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"The Hotel Jen Penang is a modern, clean, and excellent hotel..."
January 2, 2019
80 meters to public transportation
Located in heart of Penang
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||8.1|
|Distance to city center||1 km|
|Nearest airport||Penang International Airport (PEN)|
|Distance to airport||15.2 km|
"Pro : location is good."
January 2, 2019
"Great location,clean,good service"
January 9, 2019
"Very good package offer as it includes lounge access with buffet breakfast ."
January 14, 2019
"Gym and pool were great."
December 31, 2018
Hotel Jen Penang by Shangri-La, located centrally in the heart of Penang’s vibrant and bustling George Town, close to the UNESCO World Heritage Site, as well as prime commercial, business, and shopping areas. The brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. The design features cater to business and leisure travellers alike. When you stay with Hotel Jen Penang by Shangri-La, enjoy fuss-free simple pleasures - fast and free Wi-Fi, scheduled shuttle service to the beach, 24-hour gym, and much more.
Each new room and suite, ranging from 28 square metres to 78 square metres, offers a view of historical George Town while showcasing one of Penang’s three heritage features on customised wallpaper – the trishaw, colourful Peranakan tiles, and traditional shop-house louvered shutters. Guests can enjoy thoughtful touches such as comfortable working area, universal sockets, USB charging outlets, and a walk-in shower or bath tub.
Hotel Jen Penang by Shangri-La is a 20-minute drive from Penang International Airport and within short walking distance to the main public transport terminal, shopping malls, local hawker centres, and alleys dotted with quirky street art. Guests can enjoy free daily scheduled shuttle service to Batu Ferringhi Beach and free access and usage of the swimming pool facilities at Golden Sands Resort by Shangri-La.
"Nice location in Penang island"
December 28, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hotel Jen Penang by Shangri-La
Show reviews that mention
Couldn’t be better ! ”
Upon arrival we were greeted by Duty manager, he is very friendly n helpful. when we asked abt directions, popular food, places of interest, he was patient n answered accordingly. He also sent a lovely cake to a birthday girl in our group. Lobby is well decorated with free n relax feeling. Will definitely b return customer.
Dear New, Thank you for the review. Thank you for sharing your review with us. On behalf of the team, we'd like to sincerely thank you for your lovely comments, as they are of great motivation to the team. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager
Room is spacious with good king size bed. Amenties are excellent. Location is good, right beside bus station. Overall, happy and will stay again.
Dear Tan, Thank you for sharing your review with us. We are overjoyed to hear that you had enjoyed our comfortable rooms and your detailed review of our location. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager
Dear Hendra, Thank you for the review. We are happy to know you enjoyed the stay and we look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Hotel staff are friendly and helpful, good service! It is well located next to a shopping mall, supermarket@GAMA and the new lane food street stalls. Well lit streets, one feels safe walking late back at night. We stayed at the deluxe room, which does not have a bathtub (contrary to what is written in agoda's description). Room itself was clean. However, there were traces of dried blood at the toilet bowl seat and bathroom bin? rather disgusting. TV screen quality was grainy. Bed mattress was too hard. Hotel provides good toiletries. Swimming pool is rather small but gym is well equipped.
Dear Wen, Thank you for sharing your review with us. We are glad to know you liked the hospitality rendered by our friendly team members and hotel location. Indeed, our hotel located in the middle of Georgetown which our guest can explore the city within walking distance. In regards to the cleanliness and issue has highlighted, it has been taken note for improvement. We hope to see you again in the near future. Best regards, Ody Odayappan General Manager
Wonderful hotel at a prime location”
It doesn't get any better than this, a very chic and modern upbeat hotel managed by Shangri La, right smack in the middle of George town (Next door to Komtar). It has all the goodness of a fine hotel but with a relaxed vibes (Staffs in Jeans, like Aloft). The stay was a really great one, from the moment we checked in till check out 5 days later. The apartment is a great choice, very spacious ands well appointed. Comes wit kitchenette and Nespresso machine. The use of their lounge on 16th floor is another one of their perks. That is a nice cozy place to hang out and have breakfast etc. The location is so good, some good shopping next door at 1st avenue, and Komtar walk is just next door also. To go anywhere else, using GRAB car is only a few ringgits here and there. Hotel Jen has really delivered themselves during my stay, we shall return in future.
Hi Man, Thank you for taking the time to write us this constructive review about your recent stay with us. We are delighted to know that you enjoyed yourself and that we have met your stay expectations in all aspects of your experience with us. Your nice words are very much appreciated. We look forward to welcoming you back soon for yet another wonderful stay! Best regards, Ody Odayappan General Manager
Good hotel. Good location”
Good location. Though not near the waterfront. Close to Komtar and Campbell st. The city Free bus stop just around the corner. Staff friendly. Access to Shangri-La beach resort a big plus. 1/2 hr bus ride. Just use your Jen account to access all services.
Dear Colin, Thank you for the review. We are delighted to know you had a great stay at Hotel Jen Penang and managed to explore the city center which only to reach within walking distance. It's great to know you enjoyed our shuttle service to Batu Ferringhi and free usage of the swimming pool facilities at Golden Sands Resort. We look forward to welcoming you back again in the future. Best regards, Ody Odayappan General Manager
I like how clean the hotel is and well furnished quite new , the staffs , bell boy were very friendly and helpful and welcoming to help me find my tour driver The room is cost and comfy and bed was comfy def worth it to stay in this one in Penang if wanna try out hotel Jen series of hotel rather than pay 1.5 more the price for a stay in sg one . Like the design of the hotel however the pool is abit disappointing and small there wasn’t much of a pool bar and there were construction going on at pool outdoor area side so it was messy . Overall still a comfortable and good stay with fresh vibes in room . The buffet breakfast however was not worth it , it was rather expensive and not very nice certain food were ok certain were not nice and the discounted price only comes if booking buffet breakfasts for all morning stays except first day . I booked only for one day as we ran late and had to settle breakfast at hotel and found it waste of $ for Malaysia price the buffet breakfast price is high All in all still a good stay I enjoyed n rested well but will be keen to try other hotels in Penang instead in future
Decent 4-star hotel in Georgetown”
Though it is colorful and trendy, it does not reflect Shangri-la hospitality. The hotel provides all the comfort for business traveler, but lack of amenities for leisure guests. No minibar, very limited in-room dining menu, Netflix button on the remote proven pointless when you have to sign-in using personal account. I have a feeling that the property is famous for Asian groups.
Dear Abu, Thank you for taking time to share this constructive feedback and we are sorry to hear that the experience has fell short in your recent visit. Your specific comments on the shortfalls as highlighted have been well taken to ensure improvement for your future visit. We hope to see you again soon. Best regards, Ody Odayappan General Manager
overall was good, clean and modern room
Dear Surya, Thank you for the review. We are simply glad to know you had a great experience stay with us. Looking forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Value for money”
Good - depends on what price you book. Will definitely come back and has done it for the last few times already. Bad - old gym and swimming pool facilities, should renovate with hotel room
Dear Kiang, Thank you for sharing your stay experience. It's always our pleasure to welcome you back on your every return. We appreciate your feedback on the health club facilities which have been well noted for improvement. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Good location, affordable & clean rooms! Highly recommended
Dear Purselyn, Thank you for the review. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Excellent location & good service”
Located just beside Georgetown’s tallest building - Komtar, the rooms have direct Komtar view. Room was kinda smaller than expected but the amenities provided was good. Staffs provided good service throughout the stay and did housekeeping upon request.
Reliably good ”
It was a busy lunar new year period, but high standards of service and house keeping were maintained throughout. This was my repeated stays at this place and to date it has been reliably good. Kudos to all the front desk, breakfast hall and housekeeping teams!
Great location and great staff!”
Enjoyed my 3 days 2 nights stay at the Club Family Room. The size of the room was comfortable and able to have the sofa bed and also a baby cot. The staff are very friendly and we enjoyed the Club Lounge a lot. The location is great and you can walk to many streets for street food. Also, the facilities are good, love the gym as it is very big and has sauna and steam room. As for the pool, there is a wading pool for children as well. The breakfast is really nice also and they allow you to order various prata (if available) to make for you. Overall, a great place to stay although the price can be cheaper I hope!
Great front Desk, concierge and room”
My family and I had a great stay at JEN. Friendly and helpful front desk Managers got us promotional rates for breakfast and checked process of damaged luggage with Airline without hesitation. We were truly impressed and Shangrila group really lived up to its reputation for its service. It’s very heart warming for travelers. Concierge (Ramli I think) was also very approachable and though he’s not familiar with tourist recommended spots, he took the initiative to check online . He’s always smiling and gives warm greeting whenever we see him at the lobby. We can see his passion in his job. Well done!
Good service from staff. Room is clean. Location of the hotel is excellent. It is near to restaurant and shopping mall. I definitely come back.
Dear Songpop, Thank you for the review. We are happy to know you had a great experience stay at Hotel Jen Penang. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
great location, nice lounge. good for groups!
Dear Derlynn, Thank you for sharing your review with us. We are simply glad to know you enjoyed the stay and we look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Great location! nice lounge! great for group travelling together!
Dear Derlynn, Thank you for sharing your experience stay with us. We are happy to know you enjoyed the stay and we are definitely looking forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Love Jen Hotel”
this is my 3rd time staying in Jen Hotel, love to come back to this hotel, because the rooms are sizeable and clean and fresh(recently renovated). the satff are helpful and the loacation is good, close to shopping mall. will surely come back to Jen
Dear Chin, Thank you for constantly supporting our hotel. On behalf of the team, we'd like to sincerely thank you for your lovely comment as they are of great motivation to the team. We can't wait for you to be back for your next visit! Best regards, Ody Odayappan General Manager
the location of the hotel was great. there’s a shopping mall right next to it and walking distance to many hawkers around. the hotel staff were kind enough to send us a cake for our anniversary :) highly recommended and will definitely stay here again!
Dear Yiqian, Thank you for leaving a review. We are pleased to know you enjoyed the service provided by my team. It is words like yours that motivates the team to constantly strive for service excellence. We cannot wait to welcome you back again! Best regards, Ody Odayappan General Manager