This property is in high demand!
Booked 17 times since yesterday
"The Hotel Jen Penang is a modern, clean, and excellent hotel..."
January 2, 2019
70 meters to public transportation
Located in heart of Penang
Free Wi-Fi in all rooms!
Booked 17 times since yesterday
|Value for money||8.0|
|Distance to city center||1 km|
|Nearest airport||Penang International Airport (PEN)|
|Distance to airport||15.2 km|
"Staff is friendly."
December 24, 2018
"Very good package offer as it includes lounge access with buffet breakfast ."
January 14, 2019
"Pro : location is good."
January 2, 2019
"Gym and pool were great."
December 31, 2018
Hotel Jen Penang by Shangri-La, located centrally in the heart of Penang’s vibrant and bustling George Town, close to the UNESCO World Heritage Site, as well as prime commercial, business, and shopping areas. The brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. The design features cater to business and leisure travellers alike. When you stay with Hotel Jen Penang by Shangri-La, enjoy fuss-free simple pleasures - fast and free Wi-Fi, scheduled shuttle service to the beach, 24-hour gym, and much more.
Each new room and suite, ranging from 28 square metres to 78 square metres, offers a view of historical George Town while showcasing one of Penang’s three heritage features on customised wallpaper – the trishaw, colourful Peranakan tiles, and traditional shop-house louvered shutters. Guests can enjoy thoughtful touches such as comfortable working area, universal sockets, USB charging outlets, and a walk-in shower or bath tub.
Hotel Jen Penang by Shangri-La is a 20-minute drive from Penang International Airport and within short walking distance to the main public transport terminal, shopping malls, local hawker centres, and alleys dotted with quirky street art. Guests can enjoy free daily scheduled shuttle service to Batu Ferringhi Beach and free access and usage of the swimming pool facilities at Golden Sands Resort by Shangri-La.
"Great location,clean,good service"
January 9, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
I like how clean the hotel is and well furnished quite new , the staffs , bell boy were very friendly and helpful and welcoming to help me find my tour driver The room is cost and comfy and bed was comfy def worth it to stay in this one in Penang if wanna try out hotel Jen series of hotel rather than pay 1.5 more the price for a stay in sg one . Like the design of the hotel however the pool is abit disappointing and small there wasn’t much of a pool bar and there were construction going on at pool outdoor area side so it was messy . Overall still a comfortable and good stay with fresh vibes in room . The buffet breakfast however was not worth it , it was rather expensive and not very nice certain food were ok certain were not nice and the discounted price only comes if booking buffet breakfasts for all morning stays except first day . I booked only for one day as we ran late and had to settle breakfast at hotel and found it waste of $ for Malaysia price the buffet breakfast price is high All in all still a good stay I enjoyed n rested well but will be keen to try other hotels in Penang instead in future
Excellent location & good service”
Located just beside Georgetown’s tallest building - Komtar, the rooms have direct Komtar view. Room was kinda smaller than expected but the amenities provided was good. Staffs provided good service throughout the stay and did housekeeping upon request.
Great location and rooms were clean. The concierge staff were very helpful and friendly. ”
The service desk staff needs to be improved as I felt that they take too long to attend to one guest. The queue is always long for check in and check out. Maybe you want to arrange for separate desk for check ins and check outs to speed things up. This is useful for guests who are in a hurry to check out. Other than that, all is great. Thank you.
WILL COME BACK AGAIN”
helpful staff, good location, just located beside 1st avenue, walking distance to komtar walk, near to prangin mall. the hotel very clean. got swimming pool, gym rooms. Can put luggages for few hours in the luggage storage room after check out, so that i can explore nearby before take flight back to home.
Location quite good ”
Need quite a fair bit of walking. The traffic lights is more than 100secs. Getting grab is very easy. Staff is friendly. House keeping guy still insist on coming into the room when we indicated Do Not Disturb.
Great location and great staff!”
Enjoyed my 3 days 2 nights stay at the Club Family Room. The size of the room was comfortable and able to have the sofa bed and also a baby cot. The staff are very friendly and we enjoyed the Club Lounge a lot. The location is great and you can walk to many streets for street food. Also, the facilities are good, love the gym as it is very big and has sauna and steam room. As for the pool, there is a wading pool for children as well. The breakfast is really nice also and they allow you to order various prata (if available) to make for you. Overall, a great place to stay although the price can be cheaper I hope!
Great front Desk, concierge and room”
My family and I had a great stay at JEN. Friendly and helpful front desk Managers got us promotional rates for breakfast and checked process of damaged luggage with Airline without hesitation. We were truly impressed and Shangrila group really lived up to its reputation for its service. It’s very heart warming for travelers. Concierge (Ramli I think) was also very approachable and though he’s not familiar with tourist recommended spots, he took the initiative to check online . He’s always smiling and gives warm greeting whenever we see him at the lobby. We can see his passion in his job. Well done!
Reliably good ”
It was a busy lunar new year period, but high standards of service and house keeping were maintained throughout. This was my repeated stays at this place and to date it has been reliably good. Kudos to all the front desk, breakfast hall and housekeeping teams!
Best in Georgetown”
One of the most warm and cozy hotel in the middle of buzzing Georgetown. If only they make the entry from parking to lobby with a ramp instead of staircase, it would be much much better. Take nothing away, Jen has some of the best beds and pillows to ensure you have a wonderful night sleep.
There was a slight unpleasant smell in the toilet. However the service recovery was first class!...they immediately came to sort out the problem...further when we came back to room after a day out...there were some food goodies waiting for us with a letter apologizing with a follow up phone call. way to go!
Great stay in George Town”
Room was clean and spacious, staff were helpful and friendly. Do try their food in the lounge, they serve the best char kway teow seriously! The satay were good too! The price were a bit pricey compare to the food stalls around, but definitely worth the penny.
Dear Po, Thank you for sharing your stay experience with us. We are simply glad to know you had a great stay at Hotel Jen Penang and met many expectations throughout the stay. It's great to know you have enjoyed the dining experience especially with the signature Char Kway Teow and Assorted Satay. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager
Check-in was quite fast, rooms clean. The free carpark was good as the hotel was in the center of the city. Walking distance to some good shopping malls and local coffee shops. The gym was quite well equipped but the hotel should consider reducing the number of machines for users' safety as the machines were too close to each other. Was the hotel good? Yes. Was it good value for money? Probably not considering other options in Penang.
Dear Weng, Thank you for the review. We hope you have enjoyed your time with us, and we hope to see you again in the near future. Best regards, Ody Odayappan General Manager
everything is super prefect ”
nice greeting frm receptions staff. Our room was upgraded to Executive Suite. But im just giving my observation opinion. Staff frm doorman should offer helping hand too ALL guest not to selective guests only. We were ignored when we our car arrive right infront of the entrance where we try to unload our luggage. Im struggling with my 2gals and my husband have to come out frm the car to help me to unload our 2 luggage. They saw us and just WALKAWAY.
Dear Sahara, Thank you for the nice review and giving us full score. We are pleased to know that you have enjoyed staying in our Executive suite rooms and happily encountered with the reception team. However, we are deeply sorry your stay was less than enjoyable due to our failure to ensure we provide the level of service from concierge team and comfort you have come to expect of us. As this is not the norm in our standards, we offer our deepest regrets and apologies and would rest assure you that your constructive feedback had been seriously addressed and corrective actions are taken to ensure you would not be disappointed again on your future visits. We look forward to having you back again in the near future with excellent services which you rightfully deserve. Best regards, Ody Odayappan General Manager
Very accomodative. Nice and very clean hotel with very strategic location. Only set back is very limited parking bays and we will have to resort to an open car park opposite of the hotel as all parking bays have been fully taken up. However, the hotel reimburse back the parking fees.
Dear Valerie, Thank you for the review. We are simply glad to know you have enjoyed the stay and benefited from hotel location. In regards to parking at eh basement, we wish to inform that our parking is very limited and complimentary for our in-house guest which first comes, first served. We are sorry if the situation has brought inconveniences experience to you during the stay. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Cafe prices were high
Great place with a very strategic location. Friendly and helpful staff. Will surely stay here again.
good location, clean hotel, comfortable bed slept really well there
only setback my room is facing swimming pool, the spotlight really irritated and noise from the pool also very annoying
Hotel Jen Penang by Shangri-La