgateway Singapore
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