Friendly and beautiful hotel”

I stayed in the Kaiserhof for 2 nights. The hotel staff were all so helpful, the concierge/reception staff assisted with train/bus/taxi information, directions and recommendations, they were polite, friendly and very efficient. I can’t speak highly enough of them. My room was very clean, well decorated, well furnished, nothing about it looked tired like some hotels can be. My bed was very comfortable with very nice linen. The breakfast was plentiful with an excellent selection of fruit, yoghurt, meats, eggs, cheese and breads. The waiting staff were attentive and helpful. The street the hotel is situated in is nice and quiet and is within comfortable walking distance of Saint Stephens square, the Hapsburg Palace and the museum quarter. I would happily stay here again on any future trips to Vienna.

Outstanding traditional style viennese hotel. ”

Highly recommend, location a few minutes walk to city center but located in very quiet street, staff amongst the best we have encountered, so efficient and courteous, entire hotel from entrance, rooms, dining areas,even the gym/ sauna which I looked in at but did not use ,meticulously clean and neat.We had an urgent airline ticketing issue that arose, the professional way in which this was resolved by a front desk member on our behalf truly outstanding, thank you sir, I'm sorry that I cannot recall your name .We thoroughly enjoyed a 7 night stay in an executive room, large, well furnished, good amenities, for us ideal. We would look no further than The Kaiserhof Hotel,if when we return to Vienna.

Really cool building but would not repeat ($)”

I enjoyed my stay at the Hotel Kaiserhof. The building and decorations are cool and my room was spacious and ornate. Pros +Atmosphere - architecture and decorations +Friendly and helpful staff +Location +Great breakfast spread Cons -two small beds pushed together to make one big bed -the gym was very disappointing -the price Overall, I was happy that I experienced Hotel Kaiserhof but I would not repeat because of the price.

We stayed an extra 3 nights!!”

I have already written a very positive review for the Kaiserhof as we stayed there the 3 nights previous to this booking and chose to stay another 3. We loved everything about the place but especially the friendly staff! It really made a difference as we were dealing with a family tragedy. Well done to the staff of the hotel. We will be back..... Thanks

exceptional experience that surpassed expectations!”

The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

exceptional experience that surpassed expectations!”

The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

Why 4 star hotel here?”

Kaiserhif Wien was the best hotel out of 6 hotels stay in Czech and Austria. I stayed 4~5 star hotels during my travel but I don't understand why this hotel is 4 star. Room was very wide, facility was good, breakfast was fresh and plenty. Especially reception lady(should ask her name) welcomed with big smile and said good-bye gently. But only 1 lady answered phone my room-service after my long-day, she was very cold and made me feel offensive a little bit. Hope I could stay in this hotel soon.

Very nice hotel to conclude our trip!”

The hotel located at about 7 minutes walk away from one of Vienna's major attraction (The Opera House), on a quiet side street. Everything was nice including room, staff, service and food. We were tired of eating out after 12 days of travel. We had clear Chicken Soup, deep fried Chicken strip with potato salad & lamb lettuce, and Mojito at the bar on our last night. I had to say all of these were right and perfect in many way and we were so delighted! It was a quite satisfying stay although it was just for two nights. Highly recommended to book whilst in Vienna!

Cosy, comfortable, clean and friendly”

Though outside of Innerstadt, walking distance to Naschemarkt, Karlskirche, Musikverein and many "must to see" in Wien. We felt very happy with staffs' warm hospitality, clean room and lobby as well as hotel's European breakfast.

Nice, comfortable hotel in Vienna.”

This is a very nice, older style hotel in central downtown Vienna. Withing walking distance of St. Stephen's Cathedral, Karlskirche, Opera House, and a myriad of restaurants, shops, and other shopping opportunities. Exceptionally clean bathrooms and sleeping accommodations. Not in noisy location. Recommended highly after my pleasant stay.

Best hotel in wien”

Fantastic hotel Excellent rooms,big and quiet Nice personnell Best hotel i stayed Recently in Wien

Good hotel with nice breakfast not far from Vienna Opera”

Friendly stuff, good breakfast, nice clean quite rooms. 10-15 minutes walk to Vienna Opera and 5 minutes to metro station and 2 km to central railway station. The only minus is that you can't turn on heating in the room, you should call for someone to do it. Ones I came back late at night and it was cold in the room.

Exceptional”

Best city hotel we’ve stayed in. Clean, everywhere, comfortable bed, friendly staff, close to centre and the most fabulous breakfast. Stay here in Vienna you will love it.

Exceptional in every way thanks!!”

From the moment we set foot in the hotel we were treated very well. My husband was trying to park the car outside of the hotel but there were roadworks which prevented us from using our GPS correctly. I walked around the block until I found the hotel and Johannes was on the reception desk, he offered to talk to my husband on the phone and direct him to the hotel. Amazing assistance!! The front office staff were always friendly and had a smile on their faces. Same could be said of the restaurant and cleaning staff. The room was the cheapest of them all.... the small double which was adequate for us. It had everything you could want and was cleaned thoroughly daily. The beds were comfortable, the fridge stocked, room service available, clean bathroom, beautiful white towels, white bed linen and attention payed to every detail. Very close to the underground, the trams stop and easy walking distance to the city. We enjoyed our stay so much that we booked for another 3 nights.

We would go back”

A lovely hotel with comfortable room, welcoming staff and delicious breakfast, well located near Vienna ‘s famous Ring

Excellence in Personal Attention, Charming and Classy”

The hotel is lovely in an old word type décor, it is older but classic. Check in went smoothly and my room had everything I needed, even chocolates! Even though the walking directions are quite simple, somehow I got turned around a few times. My next hotel was across the street from the cathedral though, so this might have influenced my opinion. The room is charming in an old world style, actually the whole hotel. The bed, soft and comfortable, -wow the duvet! The water pressure just right and no noise from the outside or the adjacent neighbors. I loved the breakfast buffet. Classy décor. The tables are set up with cloth, silver and china. The buffet was organized and had an abundance of offerings. You can pour your own champagne and make a mimosa. I never felt rushed. The personnel were some of the most caring and attentive in all my travels. When I was sick, one attendant gave me her phone number and the number of her doctor. Extraordinarily unexpected and compassionate!

Nice Hotel with Friendly Staff”

Staff was nice and the hotel was also well-maintained. Breakfast was always great and had they a good selection. Coffee was also very nice. Pillows were comfortable and you could even request for specific ones you liked. There is a grocery store just around the corner so you could go down to buy something quick to eat if you don't feel like going out to a restaurant. After a long day of walking, we would sit around the lobby - which had a comfortable atmosphere - and have a glass of water before retreating to our rooms. We saw other hotel guests doing this as well. Good location, as we mostly walked to get to our destination.

Great hotel”

One of the best hotels I've stayed in. Wonderful location, walking distance from Wien's Opera, Beautiful settings of all hotel's facilities: Lobby, Dining room, Guest rooms. Everything is perfectly clean and tidy. Breakfast is the very good and rich, served in a very elegant way. All Hotel stuff are very kind welcoming. One thing to pay attention to, is that the ground floor rooms that are not facing the street are below hotel's courtyard's level and their large windows are facing some kind of a service area

GREAT!”

Great breakfast. Housekeeper Zen was very helpful-- she recommended places and events to us as well as weather reports. Front desk was also very kind-- giving directions and making sure we got the same exact hotel room when we returned from Prague. The breakfast is wonderful. Delicious spread with quality produce everyday. There are only 2 negatives--- there was an asian waitress who yelled at my father about coffee one morning (which we found VERY strange because everyone was EXTREMELY NICE) and that the road is a one way road that UBER kept circling blocks to get to (if you're walking or taking public transport, it's absolutely no problem). All in all, would return again. Most definitely.

Lovely Short stay at the Kaiserhof Vienna ”

The hotel is a short walk from Karlsplatz station from where you can connect easily to most parts or just walk 10-15 minutes to the Inner Stadt Staff were very welcoming and could not do enough for you - eg restaurant reservations and other helpful tips The breakfasts were amazing - great choice and variety The room was very clean and cosy though not over hot which was good and the bed very comfortable Would stay again for sure