Hotel Jen Penang by Shangri-La
Free Wi-Fi
2017

Hotel Jen Penang by Shangri-La

Magazine Road, Georgetown, Penang, Malaysia
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Deluxe King Hotel Jen Penang by Shangri-La
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     Hotel Jen Penang by Shangri-La

    Hotel Jen Penang by Shangri-La Reviews

    8.2
    Excellent
    /10
    (5530 reviews)See what guests said
    10.0
    Exceptional

    "The Hotel Jen Penang is a modern, clean, and excellent hotel..."

    John

    -

    January 2, 2019

    8.3
    Excellent cleanliness
    Recommended by 95% of guests

    Things you’ll love about Hotel Jen Penang by Shangri-La

    Things you'll love

    • 70 meters to public transportation

    • Located in heart of Penang

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.7
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Komtar Bus Terminal70 m
  • Popular Bookshop120 m
  • Penang Tourist Guide Association120 m
  • Prangin Mall160 m
  • Komtar Complex160 m
  • 1st Avenue Mall160 m
  • Forestry Department190 m
  • Kidland220 m
  • Penang Road230 m
  • CimB Bank @ Jalan Dr Lim Chwee Leong230 m
  • This property is in high demand!

    Booked 17 times since yesterday

    Value for money8.0
    Distance to city center1 km
    Location rating8.7
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.2 km

    Rooms available at Hotel Jen Penang by Shangri-La

    8.2
    Excellent
    Room comfort & quality
    Club King Room
    Club King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Family Room
    Club Family Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe (Weekend Package)
    Deluxe (Weekend Package)
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Family King Room
    Family King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    City Getaway Package-Deluxe Double Room
    City Getaway Package-Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Apartment
    Apartment
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    City Getaway Package-Family Room
    City Getaway Package-Family Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Have a question for Hotel Jen Penang by Shangri-La?

    What people love about Hotel Jen Penang by Shangri-La

    • 7.2
      Very good

      "Staff is friendly."

      Mei K.

      |

      December 24, 2018

    • 8.4
      Excellent

      "Very good package offer as it includes lounge access with buffet breakfast ."

      Ester

      |

      January 14, 2019

    • 9.6
      Exceptional

      "Pro : location is good."

      yulita

      |

      January 2, 2019

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    More about Hotel Jen Penang by Shangri-La

    More about Hotel Jen Penang by Shangri-La

    10.0
    Exceptional

    "Gym and pool were great."

    Han C.

    |

    December 31, 2018

    An overview

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    What they offer

    8.0
    Very good

    "Great location,clean,good service"

    Yoo

    |

    January 9, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Hotel Jen Penang by Shangri-La from real guests

    Agoda Reviews (5530)Booking.com Reviews (2083)
    8.2
    /
    10
    Cleanliness8.3
    Facilities8.0
    Location8.7
    Room comfort and quality8.2
    Service8.3
    Value for money8.0
    Provided by verified guests of Agoda
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    All guests (5530)
    All room types

    Show reviews that mention 

    Showing 4195 verified guest comments
    12345
    8.4
    Excellent
    Amanda from Singapore
    Family with teens
    Deluxe Twin
    Stayed 3 nights in January 2019

    Excellent”

    I like how clean the hotel is and well furnished quite new , the staffs , bell boy were very friendly and helpful and welcoming to help me find my tour driver The room is cost and comfy and bed was comfy def worth it to stay in this one in Penang if wanna try out hotel Jen series of hotel rather than pay 1.5 more the price for a stay in sg one . Like the design of the hotel however the pool is abit disappointing and small there wasn’t much of a pool bar and there were construction going on at pool outdoor area side so it was messy . Overall still a comfortable and good stay with fresh vibes in room . The buffet breakfast however was not worth it , it was rather expensive and not very nice certain food were ok certain were not nice and the discounted price only comes if booking buffet breakfasts for all morning stays except first day . I booked only for one day as we ran late and had to settle breakfast at hotel and found it waste of $ for Malaysia price the buffet breakfast price is high All in all still a good stay I enjoyed n rested well but will be keen to try other hotels in Penang instead in future

    Reviewed February 27, 2019
    10.0
    Exceptional
    Ming from Malaysia
    Couple
    Deluxe Double Room
    Stayed 2 nights in February 2019

    Excellent location & good service”

    Located just beside Georgetown’s tallest building - Komtar, the rooms have direct Komtar view. Room was kinda smaller than expected but the amenities provided was good. Staffs provided good service throughout the stay and did housekeeping upon request.

    Reviewed February 22, 2019
    7.2
    Very good
    wen from Singapore
    Solo traveler
    Deluxe Double Room
    Stayed 1 night in March 2019

    Great location and rooms were clean. The concierge staff were very helpful and friendly. ”

    The service desk staff needs to be improved as I felt that they take too long to attend to one guest. The queue is always long for check in and check out. Maybe you want to arrange for separate desk for check ins and check outs to speed things up. This is useful for guests who are in a hurry to check out. Other than that, all is great. Thank you.

    Reviewed March 04, 2019
    8.4
    Excellent
    jessy from Malaysia
    Couple
    Deluxe Double Room
    Stayed 3 nights in February 2019

    WILL COME BACK AGAIN”

    helpful staff, good location, just located beside 1st avenue, walking distance to komtar walk, near to prangin mall. the hotel very clean. got swimming pool, gym rooms. Can put luggages for few hours in the luggage storage room after check out, so that i can explore nearby before take flight back to home.

    Reviewed March 02, 2019
    8.0
    Excellent
    Mei from Singapore
    Family with young children
    Family King Room
    Stayed 3 nights in December 2018

    Location quite good ”

    Need quite a fair bit of walking. The traffic lights is more than 100secs. Getting grab is very easy. Staff is friendly. House keeping guy still insist on coming into the room when we indicated Do Not Disturb.

    Reviewed December 24, 2018
    8.8
    Excellent
    Jessie from Singapore
    Family with young children
    Club Family Room
    Stayed 3 nights in December 2018

    Great location and great staff!”

    Enjoyed my 3 days 2 nights stay at the Club Family Room. The size of the room was comfortable and able to have the sofa bed and also a baby cot. The staff are very friendly and we enjoyed the Club Lounge a lot. The location is great and you can walk to many streets for street food. Also, the facilities are good, love the gym as it is very big and has sauna and steam room. As for the pool, there is a wading pool for children as well. The breakfast is really nice also and they allow you to order various prata (if available) to make for you. Overall, a great place to stay although the price can be cheaper I hope!

    Reviewed December 21, 2018
    9.6
    Exceptional
    Pauline from Singapore
    Family with young children
    Deluxe King
    Stayed 5 nights in November 2018

    Great front Desk, concierge and room”

    My family and I had a great stay at JEN. Friendly and helpful front desk Managers got us promotional rates for breakfast and checked process of damaged luggage with Airline without hesitation. We were truly impressed and Shangrila group really lived up to its reputation for its service. It’s very heart warming for travelers. Concierge (Ramli I think) was also very approachable and though he’s not familiar with tourist recommended spots, he took the initiative to check online . He’s always smiling and gives warm greeting whenever we see him at the lobby. We can see his passion in his job. Well done!

    Reviewed December 09, 2018
    9.2
    Exceptional
    Erlin from Singapore
    Couple
    Deluxe Double Room
    Stayed 2 nights in February 2019

    Reliably good ”

    It was a busy lunar new year period, but high standards of service and house keeping were maintained throughout. This was my repeated stays at this place and to date it has been reliably good. Kudos to all the front desk, breakfast hall and housekeeping teams!

    Reviewed February 10, 2019
    8.0
    Excellent
    christine from Indonesia
    Group
    Family King Room
    Stayed 5 nights in February 2019

    good”

    good

    Reviewed February 28, 2019
    10.0
    Exceptional
    Phang from Malaysia
    Business traveler
    Deluxe Double Room
    Stayed 2 nights in October 2018

    Best in Georgetown”

    One of the most warm and cozy hotel in the middle of buzzing Georgetown. If only they make the entry from parking to lobby with a ramp instead of staircase, it would be much much better. Take nothing away, Jen has some of the best beds and pillows to ensure you have a wonderful night sleep.

    Reviewed November 16, 2018
    8.8
    Excellent
    rakesh from Singapore
    Family with young children
    Deluxe Twin
    Stayed 3 nights in June 2018

    Great hotel”

    There was a slight unpleasant smell in the toilet. However the service recovery was first class!...they immediately came to sort out the problem...further when we came back to room after a day out...there were some food goodies waiting for us with a letter apologizing with a follow up phone call. way to go!

    Reviewed November 12, 2018
    10.0
    Exceptional
    Po from Hong Kong
    Couple
    DOUBLE DELUXE - BED AND BREAKFAST
    Stayed 3 nights in October 2018

    Great stay in George Town”

    Room was clean and spacious, staff were helpful and friendly. Do try their food in the lounge, they serve the best char kway teow seriously! The satay were good too! The price were a bit pricey compare to the food stalls around, but definitely worth the penny.

    Reviewed October 22, 2018

    Dear Po, Thank you for sharing your stay experience with us. We are simply glad to know you had a great stay at Hotel Jen Penang and met many expectations throughout the stay. It's great to know you have enjoyed the dining experience especially with the signature Char Kway Teow and Assorted Satay. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded October 26, 2018
    Hotel Jen Penang by Shangri-La
    8.8
    Excellent
    WENG from Malaysia
    Business traveler
    Deluxe Double Room
    Stayed 1 night in October 2018

    Good location”

    Check-in was quite fast, rooms clean. The free carpark was good as the hotel was in the center of the city. Walking distance to some good shopping malls and local coffee shops. The gym was quite well equipped but the hotel should consider reducing the number of machines for users' safety as the machines were too close to each other. Was the hotel good? Yes. Was it good value for money? Probably not considering other options in Penang.

    Reviewed October 22, 2018

    Dear Weng, Thank you for the review. We hope you have enjoyed your time with us, and we hope to see you again in the near future. Best regards, Ody Odayappan General Manager

    Responded October 26, 2018
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    sahara from Singapore
    Family with young children
    Club Family Room
    Stayed 1 night in September 2018

    everything is super prefect ”

    nice greeting frm receptions staff. Our room was upgraded to Executive Suite. But im just giving my observation opinion. Staff frm doorman should offer helping hand too ALL guest not to selective guests only. We were ignored when we our car arrive right infront of the entrance where we try to unload our luggage. Im struggling with my 2gals and my husband have to come out frm the car to help me to unload our 2 luggage. They saw us and just WALKAWAY.

    Reviewed September 12, 2018

    Dear Sahara, Thank you for the nice review and giving us full score. We are pleased to know that you have enjoyed staying in our Executive suite rooms and happily encountered with the reception team. However, we are deeply sorry your stay was less than enjoyable due to our failure to ensure we provide the level of service from concierge team and comfort you have come to expect of us. As this is not the norm in our standards, we offer our deepest regrets and apologies and would rest assure you that your constructive feedback had been seriously addressed and corrective actions are taken to ensure you would not be disappointed again on your future visits. We look forward to having you back again in the near future with excellent services which you rightfully deserve. Best regards, Ody Odayappan General Manager

    Responded September 18, 2018
    Hotel Jen Penang by Shangri-La
    8.8
    Excellent
    VALERIE from Malaysia
    Family with young children
    Deluxe Twin
    Stayed 2 nights in September 2018

    Excellent”

    Very accomodative. Nice and very clean hotel with very strategic location. Only set back is very limited parking bays and we will have to resort to an open car park opposite of the hotel as all parking bays have been fully taken up. However, the hotel reimburse back the parking fees.

    Reviewed September 12, 2018

    Dear Valerie, Thank you for the review. We are simply glad to know you have enjoyed the stay and benefited from hotel location. In regards to parking at eh basement, we wish to inform that our parking is very limited and complimentary for our in-house guest which first comes, first served. We are sorry if the situation has brought inconveniences experience to you during the stay. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded September 18, 2018
    Hotel Jen Penang by Shangri-La
    8.4
    Excellent
    CHAN from Singapore
    Business traveler
    Deluxe Double Room
    Stayed 3 nights in February 2019

    william pang”

    Cafe prices were high

    Reviewed March 03, 2019
    9.6
    Exceptional
    christine from Indonesia
    Group
    Family King Room
    Stayed 2 nights in February 2019

    all good”

    good

    Reviewed February 20, 2019
    10.0
    Exceptional
    nur from Singapore
    Family with young children
    Deluxe Double Room
    Stayed 2 nights in February 2019

    GREAT PLACE”

    Great place with a very strategic location. Friendly and helpful staff. Will surely stay here again.

    Reviewed February 20, 2019
    9.2
    Exceptional
    Low from Singapore
    Family with young children
    Family King Room
    Stayed 2 nights in September 2018

    good location”

    good location, clean hotel, comfortable bed slept really well there

    Reviewed February 12, 2019
    10.0
    Exceptional
    Ibrahim from Malaysia
    Couple
    Deluxe King
    Stayed 2 nights in February 2019

    leisure holiday”

    only setback my room is facing swimming pool, the spotlight really irritated and noise from the pool also very annoying

    Reviewed February 07, 2019
    12345
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    Hotel Jen Penang by Shangri-La
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    • Excellent location
    • Khoo Kongsi
    • Komtar Bus Terminal is within 0.07 km