Very good 8.0
Based on 3424 reviews

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About this property


Hotel Jen Penang was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

Rooms and suites at Hotel Jen Penang feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center.

A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Hotel Jen Penang is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car
  • Shuttle service
  • Taxi service

Fitness & recreation

  • Games room

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Bar
  • Coffee/tea maker
  • Complimentary bottled water
  • Kitchenette
  • Mini bar
  • Poolside bar
  • Restaurant(s)
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Swimming pool [kids]


  • Check-in/check-out [express]
  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Japanese
  • Malay
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Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 53 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 15 km
Number of Floors: 17
Number of Restaurants: 1
Number of Rooms : 443
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1986
Year Hotel Last Renovated: 2005
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Important notice

The guestrooms and club floor are undergoing renovation until November 30, 2016. The renovation will take place on Level 14 and 17 from 9:00 AM to 6:00 PM from Monday to Sunday. There will be some areas affected by noise during this time.
Various parts of the property are undergoing renovation until June 30, 2017.
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Verified traveler reviews

Filter by traveler type
Very good

based on 3424 reviews
  • Cleanliness 8.0
  • Facilities 7.5
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 7.8
  • Food and dining 7.3
Sort by

Teong from Malaysia
Business traveler
Executive Suite
Stayed 1 night in November 2015
Run Down
The room is run down and the only best is the breakfast and location.
Reviewed October 20, 2016

Ferry from Indonesia
Family with young children
Stayed 2 nights in June 2016
3rd Visit
Good Hotel n this is my 3rd visit
Reviewed October 18, 2016

aw from Malaysia
Club Double Or Twin Room
Stayed 1 night in October 2016
Excellent staff. thank you to MS mila help me find out adapter for my smart phone charging
Reviewed October 18, 2016

MAZLINDA from Malaysia
Deluxe (Weekend Package)
Stayed 1 night in October 2016
Friendly staffs and clean room
My second visit here with my husband. Very clean room and comfortable bed. Will come again, definitely.
Reviewed October 18, 2016

Lo from Singapore
Business traveler
Stayed 2 nights in September 2016
Nice hotel but a bit old
Nice hotel and good location, near to shopping mall but the facilities a bit old.
Reviewed October 17, 2016

Pamela from Singapore
Solo traveler
Deluxe (Weekend Package)
Stayed 1 night in October 2016
Excellent hotel and service
Reviewed October 16, 2016

fredric from Malaysia
Business traveler
Club Double Or Twin Room
Stayed 1 night in October 2016
Business trip in georgetown
Excellent staff.
Reviewed October 15, 2016

chew from Malaysia
Business traveler
Stayed 2 nights in October 2016
Good service
Reviewed October 13, 2016

Mariana from Singapore
Stayed 3 nights in October 2016
Good location and peaceful ambience
Location was near to the bus terminal and shopping centres
Reviewed October 13, 2016

Phil from Australia
Club Room
Stayed 6 nights in October 2016
A really great place.
We had a 7 day stay here staying in the club rooms and everything was just fantastic. The staff, and too many to mention, were especially nice and I made a point of informing the GM of our time in his hotel. Would really recommend this hotel for anyone wanting the city feel without the hustle of the beach resorts.
Reviewed October 12, 2016


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