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9.3

Exceptional
/10
(1,389 reviews)See what guests said
Highly rated by guests – 93% would recommend
Breakfast36
Housekeeping21
Shops1
See map

9.2

Exceptional

Location rating score

Exceptional location - 650 meters from city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Travel Shop Rilkeplatz

40 m

Vienna Hofburg Orchestra

90 m

Generali Foundation Museum

100 m

Bobby's Food Store

160 m

Erzherzog-Johann-Platz

160 m

Popular landmarks
Wiener Staatsoper

620 m

Kunsthistorisches Museum Vienna

870 m

The Hofburg

1.2 km

Belvedere Museum

1.2 km

Historic Center of Vienna

1.2 km

Closest landmarks
Paulaner Apotheke

100 m

Labor Berset

110 m

Friedrich Kummer

160 m

Dr. Thomas Strauch

170 m

Denkmal Josef Ressel

220 m

Hotel Kaiserhof Wien

"Great service and wonderful breakfast."

Chris - May 11, 2022
Business Double Room - Guestroom Hotel Kaiserhof Wien
 Hotel Kaiserhof Wien
Lobby Hotel Kaiserhof Wien
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Removed from saved list

2021

Hotel Kaiserhof Wien

Frankenberggasse 10, 04. Wieden, Vienna, Austria, 1040 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the 04. Wieden part of Vienna, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Schonbrunn Palace. Rated with 4 stars, this high-quality property provides guests with access to massage, fitness center and steamroom on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
  • 320 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Vienna

  • Free Wi-Fi in all rooms!

Value for money9.2
Distance to city center1 km
Location rating9.2
Nearest airportVienna International Airport (VIE) - Austria
Distance to airport18.1 km

Rooms available at Hotel Kaiserhof Wien

Exceptional
Room comfort & quality

9.5

Classic Double Room
...
  • Room size: 21 m²/226 ft²
  • Shower and bathtub
  • 1 double bed
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Superior Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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Suite
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
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Classic Double Room with Extra Bed
...
  • Room size: 24 m²/258 ft²
  • Shower and bathtub
  • 1 double bed and 1 sofa bed
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Premier Suite
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 1 sofa bed and 1 queen bed
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Business Double Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 double bed
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Junior Suite
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 1 king bed
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Double or Twin Room - Allergy Free
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 2 single beds
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Triple Standard
...
  • Room size: 23 m²/248 ft²
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DOUBLE Allergy-friendly
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hotel Kaiserhof Wien?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hotel Kaiserhof Wien?

    Hotel Kaiserhof Wien is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 43 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Kaiserhof Wien also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Kaiserhof Wien has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 21.50 EUR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Vienna with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Hotel Kaiserhof Wien?

    Start your mornings right, with the continental and buffet breakfast options offered at Hotel Kaiserhof Wien. Full american breakfast is available for guests.

    What are my dining options at Hotel Kaiserhof Wien?

    Hotel Kaiserhof Wien features an on-site restaurant for your dining convenience.

    Can business events be hosted at Hotel Kaiserhof Wien?

    On-site venues and convenient event services make Hotel Kaiserhof Wien an ideal choice for hosting events such as seminars and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Hotel Kaiserhof Wien?

    Hotel Kaiserhof Wien does not permit smoking in any of its rooms or indoor areas.

    What is the closest train, metro, or bus station to Hotel Kaiserhof Wien?

    The closest train, metro, or bus station is Karlsplatz Underground Station, 320 m away from Hotel Kaiserhof Wien.

    What restaurants are nearby Hotel Kaiserhof Wien?

    Hotel Kaiserhof Wien’s neighborhood is 04. Wieden which includes popular restaurants such as Leanback, Lanea and Mezzo Roma.

    What popular shopping places are close to Hotel Kaiserhof Wien?

    Located in the 04. Wieden area, Hotel Kaiserhof Wien is close to great shopping choices like Alphaville, Flea Market and Galerie Lehner.

    What are popular attractions near Hotel Kaiserhof Wien?

    Hotel Kaiserhof Wien is located in 04. Wieden area, which is famous for attractions such as Karlskirche, Generali Foundation Museum and Erzherzog-Johann-Platz.

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    Explore the neighborhood

    What people love about Hotel Kaiserhof Wien

    • 8.4

      Excellent
      Breakfast

      "Great service and wonderful breakfast."

      Chris

      |

      May 11, 2022

    • 9.6

      Exceptional
      Breakfast

      "The best service you can receive in a hotel , from the reception to the breakfast"

      Maria

      |

      April 22, 2022

    • 10

      Exceptional
      Staff 

      "Excellent Staff , exceptional cleanliness and quality of service , excellent breakfast and perfectly located ,within walking distance to major attractions ."

      ANDREAS

      |

      March 7, 2022

    Property ranking|Compared to 1,864 Vienna properties
    See all rankings
    Value for money score
    9.2/10
    Service score
    9.5/10
    Cleanliness score
    9.6/10
    Room comfort score
    9.5/10
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
    Better than
    99
    %
    of Vienna properties
    Overall rating:

    9.3

    Exceptional
    1,389 reviews
    Cleanliness
    9.6
    Facilities
    9.1
    Location
    9.2
    Read all reviews >
    What travelers say they love:
    Incredible attention to detail: seasonally adjusted premium ...
    Richard from United States
    Couple
    More about Hotel Kaiserhof Wien

    More about Hotel Kaiserhof Wien

    Hotel Kaiserhof Wien

    Wake up to the wonder of Vienna with a stay at Hotel Kaiserhof Wien, located only minutes from the heart of the city. Sampling the authentic culture of Vienna is easy with a stay at Hotel Kaiserhof Wien, just 4.3 km from Schonbrunn Palace.
    The facilities and services provided by Hotel Kaiserhof Wien ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Vienna.
    Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
    The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
    Experience high-quality room facilities during your stay at Hotel Kaiserhof Wien. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Your mornings at Hotel Kaiserhof Wien begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Have fun at night with your travel companions right at the hotel's bar.
    To fill your days, be sure to check out the fantastic facilities offered at Hotel Kaiserhof Wien. Pamper and indulge yourself with a visit to the massage, steam room, spa and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the library.


    Around the property

    There are many attractions to discover within close proximity to Hotel Kaiserhof Wien. Engage in the city's best art at The Hofburg located 1.1 km away, where you can learn about the local art scene and buy original works.


    Reasons to stay here

    This hotel scores higher than 99% of the city's accommodations on value for money
    Past guests rate facilities here higher than 99% of the city's accommodation.
    This hotel's food and dining score higher than 99% of accommodations in the city.

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    Amenities and facilities
    Exceptional
    Facilities

    9.1

    Most talked about facilities

    Breakfast

    33 mentions

    Housekeeping

    14 mentions

    Languages spoken

    • English
    • Croatian
    • Dutch
    • French
    • German
    • Hungarian
    • Italian
    • Russian
    • Spanish

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Massage
    • Sauna
    • Spa
    • Steamroom
    • Ticket services
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alcohol
    • Bar
    • Bottle of water
    • Breakfast [free]
    • Coffee shop
    • Kitchen
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Fireplace
    • Grooming service
    • Heating in public area
    • Invoice provided
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room
    • Kids meal

    Access

    • Allergy-free rooms
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Dog-friendly
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Car park [charges apply]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking

    Available in all rooms

    • Accessible by elevator
    • Air conditioning
    • Alarm clock
    • Closet
    • Coffee/tea maker
    • Desk
    • Free bottled water
    • Hair dryer
    • Hand sanitizer
    • Heating
    • In-room safe box
    • iPod docking station
    • Ironing facilities
    • Linens
    • Locker
    • Mini bar
    • Private bathroom
    • Radio
    • Safety/security feature
    • Satellite/cable channels
    • Shower
    • Smoke detector
    • Socket near the bed
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • Vegetarian
    • Gluten-free
    • Buffet
    Location
    Frankenberggasse 10, 04. Wieden, Vienna, Austria, 1040
    Exceptional
    Location

    9.2

    Airports

    • Vienna International Airport (VIE) - Austria
      18.1 km 32 min drive
    • M. R. Štefánik Airport (BTS) - Slovakia
      61.7 km

    Public transportation

    • Karlsplatz Underground Station
      320 m
    • Museumsquartier Metro Stop
      760 m

    Hospital or clinic

    • Paulaner Apotheke
      100 m

    Shopping

    • Vienna Naschmarkt
      760 m

    Convenience store

    • Denn's Biomarkt Store
      920 m

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Wiener Staatsoper
      620 m
    • Kunsthistorisches Museum Vienna
      870 m
    • The Hofburg
      1.2 km
    • Belvedere Museum
      1.2 km
    • Historic Center of Vienna
      1.2 km
    • St. Stephen's Cathedral
      1.3 km
    • Prater
      3.1 km
    • Schonbrunn Palace
      4.3 km
    • Tiergarten Schoenbrunn - Zoo Vienna
      5.1 km
    • Schonbrunner Gardens
      5.3 km

    Nearby landmarks

    • Travel Shop Rilkeplatz
      40 m
    • Vienna Hofburg Orchestra
      90 m
    • Paulaner Apotheke
      100 m
    • Generali Foundation Museum
      100 m
    • Labor Berset
      110 m
    • Bobby's Food Store
      160 m
    • Friedrich Kummer
      160 m
    • Erzherzog-Johann-Platz
      160 m
    • Alphaville
      170 m
    • Bobby's Foodstore
      170 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00
    • Reception open until12:00

    Getting around

    • Airport transfer fee43 EUR
    • Distance from city center1 km
    • Travel time to airport (minutes)20

    Extras

    • Daily Internet/Wi-Fi fee0 EUR

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors6
    • Number of restaurants1
    • Number of rooms 74
    • Room voltage220
    • Year property opened1896
    • Most recent renovation2017

    Parking

    • Daily parking fee21.50 EUR
    Property announcements

    Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    Reviews of Hotel Kaiserhof Wien from real guests

    Provided by verified guests of Agoda
    9.3
    /
    10
    Exceptional
    Cleanliness9.6
    Facilities9.1
    Location9.2
    Room comfort and quality9.5
    Service9.5
    Value for money9.2
    High score for Vienna
    Rating
    9+ Exceptional (165)
    8-9 Excellent (22)
    7-8 Very Good (12)
    6-7 Good (2)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (48)
    Jun - Aug (64)
    Sep - Nov (49)
    Dec - Feb (45)
    All guests (396)
    All room types
    All languages

    Show reviews that mention 

    Showing 206 verified guest comments
    12345
    10.0
    Exceptional
    Robert from Canada
    Couple
    Stayed 2 nights in March 2020

    Fantastic value and staff”

    Wonderful long weekend visit to Vienna with a stay at Hotel Kaiserhof Wien. This place ticks all the boxes - quiet rooms, quiet location, tourist highlights and restaurants within easy walking distance, excellent breakfast with lots of variety, wonderfully helpful staff at front desk (and serving breakfast. Had a minor room issue which was corrected immediately and with much professionalism (thank you again Krista!). No question we will return to Hotel Kaiserhof when we next visit Vienna. Thank you!

    Reviewed March 13, 2020

    See room deals

    10.0
    Exceptional
    Karen from United Kingdom
    Solo traveler
    Standard Single
    Stayed 2 nights in September 2018

    Friendly and beautiful hotel”

    I stayed in the Kaiserhof for 2 nights. The hotel staff were all so helpful, the concierge/reception staff assisted with train/bus/taxi information, directions and recommendations, they were polite, friendly and very efficient. I can’t speak highly enough of them. My room was very clean, well decorated, well furnished, nothing about it looked tired like some hotels can be. My bed was very comfortable with very nice linen. The breakfast was plentiful with an excellent selection of fruit, yoghurt, meats, eggs, cheese and breads. The waiting staff were attentive and helpful. The street the hotel is situated in is nice and quiet and is within comfortable walking distance of Saint Stephens square, the Hapsburg Palace and the museum quarter. I would happily stay here again on any future trips to Vienna.

    Reviewed September 15, 2018

    See room deals

    Dear Karen, thank you so much for your feedback and for your wonderful coments, concerning our staff, the breakfast, the room and the environment of the hotel. It makes us always happy to get 10 points of 10 and especially you had an unforgettable time in our Hotel Kaiserhof and in Vienna. Hope to see you again. Best regards. Your Kaiserhof Team

    Responded October 02, 2018
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Steven from United Kingdom
    Couple
    Stayed 3 nights in September 2020

    Hotel Kaiserhof Wien”

    Our stay at Hotel Kaiserhof Vienna was wonderful, made very special by the amazing staff. All staff are very pleasant, always taking time to chat and provide a service above and beyond. Crystal on the front desk was especially helpful, providing us with suggestions and so lovely to chat with. Patricia in the restaurant was also very helpful and nothing was too much trouble. The hotel itself, outstanding in every way and definitely the best hotel we have stayed in. Thank you Kaiserhof Vienna.

    Reviewed September 21, 2020

    See room deals

    Dear valued guest, thank you very much for your recent stay at the HOTEL KAISERHOF Wien and for sharing your wonderful review with us. We are truly delighted to receive such amazing praises and shall share it with all our colleagues. We would love to welcome you again! Kind regards, HOTEL KAISERHOF Wien Management & Team

    Responded September 24, 2020
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Geoffrey from Australia
    Couple
    Business Double Room
    Stayed 7 nights in November 2017

    Outstanding traditional style viennese hotel. ”

    Highly recommend, location a few minutes walk to city center but located in very quiet street, staff amongst the best we have encountered, so efficient and courteous, entire hotel from entrance, rooms, dining areas,even the gym/ sauna which I looked in at but did not use ,meticulously clean and neat.We had an urgent airline ticketing issue that arose, the professional way in which this was resolved by a front desk member on our behalf truly outstanding, thank you sir, I'm sorry that I cannot recall your name .We thoroughly enjoyed a 7 night stay in an executive room, large, well furnished, good amenities, for us ideal. We would look no further than The Kaiserhof Hotel,if when we return to Vienna.

    Reviewed December 07, 2017

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    Good Morning Geoffrey, thank you for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team

    Responded March 21, 2018
    Hotel Kaiserhof Wien
    8.8
    Excellent
    Irvin from United States
    Solo traveler
    Stayed 3 nights in August 2016

    Really cool building but would not repeat ($)”

    I enjoyed my stay at the Hotel Kaiserhof. The building and decorations are cool and my room was spacious and ornate. Pros +Atmosphere - architecture and decorations +Friendly and helpful staff +Location +Great breakfast spread Cons -two small beds pushed together to make one big bed -the gym was very disappointing -the price Overall, I was happy that I experienced Hotel Kaiserhof but I would not repeat because of the price.

    Reviewed August 16, 2016

    See room deals

    Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team

    Responded June 12, 2017
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Sandra from United Kingdom
    Couple
    Stayed 3 nights in August 2018

    We stayed an extra 3 nights!!”

    I have already written a very positive review for the Kaiserhof as we stayed there the 3 nights previous to this booking and chose to stay another 3. We loved everything about the place but especially the friendly staff! It really made a difference as we were dealing with a family tragedy. Well done to the staff of the hotel. We will be back..... Thanks

    Reviewed August 22, 2018

    See room deals

    Dear Sandra, we hope you had a pleasant journey home. We try to make our guests stays at HOTEL KAISERHOF WIEN as comfortable as possible. We wish all guests only positive moments at KAISERHOF - unfortunately, the circumstances sometimes do not allow this. We are very pleased to read that we were able to help a little during your your difficult time and made your stay with us a bit "pleasant". We would be very happy if you return to us soon again. Greetings from Vienna Your KAISERHOF team

    Responded August 24, 2018
    Hotel Kaiserhof Wien
    9.6
    Exceptional
    Mark from United Kingdom
    Business traveler
    Classic Double Room
    Stayed 3 nights in March 2020

    Excellent hotel - even better staff”

    I stayed here for 3 nights recently on a business trip. I have stayed in a number of hotels in Vienna and now I have a new favourite. The rooms are clean and comfortable (I stayed in a classic double room). They have nice little touches, for example the chocolates on the bed on arrival and the books on the bookshelf. Breakfasts are excellent. The staff deserve a special mention. All the staff at the front desk were friendly and very helpful. The staff at breakfast were also amazing - especially the woman who learnt our room numbers so she didn't have to ask every day. Location is a short walk to the nearest underground station and close enough to walk to the centre. They have umbrellas you can use if it is raining. You can also ride one of the slowest lifts in Vienna if you take the right hand lift - the left hand lift is only marginally faster :)

    Reviewed March 06, 2020

    See room deals

    10.0
    Exceptional
    James from United Kingdom
    Couple
    Superior Double Room
    Stayed 3 nights in November 2019

    Thoroughly recommend this hotel in Vienna”

    Cannot fault the Kaiserhof. I chose it based on the great reviews it receives and am happy to attest to its many benefits: excellent location, within a short walk of the city centre but in a nice quiet location away from the crowds; staff super helpful, Christa helped me with restaurants, taxi from airport etc...; breakfast is generous and fresh, very good indeed; chap at the bar in the evening also very friendly. We would gladly stay again on our next visit.

    Reviewed December 03, 2019

    See room deals

    Dear James, we would like to sincerely thank you for taking the time to share your experiences following your recent stay with us. It is always fantastic when our dedicated colleagues receive recognition for their efforts and we are all delighted that you enjoyed your breakfast at Kaiserhof Wien. Our guests consistently praise the location of our hotel right next to the city's heart. Thank you for your feedback. We look forward to the opportunity of welcoming you back hopefully in the very near future. With kindest regards, Kaiserhof Management & Team

    Responded December 16, 2019
    Hotel Kaiserhof Wien
    9.2
    Exceptional
    Gunther from Mexico
    Couple
    Classic Double Room with Extra Bed
    Stayed 2 nights in March 2016

    exceptional experience that surpassed expectations!”

    The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

    Reviewed March 28, 2016

    See room deals

    Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team

    Responded June 12, 2017
    Hotel Kaiserhof Wien
    9.6
    Exceptional
    Hyegyeong from South Korea
    Family with teens
    Stayed 2 nights in October 2019

    Why 4 star hotel here?”

    Kaiserhif Wien was the best hotel out of 6 hotels stay in Czech and Austria. I stayed 4~5 star hotels during my travel but I don't understand why this hotel is 4 star. Room was very wide, facility was good, breakfast was fresh and plenty. Especially reception lady(should ask her name) welcomed with big smile and said good-bye gently. But only 1 lady answered phone my room-service after my long-day, she was very cold and made me feel offensive a little bit. Hope I could stay in this hotel soon.

    Reviewed October 18, 2019

    See room deals

    Good Evening from Vienna, thank you for taking time to comment on your stay at HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team

    Responded October 28, 2019
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    agostino from Italy
    Group
    Superior Double Room
    Stayed 4 nights in August 2018

    Best hotel in wien”

    Fantastic hotel Excellent rooms,big and quiet Nice personnell Best hotel i stayed Recently in Wien

    Reviewed September 07, 2018

    See room deals

    Dear Agosino, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team

    Responded September 12, 2018
    Hotel Kaiserhof Wien
    9.2
    Exceptional
    Gunther from Mexico
    Group
    Stayed 2 nights in March 2016

    exceptional experience that surpassed expectations!”

    The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!

    Reviewed March 28, 2016

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    Dear Guest Thank you for your feedback and your review! Yours KAISERHOF Team

    Responded June 12, 2017
    Hotel Kaiserhof Wien
    9.6
    Exceptional
    Nancy from Canada
    Solo traveler
    Stayed 2 nights in February 2020

    Delightful stay”

    I needed a hotel for two days before a business meeting at a large global brand hotel which could not accommodate me. I found this lovely, heritage style hotel and it was perfect. The staff were charming and helpful. I arrived at 10:00 in the morning after a long flight from Canada. My room was ready for me and I was able to have a shower and a quick nap before exploring Vienna. Throughout my stay everyone at the hotel went beyond the normal level of service. Breakfast was delicious with lots of choice. The breads were extraordinary and the array of jams and honey still on the comb was wonderful. I would stay here again without hesitation.

    Reviewed February 05, 2020

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    Dear Valued Guest, we would like to sincerely thank you for taking the time to share your pleasant impressions following your recent stay with us. We are truly humbled by your praises and all of our colleagues are extremely proud for receiving such remarks. It will trigger further motivation to continue the aim of exceeding our guest's expectations. We are very happy that we were able to make your stay as comfy as possible and that you enjoyed your stay with us! We very much look forward to welcoming you back in the hopefully very near future. With kindest regards and best wishes, HOTEL KAISERHOF WIEN Management & Team

    Responded February 07, 2020
    Hotel Kaiserhof Wien
    8.8
    Excellent
    Jonathan from Singapore
    Family with teens
    Classic Double Room with Extra Bed
    Stayed 2 nights in January 2020

    Excellent”

    Hotel Kaiserhof is full of character, yet has up to date facilities. It is located in a quiet area close to St Stephenplatz and other places of interest. The buffet breakfast was great and the staff were very friendly.

    Reviewed January 07, 2020

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    Dear valued Guest, we would like to sincerely thank you for taking the time to share your pleasant impressions following your recent stay with us. We are humbled by your praises and we shall share your feedback with all of our colleagues! It is always fantastic when our dedicated colleagues receive recognition for their efforts and we are all delighted that you enjoyed your breakfast at Kaiserhof Wien. Our guests consistently praise the location right next to the city's heart. Thank you for your feedback. Our history is the most important thing in our hotel. It has made us who we are and how we represent ourselves today. We are very pleased that this spirit has reached you and that you appreciate it. We are very happy to hear that you have enjoyed your stay so much. We are looking forward of welcoming you again hopefully in the very near future. Kind regards Hotel Kaiserhof Wien Management & Team

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    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Angela from United Kingdom
    Couple
    Stayed 2 nights in December 2017

    Exceptional”

    Best city hotel we’ve stayed in. Clean, everywhere, comfortable bed, friendly staff, close to centre and the most fabulous breakfast. Stay here in Vienna you will love it.

    Reviewed January 02, 2018

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    Good Morning Angela, thank you for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day. Kind regards Yours KAISERHOF Team

    Responded March 21, 2018
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Fumi from Hong Kong SAR, China
    Couple
    Stayed 2 nights in July 2018

    Very nice hotel to conclude our trip!”

    The hotel located at about 7 minutes walk away from one of Vienna's major attraction (The Opera House), on a quiet side street. Everything was nice including room, staff, service and food. We were tired of eating out after 12 days of travel. We had clear Chicken Soup, deep fried Chicken strip with potato salad & lamb lettuce, and Mojito at the bar on our last night. I had to say all of these were right and perfect in many way and we were so delighted! It was a quite satisfying stay although it was just for two nights. Highly recommended to book whilst in Vienna!

    Reviewed July 10, 2018

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    Good Afternoon Fumi, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. Sunny greetings from Vienna Yours KAISERHOF Team

    Responded July 20, 2018
    Hotel Kaiserhof Wien
    9.6
    Exceptional
    Paul from United States
    Couple
    Junior Suite
    Stayed 2 nights in March 2020

    Friendly, Helpful and Classic”

    The hotel is a classic hotel with plenty of charm. The front desk was very helpful in giving us referrals. The valet was friendly and pleasant. He really went out of his way to help us a couple of times like giving us an umbrella as we were going for a walk and it started to rain. The late night desk person, David, was amazing and helped us with a situation that was critical early in the morning. It can’t say enough good things about the staff. Our room was a junior suite and it was a nice size. The bathroom was spacious and had what we needed. The bed was very comfortable with lots of options for pillows. The location is not bad being close to the train station. We valet parked our car for 21 euros a night. We were able to walk to many attractions. The hotel is not imposing or flashy from the street. Just a warm and friendly place to spend the night. I can’t say anything about the included breakfast as we had to leave so early in the morning. I would recommend the hotel.

    Reviewed March 14, 2020

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    9.2
    Exceptional
    Julia from United Kingdom
    Couple
    Stayed 2 nights in April 2018

    We would go back”

    A lovely hotel with comfortable room, welcoming staff and delicious breakfast, well located near Vienna ‘s famous Ring

    Reviewed April 17, 2018

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    Dear Julia, thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. Kind regards Yours KAISERHOF Team

    Responded April 20, 2018
    Hotel Kaiserhof Wien
    9.6
    Exceptional
    Denise from United States
    Solo traveler
    Stayed 2 nights in July 2018

    Excellence in Personal Attention, Charming and Classy”

    The hotel is lovely in an old word type décor, it is older but classic. Check in went smoothly and my room had everything I needed, even chocolates! Even though the walking directions are quite simple, somehow I got turned around a few times. My next hotel was across the street from the cathedral though, so this might have influenced my opinion. The room is charming in an old world style, actually the whole hotel. The bed, soft and comfortable, -wow the duvet! The water pressure just right and no noise from the outside or the adjacent neighbors. I loved the breakfast buffet. Classy décor. The tables are set up with cloth, silver and china. The buffet was organized and had an abundance of offerings. You can pour your own champagne and make a mimosa. I never felt rushed. The personnel were some of the most caring and attentive in all my travels. When I was sick, one attendant gave me her phone number and the number of her doctor. Extraordinarily unexpected and compassionate!

    Reviewed April 26, 2019

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    Good Morning Denise, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments, your feedback and your kind words. We look forward welcoming you back again at the hotel one day. Sunny greetings from Vienna Yours KAISERHOF Team

    Responded April 26, 2019
    Hotel Kaiserhof Wien
    10.0
    Exceptional
    Sandra from United Kingdom
    Couple
    Stayed 3 nights in August 2018

    Exceptional in every way thanks!!”

    From the moment we set foot in the hotel we were treated very well. My husband was trying to park the car outside of the hotel but there were roadworks which prevented us from using our GPS correctly. I walked around the block until I found the hotel and Johannes was on the reception desk, he offered to talk to my husband on the phone and direct him to the hotel. Amazing assistance!! The front office staff were always friendly and had a smile on their faces. Same could be said of the restaurant and cleaning staff. The room was the cheapest of them all.... the small double which was adequate for us. It had everything you could want and was cleaned thoroughly daily. The beds were comfortable, the fridge stocked, room service available, clean bathroom, beautiful white towels, white bed linen and attention payed to every detail. Very close to the underground, the trams stop and easy walking distance to the city. We enjoyed our stay so much that we booked for another 3 nights.

    Reviewed August 22, 2018

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    Dear Sandra, thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back at the KAISERHOF WIEN one day. Sunny greetings from Vienna Yours KAISERHOF Team

    Responded August 24, 2018
    Hotel Kaiserhof Wien
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