Fantastic value and staff”

Wonderful long weekend visit to Vienna with a stay at Hotel Kaiserhof Wien. This place ticks all the boxes - quiet rooms, quiet location, tourist highlights and restaurants within easy walking distance, excellent breakfast with lots of variety, wonderfully helpful staff at front desk (and serving breakfast. Had a minor room issue which was corrected immediately and with much professionalism (thank you again Krista!). No question we will return to Hotel Kaiserhof when we next visit Vienna. Thank you!

Friendly and beautiful hotel”

I stayed in the Kaiserhof for 2 nights. The hotel staff were all so helpful, the concierge/reception staff assisted with train/bus/taxi information, directions and recommendations, they were polite, friendly and very efficient. I can’t speak highly enough of them. My room was very clean, well decorated, well furnished, nothing about it looked tired like some hotels can be. My bed was very comfortable with very nice linen. The breakfast was plentiful with an excellent selection of fruit, yoghurt, meats, eggs, cheese and breads. The waiting staff were attentive and helpful. The street the hotel is situated in is nice and quiet and is within comfortable walking distance of Saint Stephens square, the Hapsburg Palace and the museum quarter. I would happily stay here again on any future trips to Vienna.

Hotel Kaiserhof Wien”

Our stay at Hotel Kaiserhof Vienna was wonderful, made very special by the amazing staff. All staff are very pleasant, always taking time to chat and provide a service above and beyond. Crystal on the front desk was especially helpful, providing us with suggestions and so lovely to chat with. Patricia in the restaurant was also very helpful and nothing was too much trouble. The hotel itself, outstanding in every way and definitely the best hotel we have stayed in. Thank you Kaiserhof Vienna.

Outstanding traditional style viennese hotel. ”

Highly recommend, location a few minutes walk to city center but located in very quiet street, staff amongst the best we have encountered, so efficient and courteous, entire hotel from entrance, rooms, dining areas,even the gym/ sauna which I looked in at but did not use ,meticulously clean and neat.We had an urgent airline ticketing issue that arose, the professional way in which this was resolved by a front desk member on our behalf truly outstanding, thank you sir, I'm sorry that I cannot recall your name .We thoroughly enjoyed a 7 night stay in an executive room, large, well furnished, good amenities, for us ideal. We would look no further than The Kaiserhof Hotel,if when we return to Vienna.

Really cool building but would not repeat ($)”

I enjoyed my stay at the Hotel Kaiserhof. The building and decorations are cool and my room was spacious and ornate. Pros +Atmosphere - architecture and decorations +Friendly and helpful staff +Location +Great breakfast spread Cons -two small beds pushed together to make one big bed -the gym was very disappointing -the price Overall, I was happy that I experienced Hotel Kaiserhof but I would not repeat because of the price.

We stayed an extra 3 nights!!”

I have already written a very positive review for the Kaiserhof as we stayed there the 3 nights previous to this booking and chose to stay another 3. We loved everything about the place but especially the friendly staff! It really made a difference as we were dealing with a family tragedy. Well done to the staff of the hotel. We will be back..... Thanks

Excellent hotel - even better staff”

I stayed here for 3 nights recently on a business trip. I have stayed in a number of hotels in Vienna and now I have a new favourite. The rooms are clean and comfortable (I stayed in a classic double room). They have nice little touches, for example the chocolates on the bed on arrival and the books on the bookshelf. Breakfasts are excellent. The staff deserve a special mention. All the staff at the front desk were friendly and very helpful. The staff at breakfast were also amazing - especially the woman who learnt our room numbers so she didn't have to ask every day. Location is a short walk to the nearest underground station and close enough to walk to the centre. They have umbrellas you can use if it is raining. You can also ride one of the slowest lifts in Vienna if you take the right hand lift - the left hand lift is only marginally faster :)

Thoroughly recommend this hotel in Vienna”

Cannot fault the Kaiserhof. I chose it based on the great reviews it receives and am happy to attest to its many benefits: excellent location, within a short walk of the city centre but in a nice quiet location away from the crowds; staff super helpful, Christa helped me with restaurants, taxi from airport etc...; breakfast is generous and fresh, very good indeed; chap at the bar in the evening also very friendly. We would gladly stay again on our next visit.

exceptional experience that surpassed expectations!”

The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

Why 4 star hotel here?”

Kaiserhif Wien was the best hotel out of 6 hotels stay in Czech and Austria. I stayed 4~5 star hotels during my travel but I don't understand why this hotel is 4 star. Room was very wide, facility was good, breakfast was fresh and plenty. Especially reception lady(should ask her name) welcomed with big smile and said good-bye gently. But only 1 lady answered phone my room-service after my long-day, she was very cold and made me feel offensive a little bit. Hope I could stay in this hotel soon.

Best hotel in wien”

Fantastic hotel Excellent rooms,big and quiet Nice personnell Best hotel i stayed Recently in Wien

exceptional experience that surpassed expectations!”

The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

Delightful stay”

I needed a hotel for two days before a business meeting at a large global brand hotel which could not accommodate me. I found this lovely, heritage style hotel and it was perfect. The staff were charming and helpful. I arrived at 10:00 in the morning after a long flight from Canada. My room was ready for me and I was able to have a shower and a quick nap before exploring Vienna. Throughout my stay everyone at the hotel went beyond the normal level of service. Breakfast was delicious with lots of choice. The breads were extraordinary and the array of jams and honey still on the comb was wonderful. I would stay here again without hesitation.

Excellent”

Hotel Kaiserhof is full of character, yet has up to date facilities. It is located in a quiet area close to St Stephenplatz and other places of interest. The buffet breakfast was great and the staff were very friendly.

Exceptional”

Best city hotel we’ve stayed in. Clean, everywhere, comfortable bed, friendly staff, close to centre and the most fabulous breakfast. Stay here in Vienna you will love it.

Very nice hotel to conclude our trip!”

The hotel located at about 7 minutes walk away from one of Vienna's major attraction (The Opera House), on a quiet side street. Everything was nice including room, staff, service and food. We were tired of eating out after 12 days of travel. We had clear Chicken Soup, deep fried Chicken strip with potato salad & lamb lettuce, and Mojito at the bar on our last night. I had to say all of these were right and perfect in many way and we were so delighted! It was a quite satisfying stay although it was just for two nights. Highly recommended to book whilst in Vienna!

Friendly, Helpful and Classic”

The hotel is a classic hotel with plenty of charm. The front desk was very helpful in giving us referrals. The valet was friendly and pleasant. He really went out of his way to help us a couple of times like giving us an umbrella as we were going for a walk and it started to rain. The late night desk person, David, was amazing and helped us with a situation that was critical early in the morning. It can’t say enough good things about the staff. Our room was a junior suite and it was a nice size. The bathroom was spacious and had what we needed. The bed was very comfortable with lots of options for pillows. The location is not bad being close to the train station. We valet parked our car for 21 euros a night. We were able to walk to many attractions. The hotel is not imposing or flashy from the street. Just a warm and friendly place to spend the night. I can’t say anything about the included breakfast as we had to leave so early in the morning. I would recommend the hotel.

We would go back”

A lovely hotel with comfortable room, welcoming staff and delicious breakfast, well located near Vienna ‘s famous Ring

Excellence in Personal Attention, Charming and Classy”

The hotel is lovely in an old word type décor, it is older but classic. Check in went smoothly and my room had everything I needed, even chocolates! Even though the walking directions are quite simple, somehow I got turned around a few times. My next hotel was across the street from the cathedral though, so this might have influenced my opinion. The room is charming in an old world style, actually the whole hotel. The bed, soft and comfortable, -wow the duvet! The water pressure just right and no noise from the outside or the adjacent neighbors. I loved the breakfast buffet. Classy décor. The tables are set up with cloth, silver and china. The buffet was organized and had an abundance of offerings. You can pour your own champagne and make a mimosa. I never felt rushed. The personnel were some of the most caring and attentive in all my travels. When I was sick, one attendant gave me her phone number and the number of her doctor. Extraordinarily unexpected and compassionate!

Exceptional in every way thanks!!”

From the moment we set foot in the hotel we were treated very well. My husband was trying to park the car outside of the hotel but there were roadworks which prevented us from using our GPS correctly. I walked around the block until I found the hotel and Johannes was on the reception desk, he offered to talk to my husband on the phone and direct him to the hotel. Amazing assistance!! The front office staff were always friendly and had a smile on their faces. Same could be said of the restaurant and cleaning staff. The room was the cheapest of them all.... the small double which was adequate for us. It had everything you could want and was cleaned thoroughly daily. The beds were comfortable, the fridge stocked, room service available, clean bathroom, beautiful white towels, white bed linen and attention payed to every detail. Very close to the underground, the trams stop and easy walking distance to the city. We enjoyed our stay so much that we booked for another 3 nights.