Hotel Jen Puteri Harbour
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Hotel Jen Puteri Harbour

Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor Darul Takzim, Malaysia, Gelang Patah/Legoland, Johor Bahru, Malaysia, 79000
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Deluxe Harbour View Hotel Jen Puteri Harbour
Deluxe Harbour View
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     Hotel Jen Puteri Harbour

    Hotel Jen Puteri Harbour Reviews

    8.3
    Excellent
    /10
    (4529 reviews)See what guests said
    8.0
    Very good

    "Good hotel if u want to chill or visit theme parks."

    Avery

    -

    December 18, 2018

    8.7
    Excellent cleanliness
    Recommended by 94% of guests

    Things you’ll love about Hotel Jen Puteri Harbour

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.9
    See map
    Very good location
    Popular
    Nearby
  • Sanrio Hello Kitty Town640 m
  • The Little Big Club650 m
  • Legoland Malaysia3.78 km
  • Sultan Abu Bakar State Mosque10.74 km
  • Sultan Abu Bakar Royal Palace Museum11.16 km
  • Bangunan Sultan Ibrahim11.81 km
  • Johor Bahru Old Chinese Temple12.13 km
  • Arulmigu Sri Rajakaliamman Temple12.16 km
  • Johor Bahru City Square12.26 km
  • KSL City Mall13.25 km
  • 7 travelers are looking at this property right now

    Book now before it's too late!

    Value for money8.1
    Location rating7.9
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport24.1 km

    Rooms available at Hotel Jen Puteri Harbour

    8.7
    Excellent
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Club Harbour View
    Club Harbour View
    ...
    • Room size: 33 m²/355 ft²
    • Harbor view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Deluxe Harbour View
    Deluxe Harbour View
    ...
    • Room size: 33 m²/355 ft²
    • Harbor view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 53 m²/570 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 64 m²/689 ft²
    • Nature view
    • 1 king bed
    Enter dates to see prices
    Deluxe Themed Room Twin
    Deluxe Themed Room Twin
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Deluxe Theme Double Bed Non-Smoking Room
    Deluxe Theme Double Bed Non-Smoking Room
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
    • 1 king bed and 1 sofa bed ...
    Enter dates to see prices
    Single Club
    Single Club
    ...
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      Single Club Harbour View
      Single Club Harbour View
      ...
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        Have a question for Hotel Jen Puteri Harbour?

        What people love about Hotel Jen Puteri Harbour

        • 10.0
          Exceptional

          "Counter staff are very accommodative and helpful."

          Ong

          |

          January 10, 2019

        • 7.6
          Very good

          "The location of the hotel is good as the scenery surrounds the hotel is nice to look at!"

          Sabila D.

          |

          December 1, 2018

        • 7.6
          Very good

          "We love the breakfast buffet spread and would definitely come again!"

          Sabila D.

          |

          December 1, 2018

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        More about Hotel Jen Puteri Harbour

        More about Hotel Jen Puteri Harbour

        10.0
        Exceptional

        "Hotel is so kind and giving us the complimentary birthday de..."

        Lim

        |

        January 10, 2019

        An overview

        Show less

        What they offer

        6.0
        Review score

        "Overall, we enjoyed the harbour view room and it was a good..."

        Peggy

        |

        December 11, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        American cuisine
        American cuisine
        Dine Restaurant and The Single Cask
        590 m American, Asian, European
        Vee Cafe & Bakery
        6.8 km American, Chinese, International
        Bestmart Food Court Nusa Bestari
        8.8 km American, Halal
        Asian cuisine
        Asian cuisine
        Harbour Cafe
        680 m Asian, Chinese, Halal
        Yeo's Seafood Restaurant
        2.5 km Asian, Chinese, Malaysian
        Redtro @ Medini 6
        3.9 km Asian
        Chinese cuisine
        Chinese cuisine
        Ding Seng Fresh Frog Porridge
        7.1 km Chinese
        Eco Vegetarian Fast Food
        7.7 km Chinese, Vegan
        Ming Court Chinese Restaurant
        9.1 km Chinese

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Announcements

        From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

        Reviews of Hotel Jen Puteri Harbour from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (4529)Booking.com Reviews (794)
        8.3
        /
        10
        Cleanliness8.7
        Facilities8.3
        Location7.9
        Room comfort and quality8.7
        Service8.6
        Value for money8.1
        All languages
        All guests (4529)
        All room types

        Show reviews that mention 

        Showing 3241 verified guest comments
        12345
        9.2
        Exceptional
        Chanelle from Singapore
        Couple
        Club Room
        Stayed 2 nights in May 2019

        Short getaway during the holidays”

        Had stayed in this property few times before. a good place to chillax. The staff are friendly and helpful, this time the room is cleaner than my previous stay. Location wise it is about 30 mins drive to the city area where there is a lot of shopping, nearby the hotel there is a few restaurants and pubs. other than that there is nothing much nearby. Went to the gym, only 1 treadmill out of 3 is in working condition. otherwise everything is good. Breakfast spread was good, but more or less about the same everyday. only a few items are changed.

        Reviewed May 21, 2019

        Dear Chanelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded June 03, 2019
        Hotel Jen Puteri Harbour
        5.2
        Soon from Singapore
        Family with young children
        Club Harbour View
        Stayed 2 nights in May 2019

        Very disappointing experience”

        We have stayed in this hotel many times in the past and have enjoyed it. But this time round we were really disappointed. Standards have dropped a lot in terms of cleanliness, and promptness of service. Check in took extremely long due to inexperienced staff. The room was not properly cleaned when we checked in - there was used tissue paper on the table top. We cleaned it up ourselves. The next morning at 9am, before we left for our activities, we called Service Ctr to request for housekeeping, but when we returned at 5pm in the evening, it was not done. Toilet kept choking - can't flush properly. That's the most frustrating of all. Sad that we might not stay here again next time.

        Reviewed May 21, 2019

        Dear Soon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jen

        Responded June 03, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Benny from Indonesia
        Family with young children
        Deluxe Theme Double Bed Non-Smoking Room
        Stayed 2 nights in November 2018

        Stayed in Hello-Kitty themed room”

        Its my 2nd time in the last 2 year stayed at this hotel. My daughter is very happy because got many Hello-Kitty souvenir and feeling like a dream can sleep in hello-kitty room. Many choices of food in the restaurant, but didn't have chance to use the pool. The hotel also provide a shuttle to Legoland. If you are boring with the food from hotel, there are plenty of restaurant around the hotel.

        Reviewed May 15, 2019

        Dear Benny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded May 29, 2019
        Hotel Jen Puteri Harbour
        8.0
        Excellent
        Nurshahida from Singapore
        Family with young children
        Premier Room
        Stayed 1 night in April 2019

        Very good”

        We love our Premier Room, even though it is far from the main entrance, it is very accessible to the pool. Great service by the hotel staffs. Very helpful and accommodating. Will definately come again.

        Reviewed April 28, 2019

        Dear Nurshahida, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded April 29, 2019
        Hotel Jen Puteri Harbour
        8.8
        Excellent
        Kia from Singapore
        Family with young children
        Deluxe Room
        Stayed 3 nights in April 2019

        Nice room with big bath tub”

        Thanks Sherryl for upgrading our room with Harbour view. She has such lovely smile and v courteous. We love the room with separate shower and big bath tub. Breakfast spread is good. Will definitely come back again

        Reviewed April 23, 2019

        Dear Kia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded April 25, 2019
        Hotel Jen Puteri Harbour
        8.0
        Excellent
        TSUI from Malaysia
        Family with young children
        Deluxe Room
        Stayed 1 night in August 2018

        Nice and Quite........if there are no live bands outside....”

        Overall love the stay at Puteri Jen. Just next door to Hello Kitty Land. There was a live band during our stay and music was playing loudly way past midnight. Could have been a nice and relaxing stay without the live band.

        Reviewed April 22, 2019

        Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded April 23, 2019
        Hotel Jen Puteri Harbour
        9.6
        Exceptional
        Pei from Singapore
        Family with young children
        Deluxe Harbour View
        Stayed 1 night in April 2019

        Great place ”

        good breakfast spread. 200m to the theme park and habor restaurants. Good facilities like infinity pool and sky bar. Has minimart opposite hotel too. Overall good experience but the check out is bad. The staff is slow and I spend 15mins there cause she is confuse how much she need to refund my deposit. There’s a 10rm to be paid. Try to avoid coming during peak period else is really jam.....

        Reviewed April 20, 2019

        Dear Pei, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jen

        Responded April 22, 2019
        Hotel Jen Puteri Harbour
        8.4
        Excellent
        Kamilia from Singapore
        Family with young children
        Deluxe Room
        Stayed 1 night in March 2019

        5 star”

        Great to stay at...very comfy beds, airy room, super duper clean but it could be improvise. You can check out the restaurant Mena cafe which is beside the hotel. Cheap food, love it! Location was lousy as there was typically nothing to do but enjoy the peace and quiet. You have to place S$200.00 deposit upon checking in. Will come back again....to relax

        Reviewed March 19, 2019

        Dear Kamilia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded March 21, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        nur from Singapore
        Family with young children
        Club Harbour View
        Stayed 1 night in February 2019

        Great trip! ”

        This is our 4th stay here and we will come back for sure! The service is really great, which is why we love the place. The staff are always smiling, ready to listen and quick to help. We always book the club harbour view room for the relaxing view and we love to start our mornings with breakfast in the club lounge because of the peace and quiet and the staff are always welcoming. Always a great stay with here (:

        Reviewed February 28, 2019

        Dear Nur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded March 04, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Hirdawati from Singapore
        Family with young children
        Club Room
        Stayed 2 nights in February 2019

        Awesome service ”

        It was our first time at this Hotel Jen Puteri Harbour and we were very impressed with the service, room size and breakfast buffet spread. Worth the money. We stayed 2 days there and we were vey satisfied. Will definitely visits this hotel again. Recommended!

        Reviewed February 28, 2019

        Dear Hirdawati, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded March 04, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Thanyakamol from Thailand
        Family with young children
        Deluxe Theme Double Bed Non-Smoking Room
        Stayed 1 night in February 2019

        Highly Recommended”

        Everything is so fantastic. Except only 1 things, the corridor is too long. If you want to go some place, you have to walk and walk. The best thing of this hotel is breakfast. It is delicious and various. My daughter love Kitty Themed room so much. There has a gift for any guest who book the hello kitty room. It is so cute.

        Reviewed February 22, 2019

        Dear Thanyakamol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded February 25, 2019
        Hotel Jen Puteri Harbour
        9.6
        Exceptional
        Chong from Singapore
        Family with young children
        Club Room
        Stayed 2 nights in February 2019

        Great hotel”

        Truthfully, had enjoyed my 2 nights stay tremendously. A very good delicious breakfast buffet - a good balance of local and international dishes. Service is impeccable. The food and drinks from 5 pm to 7 pm in club lounge (for guests staying in club room) is something my family looks forward to. One and only grouse: sound proofing of the room can be enhanced.

        Reviewed February 11, 2019

        Dear Chong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded February 12, 2019
        Hotel Jen Puteri Harbour
        8.0
        Excellent
        Charlie from Singapore
        Couple
        Club Room
        Stayed 2 nights in September 2018

        Good place for getaway”

        Nice getaway from SG. Prices are on the high side for a Malaysian hotel, in exchange for a quiet, relaxing atmosphere. Nothing much to do in the area and driving is a must if you want to venture out for food.

        Reviewed February 11, 2019

        Dear Charlie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jen

        Responded February 11, 2019
        Hotel Jen Puteri Harbour
        9.6
        Exceptional
        Vishal from Singapore
        Family with young children
        Deluxe Harbour View
        Stayed 3 nights in February 2019

        Nice hotel with courteous staffs”

        Very nice hotel with good proximity to food joints. Shuttle to legoland was a bonus. Nice courteous Staffs and overall a wonderful property. The buffet was good with variety of local cusines. It is just next to hello kitty and thomas town. Area is lively till late night.

        Reviewed February 06, 2019

        Dear Vishal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded February 11, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        MUHAMMAD from Singapore
        Family with young children
        Deluxe Harbour View
        Stayed 2 nights in January 2019

        Hello Kitty Family Weekend”

        Thank you for the smooth whole stay with all the friendly staff from the concierge team, reception team, the harbour cafe team, housekeeping team as well as the operators on the block. Rooms are nice and clean and the breakfast spread is not as bad. Pool was nice. All my 6 rooms worth with not much complaints. Also the buffet dinner reservation for the birthday girl with the kids activity just next door is awesome. Not forgetting the multiple eateries around with a 24 hours mini supermarket opposite the hotel. This is definitely a good stay with kids and family for just quiet chill time. Also one of the rooms is the themed one that we book, the pink surprise, for the bday girl; the complimentary amenities was a nice touch. Special mention to Farid for a smooth check in for all the rooms to make sure all is in order once my family came with no issues and a seamless checkout by Kelly.

        Reviewed January 21, 2019

        Dear Muhammad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded January 22, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Cindy from Singapore
        Family with young children
        Deluxe Room
        Stayed 2 nights in January 2019

        Clean and nice room”

        Staff was very helpful and so sweet of them to help my 5 years old son celebrate his birthday!! Really appreciate the effort of the staff over there. Highly recommended!! Room was very nice and clean!

        Reviewed January 15, 2019

        Dear Cindy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded January 17, 2019
        Hotel Jen Puteri Harbour
        9.2
        Exceptional
        Weijin from Singapore
        Family with young children
        Club Harbour View
        Stayed 1 night in December 2018

        Exceptional”

        Hotel Jen came highly recommended by friends with young children and it didn't disappoint. Although I was given a room that wasn't made up yet initially, the hotel staff were very apologetic and took action to give me another room promptly. Breakfast variety was good too! Will return for another stay next time we head to legoland!

        Reviewed January 15, 2019

        Hi Weijin, Thank you for sharing your feedback with us as it is very important for us to continue to serve you better in the future. Your concerns have been shared with the respective division for further improvement. I am sorry for the inconvenience may have caused. Should your travel take you back to Puteri Harbour, please let me know so that we can make it up to you. Sincerely, Hotel Jen Puteri Harbour Johor.

        Responded January 17, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Lim from Malaysia
        Family with young children
        Deluxe Room
        Stayed 1 night in December 2018

        Value for money”

        We are having our birthday staycation with our little princess. Hotel is so kind and giving us the complimentary birthday decoration and cake. Buffet breakfast is nice with varieties of food. Swimming pool is good with 3 different depth which suitable for infants, toddlers and adult Walking distance to sanrio Hello Kitty Town Restaurant and cafe just below the hotel

        Reviewed January 10, 2019

        Dear Lim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded January 11, 2019
        Hotel Jen Puteri Harbour
        10.0
        Exceptional
        Ong from Singapore
        Family with teens
        Club Harbour View
        Stayed 1 night in December 2018

        Club Room with Harbour View ”

        Booked two club rooms with Harbour View for New Year 2019 countdown from 31 December 2018 to 1 January 2019. Check-in is a breeze. Counter staff are very accommodative and helpful. Rooms are clean and spacious. Special thanks to reservation staff and housekeeping staff: Wen Jun and Munn who have helped to decorate the club rooms, we love it much, if only we could thank you in person to express our gratitude. Our room get to enjoy scenic Harbour view day and night Club lounge has moved to ground floor, lack of habour view but the quality of pastries and liquors remains good and staff are efficient. Countdown party is just 5 mins from hotel we immersed totally in the festive cheer soon after 5pm and hit the high right before mid-night, the firework display brightened the skyline right in front us in the comfort of our rooms, it was awesome ! Thank Jen Hotel we have an enjoyable New Year countdown and memorable stay.

        Reviewed January 10, 2019

        Dear Ong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jen

        Responded January 11, 2019
        Hotel Jen Puteri Harbour
        8.0
        Excellent
        Siti from Singapore
        Group
        Deluxe Harbour View
        Stayed 1 night in December 2018

        Come here during peak period only if you are very patient”

        Came on NYE. When we arrived it was 2.55pm but our designated room wasn’t ready yet. Fortunately the receptionist managed to swap and got us another available room. Went for breakfast at 9.30am, had to queue for 15mins before we managed to enter. I guess the hotel was really full as the cups and utensils weren’t sufficient/replenished? Got the Deluxe Harbor view, but being on the second floor, the view was mostly blocked by trees. So the view we had wasn’t as stunning as photos. The rooms I felt was a little small, but nevertheless pretty clean. The staff were helpful, and there was a new year’s countdown just below which I enjoyed. Might be noisy for some but I don’t think anyone sleeps early on NYE.

        Reviewed January 02, 2019

        Hi Siti, thank you for sharing your feedback with us as it is very important for us to continue to serve you better in the future. Your concerns have been shared with the respective division for further improvement. I am sorry for the inconvenience may have caused. Should your travel take you back to Puteri Harbour, please let me know so that we can make it up to you. Sincerely, Hotel Jen Puteri Harbour Johor.

        Responded January 11, 2019
        Hotel Jen Puteri Harbour
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        Hotel Jen Puteri Harbour
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        • Very good location
        • Sanrio Hello Kitty Town