Exceptional
Location rating score
"Breakfast was promptly served at 5am as I requested."
Polliany - February 18, 2020
The staff were kind, courteous and asked a few times if I needed help setting up transportation to the airport for my early flight.
Polliany | February 18, 2020
Wonderful long weekend visit to Vienna with a stay at Hotel Kaiserhof Wien.
Robert | March 13, 2020
The rooms are clean and comfortable (I stayed in a classic double room).
Mark | March 6, 2020
The staffs are very nice, good buffet breakfast and good location
Lai | March 4, 2020
Very nice and friendly staffs, good location within attactions
Kien | June 25, 2019
Bed and pillows were very comfortable and I slept really well.
Polliany | February 18, 2020
320 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Vienna
Free Wi-Fi in all rooms!
Value for money | 9.2 |
Distance to city center | 1 km |
Nearest airport | Vienna International Airport (VIE) - Austria |
Distance to airport | 18.1 km |
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hotel Kaiserhof Wien is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 43 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Kaiserhof Wien also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Kaiserhof Wien has a car park that's close to the hotel. Parking is available for a fee of 21.50 EUR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Vienna with private transportation, the hotel can arrange both taxis or car rental.
Hotel Kaiserhof Wien does not permit smoking in any of its rooms or indoor areas.
"Absolutely loved staying at this hotel!"
Polliany
|
February 18, 2020
"The staff deserve a special mention."
Mark
|
March 6, 2020
"This hotel was a pretty good overall"
seungwoo
|
April 24, 2018
Located in a quiet cobbled street close to the famous Karlskirche, this hotel offers luxury at reasonable prices five minutes from the opera house. The hotel is within easy walking distance of the historic city center, only five minutes from the Ringstrasse and the St, Stephen’s Cathedral. The metro station Karlsplatz is only two blocks away. The Hotel Kaiserhof Wien has large, beautifully decorated rooms, modern bathrooms, satellite TV, and free internet access in the public spaces. The hotel serves a champagne breakfast, and the piano bar is a great place to relax. Leisure options include a gym, sauna, and solarium.
"One of the best hotels that I have stayed."
Riitta
|
March 15, 2020
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Guest's age | Extra bed |
---|---|
Children 0-6 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 7 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
Best value! ![]() Hotel Kaiserhof Wien | ![]() | ![]() | ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Exceptional 349 reviews 9.3 Location 9.2 | Excellent 347 reviews 8.6 Location 9.4 | Excellent 153 reviews 8.7 Location 9.3 | Excellent 563 reviews 8.8 Location 9.6 |
Neighborhood | 04. Wieden | 01. Innere Stadt | 10. Favoriten | 10. Favoriten |
Show reviews that mention
Friendly and beautiful hotel”
I stayed in the Kaiserhof for 2 nights. The hotel staff were all so helpful, the concierge/reception staff assisted with train/bus/taxi information, directions and recommendations, they were polite, friendly and very efficient. I can’t speak highly enough of them. My room was very clean, well decorated, well furnished, nothing about it looked tired like some hotels can be. My bed was very comfortable with very nice linen. The breakfast was plentiful with an excellent selection of fruit, yoghurt, meats, eggs, cheese and breads. The waiting staff were attentive and helpful. The street the hotel is situated in is nice and quiet and is within comfortable walking distance of Saint Stephens square, the Hapsburg Palace and the museum quarter. I would happily stay here again on any future trips to Vienna.
Dear Karen, thank you so much for your feedback and for your wonderful coments, concerning our staff, the breakfast, the room and the environment of the hotel. It makes us always happy to get 10 points of 10 and especially you had an unforgettable time in our Hotel Kaiserhof and in Vienna. Hope to see you again. Best regards. Your Kaiserhof Team
Outstanding traditional style viennese hotel. ”
Highly recommend, location a few minutes walk to city center but located in very quiet street, staff amongst the best we have encountered, so efficient and courteous, entire hotel from entrance, rooms, dining areas,even the gym/ sauna which I looked in at but did not use ,meticulously clean and neat.We had an urgent airline ticketing issue that arose, the professional way in which this was resolved by a front desk member on our behalf truly outstanding, thank you sir, I'm sorry that I cannot recall your name .We thoroughly enjoyed a 7 night stay in an executive room, large, well furnished, good amenities, for us ideal. We would look no further than The Kaiserhof Hotel,if when we return to Vienna.
Good Morning Geoffrey, thank you for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team
Really cool building but would not repeat ($)”
I enjoyed my stay at the Hotel Kaiserhof. The building and decorations are cool and my room was spacious and ornate. Pros +Atmosphere - architecture and decorations +Friendly and helpful staff +Location +Great breakfast spread Cons -two small beds pushed together to make one big bed -the gym was very disappointing -the price Overall, I was happy that I experienced Hotel Kaiserhof but I would not repeat because of the price.
Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team
We stayed an extra 3 nights!!”
I have already written a very positive review for the Kaiserhof as we stayed there the 3 nights previous to this booking and chose to stay another 3. We loved everything about the place but especially the friendly staff! It really made a difference as we were dealing with a family tragedy. Well done to the staff of the hotel. We will be back..... Thanks
Dear Sandra, we hope you had a pleasant journey home. We try to make our guests stays at HOTEL KAISERHOF WIEN as comfortable as possible. We wish all guests only positive moments at KAISERHOF - unfortunately, the circumstances sometimes do not allow this. We are very pleased to read that we were able to help a little during your your difficult time and made your stay with us a bit "pleasant". We would be very happy if you return to us soon again. Greetings from Vienna Your KAISERHOF team
exceptional experience that surpassed expectations!”
The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!
Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team
exceptional experience that surpassed expectations!”
The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!
Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team
Why 4 star hotel here?”
Kaiserhif Wien was the best hotel out of 6 hotels stay in Czech and Austria. I stayed 4~5 star hotels during my travel but I don't understand why this hotel is 4 star. Room was very wide, facility was good, breakfast was fresh and plenty. Especially reception lady(should ask her name) welcomed with big smile and said good-bye gently. But only 1 lady answered phone my room-service after my long-day, she was very cold and made me feel offensive a little bit. Hope I could stay in this hotel soon.
Good Evening from Vienna, thank you for taking time to comment on your stay at HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team
Very nice hotel to conclude our trip!”
The hotel located at about 7 minutes walk away from one of Vienna's major attraction (The Opera House), on a quiet side street. Everything was nice including room, staff, service and food. We were tired of eating out after 12 days of travel. We had clear Chicken Soup, deep fried Chicken strip with potato salad & lamb lettuce, and Mojito at the bar on our last night. I had to say all of these were right and perfect in many way and we were so delighted! It was a quite satisfying stay although it was just for two nights. Highly recommended to book whilst in Vienna!
Good Afternoon Fumi, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. Sunny greetings from Vienna Yours KAISERHOF Team
Cosy, comfortable, clean and friendly”
Though outside of Innerstadt, walking distance to Naschemarkt, Karlskirche, Musikverein and many "must to see" in Wien. We felt very happy with staffs' warm hospitality, clean room and lobby as well as hotel's European breakfast.
Dear AKINORI, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back at the KAISERHOF one day. Sunny greetings from Vienna Yours KAISERHOF Team
Nice, comfortable hotel in Vienna.”
This is a very nice, older style hotel in central downtown Vienna. Withing walking distance of St. Stephen's Cathedral, Karlskirche, Opera House, and a myriad of restaurants, shops, and other shopping opportunities. Exceptionally clean bathrooms and sleeping accommodations. Not in noisy location. Recommended highly after my pleasant stay.
Good morning Rodger, thank you very much for taking time to comment on your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF one day. Greetings from Vienna Yours KAISERHOF Team
Best hotel in wien”
Fantastic hotel Excellent rooms,big and quiet Nice personnell Best hotel i stayed Recently in Wien
Dear Agosino, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
Good hotel with nice breakfast not far from Vienna Opera”
Friendly stuff, good breakfast, nice clean quite rooms. 10-15 minutes walk to Vienna Opera and 5 minutes to metro station and 2 km to central railway station. The only minus is that you can't turn on heating in the room, you should call for someone to do it. Ones I came back late at night and it was cold in the room.
Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team
Exceptional”
Best city hotel we’ve stayed in. Clean, everywhere, comfortable bed, friendly staff, close to centre and the most fabulous breakfast. Stay here in Vienna you will love it.
Good Morning Angela, thank you for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team
Exceptional in every way thanks!!”
From the moment we set foot in the hotel we were treated very well. My husband was trying to park the car outside of the hotel but there were roadworks which prevented us from using our GPS correctly. I walked around the block until I found the hotel and Johannes was on the reception desk, he offered to talk to my husband on the phone and direct him to the hotel. Amazing assistance!! The front office staff were always friendly and had a smile on their faces. Same could be said of the restaurant and cleaning staff. The room was the cheapest of them all.... the small double which was adequate for us. It had everything you could want and was cleaned thoroughly daily. The beds were comfortable, the fridge stocked, room service available, clean bathroom, beautiful white towels, white bed linen and attention payed to every detail. Very close to the underground, the trams stop and easy walking distance to the city. We enjoyed our stay so much that we booked for another 3 nights.
Dear Sandra, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
We would go back”
A lovely hotel with comfortable room, welcoming staff and delicious breakfast, well located near Vienna ‘s famous Ring
Dear Julia, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. Kind regards Yours KAISERHOF Team
Excellence in Personal Attention, Charming and Classy”
The hotel is lovely in an old word type décor, it is older but classic. Check in went smoothly and my room had everything I needed, even chocolates! Even though the walking directions are quite simple, somehow I got turned around a few times. My next hotel was across the street from the cathedral though, so this might have influenced my opinion. The room is charming in an old world style, actually the whole hotel. The bed, soft and comfortable, -wow the duvet! The water pressure just right and no noise from the outside or the adjacent neighbors. I loved the breakfast buffet. Classy décor. The tables are set up with cloth, silver and china. The buffet was organized and had an abundance of offerings. You can pour your own champagne and make a mimosa. I never felt rushed. The personnel were some of the most caring and attentive in all my travels. When I was sick, one attendant gave me her phone number and the number of her doctor. Extraordinarily unexpected and compassionate!
Good Morning Denise, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments, your feedback and your kind words. We look forward welcoming you back again at the hotel one day. Sunny greetings from Vienna Yours KAISERHOF Team
Nice Hotel with Friendly Staff”
Staff was nice and the hotel was also well-maintained. Breakfast was always great and had they a good selection. Coffee was also very nice. Pillows were comfortable and you could even request for specific ones you liked. There is a grocery store just around the corner so you could go down to buy something quick to eat if you don't feel like going out to a restaurant. After a long day of walking, we would sit around the lobby - which had a comfortable atmosphere - and have a glass of water before retreating to our rooms. We saw other hotel guests doing this as well. Good location, as we mostly walked to get to our destination.
Good Morning, thank you very much for takting time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team
Great hotel”
One of the best hotels I've stayed in. Wonderful location, walking distance from Wien's Opera, Beautiful settings of all hotel's facilities: Lobby, Dining room, Guest rooms. Everything is perfectly clean and tidy. Breakfast is the very good and rich, served in a very elegant way. All Hotel stuff are very kind welcoming. One thing to pay attention to, is that the ground floor rooms that are not facing the street are below hotel's courtyard's level and their large windows are facing some kind of a service area
Good Morning Shmuel, thank you for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team
GREAT!”
Great breakfast. Housekeeper Zen was very helpful-- she recommended places and events to us as well as weather reports. Front desk was also very kind-- giving directions and making sure we got the same exact hotel room when we returned from Prague. The breakfast is wonderful. Delicious spread with quality produce everyday. There are only 2 negatives--- there was an asian waitress who yelled at my father about coffee one morning (which we found VERY strange because everyone was EXTREMELY NICE) and that the road is a one way road that UBER kept circling blocks to get to (if you're walking or taking public transport, it's absolutely no problem). All in all, would return again. Most definitely.
Good Morning Denise, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Greetings from Vienna Yours KAISERHOF Team
Lovely Short stay at the Kaiserhof Vienna ”
The hotel is a short walk from Karlsplatz station from where you can connect easily to most parts or just walk 10-15 minutes to the Inner Stadt Staff were very welcoming and could not do enough for you - eg restaurant reservations and other helpful tips The breakfasts were amazing - great choice and variety The room was very clean and cosy though not over hot which was good and the bed very comfortable Would stay again for sure
Good Morning John, thank you very much for taking the possibility to comment on your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your kind words. We look forward welcoming you back at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team