8.4
Excellent
27.9% this month
/10
(9,938 reviews)See what guests said
See map
8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Tech Dome Penang 60 m
Komtar Bus Terminal 80 m
Asia Comic Cultural Museum 80 m
Penang House of Music 80 m
1st Avenue Mall 100 m
Komtar Complex 110 m
Popular Bookshop 120 m
Penang Tourist Guide Association 120 m
Komtar 130 m
Prangin Mall 160 m
Nearby landmarks
Armenian Street 720 m
Khoo Kongsi 800 m
Cheong Fatt Tze - The Blue Mansion 1.02 km
Pinang Peranakan Mansion 1.3 km
Penang Fort Cornwallis 1.82 km
Kek Lok Si Temple 6.46 km
Batu Ferringhi Beach 11.48 km
Entopia 13.2 km
Escape Theme Park 13.29 km
JEN Penang Georgetown by Shangri-La

"The hotel is located beside shopping mall and location is good."

tat - February 16, 2020

 JEN Penang Georgetown by Shangri-La
Lobby JEN Penang Georgetown by Shangri-La
Lobby JEN Penang Georgetown by Shangri-La
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Removed from saved list
Free Wi-Fi

JEN Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Penang, Malaysia - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Armenian Street
Within 720 m of property

This property is in high demand!

11 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
  • 90 meters to public transportation

  • Located in heart of Penang

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.1
Distance to city center0 km
Location rating8.8
Nearest airportPenang International Airport (PEN)
Distance to airport14.4 km

Rooms available at JEN Penang Georgetown by Shangri-La

Excellent
Room comfort & quality
8.2
One-Bedroom Apartment
One-Bedroom Apartment
...
  • Room size: 56 m²/603 ft²
  • Shower
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Club King Room
Club King Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 king bed
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Deluxe Room 2 Twins
Deluxe Room 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Club Family Room
Club Family Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 sofa bed and 1 king bed
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Family Room 1 King
Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Room 1 King
Deluxe Room 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Apartment 1 King
Apartment 1 King
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
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Club Twin Room
Club Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Club Family Room 1 King
Club Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe 1 King
Club Deluxe 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices

What people love about JEN Penang Georgetown by Shangri-La

  • 7.6
    Very good
    Staff 

    "Very polite staff and great service."

    Victor

    |

    February 12, 2020

  • 10.0
    Exceptional

    "We thoroughly enjoyed our stay here."

    Abdul

    |

    November 12, 2019

  • 7.6
    Very good
    Location

    "Good location and comfortable room."

    Victor

    |

    February 12, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.2/10
Review score - United States
8.4/10
Location score
8.8/10
Room size
29 sqm.
Better than
96
%
of Penang properties
Better than
96
%
of Penang properties
Better than
95
%
of Penang properties
Bigger than
93
%
of Penang properties
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Overall rating:
8.4
Excellent
9,938 reviews
Cleanliness
8.4
Facilities
8.0
Location
8.8
Read all reviews >
What travelers say they love:
Good facilities and huge breakfast selection
Malcolm from Australia
Solo traveler
More about JEN Penang Georgetown by Shangri-La

More about JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La, located centrally in the heart of Penang’s vibrant and bustling George Town, close to the UNESCO World Heritage Site, as well as prime commercial, business, and shopping areas. The brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. The design features cater to business and leisure travellers alike. When you stay with JEN Penang Georgetown by Shangri-La, enjoy fuss-free simple pleasures - fast and free Wi-Fi, scheduled shuttle service to the beach, 24-hour gym, and much more.

Each new room and suite, ranging from 28 square metres to 78 square metres, offers a view of historical George Town while showcasing one of Penang’s three heritage features on customised wallpaper – the trishaw, colourful Peranakan tiles, and traditional shop-house louvered shutters. Guests can enjoy thoughtful touches such as comfortable working area, universal sockets, USB charging outlets, and a walk-in shower or bath tub.

JEN Penang Georgetown by Shangri-La is a 20-minute drive from Penang International Airport and within short walking distance to the main public transport terminal, shopping malls, local hawker centres, and alleys dotted with quirky street art. Guests can enjoy free daily scheduled shuttle service to Batu Ferringhi Beach and free access and usage of the swimming pool facilities at Golden Sands Resort by Shangri-La.

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Most talked about facilities

Housekeeping
380 mentions
Breakfast
221 mentions
Food & Dining
168 mentions
Swimming Pool
122 mentions

What they offer

10.0
Exceptional

"Overall satisfied, will come back again!"

May

|

January 9, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Cafe Jen
Cuisine:International, Local, Malaysian
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of JEN Penang Georgetown by Shangri-La from real guests

Overall rating
8.4
Excellent
From 9938 reviews
8.9Location
8.5Cleanliness
8.5Service
Agoda Reviews (6642)Booking.com Reviews (3296)
Rating via Agoda8.3
/
10
Cleanliness8.4
Facilities8.0
Location8.8
Room comfort and quality8.2
Service8.4
Value for money8.1
High score for Penang
Rating
9+ Exceptional (1206)
8-9 Excellent (1085)
7-8 Very Good (1380)
6-7 Good (490)
<6 Below Expectation (363)
Time of the year
Mar - May (970)
Jun - Aug (1314)
Sep - Nov (1031)
Dec - Feb (1209)
Don't miss out!Users are booking a place in Penang every 1 minutes on Agoda.com
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Show reviews that mention 

Showing 4524 verified guest comments
12345
9.6
Exceptional
Tan from Singapore
Couple
Stayed 2 nights in July 2018

Strategic location, clean room & friendly helpful concierge staffs ”

Hotel Jen located at centralised strategically@Georgetown. The Art street within walking distance and we conducted our own ‘treasure hunt’ to find the ‘art pieces’ of murals & sculptural arts, stated in hotel’s tour map. 3 big shopping malls -Komtar,Prangin Mall and 1st Avenue situated just next to hotel. Gurney Plaza is a must go and grab car only RM 8-10 per way. Many wonderful Penang foods at Georgetown. All within walking distance from Hotel Jen..... very convenient indeed!!! We don’t have times to take the Hotel’s complimentary shuttle to their sister Golden Sands resort at Batu Ferringhi. The spa only available at their Batu Ferringhi resort and this is the only down side for me... We rented a car to drive to Alor Star. The arrangement was made smooth by the hotel concierge staffs. High Chance of us to visit Penang again! Will stay at Hotel Jen again & highly recommend to everyone!

Reviewed July 23, 2018

Dear Tan, Thank you for your review and giving us a high score. We are indeed conveniently located with easy access to local hawkers, shopping malls and mural street arts. Thank you for the nice comments on tour staff services. Thank you for your recommendations of us and we look forward to having another opportunity of welcoming you back soon. Best regards, Ody Odayappan General Manager

Responded October 26, 2018
JEN Penang Georgetown by Shangri-La
9.6
Exceptional
Muhd from Singapore
Family with young children
Stayed 2 nights in March 2018

A fun 3D2N Getaway”

Great value for the Family Club Room where we get excellent customer service throughout from the ease of check-in to the afternoon cocktails & capanes. You also get the option to have your daily breakfast at the Level 16 Club Lounge or the Cafe Jen at Level 1. Located well in the heart of Georgetown right beside the 1st Avenue Mall where its linked to the Prangin Mall and Komtar. Do check out the Top for a breathtaking 360 view of Georgetown, Penang. During check-in, the staff also provided a map of Georgetown, Penang and it indicates the various street arts location all within walking distance. Should you need to shuttle around, use the Grab app. Its very convenient. Hotel Jen also provide complimentary shuttle to their sister hotel, Golden Sands Penang should you wish to visit the beaches and night market in Batu Ferringi.

Reviewed March 16, 2018

Dear Muhd, Thank you for taking time to pen such a nice detailed review and giving us a full score! It is always our intention to have our guests carry with them, a delightful memory of their stay experience, and on this note, we are so pleased to know that you and your family have enjoyed the stay. Your happy description of us and the nice comments on our facilities and for our staff are so much appreciated. We're looking forward to seeing you again and to welcome you back soon. Best regards, Ody Odayappan General Manager

Responded March 18, 2018
JEN Penang Georgetown by Shangri-La
8.7
Excellent
AZIZAH from Singapore
Couple
Stayed 3 nights in December 2015

Manage your expectations ”

Location, services offered and food

I guess my expectations was too high as the pictures shown in Agoda were taken with good lighting but in reality, it does look rather old. It was a revamped hotel afterall. They did their best. Not sure if the club lounge was better. I took deluxe room and it's an interconnecting room. Safety and noise was a concern for me. There was one time when the next door neighbour tried to open the interconnecting door. And you are so close to your neighbour that you kind of be wary of the noise you make. It's a good thing our neighbour doesn't make so much noise either. We're glad we took the chauffeur package too. 4 hours drive for one day of our stay only. We went to Penang Hill, Penang Bridge, Armenian area and the clan jetties. Worth it! We also took the free shuttle bus provided by hotel Jen to go to bukit ferringhi and boy we were awed by the beach! Pool was really great at golden Sands resort. They provided us with towels, toiletries and shower room. Amenities at Golden Sands resort is superb! And then there's food. Buffet breakfast served and it's really alright to me. Good enough for the tummy. Variety of food. Too bad they serve buffet dinner of RM 80. We did had room service for dinner. One meal of fried rice is really alot for RM 30. They give apples, seafood fried rice, chicken drumsticks, satay chicken, side salads. Despite the interior isn't to my liking but it's clean and very convenient to Street food and shopping mall. I rather stay at Georgetown as compare to bukit ferringhi. A plus point that Hotel Jen offered free shuttle bus to the beach. Love it!

Reviewed December 19, 2015
8.8
Excellent
Michelle from Malaysia
Group
Deluxe Twin Room
Stayed 2 nights in July 2017

Satisfactory & value for money stay”

Stayed for the first time for 2 nights. Hotel was old, in fact a long time establishment, formerly Traders Hotel and rebranded to Jen under Shangri-La Group. It is currently under renovation and the lobby and main entrance are closed off, guests need to access via side door and take escalator to 2nd floor where the makeshift reception area is located now. Despite this, guestrooms are recently refurbished, and our room on the 12th floor is clean, new, modern and carpet-free. Room aircon is good and air smells fresh, without the usual hints of mouldy or foul smell of an old hotel. Bed was okay and housekeeping is fine. Only issue is the ceiling soundproofing, as we could clearly hear the walking steps, and movement from the room above us. Luckily we were out all day and only back late night, so that was not much concern. Hotel location is excellent, central in city centre, just next to Komtar and walking distance to many popular eateries & attractions. Overall a good stay, since we just needed a room for rest and did not utilise any hotel facilities or breakfast. And value for money too, as the room rate during our stay was even cheaper than some other 3 star boutique/budget city hotels. Recommend for family stay or vacation travellers, if you do not mind the ongoing mess and inconvenience. Have fun and enjoy Penang!

Reviewed July 24, 2017

Dear Michelle, Thank you for sharing your experience with us. We are glad that you appreciated our newly renovated rooms. We're glad that you had enjoy your stay with our introductory offer rate which will expire soon. Thank you also for highlighting to us on the shortfall. Be assured that your feedback has been shared to the relevant department to improve our soundproofing better. As we do take note on what our guests have to say about us, you can be sure that an even better experience awaits your next visit. As you already aware, we are currently in the final phase of all renovations and we will be re-introducing our new main lobby as well as our two new dining concepts and amazing is on its way. We look forward to having you back with us when the sparkling new lobby are ready! Best regards, Ody Odayappan General Manager

Responded August 04, 2017
JEN Penang Georgetown by Shangri-La
9.0
Exceptional
Cyril from France
Family with young children
Stayed 3 nights in November 2011

great location, great stay, great service”

great service, clean, amazing "traders club"

we stayed 5 nights with the traders hotel in georgetown with our two kids (7 and 2) everything was perfect from the exit of the cab. the welcome was warm, the checkin smooth, the rooms very clean even-though it may need some refresh (eg the carpet start to be a bit old). we had a baby coat and the kind size bed was big enough for the parents and the oldest child. the breakfast was very good with an amazing choice. we had a room with the "traders club", providing drinks and snacks during the day and a aperitive-dinner between 6 to 8pm. it was very good as well and very enjoyable to have the possibility to have a quick diner at the hotel with the kids after a long day visiting. the location is great as well, close to 3 shopping malls, lots of bus regular lines and reasonable walking distance from the town center. the hotel provides a free shuttle to the beach and the shangri-la facilities, which is well appreciated by the kids. would we come back to georgetown, we would go back the the traders hotel !

Reviewed November 09, 2011
9.6
Exceptional
Man from Hong Kong
Couple
One-Bedroom Apartment
Stayed 4 nights in April 2019

Wonderful hotel at a prime location”

It doesn't get any better than this, a very chic and modern upbeat hotel managed by Shangri La, right smack in the middle of George town (Next door to Komtar). It has all the goodness of a fine hotel but with a relaxed vibes (Staffs in Jeans, like Aloft). The stay was a really great one, from the moment we checked in till check out 5 days later. The apartment is a great choice, very spacious ands well appointed. Comes wit kitchenette and Nespresso machine. The use of their lounge on 16th floor is another one of their perks. That is a nice cozy place to hang out and have breakfast etc. The location is so good, some good shopping next door at 1st avenue, and Komtar walk is just next door also. To go anywhere else, using GRAB car is only a few ringgits here and there. Hotel Jen has really delivered themselves during my stay, we shall return in future.

Reviewed April 16, 2019

Hi Man, Thank you for taking the time to write us this constructive review about your recent stay with us. We are delighted to know that you enjoyed yourself and that we have met your stay expectations in all aspects of your experience with us. Your nice words are very much appreciated. We look forward to welcoming you back soon for yet another wonderful stay! Best regards, Ody Odayappan General Manager

Responded April 22, 2019
JEN Penang Georgetown by Shangri-La
9.3
Exceptional
Marie from Philippines
Group
Stayed 1 night in June 2011

Good Value Hotel”

Comfortable room, location

I loved my stay at Traders. It was very comfortable and clean. The location was good too, as it is right next to Komtar and a short distance to Georgetown. We left our luggage at our hotel in Kuala Lumpur and traveled to Penang with only our purses. We bought clothes at the mall next door (First Avenue), which had some pretty good deals. We also took the shuttle to Shangri-La Sands. Had a bit of explaining to do to the security guard at Sands. When he asked us if we were guests at the Shang, we said that we were staying at Traders. He had to ask his supervisor to talk to us. It was all good, but a bit annoying.

Reviewed June 10, 2011
9.7
Exceptional
Dorian from United Kingdom
Solo traveler
Stayed 5 nights in March 2010

Excellent value for money”

I was on the Executive Floor which has an excellent buffet. I especially enjoyed the evening buffet where food, wine and service were outstanding. The internet in the room was fast and efficient. The hotel has a courtesy bus to the Shangri-la resort on Batu Ferringhi beach, which was useful, if you want a break from the city.
the hotel is right in the centre of georgetown, which means that you are on a very busy road, next to a bus station, underground car park, huge shopping mall and of course the dreadful comtar tower. i didn't like the swimming pool - i found having to go in my swimsuit through a dining room with guests attending a posh private function quite embarrassing. believe it or not, that is the only way to the pool!

The hotel is centrally located and rooms enjoy reasonable views over the old shophouses of Georgetown. This is really a 5 star hotel and the executive floors are superb. I found the buffet in the executive floor very well prepared and menu varied every day. Staff were very courteous and helpful. Internet access was excellent. Personally, I was thoroughly disappointed with Penang as a holiday resort. It is a poor relation of Singapore. The so-called UNESCO world heritage site of Georgetown has no remarkable buildings and is in any case dwarfed by hideous skyscrapers and shopping malls. I was disappointed by the nearby beach resorts, especially Batu Ferringhi. The sea is very polluted and I wouldn't risk swimming in it. In any event there are so many jet skis that it would be too dangerous to swim anyway. I did enjoy walking in the national parks and meeting the monkeys, I was fascinated by the snake temple and I liked the butterfly reserve and the Orang Utan Island. On the whole, I certainly would not go back to Penang on holiday. However, if ever I go back on business, I would certainly stay at the Traders' Hotel, which in many ways made up for the shortcomings of the island.

Reviewed April 05, 2010
10.0
Exceptional
John from United States
Couple
Deluxe King Room
Stayed 4 nights in December 2018

An Excellent Hotel When Visiting Georgetown in Penang”

I can't say enough of how wonderful this hotel is! The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang. The hotel is very clean, the staff do everything they can to not only make you feel at home, but also to make you feel like you are being pampered! My wife and I had an excellent stay there, and really enjoyed the hotel, amenities, and the food in the hotel. Try the buffet, it is actually really good fo the price! I would stay here again in a heartbeat!

Reviewed January 02, 2019

Dear John, Thank you for the perfect star rating and for letting us know how you had a great time with us. We are also glad that you have found our beautiful hotel worthy of your recommendation. It is through discerning guest like you that allows us to continue to strive to be the best. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

Responded August 15, 2019
JEN Penang Georgetown by Shangri-La
9.0
Exceptional
Gary from Malaysia
Family with teens
Stayed 1 night in August 2012

4* hardware, 5* service with a great deposition”

Location,

this hotel is formerly shangri-la and still managed by shangri-la. kudos to every level of its staff that makes it so wonderfully convenient for even the most absent minded traveller (with a big smile :) however i believe the biggest selling point of this hotel is its location. it is not nearly close enough to hear the blaring of music from nightspots, hence a very peaceful night. but near enough to the must see tourist spots of old penang and of course the gorgeous food which the walking helps burn off a few calories. great way to eat and burn.

Reviewed October 20, 2012
10.0
Exceptional
Hongda from Singapore
Family with teens
Stayed 2 nights in February 2018

Highly recommended for family looking for an indulgent stay”

I don't think i ever given a perfect rating before. Now that I realized this hotel is part of Shangri-La's portfolio, somehow everything explains. This hotel is flanked by major shopping malls notably First Avenue, Prangin Mall, Komtar and Gama. Other nearby shopping malls within short Uber ride include Times Square, M Mall and even the Gurney Plaza and Gurney Paragon, which are about 15 mins drive away. The shophouses & night markets are a short walk away (behind Prangin Mall). There is no shortage of food in this area. Durian stalls can be found along Jalan Macalister, which is beside Jen. The hotel feels casual and comfortable, yet not losing luxury. The room size is huge. At the same price, The Wembley is giving you half the room size, even though they are neighbouring buildings. My family decided that the hotel is so comfortable that we should spend more time enjoying the facilities than shopping. It shows how much we enjoyed it. More to say, but agoda's text quota reached.

Reviewed February 09, 2018

Dear Hongda, Thank you for the great review and giving us full score! It brings my great joy to learn that you were impressed with our newly renovated rooms, comfortable rooms, and hotel location. The strategic location of the hotel in the middle of Georgetown has certainly brought much compliments from many guests as well. It is lovely to hear that you enjoyed a brilliant time with us and highlighting the location. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager

Responded February 10, 2018
JEN Penang Georgetown by Shangri-La
8.0
Excellent
Graham from United Kingdom
Solo traveler
Stayed 2 nights in May 2014

Well run and everything works”

Good Staff, Easy Free Parking, Good Food

Traders Penang used to be the Shangri-La before they built another Shang at Batu Ferringhi beach. So it is built in the grand old Shangri-La style and is very well maintained and run. Its perceived as a business hotel but its close enough to the old colonial part of Georgetown to do a perfectly good job as a tourist hotel too, although don't expect sandy beaches and resort-style living. Its situated in the very congested Komtar area of Georgetown that could do with some urban redevelopment as there are no buildings of any historic value nearby, just 60's tat. However the hotel is an oasis of calm amidst the endless traffic jams and although it does not pretend to be as historic or "luxury class" as the E&O or as trendy as the G Hotel - from an overall service perspective I would rate it higher. The Traders Club rooms offer exceptional value as access to the Traders Club offers all-day complimentary refreshments, a cocktail hour ( actually 2 hours) with free-flow everything and a complimentary buffet breakfast with reasonable choice and eggs any style cooked to order. If you want even more choice you can use the hotel coffee shop downstairs for breakfast at no additional charge. Bathroom has lots of hot water and rooms are clean with flat screen TV and welcome fruit plate. Good choice if you don't want a beach holiday

Reviewed June 05, 2014
9.6
Exceptional
Alice from Singapore
Family with young children
Stayed 4 nights in November 2018

Wonderful and convenient hotel ”

My family had a wonderful stay from 22 Nov 2018 to 26 Nov 2018. Every staff is super friendly and helpful. Ms. Nasha was really nice to accomodate a late checkout for us as our flight was at a later timing. It took her no less than a few minutes to process it for us. I did not manage to get the names of the other staff, but would like to extend our warmest thanks to all the staff of Hotel Jen Penang. Our room was really spacious and clean. The hotel's breakfast was a good spread too! The hotel is situated in a very convenient location where all the interesting eats and streets are super accessible. Taking a Grab is of no problem at all to and fro the hotel. We will definitely be back to Hotel Jen Penang for our next visit! :) Alice & family

Reviewed November 27, 2018
9.2
Exceptional
gokulakrishnan from Malaysia
Family with teens
Deluxe Room 2 Twins
Stayed 2 nights in December 2020

Good hotel, worth the deal, great location”

Stayed here for couple of days. Decided based on reviews, price and tag of Shangri-La. Contacted them for early check-in and it was honoured. Check-In : very smooth and simple Staffs - very supportive and polite Service - very good Room size - decent size Washroom - well maintained. I don't prefer Bath tub when that is only option but can't help Overall a very good stay Location is Georgetown which I preferred so great for me Car parking - one free parking. Lighting could be better in the parking area

Reviewed December 25, 2020
9.3
Exceptional
Dwi from Indonesia
Solo traveler
Stayed 2 nights in September 2011

hotel with the signature service of shangri-la”

centrally located and next to shopping malls

it was a very good stay. once i entered the lobby, i felt happy. all my tiredness went away... the aura of shangri-la service can be felt right away. room is very clean with amenities appropriate to its class. the swimming pool is rather small but the steam-room and dry sauna are well kept and functioned very well. the hotel location is very good as its connected to komtar where the bus terminal to all over penang and other states are there. walking distance to the famous penang road and the old town where the historical buildings and sites are there. the 1st avenue shopping mall is also connected.

Reviewed September 22, 2011
8.7
Excellent
Francis from Singapore
Business traveler
Stayed 2 nights in August 2011

Lovely hotel and service with a smile”

Grand, Posh, Great Location!!!

This is your typical five star business hotel so the facilities are what you would expect from a five star hotel. Clean rooms, although the bed was a bit hard. Overall though, a bit lacking in character. The hotel is well-located next door to a big shopping centre, Komtar but it was hard to find somewhere to eat nearby without local knowledge. The pool was small (in contrast to most Malaysian hotels) however, the hotel redeems itself by offering a free shuttle bus to their sister hotel, the Shangri- La at the beach, where you can use the pool and other resort facilities. However, when I tried to access the more up market Rasa Sayang Resort and Spa next door (also a Shangri-La hotel and advertised by Traders as accessible to their guests), I was told I was not allowed to use the pool, only the restaurant, so that was a bit of a disappointment. Overall though, nothing to complain about with Traders. Cons - Small pool

Reviewed August 31, 2011
9.3
Exceptional
Justine from United Kingdom
Couple
Stayed 2 nights in April 2015

Strange rebranding”

Friendly staff, comfortable room, generous Club floor facilities

We keep returning to Jen though feel the condition, ambience etc is more suited to Traders, its previous name. The staff are as delightful as ever despite those new uniforms. The most junior get the best deal in smart black & white, while managerial staff are indistinguishable from customers. The rest have to suffer a very unflattering supposedly 'casual' look, with hard to read Wild West type name badges. Club rooms may be old fashioned and tired in places, but are large and comfortable and Club Lounge facilities very generous. Despite the embarrassing 'Jen' - a mythical figure encouraging you to drink in 'my' bar, swim in 'my' pool and have a good time in 'my' Hotel - we keep returning as it offers very good value and has become a home from home during our regular visits to Penang for medical reasons.

Reviewed June 01, 2015
8.7
Excellent
Karly from Indonesia
Group
Stayed 2 nights in July 2012

A hotel from Shangri-La group with great location”

Hotel's location and its room rate

this hotel, which is under shangri-la hotel group, is located next to komtar (penang iconic landmark & the tallest building in penang at the moments) on the left, and next to 1st avenue shopping mall on the right (as you can conveniently do your last minute shopping). also, there is bus terminal behind traders hotel, so that you may easily go to every part of penang by bus. the most exciting thing is i got a good room rate when i booked 3 rooms for 2 nights at this hotel last month.

Reviewed July 24, 2012
9.3
Exceptional
Justine from United Kingdom
Couple
Stayed 1 night in April 2015

Strange rebranding”

Friendly staff, comfortable room, generous Club floor facilities

We keep returning to Jen though feel the condition, ambience etc is more suited to Traders, its previous name. The staff are as delightful as ever despite those new uniforms. The most junior get the best deal in smart black & white, while managerial staff are indistinguishable from customers. The rest have to suffer a very unflattering supposedly 'casual' look, with hard to read Wild West type name badges. Club rooms may be old fashioned and tired in places, but are large and comfortable and Club Lounge facilities very generous. Despite the embarrassing 'Jen' - a mythical figure encouraging you to drink in 'my' bar, swim in 'my' pool and have a good time in 'my' Hotel - we keep returning as it offers very good value and has become a home from home during our regular visits to Penang for medical reasons.

Reviewed June 01, 2015
9.2
Exceptional
Jun from Singapore
Couple
Stayed 3 nights in October 2016

I recommend this! Perfect location at affordable price!”

It is located surrounded by prangin mall and komtar mall. Lots of good food around the area. About 10-15 minutes walk to the famous love lane. Hotel looks old as it was previously the trader's hotel but the hotel is clean and well maintained. Hotel's upper floors are currently under renovation and was informed by the front desk staff and they thoughtfully arranged a room that is the furthest from the renovation work, to avoid us from being disturbed during the stay. Friendly and thoughtful staff. 👍🏼👍🏼👍🏼They noticed that it was my birthday and they even prepared a small birthday gift for me. Thank you hotel Jen penang

Reviewed October 31, 2016
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