JEN Johor Puteri Harbour by Shangri-La

Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor Darul Takzim, Malaysia, Gelang Patah/Legoland, Johor Bahru, Malaysia, 79000 - See map
Free Wi-Fi
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JEN Johor Puteri Harbour by Shangri-La

"We could see fantastic fireworks from our room as well!"

Rini - December 4, 2019

 JEN Johor Puteri Harbour by Shangri-La
Lobby JEN Johor Puteri Harbour by Shangri-La
Lobby JEN Johor Puteri Harbour by Shangri-La
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Popular landmarks
Puteri Harbour Satellite Clubhouse 500 m
Puteri Harbour 590 m
Tanjung Perepat 2.98 km
Parkway Pantai Wellness 3.17 km
Mall of Medini 3.43 km
Legoland Sea Life 3.54 km
Legoland Malaysia 3.75 km
Lego City 3.75 km
Tanjung Bunga 3.75 km
Lego Kingdom 3.8 km
Nearby landmarks
Legoland Malaysia 3.75 km
Danga Bay 9.38 km
Sultan Abu Bakar State Mosque 10.75 km
Paradigm Mall Johor Bahru 11.05 km
Johor Zoo 11.69 km
Johor Bahru City Square 12.25 km
Jalan Wong Ah Fook 12.29 km
Angry Birds Activity Park 12.29 km
Arulmigu Sri Rajakaliamman Glass Temple 12.77 km
KSL City Mall 13.36 km
7.9

Very good

Location rating score

Very good location
ParkingFREE

This property is in high demand!

3 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Johor Bahru every 1 minutes on Agoda.com
Value for money8.1
Location rating7.9
Nearest airportSenai International Airport (JHB) - Malaysia
Distance to airport24.5 km

Rooms available at JEN Johor Puteri Harbour by Shangri-La

Excellent
Room comfort & quality
8.7
Club King Room with Harbor View
Club King Room with Harbor View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 king bed
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Club King Room
Club King Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed
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Club Twin Room with Harbor View
Club Twin Room with Harbor View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 64 m²/689 ft²
  • Shower and bathtub
  • 1 king bed
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Club Twin Room
Club Twin Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
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Club Room with Harbor View
Club Room with Harbor View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 single bed
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Staycation Offer - Deluxe King Room
Staycation Offer - Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed
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Free Nights Deal - Deluxe Room
Free Nights Deal - Deluxe Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
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Deluxe King Room
Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Bathtub
  • 1 king bed
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Premier Room
Premier Room
...
  • Room size: 53 m²/570 ft²
  • Shower and bathtub
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at JEN Johor Puteri Harbour by Shangri-La?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JEN Johor Puteri Harbour by Shangri-La?

JEN Johor Puteri Harbour by Shangri-La is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 165 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JEN Johor Puteri Harbour by Shangri-La also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JEN Johor Puteri Harbour by Shangri-La has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Johor Bahru with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at JEN Johor Puteri Harbour by Shangri-La?

JEN Johor Puteri Harbour by Shangri-La does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about JEN Johor Puteri Harbour by Shangri-La

  • 7.2
    Very good

    "Nice hotel, thanks for the bithday complimentary."

    Norhafizal

    |

    January 28, 2019

  • 8.0
    Very good
    Staff 

    "Beautiful room, friendly staffs, and gd location"

    Bibiana

    |

    March 5, 2020

  • 8.0
    Very good

    "Our stay at Hotel Jen Puteri Harbour was great."

    JOANNE

    |

    February 16, 2020

Property ranking|Compared to 2,439 Johor Bahru properties
See all rankings
Room comfort score
8.7/10
Review score - United States
8.6/10
Service score
8.6/10
Cleanliness score
8.6/10
Better than
99
%
of Johor Bahru properties
Better than
99
%
of Johor Bahru properties
Better than
96
%
of Johor Bahru properties
Better than
96
%
of Johor Bahru properties
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Overall rating:
8.3
Excellent
5,213 reviews
Cleanliness
8.6
Facilities
8.2
Location
7.9
Read all reviews >
What travelers say they love:
Excellent service and nice place to chill@ skypark.
jennylyn from Philippines
Group
More about JEN Johor Puteri Harbour by Shangri-La

More about JEN Johor Puteri Harbour by Shangri-La

Built in 2013, JEN Johor Puteri Harbour by Shangri-La is a distinct addition to Johor Bahru and a smart choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. For those of you who want to venture out, Legoland Malaysia, Horizon Hills Golf Resort, and Poresia Golf Club & Resort are just some of the attractions available to visitors. At JEN Johor Puteri Harbour by Shangri-La, the excellent service and superior facilities make for an unforgettable stay. The hotel provides Wi-Fi in public areas, a restaurant, meeting facilities, an executive floor, and a poolside bar to ensure guests the greatest comfort. Guests can choose from 283 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers an excellent variety of recreational facilities including massage treatments, a steam room, a fitness center, and an outdoor pool. Enjoy unparalleled services and a truly prestigious address at the JEN Johor Puteri Harbour by Shangri-La.

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Most talked about facilities

Breakfast
334 mentions
Housekeeping
257 mentions
Swimming Pool
228 mentions
Food & Dining
143 mentions

What they offer

8.0
Very good

"Good hotel if u want to chill or visit theme parks."

Avery

|

December 18, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Harbour Cafe
Cuisine:International
Menu:Buffet, A-la-carte
Skybar Bar & Restaurant
Cuisine:Asian, Grill/BBQ, Steakhouse
Menu:Buffet
Shake & Burger at Lobby Lounge
Cuisine:American
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
Dine Restaurant and The Single Cask
590 m American, Asian, European
Vee Cafe & Bakery
6.8 km American, Chinese, International
Bestmart Food Court Nusa Bestari
8.8 km American, Halal
Asian cuisine
Asian cuisine
Harbour Cafe
680 m Asian, Chinese, Halal
Yeo's Seafood Restaurant
2.5 km Asian, Chinese, Malaysian
Redtro @ Medini 6
3.9 km Asian
Chinese cuisine
Chinese cuisine
Ding Seng Fresh Frog Porridge
7.1 km Chinese
Eco Vegetarian Fast Food
7.7 km Chinese, Vegan
Ming Court Chinese Restaurant
9.1 km Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of JEN Johor Puteri Harbour by Shangri-La from real guests

Provided by verified guests of Agoda
Agoda Reviews (5213)Booking.com Reviews (968)
8.3
/
10
Cleanliness8.6
Facilities8.2
Location7.9
Room comfort and quality8.7
Service8.6
Value for money8.1
High score for Johor Bahru
Rating
9+ Exceptional (1057)
8-9 Excellent (830)
7-8 Very Good (1043)
6-7 Good (266)
<6 Below Expectation (267)
Time of the year
Mar - May (626)
Jun - Aug (878)
Sep - Nov (945)
Dec - Feb (1014)
Don't miss out!Users are booking a place in Johor Bahru every 1 minutes on Agoda.com
All guests (5213)
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Show reviews that mention 

Showing 3463 verified guest comments
12345
9.3
Exceptional
Handy from Indonesia
Couple
Stayed 2 nights in July 2014

Great New Hotel”

Service, Location, Spacious

Managed by the Shangri-La Group, Traders Hotel really provide a great quality service for business people as well as for tourists. It is a very new hotel located at the Puteri Harbour, the hotel is very clean and the room is quite spacious. For families travelling with children, it is a very nice hotel to stay since it is located near the Legoland Themepark which is only 5minutes away, and the hotel provide a shuttle service every 30 minutes going back and forth the Legoland Themepark. There are also several other attractions available for the children around the hotel. If Johor Bahru is not enough for you, you can ride a bus across to Singapore to enjoy the best shopping experience.

Reviewed July 30, 2014
9.6
Exceptional
Joyce from Philippines
Family with young children
Deluxe Twin Room
Stayed 1 night in July 2017

happy mom and son”

Me and my 9 y.o. son had a great and memorable experience in Hotel Jen. I would like to take this opportunity to express how I am satisfied with the hotel's services, accommodatiin and amenities. staff was helpful when we arrived (5-star treatment). and we just loved the room and everything in it. modern room interiors and beddings were so comfortable. i paid a little extra for the room with harbour view. me and my son had a memorable stay even its just an overnight for the purpose to visit legoland. and what's more?! hotel food is great. i could say the croissants included inthe american breakfast (room service) was the best I've tried. really a value for many if you want a place to relax and recharge in Johor while enjoying legoland. we also got the chance to enjoy the pool at the view deck w/ skybar resto bar (poolside) overlooking the harbour. our johor sidetrip was the best part of me and my son's short vacation. Thank you also to the efficient hotel staff. its one of the top things we look for when having a vacation in a top hotel.

Reviewed July 30, 2017

Dear Joyce, thank you for your review and we are glad to hear you enjoyed your stay at Hotel Jen Puteri Harbour! Let me know when you plan your next Hotel Jen by Shangri-La experience so that we can continue to look after you. -Jen

Responded August 02, 2017
JEN Johor Puteri Harbour by Shangri-La
10.0
Exceptional
Chia from Singapore
Family with young children
Stayed 1 night in January 2014

Will be back!”

Location, View, Excellent service

We booked a night so we could get to Legoland early. Wished we had stayed another! Service was so good, quick thoughtful check-in by friendly staff. Appreciate the small gestures of chuppa chups for the kids and getting us to a room although we arrived early as they saw we had young ones. We got a good deal so didn't have much of a view but the room was in keeping with the Shangri La hospitality. Comfy beds that I didn't want to get out of. And the black out blinds helped us to sleep in. The roof top swimming pool is a good chill out place, with the view of the small harbour. Dining options are plenty as it is on the same site as the Puteri Family Entertainment centre where Hello Kitty and Thomas the train is housed. We had harbour-side dining at a Belgian restaurant and the food added to the atmosphere. We'll try the mussels next time. So even if it's not for its proximity to Legoland, we'll be back!Next time we'll get a harbour view room.

Reviewed January 27, 2014
9.0
Exceptional
Richard from United Kingdom
Family with young children
Stayed 1 night in July 2014

Great Hotel in the new heart of JB”

Location, Staff, Venue

Another great stay with Traders/Shangri la group. Putri Harbour is still under massive construction but already the best place to hang out on a weekend in Johor, Think Straits Quay in Penang. The hotel is one of the newest in the traders fleet, and although the rooms are small & a little pricy due to proximity to Singapore very good. The jewel of this hotel, however is the Pool/Sky Bar overlooking the straits. Great venue, food & awesome staff. We live locally and pop up for the weekend just to use the babysitters and have an excuse to lounge away in the infinity pool until late. Gets very busy on the weekends so rates are maintained at their high level. Definitely the best in JB from what I have seen to date. A handy 45-60min drive over the TUAS link into down town singapore if the traffic is good on the bridge. But, be warned can be 30min or 3hrs depending on the Singapore Immigration delays! Loads to do with the kids with Legoland 10min up the road & Thomas the tank engine land and play centers on site.

Reviewed September 08, 2014
9.6
Exceptional
Beverly from Malaysia
Business traveler
Stayed 2 nights in December 2017

You get what you paid for. Meeting expectation as always”

Love Jen Puteri. It’s not my first time with Jen Puteri. Everytime when I have conference / training, Jen Puteri is my first choice. Though next door hotel offering bigger room and lower price, but I never thought of switching, probably because of the great hospitality I’m receiving by far. Love the room and especially the super comfy bed and pillow! I would say Jen Puteri has the best bed in town! Not to mention the cafe, with wide range of food choice offered, I always had my sumptuous meal with Jen’s cafe. Book right away if u are looking for a relaxing 5 star treatment and service, and way from the busy town (it’s located 30 minutes away from main town), Jen Puteri is definitely the place.

Reviewed December 19, 2017

Dear Beverly, thank you for offering such detailed feedback on your previous guest stay! We work hard each day to ensure our guest rooms and breakfast are top notch, and will definitely continue to review our processes and improve each day. Please let us know your next visit so we can continue to take care of you. :) -Jen

Responded December 19, 2017
JEN Johor Puteri Harbour by Shangri-La
9.0
Exceptional
Meng from Singapore
Couple
Stayed 1 night in October 2015

Great hotel to visit Legoland from”

Brand new, safe, near to Legoland

This was formerly branded as Traders Hotel and still is under the Shangrila group. The hotel rooms are very comfortable. Do check out the infinity pool with a view on the roof. There is a free shuttle service to Legoland (5 mins ride) which you have to reserve at the concierge. I do recommend going to the mall that is just outside of Legoland for a wide selection of food choices. Do note that Legoland doesn't allow re-entry so you will have to plan around that. You can also take the blue color taxis around (try not to take the red ones as the blue ones are more professional and experienced drivers and sticks to the meter). You can take a blue cab to Gelang Patah "Star Chef" for seafood which is 15 mins away for about 35 Ringgit. There is also the famous Wee Hoi bao to try. It is also a 15 mins cab ride from the hotel to Aeon Bukit Indah Shopping Centre which is a huge mall. There are blue cabs at the exit of the Jusco supermarket. There is a small convenience store near the front of the hotel.

Reviewed November 17, 2015
9.2
Exceptional
NURNADIA from Malaysia
Family with young children
Deluxe Room - 1 King
Stayed 1 night in January 2021

Lovely”

It was my anniversary staycation. Surprisingly the staff spare some time to do a simple yet beautiful deco on our bed. It's sooo lovely.. Thank you Jen Johor Puteri Harbour hotel. We do appreciate it soooo much... Thank you.

Reviewed January 11, 2021

Dear Guest, Thank you for the wonderful review and ratings on your recent stay at JEN Johor Puteri Harbour. We hope to welcome you back to our hotel very soon. Sincerely, Jen

Responded January 12, 2021
JEN Johor Puteri Harbour by Shangri-La
9.7
Exceptional
Adelaida from Spain
Couple
Stayed 2 nights in October 2013

Superb!!”

View, swimming-pools, staff

My husband and I spent a weekend in Traders Puteri Harbour. It was a marvellous experience. We booked a room with view to the harbour...what a nice scenery to wake up to!! From the begining, we were impressed with the staff. They are all very attentive and put effort in remembering your name so they can address you by name during your stay. Also, they were very nice with my husband, as he has multiple food allergies and it is always a challenge to eat from regular menus. The F&B manager and chef Ervin were great and cooked specially off the menu for my hubby. 5 star touches!! The facilities are incredibly beautiful. We couldn't like the swimming-pools or the view better. Trully recommended. The Sky Bar is a very good place to chill out at night. The staff again, over the top. A recommendation, pay a visit to the Indian restaurant 'Olive' (it's also a bar), and the Marina (to view the future development of Puteri Harbour, 2nd floor). Soon there will be a direct ferry from Singapore. My husband and I can't wait to go back again, this time by ferry and not by Causeway bus.

Reviewed October 31, 2013
10.0
Exceptional
CHARISSE from Philippines
Family with young children
Stayed 1 night in February 2016

Best value for money”

We booked an overnight stay at Hotel Jen Puteri Harbour for a weekend getaway. It was very convenient that they provide private shuttle to and from Legoland. We had non-smoking room and it was clean and well-lit. The amenities, especially the pool was also very good. There were good restaurants nearby and Starbucks too so it wasn't so difficult to find a place to eat. The breakfast buffet also had a good selection and was being replenished quite promptly. Overall, it was definitely an enjoyable stay and definitely good value for money. We booked on a non-peak period so it made the check-in and check-out hassle free.

Reviewed March 03, 2016
9.6
Exceptional
Burhikam from Singapore
Family with young children
Stayed 1 night in April 2016

Great hotel for famililies”

This is my first time staying at Hotel Jen Puteri Harbour. The place is marvelous with appealing decor when you first entered it. The hotel lobby is spacious and adorn with comfy couches to wait on. The staff are friendly and attentive; thus offering a baby cot for my one year old daughter. The room was spacious and yet exhumes a homely and cozy environment for us. All the in-room facilities was in tip-top condition and it was overall a pleasant experience for us. In-room dining was efficient and timely. There was a sumptuous spread of buffet breakfast and the environment was excellent. One could just sit there the whole day. And not forgetting the The Tarik is power; must try!! The follow up by staff when I provided the post-stay feedback/improvements online was humble, prompt and showed gratitude.

Reviewed May 17, 2016
8.7
Excellent
Oh from Singapore
Family with young children
Stayed 2 nights in March 2015

Good Hotel near Legoland”

Location. Away from City. Harbour View.

It's close to Legoland and cheaper than staying at the Legoland hotel. There is free transport to and fro from Legoland. Buffet spread was great and location to the Puteri Theme Park. The staff were friendly. Hotel rooms were generally clean. In room slippers, razor blade were missing but could be requested from the hotel staff. Love the adjoining room for family with young children. Puteri Theme Park- Hello Kitty Land and Little Big Club is just beside. Shops close really early like 730. Not much shopping to be done around the hotel. Nearest shopping mall would be Bukit Indah Mall that could be reached via taxi for about RM$30. Three days two nights max for Puteri Theme Park and Legoland. On weekends, there would be a man renting equipment for children to blow bubbles. Quite impressive. RM$3 for rental. Small bazaar around the hotel during the afternoon but closes around 6pm. Swimming pool in the hotel doesn't smell of chlorine and the water tastes salty. Heard that they put some salt in the water for healthy reasons. Buffet breakfast spread was good. Go earlier to prevent bumping into a huge breakfast crowd. A good gesture from the hotel is that they provide free coffee and croissant for hotel guests who skipped and do not want to pay extra for the buffet breakfast. Shopping wise, I wouldn't recommend this hotel to stay. Near Legoland, there's a shopping area called Merdini Hub. If you had forgotten to buy swimsuit to go to the waterpark, there's a shop there that sells swimming costume. Good for those who forgot to pack in their suitcases. There's many vending machines around the hotel for snacks and drinks as most shops end early. Keep some change for that.

Reviewed April 01, 2015
9.3
Exceptional
Lik from Singapore
Family with young children
Stayed 1 night in January 2014

Value for money, well located near to Legoland”

Nice variety of restaurants around the hotel, near to Legoland and it's a very newly built hotel

The stay was very enjoyable. The hotel front desk staff was very friendly, always with a smile. Even we arrived early prior to the check in time, the staff made an extra effort to provide us with a room and allowed us to check in early. Complimentary Wi-Fi was provided which was a plus point. There are a nice variety of restaurants around the hotel which allows us to have a wide selection of dining options. Hello Kitty Land and The Little Big Club was just next door which was fantastic and it was one of the main driving factor for us to stay at Traders Hotel Puteri Harbour. Additional bonus factor is that Traders Hotel Puteri Harbour is just a 5 mins drive away from Legoland.

Reviewed February 06, 2014
8.4
Excellent
Noorasikin from Singapore
Family with young children
Deluxe King Room
Stayed 2 nights in October 2019

Excellent”

My second stay at Jen Puteri Harbour. I like that its away from city and have limited shopping but still have the basic shops and entertainment. There are quite a number of eateries nearby. Jen itself has a few within the hotel. Their breakfast has a good spread. Their BBQ buffet is a hit or miss kind. Dim Sum was great. Theres local indian muslim stall next to the hotel with live music in the evening. Food there is good. As much as I enjoy my stay, the room is not clean enough. The bedsheet and pillow smell like its not washed. And toilet smells of urine when we first came in. 2 of the 6 rooms were not made on our 2nd day. We (a big group with small and big kids) loved the 3 pools but the bigger one, the floor needs extra scrubbing. Nevertheless, all of us enjoyed our stay. The staff are all welcoming and helpful.

Reviewed October 16, 2019

Dear Noorasikin, Thank you for sharing your feedback with us as we need to continue to serve you better in the future. Your concerns regarding cleanliness have been shared with our director of operation for further improvement. I am sorry for the inconvenience that may have caused. Please let me know when you plan your next trip to Puteri Harbour so that we can make it up for you. Sincerely, Jen

Responded October 17, 2019
JEN Johor Puteri Harbour by Shangri-La
10.0
Exceptional
Karl from Philippines
Family with young children
Stayed 1 night in December 2015

We are now fans of the Hotel Jen line of hotels”

Staff. Room. Location.

We stayed overnight in Hotel Jen Puteri Harbour, and arrived very early in the morning -- the staff was efficient and attentive and checked us in quickly, and we were able to get some much needed rest. The proximity to Hello Kitty Land is a big, big plus, and the free shuttle service to Legoland is a much-appreciated service. My children love the room and the view. Wished we had stayed longer, but will definitely be back again.

Reviewed December 29, 2015
9.2
Exceptional
Pei from Singapore
Family with young children
Stayed 3 nights in December 2018

Great stay! Will do better if the floors were cleaner =)”

My first exp with Hotel Jen was at Penang. So naturally when I was choosing between Somerset service apt, which was just beside, and Hotel Jen, I chose the latter. Which was good, because it was nearer to the eateries and Thomas Town. Not that Somerset was a lot further, but it matters when you are with two young kids. Pros - Rain shower with strong water pressure. When the housekeeper saw the kids, they gave me 2 more complimentary bottles of water. You can request for a baby cot and even a baby bathtub! Cons - Wifi strength was quite weak but I had a SIM card so I used my data plan instead. Floors were quite dusty. The best thing is, when I was relaxing (on my own) at the end of the day Harbour Cafe with a drink at Harbour Cafe, the manager treated me to a complimentary fruits platter the first night and a dessert platter the second night, Christmas platters he said. Which I find was a very nice gesture. Will definitely book with Hotel Jen again! =)

Reviewed December 24, 2018

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jen

Responded January 02, 2019
JEN Johor Puteri Harbour by Shangri-La
9.0
Exceptional
Kok from Singapore
Family with young children
Stayed 1 night in December 2015

Another great staycation!!!!”

Service, breakfast, pool.

Located far from Johor city central doesn't make this hotel a deal breaker. Good food and cafe, live music are all in walking distance. With a few mins ride it can get you to jpo, Legoland and Johor city central. We are happy that the name change to Hotel Jen doesn't degrade the service we used to experience from this hotel. You guys rocks!

Reviewed December 22, 2015
9.2
Exceptional
Kiam from Singapore
Couple
Stayed 1 night in February 2017

Staycation in JB”

Although I am a Singaporean, I prefer to have staycation in JB because of the close proximity. Hotel Jen Puteri Harbour is one of my favorite hotels for short breaks. The hotel is well maintained and the staff are very friendly. And it is also value for money. I also like the environment which has a resort-like ambience.

Reviewed February 20, 2017
8.0
Excellent
Terence from Singapore
Family with young children
Stayed 1 night in July 2013

Great stay for those with a car”

Room amenities, staff friendliness & great swimming pool

Everything was of a high standard as expected of a Shangri-La managed hotel. Only some points to note for the hotel to improve on: 1) Breakfast dim sum served really sour har gows. The restaurant manager (caucasian) was informed and subsequently all har gows disappeared from the serving counter. How did they slip past the cook and be served?? Just to be fair, the breakfast buffet had an amazing variety of food and it can satisfy most palettes. 2) The room was very comfortable. Just that the airconditioning was constantly spewing out artic temperature air - no matter how you adjusted the temperature controls. We had to turn off the aircon to get to slep at night (and still woke up feeling cool). The central aircon vent in the room was so cold that it had condensed water on it all the time. 3) Most staff were friendly and displayed excellent customer service. Only one staff stood out from the crowd - the firts staff that I made contact with - Mei Ling from the chech-in & check-out counter. She was not particularly nasty or unpleasant. However, her service came across as mechanical and curt. Fortunately this experience was more than balanced off by the hospitality of the rest of the crew. For dining options around the hotel block, you are probably limited to: 1) Shilin taiwan snacks kiosk 2) Indian restaurant & bistro 3) Mini muffin & doughnut bakery 4) Hello kitty cafe 5) Crepe kiosk Not many shops open at this juncture but you can see that in the future, this place could be a hub of activity and leisure. If you need to buy Hello Kitty entrance tickets, just buy at the Hotel as they charge RM95 for non malaysians instead of RM110 full price at the entrance of Hello Kitty. If you have your own transport, you can drive out (about 5km++) to Anjung Nusajaya commercial centre for their various local shops and local "hypermart" - Mydin. Drive further afield to Gelang Patah town for their cheap seafood - yes, cheaper than JB anytime.

Reviewed July 23, 2013
10.0
Exceptional
Yuliana from Indonesia
Family with young children
Stayed 3 nights in September 2019

Nice hotel at nice area”

We love our stay at Jen Puteri Hotel. The room is clean and spacious. Closed to attractions (Hello Kitty Town, Thomas Town and Cafe's!). A lot of restaurant, so you can easily spoil your tummy. Decent gym facilities and guess! Free shuttle to Legoland. So, you don't have to worry to stay distance from Legoland. Our kids would like to visit Legoland again one day. For sure, we will choose Jen Puteri Hotel again.

Reviewed February 27, 2020

Dear Yuliana, Thank you for sharing your thoughts on your recent stay at Hotel Jen Puteri Harbour ! We hope to welcome you back to our hotel very soon . Sincerely, Jen

Responded March 19, 2020
JEN Johor Puteri Harbour by Shangri-La
9.0
Exceptional
Eric from Singapore
Couple
Stayed 1 night in November 2013

Five star hotel with six star service staff ”

Service, location and ambience

Service staff were courteous and helpful. I had checked in at 2am in a weekday when the hotel lobby was empty except for service staff. They looked none the fresher and were most enthusiastic about helping me with my luggage and assisting me on my check in. Hotel lobby was stunning, rooms were spotlessly clean and the bed was exceptionally comfortable! Location of hotel was conveniently near to JPO and legoland and next to hello kitty theme park. Check out also the eateries in the hotel and also the eateries dotting puteri harbour, great views with great food.

Reviewed November 17, 2013
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