Hotel Jen Penang
Hotel Jen Penang
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8.8
Excellent

"Good location , nice designed hotel"

CHAN

|

April 6, 2018

Deluxe King - Hallway/Corridor/Stairway Hotel Jen Penang
Deluxe King - Hallway/Corridor/Stairway
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Lobby Hotel Jen Penang
Lobby
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Lobby Hotel Jen Penang
Lobby
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Swimming pool [outdoor] Hotel Jen Penang
Swimming pool [outdoor]
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See map Hotel Jen Penang
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Excellent
Location
8.7
See all 6 photos Hotel Jen Penang
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What guests are saying:
Taxi standby.. walking distance to next mall ..
sutarno from Indonesia
Business traveler
Newly renovated hotel. Rooms were clean and had lots of amenities. Just beside 1st Avenue and Prangin mall. Staff were friendly and helpful. Overall, a great place to stay.
Nur from Singapore
Group
Convenient location with great service
Esther from Singapore
Group
Sleek hotel at a convenient location! Stayed 3 nights and the staff group are all very friendly. Hotel is well kept, modernized and clean. Gym is well equipped and pool is of reasonable enjoyment.
Ivy from Singapore
Family with young children
Good location.
Hsiu from Taiwan
Group
5min walk to 3 shopping mall, walkable distance to some of the famous food and also the biscuit souvenir shop. From airport to hotel cost about RM 20-25 by grab.
Yong from Malaysia
Couple
Location is excellent
affandi from Malaysia
Family with teens
All staff are friendly, helpful, pleasant. Big and clean rooms. Conveniently located. Will stay at Hotel Jen again.
Kwek from Singapore
Group
Will be back again. One of the highly recommended hotel in George Town
Lim from Singapore
Couple
Good Location. And thank you Hotel give us an surprise cake for our Anniversary. Helpful staff. Worth all of it.
Ng from Malaysia
Couple
Newly renovated

Hotel Jen Penang

Excellent location
- Inside city center
- What's nearby?
Excellent
From 5224 reviewsSee what guests said
8.2
/
10
Excellent service
8.3
Recommended by 94% of guests
Value for money8.0
Distance to city center1 km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport14.2 km
  • 70 meters to public transportation

  • Located in heart of Penang

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Booked 47 times since yesterday | 7 travelers are looking at this property right now
Club King Room
Club King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Club Family Room
Club Family Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Club Twin Room
Club Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe (Weekend Package)
Deluxe (Weekend Package)
...
  • Room size: 28 m²/301 ft²
  • City view
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Family King Room
Family King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 1 king bed
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Apartment
Apartment
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 super king bed
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Deluxe King
Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Suite
Suite
...
  • Room size: 104 m²/1119 ft²
  • City view
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Have a question for Hotel Jen Penang?

What people love about the property

  • 8.8
    Excellent

    "Staff were friendly and approachable."

    Rachel

    |

    April 24, 2018

  • 8.0
    Very good

    "It''s a nice hotel at a good location with lots of nice food."

    KOH

    |

    July 21, 2017

  • 10.0
    Exceptional

    "Nice clean spacious room & bathroom."

    Royston

    |

    June 19, 2017

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More about Hotel Jen Penang

More about Hotel Jen Penang

10.0
Exceptional

"Clean room and friendly staffs."

Srikanok

|

April 7, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.8
Excellent

"Very nice place to stay.."

tan

|

April 7, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5224)Booking.com Reviews (1538)
8.2
/
10
Cleanliness8.2
Facilities7.9
Location8.7
Room comfort and quality8.2
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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All guests (5224)
All room types
Showing 4090 verified guest comments
12345
9.6
Exceptional
Pauline from Singapore
Family with young children
Deluxe King
Stayed 5 nights in November 2018
Great front Desk, concierge and room”
My family and I had a great stay at JEN. Friendly and helpful front desk Managers got us promotional rates for breakfast and checked process of damaged luggage with Airline without hesitation. We were truly impressed and Shangrila group really lived up to its reputation for its service. It’s very heart warming for travelers. Concierge (Ramli I think) was also very approachable and though he’s not familiar with tourist recommended spots, he took the initiative to check online . He’s always smiling and gives warm greeting whenever we see him at the lobby. We can see his passion in his job. Well done!
Reviewed December 09, 2018
10.0
Exceptional
Phang from Malaysia
Business traveler
Deluxe Double Room
Stayed 2 nights in October 2018
Best in Georgetown”
One of the most warm and cozy hotel in the middle of buzzing Georgetown. If only they make the entry from parking to lobby with a ramp instead of staircase, it would be much much better. Take nothing away, Jen has some of the best beds and pillows to ensure you have a wonderful night sleep.
Reviewed November 16, 2018
9.2
Exceptional
Aidil from Singapore
Family with young children
Family King Room
Stayed 2 nights in December 2018
Hotel with Strategic Location”
Clean room with a nice vintage touch. Ideally located next to malls.
Reviewed December 10, 2018
10.0
Exceptional
Mei from Malaysia
Couple
Deluxe King
Stayed 2 nights in November 2018
Modern Hotel”
Our stay is great and satisfying. Too bad we can only stay for 2 nights. Next time would love to stay few more days to enjoy the facilities like 24hours gym room !
Reviewed December 07, 2018
9.6
Exceptional
Rizky from Indonesia
Business traveler
Deluxe King
Stayed 2 nights in December 2018
Helpful Staff”
I bring my boss and all the staff really help me a lot to provide our needs. great.
Reviewed December 12, 2018
6.8
Good
Yuen from Singapore
Family with young children
Family King Room
Stayed 1 night in November 2018
Just another normal stay”
Clean room and good location.
Reviewed December 10, 2018
8.8
Excellent
rakesh from Singapore
Family with young children
Deluxe Twin
Stayed 3 nights in June 2018
Great hotel”
There was a slight unpleasant smell in the toilet. However the service recovery was first class!...they immediately came to sort out the problem...further when we came back to room after a day out...there were some food goodies waiting for us with a letter apologizing with a follow up phone call. way to go!
Reviewed November 12, 2018
10.0
Exceptional
Po from Hong Kong
Couple
DOUBLE DELUXE - BED AND BREAKFAST
Stayed 3 nights in October 2018
Great stay in George Town”
Room was clean and spacious, staff were helpful and friendly. Do try their food in the lounge, they serve the best char kway teow seriously! The satay were good too! The price were a bit pricey compare to the food stalls around, but definitely worth the penny.
Reviewed October 22, 2018
Dear Po, Thank you for sharing your stay experience with us. We are simply glad to know you had a great stay at Hotel Jen Penang and met many expectations throughout the stay. It's great to know you have enjoyed the dining experience especially with the signature Char Kway Teow and Assorted Satay. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
8.8
Excellent
WENG from Malaysia
Business traveler
Deluxe Double Room
Stayed 1 night in October 2018
Good location”
Check-in was quite fast, rooms clean. The free carpark was good as the hotel was in the center of the city. Walking distance to some good shopping malls and local coffee shops. The gym was quite well equipped but the hotel should consider reducing the number of machines for users' safety as the machines were too close to each other. Was the hotel good? Yes. Was it good value for money? Probably not considering other options in Penang.
Reviewed October 22, 2018
Dear Weng, Thank you for the review. We hope you have enjoyed your time with us, and we hope to see you again in the near future. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
10.0
Exceptional
Siok from Singapore
Family with teens
Family King Room
Stayed 2 nights in September 2018
Good service good location and value for money ”
Location is in the heart of Georgetown, walking distance to Komtar, famous Penang road etc. Staffs were very friendly and helpful. Room is very clean and comfortable. Very value for money. Highly recommended.
Reviewed September 29, 2018
Dear Siok, Thank you for sharing your review with us. We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. Thank you for your kind recommendations of us and it's so heartwarming to know that stay was value-for-money. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
9.6
Exceptional
Alice from Singapore
Family with young children
Family King Room
Stayed 4 nights in November 2018
Wonderful and convenient hotel ”
My family had a wonderful stay from 22 Nov 2018 to 26 Nov 2018. Every staff is super friendly and helpful. Ms. Nasha was really nice to accomodate a late checkout for us as our flight was at a later timing. It took her no less than a few minutes to process it for us. I did not manage to get the names of the other staff, but would like to extend our warmest thanks to all the staff of Hotel Jen Penang. Our room was really spacious and clean. The hotel's breakfast was a good spread too! The hotel is situated in a very convenient location where all the interesting eats and streets are super accessible. Taking a Grab is of no problem at all to and fro the hotel. We will definitely be back to Hotel Jen Penang for our next visit! :) Alice & family
Reviewed November 27, 2018
10.0
Exceptional
Cheryl from Singapore
Couple
Deluxe Double Room
Stayed 1 night in November 2018
Extremely satisfied”
We are very pleased with our stay with Hotel Jen Penang because of the swift check in process and good customer service from front counter. Room has very nice design, looks new and clean too. They have carpark within their hotel so it’s very convenient and safe as we drove there.
Reviewed November 19, 2018
8.4
Excellent
GOH from Malaysia
Solo traveler
Family King Room
Stayed 2 nights in December 2018
Excellent”
Excellent location. Walking distance to many places. Comfortable and clean room. Only the registration a bit slow.
Reviewed December 04, 2018
10.0
Exceptional
sahara from Singapore
Family with young children
Club Family Room
Stayed 1 night in September 2018
everything is super prefect ”
nice greeting frm receptions staff. Our room was upgraded to Executive Suite. But im just giving my observation opinion. Staff frm doorman should offer helping hand too ALL guest not to selective guests only. We were ignored when we our car arrive right infront of the entrance where we try to unload our luggage. Im struggling with my 2gals and my husband have to come out frm the car to help me to unload our 2 luggage. They saw us and just WALKAWAY.
Reviewed September 12, 2018
Dear Sahara, Thank you for the nice review and giving us full score. We are pleased to know that you have enjoyed staying in our Executive suite rooms and happily encountered with the reception team. However, we are deeply sorry your stay was less than enjoyable due to our failure to ensure we provide the level of service from concierge team and comfort you have come to expect of us. As this is not the norm in our standards, we offer our deepest regrets and apologies and would rest assure you that your constructive feedback had been seriously addressed and corrective actions are taken to ensure you would not be disappointed again on your future visits. We look forward to having you back again in the near future with excellent services which you rightfully deserve. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
9.6
Exceptional
Sumathi from Singapore
Family with teens
Deluxe King
Stayed 2 nights in September 2018
Good hotel”
Hotel is very good. Room are big and beautiful decoration with a lot of lights make it bright. Very confirtable bed and big for the king size. Overall worth for the value of money that paid. I will sure come to Jen hotel again.
Reviewed September 05, 2018
Dear Sumathi, Thank you for the review. It brings me great joy to learn that you were impressed with our newly renovated Hotel, comfortable beds, and modern vibe. It is lovely to hear that you enjoyed a brilliant time at Hotel Jen Penang and the stay was value-for-money. We can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
9.6
Exceptional
BADRUNISSA from Malaysia
Couple
Deluxe King
Stayed 4 nights in August 2018
Ideal location, good food, excellent fascilities , clean and spacious rooms”
Housekeeping takes the trouble of asking whether we have received our amenities. No matter how many bottles of mineral water we ask they bring it with pleasure except for one lady who was interrogating me on the phone when I asked her for 6 bottles of mineral water. Sad to say she did not deliver the bottles.
Reviewed September 04, 2018
Dear Badrunissa, Thank you for sharing your stay experience with us. It's our pleasure to ensure our guest had a great experience with our services rendered by the team members. We are sorry to hear that one of our team did not attend to your request and rest assured that this is not our norms standard in delivering the services to our guest. We will be sharing this matter with the relevant department for improvement and better enhance guest experience. Nevertheless, we are glad to know our hotel location, facilities and spacious rooms up to your liking. We hope we can you again in the near future with better stay experience. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
8.8
Excellent
Yulia
Couple
Family King Room
Stayed 2 nights in August 2018
Good Location”
The Staffs were good and friendly, the hotel location is good nearest to some malls and also all foodstalls during the night are walking distances. Need to be improved are the bathroom (especially the shower room; the ceramics floor & wall need more clean). It nice stayed at Jen Hotel, look forward to staying again at Jen Hotel on next visit to Penang. Hopefully the services will be improved.
Reviewed September 01, 2018
Dear Yulia, Thank you for sharing your stay experience with us. It's great to know that our guest had happily encountered with the team members during the stay and enjoyed the hotel location. Being located in the middle of the Georgetown, our guest can explore the city within walking distance to local hawker foods and shopping malls. In regards to the bathroom area, we have well noted on your kind feedback and rest assured that our team will take an action to improve. We look forward to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
10.0
Exceptional
Lay from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in August 2018
Exceptional”
Very comfortable room. Good location near malls and local food. Cheap bus rides nearby to tourist attractions. Very professional staff. Also made available place to relax, swim, change, etc if need to wait from time of check out to leaving hotel. Clean.
Reviewed August 27, 2018
Dear Lay, Thank you for the nice review and giving us full score! We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
10.0
Exceptional
Jason from Singapore
Group
Deluxe Twin
Stayed 3 nights in August 2018
Great hotel!”
check in and check out was a breeze! no long waiting time and staffs were very friendly! Staffs were attentive and gave a complimentary cake surprise on my bday. the hotel near to everywhere that we wanted to go! It is also so comfortable that we need to drag ourselves out most of the time. hahaha.. definitely a great hotel to choose when staying in gerogetown!
Reviewed August 26, 2018
Dear Jason, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you have enjoyed the stay at Hotel Jen Penang. Your happy description of us and the nice comments of our hotel are so much appreciated. We can't wait to welcome you back again for yet another awesome stay! Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
9.2
Exceptional
Eddie from Singapore
Family with teens
Club Twin Room
Stayed 2 nights in August 2018
Excellent Hotel”
Shopping - accessible to major shopping malls just side by side. Rooms are great - comfy bed and clean bathroom, remember to choose your view facing the bridge. Location to StreetArt and food - recommend to take a cab there, the journey there is tedious due to roads and weather. We started ours only after 5pm when the temperature drops.
Reviewed August 22, 2018
Dear Eddie, Thank you for sharing your review with us. We are simply delighted to know you have enjoyed the hotel stay and met many expectations throughout the stay. Being located in the middle of Georgetown, our hotel has received many positive feedback in terms of convenient which nearby to many tourist spots. We are looking forward to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
Responded September 06, 2018
Hotel Jen Penang
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