Hotel Jen Penang
Hotel Jen Penang
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Deluxe King - Guestroom Hotel Jen Penang
Deluxe King - Guestroom
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Lobby Hotel Jen Penang
Lobby
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Lobby Hotel Jen Penang
Lobby
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Swimming pool [outdoor] Hotel Jen Penang
Swimming pool [outdoor]
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Excellent
Location
8.7
See all 48 photos Hotel Jen Penang
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Removed from saved list
2017

Hotel Jen Penang

Recently renovated
Excellent location
Stay in the heart of Penang - See what's nearby
Have a question for Hotel Jen Penang?
Excellent
From 4847 reviewsSee what guests said
8.1
Recommended by 94% of guests
Value for money8.0
Distance to city center1 km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport14.2 km
Has restaurantYes
  • 70 meters to public transportation

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.2
Excellent
Room comfort & quality
Don't miss out!12 travelers are looking at this property right now | 5 travelers have booked today.
Specialty Suite
Specialty Suite
...
  • City view
  • 84 m²/904 ft²
  • 1 king bed
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Suite
Suite
...
  • City view
  • 104 m²/1119 ft²
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Executive Suite King
Executive Suite King
...
  • City view
  • 56 m²/603 ft²
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Club Twin Room
Club Twin Room
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Executive Suite Twin
Executive Suite Twin
...
  • City view
  • 56 m²/603 ft²
  • 2 single beds
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Club King Room
Club King Room
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Apartment
Apartment
...
  • City view
  • 56 m²/603 ft²
  • 1 king bed
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Club Family Room
Club Family Room
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed and 1 sofa bed
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Deluxe (Weekend Package)
Deluxe (Weekend Package)
...
  • City view
  • 28 m²/301 ft²
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Family King Room
Family King Room
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed and 1 sofa bed
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More about Hotel Jen Penang

More about Hotel Jen Penang

An overview

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Nearest essentials

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What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (4847)Booking.com Reviews (1363)
8.1
Excellent
Read reviews from:
Cleanliness8.2
Facilities7.9
Location8.7
Room comfort and quality8.2
Service8.2
Value for money8.0
Provided by verified guests of Agoda
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8.0
Excellent
Ang from Singapore
Couple
Deluxe King
Stayed 2 nights in July 2018
staff was very friendly and helpful.”
Staff was very friendly and helpful. Received a free birthday cake from hotel Jen when my stay was on my birthday. Was kinda disppointed when my room doesn’t come with bathtub even though I requested for a room with bath tub. Overall a very good experience.
Reviewed July 22, 2018
8.0
Excellent
LENG from Singapore
Couple
Deluxe King
Stayed 4 nights in July 2018
Conveniently located Hotel”
It was our first time staying at this hotel. The location is great, very convenient to most of the famous eating places and places of interest. They were actually within walking distance but as it was too hot to walk, we took Grab to most places. Overall the service was good, especially their Duty Manager, Ms Nasha who assisted us with some issues that we had with our access card. The earlier staff was not very helpful as we went up and down twice to get it fixed. But the 3rd time, we requested to meet with the Duty Manager, Ms Nasha and she was extremely helpful in assisting us resolve the issue.
Reviewed July 19, 2018
9.6
Exceptional
Lynne from Singapore
Group
Club Twin Room
Stayed 2 nights in July 2018
Overall happy ”
Location is good. Enjoyed the club level. Very nice welcome gesture to put cup fruits inside the fridge for guests. Only thing is they don't replace bedroom every day.
Reviewed July 17, 2018
DearLynne, Thank you for sharing your write-up with us. We are glad that you appreciated our comfortable club rooms and we are indeed conveniently located with easy access to many tourist spots. We appreciate your kind feedback on the bed linen which is not our usual standard and we have taken your feedback seriously for improvement. Nevertheless, we are glad you have enjoyed the overall of the stay and we look forward to having you back in the near future. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
10.0
Exceptional
Sally from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in July 2018
Great location”
This is a very good location hotel with walking distance to many good street food and museum. Hotel staff are friendly and helpful. Will come back again
Reviewed July 17, 2018
Dear Sally, Thank you for your review and giving us full score. We are indeed conveniently located with easy access to famous hawker foods and museum. Thank you for the nice comments on our friendly staff service and we look forward to having another opportunity of welcoming you back soon. Best regards, Ody Odayappan General Manager
Responded July 19, 2018
Hotel Jen Penang
9.2
Exceptional
Srinivasan from India
Couple
Deluxe King
Stayed 2 nights in July 2017
Much better that the newer hotel across the road”
Nice rooms after the upgrade & still much better than the newer hotel right opposite - St.Giles. Nicely located in middle of town with malls accessible by foot. Will stay again.
Reviewed July 17, 2018
Dear Srinivasan, Thank you for sharing your experience with us. We're pleased with your wonderful comment and certainly looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager
Responded July 19, 2018
Hotel Jen Penang
8.4
Excellent
Soon from Singapore
Family with young children
Club Family Room
Stayed 3 nights in July 2018
Getaways trip”
Good location. Love the club lounge. Breakfast was jus ok. Very clean. Staff with smiles. Great aircon for hot day.
Reviewed July 16, 2018
Dear Soon, Thank you for sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Responded July 19, 2018
Hotel Jen Penang
9.2
Exceptional
JIHYUN from South Korea
Family with young children
Deluxe Double Room
Stayed 1 night in July 2018
Terrible Service @ Dinner Buffet”
We entered the restaurant at 8pm. almost food already gone but no refill until 8:30. More than half table empty but a waitress forced us to sit only a certain table in front of the exit. We asked inside table, but failed because she rejected strongly. I asked food refill to her, she stopped cleaning the table and start to grill shrimp and lamb without any treatment. We asked grillef crap as well, they gave us boiled crap after complaint. Pls do not go and eat after 7:30pm.I think they do not want serve guests with fresh food any more.
Reviewed July 16, 2018
9.2
Exceptional
May
Family with young children
Club Twin Room
Stayed 5 nights in June 2018
Perfect place for RnR”
We thoroughly enjoyed our stay in this hotel. We booked the club room and received the club services. The tea time and having the option of having breakfast in the club room were definitely a great plus point. On top of that, our rooms were very close to the club, making the club like an extension of our rooms. The only 'boring' bit about this hotel was the pool. It was unimaginative and plain. But it made it up by offering free shuttle to its sister hotel in Batu Feringghi (Golden Sands Resort) which had a lovely play pools and stretch of beach to play in. We spent a day there and the kids came back tanned and spent. The service was excellent. I didn't receive the egg order on our first morning which they were very apologetic for, but they made it up by being very attentive since. The staff was friendly, professional and made our children felt welcomed. Would definitely recommend this hotel to our friends and families.
Reviewed July 15, 2018
Dear May, Thanks for sharing your experience with us. We are overjoyed to hear that you and your family had enjoyed our comfortable club rooms and your detailed review on our hotel services. We are glad that had enjoyed our shuttle service to Batu Ferringhi and free usage of the swimming pool facilities at our sister property, Golden Sands Resort. Thank you for your kind recommendation of us and we look forward to having you back again for yet another great stay! Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
9.6
Exceptional
Saifun from Singapore
Family with young children
Executive Suite King
Stayed 4 nights in June 2018
Strategically located, friendly staffs and spacious room”
My family and I stayed here for 5 days, without having to face any major inconvenience. We requested for a cot during booking, and it was duly delivered when we entered the room (we totally forgot about it during check-in). Impressive. There was even a surprise birthday cake as were there to celebrate the wife's birthday. The room was spacious and comfortable. All we needed are available. Wide range of channels, Wifi, etc. Breakfast served were just right. Perhaps, the only thing we were not impressed with was the swimming pool. It was rather small and there were poops inside from the birds flying over us. Besides that, no major complaints. The staffs at the counter were friendly, the concierge staffs were always willing to help and most importantly, the room was spacious and comfortable. Strategically located, friendly staffs and spacious room - we will definitely be back here again!
Reviewed July 14, 2018
Dear Saifun, Thank you for the review and giving us a high score for your stay satisfaction. ] We are delighted that you enjoyed yourself and that we met many expectations in all aspects of your experience with us. We appreciate the nice words, especially little surprise from our staff. On our intention that our guests will leave the hotel fully satisfied, your specific nice compliment of our comfortable rooms, hotel location, and hospitality. We're looking forward to welcoming you back soon for yet another wonderful stay. We're looking forward to seeing you again and to welcome you back soon. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
9.2
Exceptional
tra from Vietnam
Couple
Deluxe King
Stayed 3 nights in July 2018
A pleasure vacation!”
Nice and Mordern hotel!!! Very clean. Near chinatown, easy to find street foods and Chinese restaurants. Grab is pretty cheapie! Needs to renovate hotel’s swimming pool!
Reviewed July 12, 2018
Dear Tra, Thank you for the write-up. We are simply delighted to know you enjoyed the stay at Hotel Jen Penang. We appreciate your feedback on our swimming pool and we wish to inform that our guest can enjoy complimentary usage of our sister property swimming pool facilities at Golden Sands Resort, Batu Ferringhi during their stay. We hope you can use this on your next stay with us. We hope to see you back soon! Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
8.0
Excellent
Choon from Singapore
Solo traveler
Deluxe Double Room
Stayed 3 nights in July 2018
Good location”
Convenient location. Clean rooms
Reviewed July 11, 2018
Dear Choon, Thank you for the write-up. We are simply delighted to know you enjoyed the stay at Hotel Jen Penang. We look forward to having you back again for yet another great stay! Best regards, Ody Odayappan General Manager
Responded July 13, 2018
Hotel Jen Penang
10.0
Exceptional
Teik from Singapore
Couple
Deluxe Double Room
Stayed 2 nights in July 2018
Enjoyable Stay”
My wife and I stayed for two nights. This was our first stay and definitely won't be our last.
Reviewed July 11, 2018
Dear Teik, Thank you for the review and for giving us full marks for your experience. We are simply delighted that your stay with us had been enjoyable, and especially to know that it was relaxing and comfortable. Your happy description of us and the nice comments of our hotel are so much appreciated. We're looking forward to seeing you again and to welcome you back soon. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
6.8
Good
Win from Singapore
Group
Deluxe Double Room
Stayed 2 nights in July 2018
Quality of Service?”
Pros: Location was not bad and room was quite clean Cons: Customer service was just for show. Submitted a request with our booking IDs to have our rooms together due to individual bookings almost 2 mths in advance, reservations team replied positively that they have grouped our rooms together but when we arrived, reception staff shared tt no such request was arranged and all our rooms are on different levels. Faulty card keys for all of our rooms which repeated even after exchanging for replacement cards. Booking condition states bathtub with shower but 1 of the room was without bathtub and there was nothing they will do abt it. Arrived after 2pm which was the assigned check in timing only to find out tt 2 out of 5 rooms not ready.
Reviewed July 10, 2018
Dear Win, Thank you for sharing your review with us. We have noted your review and your specific comment on the faulty of the room keycard throughout the stay. The inconvenience caused to you and the ensuing disappointment you experienced is much regretted. We apologise for this slip in our standard, and sincerely hope we can show you the improvement made in our service when you next visit. Also, we apologise for not be able to accommodate your request as we are running high occupancy during t that time. The request has been made is based on subject availability. We hope we have another opportunity to welcoming you back again in future. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
6.4
Good
Soon from Singapore
Group
Deluxe Double Room
Stayed 2 nights in July 2018
Disappointing stay in hotel Jen (Hotel room doesnt match the description advertise)”
This meant to be a short getaway with my colleague was really looking forward to this but the service provided was DISAPPOINTING. Never ever will i stay in this hotel anymore. Too much issues encounter so cut short and provide short description of the problem encountered The issue encounter were as following: 1. Email Hotel Jen 2 months prior to our arrival to group 5 of our rooms on the same floor, replied from their back end customer service will do . Unfortunately on the day of check in 7 of us are allocated to different level. When we enquire with the counter staff they mention they didnt receive any instruction, when we show them the email they cant do anything 2. Book a deluxe room but unfortunately the room comes without a bathtub different from what is advertised on agoda. Agoda description clearly indicate the room provide shower and bathtub. When i enquire the front desk they replied yes some room come with it some doesnt. I pay for something that i dont get it.
Reviewed July 09, 2018
Dear Soon, Thank you for sharing your review with us. We have noted your review and your specific comment on the faulty of the room keycard throughout the stay. The inconvenience caused to you and the ensuing disappointment you experienced is much regretted. We apologise for this slip in our standard, and sincerely hope we can show you the improvement made in our service when you next visit. Also, we apologise for not be able to accommodate your request as we are running high occupancy during t that time. The request has been made is based on subject availability. We hope we have another opportunity to welcoming you back again in future. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
6.8
Good
LAIHONG from Malaysia
Business traveler
Deluxe King
Stayed 1 night in May 2018
Good”
Good location.
Reviewed July 09, 2018
Dear Laihong, Thank you for sharing your nice review with us. We are happy to know you enjoyed the stay at Hotel Jen Penang and enjoyed the hotel location. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places such as shopping malls, local eateries and UNESCO Heritage buildings. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
10.0
Exceptional
Maizurah from Malaysia
Business traveler
Deluxe King
Stayed 1 night in July 2018
Good hotel with amazing staff”
I arrived earlier with no room ready but staff (humaira&Katherine) try their level best to get a room for me. Then they make it. Thank you so much for your kind help! Really appreciate it. Nice hotel room with great deco!
Reviewed July 09, 2018
8.4
Excellent
BETTY from Singapore
Family with teens
Family King Room
Stayed 2 nights in July 2018
Good location ”
Good location in town and near the good Penang food
Reviewed July 08, 2018
Dear Betty, Thank you for sharing your nice review with us. We are happy to know you enjoyed the stay at Hotel Jen Penang. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places such as shopping malls, local eateries, and UNESCO Heritage buildings. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
10.0
Exceptional
Chan from Singapore
Group
Family King Room
Stayed 3 nights in July 2018
Experience in Hotel Jen”
Their service is very good and the location is perfect as it is located in the centre for most of the best local foods around.
Reviewed July 08, 2018
Dear Chan, Thank you for the review. We are simply delighted to know that overall you've enjoyed your stay especially in our newly renovated room and hotel location. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places such as shopping malls, eateries, and UNESCO Heritage buildings. We love it that you appreciate our team members services that were up to your satisfaction. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
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Hotel Jen Penang
6.4
Good
Hau from Singapore
Solo traveler
Deluxe King
Stayed 1 night in July 2018
Adequate”
Faciliities. Clean room. Friendly staff. Easy transportation. Shopping nearby
Reviewed July 04, 2018
Dear Hau, Thank you for the review. We are simply glad to know we had met many expectations, particularly on the facilities, rooms, hospitality and hotel location. We certainly would love having you back again for next staycation with us. Best regards, Ody Odayappan General Manager
Responded July 05, 2018
Hotel Jen Penang
8.4
Excellent
Sook from Australia
Couple
Deluxe Twin
Stayed 4 nights in June 2018
Pleasant, friendly staff. Central location ”
We have been many times and the staff remember us and are friendly and welcoming. The rooms are clean and modern.
Reviewed July 03, 2018
Dear Sook, Thank you for constantly supporting our hotel. On behalf of the team, we'd like to sincerely thank you for your lovely comments, as they are of great motivation to the team. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager
Responded July 03, 2018
Hotel Jen Penang
12345
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