This property is in high demand!
Last booked 7 hours ago
"The room was big enough, clean and bright."
April 11, 2018
880 meters to public transportation
Free Wi-Fi in all rooms!
Last booked 7 hours ago
|Value for money||7.6|
|Nearest airport||Singapore Changi Airport (SIN) - Singapore|
|Distance to airport||19.2 km|
"I strongly think that the location, the cleanliness, the meals and the actual hotel it self is very nice."
September 27, 2018
"Stayed overnight only but very quick easy check in, nice modern decor and great bowl of laksa on room service menu."
December 12, 2018
"the hotel is nice."
January 13, 2018
"Good location, 15 walks to gleneagles, near bus station, con..."
September 4, 2018
The refurbished Hotel Jen Tanglin Singapore by Shangri-La now features bright, spacious rooms, suites, and a Club Lounge on the 17th floor that showcases a contemporary interior design complemented with a diverse array of dining options.
The completely revamped main lobby and reception area now provide guests with a chic, modern setting that includes the hotel’s all new all-day dining restaurant and Jen’s Kitchen- OnTo-Go Concept.
Conveniently located at the entrance to Orchard Road and a stone’s throw from the Botanical Gardens, Hotel Jen Tanglin Singapore by Shangri-La is also connected to Tanglin Mall and is a five-minute walk to Camden Medical Centre.
This hotel features a large resort-like pool paired with an upbeat restaurant, all set among lush greenery. Experience something new in Hotel Jen Tanglin Singapore by Shangri-La.
"Hotel is nicely maintained and peaceful area for a good rest"
September 3, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hotel Jen Tanglin Singapore by Shangri-La
Show reviews that mention
Solo holiday and business”
My third stay at Hotel Jen Tanglin, also stayed there with friends a couple of years ago. The staff are extremely friendly and helpful. Rooms are spotless, bright and modern, beds are very comfortable, breakfast buffet is excellent. Service in club lounge is exceptional. Shuttle bus to Orchard Road on regular basis and beautiful pool set in quiet gardens with good quality shopping mall next to hotel.
Dear Pamela, thank you for the review. We are so pleased to know that we met expectation in all aspects of our service and facilities, and that you had a great stay. Your nice description of us is so much appreciated. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Comfortable, clean, courteous and honest”
The room is clean and comfortable. Complete amenities. Staff are courteous and professional. I left my phone inside the room accidentally during check out, and two hours later when I call hotel to check, they said they do have my phone. Honest and helpful staff. Location is great with indoor connection to Tanglin Mall so we can easily buy food and groceries during the stay period. Thank you so much.
Dear Gabriela, thank you for the review. We are indeed so pleased to know that you had a great stay. We love your nice description of us and happy to know that your phone had been found. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Very close to the Orchard road, easily to go to those mall and department store, even the MRT isn't in the walking zone, Uber won't cost too much. The pool looks old, the room wasn't big.
Dear Jushan, thank you for the review. We have noted your comments with regards to room size and our pool. On a positive note, we are pleased that you like our location, being close to Orchard Road and having a mall next door. We hope we can welcome you back in the near future. Best regards, Vathsala Subramaniam, General Manager
Awesome quiet place located in fringe of the shopping district”
My fiancee loved this hotel very much and would very much like to consider this locale as one of the places to hold our wedding solemnisation ceremony!
Dear Casey, thank you for the review and giving us a full score for your stay satisfaction. We do agree that we are in an excellent location and certainly glad to know that we are highly considered for your wedding solemnisation venue. Looking forward to seeing you again and to welcome you back. Best regards, Vathsala Subramaniam, General Manager
Stylish with worthiness”
The room is stylish and comfortable. Hotel is connected to Tangling mall. Only the location that is slightly far from MRT station. But don't worry, hotel has shuttle bus service so you can go shopping at orchard easily.
Dear PANATTA, thank you for the review. We are so pleased that you enjoyed yourself. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Where is the bathtub?”
Room states there's a bathtub, but there was none. What a disappointment. Asked the staff if there was anything they could do but she just shrugged us away. Well done. Location is pretty secluded and quite a walk to orchard.
Dear Verena, thank you for the review. We are sincerely sorry for the disappointment caused, The constructive feedback on staff attitude has been well noted for corrective action, please be rest assured that this is the norm in our service standard. With regards to bathtub, this is available in our Deluxe suite, Premier suite as well as in our physically-challenged rooms. As for hot tubs (Jacuzzi), this is available in our Health Club. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Jen Tanglin Singapore”
Third visit to hotel solo and previously with friends. Standard of service is friendly and exceptional. Club Lounge facilities extremely good value. Excellent
Dear Pamela, thank you for the review. We are so pleased that you have returned to stay with us and enjoyed the experience again. Your description for us is much appreciated. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
The hotel is connected to Tanglin Mall so you have more food options. There’s also Marketplace for any grocery needs. It is walking distance to Botanic Garden. The Club lounge access offers good experience to guests. Hidayah is very accommodating & friendly.
Dear Grace, thank you for the review. We are so pleased that you enjoyed the stay experience. We love your description and appreciate the compliment for Hidayah. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Quaint hotel away from the crowd ”
Love the location - 10 mins walk to the Botanics Garden and away from the crowded areas of Orchard Road, yet it’s right in town. It has a convenient shuttle service that drops you and fetches right at Orchard Road.
Dear Lenny, thank you for the review. We are so glad to know that we are suitable for your stay in terms of our location. We certainly are away from the crowd but near enough to our famous shopping district. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Some Staff at front desk and concierge should improve their service ”
This Is my second visit. The room is nice but the service provided by some staff require improvement. During my first visit, the staff were great. On my second visit this time, My check in was smooth and fast. I was served by Ben. Ben did greet. When I checked out, I was served by Nurul. Nurul didn’t greet or smile. When I passed my cards to her, she checked her computer and replied “ok! That’s all!” in a stern and unfriendly voice. I was not really unhappy with that. But I feel that anyone who work at the front desk should greet their guests and smile. I waited in front of the lobby to get a cab. I told one of the staff at concierge to switch on the taxi light. He Replied that he had flashed the taxi light. So I waited patiently. There were another guest before me who was waiting for the cab to the airport. Few minutes later, 2 cabs arrived. One cab was dropping passenger while another cab was “on call”. The guest before me took the cab that was dropping a passenger and suddenly I was approached by Mr Param asking me I take the cab which he booked via phone call. He told me that’s my cab. I told him that I did not book via phone call at all. He said he booked it. I was very unhappy with this because Mr Param did not ask me if I were ok to book a cab via phone call. There will be additional charges of few dollars if the booking was made via phone call. I informed another staff earlier to switch on the taxi light for me, I did not ask mr Param to book a cab via phone call. I have stayed in several hotels in Singapore, all their staff will inform me if I want to book via phone call or just wait. But this is the first time I experienced this in Jen Hotel. I took a cab from the city to the lobby before going to the airport as I had to collect my luggage. When I arrived the lobby at about 520pm, there is a Chinese young man (not Ben) who just took the luggage tag from me with a sour face. He didn’t say anything at all except showing sour face. The staff of Ho
Dear Chervon, thank you for leaving a review. Whilst we appreciate the score you have given us for your overall stay, we are indeed sorry that your service experience was not met with expectations set for the hotel. Your sharing in detail of the areas of concern has helped us to ensure immediate improvement is made in the shortfalls as highlighted. Please be assured that necessary corrective action will be taken upon as we continuously strive for a better service experience for our guests. We sincerely thank you for the constructive feedback and do hope that we can have another opportunity of welcoming you back again for the chance of earning back your trust in the hotel and the brand. Best regards, Vathsala Subramaniam, General Manager
Great place to stay at Singapore”
The room was clean and very spacious. I loved the interior of the room and the furnishings. They allowed us early check in and even offered to keep our bags after check out too. the place is connevted to tanglin mall and near bus stops and the British council. we walked to and from Hotel Jen to Orchard road so this is definitely a great place to stay at
Dear Diana, thank you for the review and giving us full marks for your stay satisfaction. We are so glad to know that you enjoyed yourself, and to have met expectation in the aspects of our location, facilities and service. Looking forward to seeing you again and to welcome you back. Best regards, Vathsala Subramaniam, General Manager
Good location, clean, staffs are friendly and helpful. My 1st night stay, the room got cigarette smell, next day I complaint to the front counter, the staff was so helpful , promised me that after my B/F I could change the room. I really appreciated the staff acted promptly. The B/F is international B/F, I enjoyed the food ! good stay!
Dear Angela, thank you for your review. We are pleased to know that it was a good stay and that you enjoyed your breakfast experience and our food. Your nice words, especially for our staff, are much appreciated. We are sorry about the cigarette smell which you detected on your first night in our non-smoking room. We are glad that a room change had been made to your satisfaction. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Dear Si, thank you for the review and sharing your stay satisfaction. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
xnice hotel just enough to visit sing
Dear Rosalin, thank you for your review following your recent stay. We appreciate the nice comment and look forward to welcoming you back. Best regards. Vathsala Subramaniam, General Manager
If you’re the kind of traveller who adores modern-style hotel rooms, this is the hotel for you. It’s not your typical hotel room, it’s stylish and rich in vibrant colors. AND the pillows? Oh you’re gonna love it! It’s not really walking distance from Orchard Road, but this hotel makes it easier for guests to come back and fort because they offer free shuttle rides that departs every 30 minutes from hotel and from their pick/drop points. So convenient! We also loved their pool, we had it to ourselves when we started to dip around 7:00pm. The buffet breakfast is also for the win! Their interiors really is my favorite. They really did a good job in maintaining the hotel.
Dear Marjorie, thank you for the review and giving us a high score for us for your stay satisfaction. We love your nice description of us, and we can see it was a lovely stay. We're so glad that you enjoyed yourselves and thank you for sharing your nice experience. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager
My Standard Singapore Hotel for now”
You need a cab from here but I've traded that with all the rest of the pros (comfortable room, quiet, smoking room, next to a shopping mall with food court, 7-11, etc). My only gripe is this facility does not have a water hose next to the toilet bowl.
Dear Ali, thank you for leaving a review. We're delighted that overall, it was a good stay and that you enjoyed the pros of your stay experience with us, pertaining to the room and being near facilities that you need. Relating to bathroom use, we have noted your comment. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager
excellent hotel, good value for Singapore”
This was our second time at the Hotel Jen Tanglin. It's connected to the mall so it is quite convenient. Next to it is Camden Medical Center. Great staff who are really helpful. We especially like that there's no carpeting in the rooms.
Dear Benjamin, thank you for the review and the high score given for your stay satisfaction. We're delighted that you enjoyed yourselves on this return visit, and we truly appreciate the nice words for our staff. We're glad that the mall next door has been useful too and thank you for the happy comment on our rooms not being carpeted. We look forward to seeing you yet again and to welcome you back. Best regards, Vathsala Subramaniam, General Manager
Convenient and stylish hotel ”
It is the first time we have stayed in the hotel Jen. It is very convenient for us as our son and his family live nearby. It is great for the botanical gardens and a shortish walk to Orchard Road. The room is very clean and has up to date decor and lighting. The other thing we were delighted with was the Handy phone. You could make international calls free of charge and use the phone to find out about the city. We are in Australia for 3 weeks and returning to Singapore for a further week in the Hotel Jen.
Dear Mairead, thank you for the review and giving us a high score. We're delighted to read that this was your first time staying with us and that you enjoyed yourselves. We're happy that you like many aspects of the stay experience, and in particular, your highlight on our handyphone has been well noted. Thank you for the nice words. We're looking forward to seeing you again on your return visit. Best regards, Vathsala Subramaniam, General Manager
Nice, definitely will be back.”
Loved Adam from the Front Office (he was the duty manager on the day 3/01) he was very lovely, warmth and helpful with our check in also letting us left our baggage at the hotel ( we check out on the 4/01 and come back on the 7/01). At the other hand, few of the ladies at the FO wasn’t as helpful or warmth as Adam, we don’t want to compare, but their attitude when we asked questions was cold and the body language of that particular lady wasn’t very interested in helping us (she was playing with her nail). The room was superb, spacious, clean, and plenty of place us to hang out clothing (we are family of 2adults and 2young girls). The breakfast was amazing!! No complaints at all!! The girls loved it!! The pools was a bit disappointed. Need abit of make over to match with with hotel, it was a bit out dated. Overall will be back again! Thankyou again for ur hospitality Hotel Jen, and Adam😍
Dear Nita, thank you for the review and sharing your stay experience. We are sorry to learn of the poor attitude of a member of our staff which was not up to expectation. Rest assured that this is not the norm in our service standard and we have since addressed this for immediate improvement. On the other hand, we are happy that you were well pleased with Adam, whose service stood out with his warmth and helpfulness. It will be my pleasure to pass on your compliments to him. Your other nice comments are much appreciated, and we have also noted well your constructive feedback on our pools. We are sorry for any inconvenience caused. Indeed, we are glad to hear that you will visit again. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager.
Excellent stay ”
If you are traveling to Singapore and have no idea where to stay, you may consider Hotel Jen as your 1st choice. To keep it simple and short, please refer below :- Value : Best price among others Location : 10-15 mins walk to Ion shopping mall, but there is also shutter buses ready for you. Cleanliness : Excellent, i love it Staff : Professional and helpful Facilities : Did not use the facilities during my stay, but the swimming pool and the environment is wonderful. I'd stayed few hotels in Singapore, overall i highly recommended Hotel Jen for your choice.
Dear Lau, thank you for leaving a review. We are so pleased to know that it was an excellent stay and that we met expectation in most aspects of the experience. Your nice comments are much appreciated. We are indeed delighted for your kind recommendation, especially as 1st choice. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager