Short getaway during the holidays”

Had stayed in this property few times before. a good place to chillax. The staff are friendly and helpful, this time the room is cleaner than my previous stay. Location wise it is about 30 mins drive to the city area where there is a lot of shopping, nearby the hotel there is a few restaurants and pubs. other than that there is nothing much nearby. Went to the gym, only 1 treadmill out of 3 is in working condition. otherwise everything is good. Breakfast spread was good, but more or less about the same everyday. only a few items are changed.

Very disappointing experience”

We have stayed in this hotel many times in the past and have enjoyed it. But this time round we were really disappointed. Standards have dropped a lot in terms of cleanliness, and promptness of service. Check in took extremely long due to inexperienced staff. The room was not properly cleaned when we checked in - there was used tissue paper on the table top. We cleaned it up ourselves. The next morning at 9am, before we left for our activities, we called Service Ctr to request for housekeeping, but when we returned at 5pm in the evening, it was not done. Toilet kept choking - can't flush properly. That's the most frustrating of all. Sad that we might not stay here again next time.

Stayed in Hello-Kitty themed room”

Its my 2nd time in the last 2 year stayed at this hotel. My daughter is very happy because got many Hello-Kitty souvenir and feeling like a dream can sleep in hello-kitty room. Many choices of food in the restaurant, but didn't have chance to use the pool. The hotel also provide a shuttle to Legoland. If you are boring with the food from hotel, there are plenty of restaurant around the hotel.

Very good”

We love our Premier Room, even though it is far from the main entrance, it is very accessible to the pool. Great service by the hotel staffs. Very helpful and accommodating. Will definately come again.

Nice room with big bath tub”

Thanks Sherryl for upgrading our room with Harbour view. She has such lovely smile and v courteous. We love the room with separate shower and big bath tub. Breakfast spread is good. Will definitely come back again

Nice and Quite........if there are no live bands outside....”

Overall love the stay at Puteri Jen. Just next door to Hello Kitty Land. There was a live band during our stay and music was playing loudly way past midnight. Could have been a nice and relaxing stay without the live band.

Great place ”

good breakfast spread. 200m to the theme park and habor restaurants. Good facilities like infinity pool and sky bar. Has minimart opposite hotel too. Overall good experience but the check out is bad. The staff is slow and I spend 15mins there cause she is confuse how much she need to refund my deposit. There’s a 10rm to be paid. Try to avoid coming during peak period else is really jam.....

5 star”

Great to stay at...very comfy beds, airy room, super duper clean but it could be improvise. You can check out the restaurant Mena cafe which is beside the hotel. Cheap food, love it! Location was lousy as there was typically nothing to do but enjoy the peace and quiet. You have to place S$200.00 deposit upon checking in. Will come back again....to relax

Great trip! ”

This is our 4th stay here and we will come back for sure! The service is really great, which is why we love the place. The staff are always smiling, ready to listen and quick to help. We always book the club harbour view room for the relaxing view and we love to start our mornings with breakfast in the club lounge because of the peace and quiet and the staff are always welcoming. Always a great stay with here (:

Awesome service ”

It was our first time at this Hotel Jen Puteri Harbour and we were very impressed with the service, room size and breakfast buffet spread. Worth the money. We stayed 2 days there and we were vey satisfied. Will definitely visits this hotel again. Recommended!

Highly Recommended”

Everything is so fantastic. Except only 1 things, the corridor is too long. If you want to go some place, you have to walk and walk. The best thing of this hotel is breakfast. It is delicious and various. My daughter love Kitty Themed room so much. There has a gift for any guest who book the hello kitty room. It is so cute.

Great hotel”

Truthfully, had enjoyed my 2 nights stay tremendously. A very good delicious breakfast buffet - a good balance of local and international dishes. Service is impeccable. The food and drinks from 5 pm to 7 pm in club lounge (for guests staying in club room) is something my family looks forward to. One and only grouse: sound proofing of the room can be enhanced.

Good place for getaway”

Nice getaway from SG. Prices are on the high side for a Malaysian hotel, in exchange for a quiet, relaxing atmosphere. Nothing much to do in the area and driving is a must if you want to venture out for food.

Nice hotel with courteous staffs”

Very nice hotel with good proximity to food joints. Shuttle to legoland was a bonus. Nice courteous Staffs and overall a wonderful property. The buffet was good with variety of local cusines. It is just next to hello kitty and thomas town. Area is lively till late night.

Hello Kitty Family Weekend”

Thank you for the smooth whole stay with all the friendly staff from the concierge team, reception team, the harbour cafe team, housekeeping team as well as the operators on the block. Rooms are nice and clean and the breakfast spread is not as bad. Pool was nice. All my 6 rooms worth with not much complaints. Also the buffet dinner reservation for the birthday girl with the kids activity just next door is awesome. Not forgetting the multiple eateries around with a 24 hours mini supermarket opposite the hotel. This is definitely a good stay with kids and family for just quiet chill time. Also one of the rooms is the themed one that we book, the pink surprise, for the bday girl; the complimentary amenities was a nice touch. Special mention to Farid for a smooth check in for all the rooms to make sure all is in order once my family came with no issues and a seamless checkout by Kelly.

Clean and nice room”

Staff was very helpful and so sweet of them to help my 5 years old son celebrate his birthday!! Really appreciate the effort of the staff over there. Highly recommended!! Room was very nice and clean!

Exceptional”

Hotel Jen came highly recommended by friends with young children and it didn't disappoint. Although I was given a room that wasn't made up yet initially, the hotel staff were very apologetic and took action to give me another room promptly. Breakfast variety was good too! Will return for another stay next time we head to legoland!

Value for money”

We are having our birthday staycation with our little princess. Hotel is so kind and giving us the complimentary birthday decoration and cake. Buffet breakfast is nice with varieties of food. Swimming pool is good with 3 different depth which suitable for infants, toddlers and adult Walking distance to sanrio Hello Kitty Town Restaurant and cafe just below the hotel

Club Room with Harbour View ”

Booked two club rooms with Harbour View for New Year 2019 countdown from 31 December 2018 to 1 January 2019. Check-in is a breeze. Counter staff are very accommodative and helpful. Rooms are clean and spacious. Special thanks to reservation staff and housekeeping staff: Wen Jun and Munn who have helped to decorate the club rooms, we love it much, if only we could thank you in person to express our gratitude. Our room get to enjoy scenic Harbour view day and night Club lounge has moved to ground floor, lack of habour view but the quality of pastries and liquors remains good and staff are efficient. Countdown party is just 5 mins from hotel we immersed totally in the festive cheer soon after 5pm and hit the high right before mid-night, the firework display brightened the skyline right in front us in the comfort of our rooms, it was awesome ! Thank Jen Hotel we have an enjoyable New Year countdown and memorable stay.

Come here during peak period only if you are very patient”

Came on NYE. When we arrived it was 2.55pm but our designated room wasn’t ready yet. Fortunately the receptionist managed to swap and got us another available room. Went for breakfast at 9.30am, had to queue for 15mins before we managed to enter. I guess the hotel was really full as the cups and utensils weren’t sufficient/replenished? Got the Deluxe Harbor view, but being on the second floor, the view was mostly blocked by trees. So the view we had wasn’t as stunning as photos. The rooms I felt was a little small, but nevertheless pretty clean. The staff were helpful, and there was a new year’s countdown just below which I enjoyed. Might be noisy for some but I don’t think anyone sleeps early on NYE.