Recent customer comments

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based on 1554 reviews
  • Cleanliness 8.5
  • Facilities 7.2
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 8.3
  • Food/Dining 7.4
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Augusta from United States
Solo travelers
Stayed 5 nights in April 2012
Nice small hotel, good location
Location, restaurant
Great location. Close to everything and, yet, quiet. Nice room. Great restaurant. Nice staff.
Reviewed July 24, 2012

TAK from China
Business travelers
Stayed 2 nights in July 2012
NIce Hotel
Hotel Kapok really spoiled us with spacious double (king bed) room, very dedicated staff and a gorgeous buffet breakfast with a great variety of Chinese dishes and Western cooking - bacon egg etc.....
Reviewed July 24, 2012

gary from United States
Stayed 5 nights in July 2012
what a great hotel!
Everything about this hotel is terrific
I cannot praise highly enough this terrific hotel. Staff, rooms, design, service, location and value made this one of the best experiences ever.
Reviewed July 23, 2012

Kurk from Canada
Stayed 6 nights in July 2012
Great location.
Comfortable bed.
Friendly staff and some staff capable of speaking English.Good security, there is always a security guard at the entrance. Unfortunately,my wife saw a cockroach in the bathroom which she is not too happy about.
Reviewed July 20, 2012

Soraya from Brazil
Families with young children
Fashion Suite
Stayed 5 nights in July 2012
Great location
The location is just fine. The fashion suite is also fine, big enough for the needs of a family with a small child.
the hotel is a bit old-fashioned and requires urgent maintenance. the cleaness also can be improved. despite the smiling staff it is evident that they need more training. our bathroom wasn't very clean, as well as the furniture and floor. the breakfast was also good but simple. staff were not very helpful. maybe due to difficulty to comunicate in english.
Reviewed July 19, 2012

Lechmann from Switzerland
Stayed 3 nights in July 2012
Great location and good rooms for price
Friendly staff, clean rooms, good location, near forbidden city
We can recommand this hotel. Good value for the price. Nearby sights. Good restaurants are about 20 minutes away by foot.
Reviewed July 18, 2012

Dolly from Philippines
Families with older children
Stayed 3 nights in July 2012
Great Location, prompt front desk service
Hotel kapok has great location among Beijing's hotels. It is 7 minutes walk from the hotel to Tiananmen Square and Forbidden City. It is 5 minutes walk to the famous Wangfujing Street Food and other high end malls and "over priced" souvenir items. English is still in scarcity and it's weird that you can get by with your day to day communication with them by using "sign language" rather than actually talking. Our room is being cleaned everyday and bath amenities was replenished as well. There's complimentary bottled water and juice also. If you're doing a DIY, you can always ask help at the front desk and have them write the chinese name of the place you want to visit and show it to your taxi driver. They provide a little map of Beijing with its top ten tourist destination and it sure is a big help.
Reviewed July 11, 2012

Joyce from Australia
Families with older children
Stayed 4 nights in June 2012
Great Hotel
Friendly Staff
Checked us into our rooms earlier than stated time. Staff were helpful and friendly and can speak English. Rooms are nice and the buffet breakfast is great. Egg station is always manned. Carry a card with the hotel name and road written in Chinese if you use taxi's. The front desk can do this for you. We had a great stay and would stay here again. They also have staff who can organise tours etc.
Reviewed July 10, 2012

Ana from Brazil
Stayed 6 nights in June 2012
The room was beautiful and spacious.
The room was beautiful and spacious. The staff were very attentive, friendly and professional. The breakfasts were superb and very reasonably priced. The business office was very helpful in booking tours. I will definitely stay here again on my next trip to Beijing and I recommend that you do so, also
boutique hotel is well-located - walking distance to forbidden city and wangfujin shopping street. hotel staff can speak good english, hence most of the guests are foreigners and rarely locals. the hotel room is clean and could accommodate triple sharing. like most boutique hotels, most taxi drivers have not heard of the hotel but could easily locate hotel when the map is shown. they are very responsible and really friendly, not only they upgade to more expensive hotel, they also pay for breakfast and rooms with view without extra charge. kapok hotel itself very close to forbidden city, it is 200 meters away from the east gate, take shuttle to main gate and only pay 1 yuan, very close to metro subway. hotel looks very modern and clean, i think this is the best hotel near forbidden city, i saw some of other hotel close by is very creepy and rundown.
Reviewed July 06, 2012

Sue from Singapore
Stayed 6 nights in June 2012
Good Choice!
Clean & New. Not noisy.
Enjoyed the stay at the hotel. It is not noisy. It's nice, clean & spacious. Stay at the courtyard room with king size bed.
Reviewed July 06, 2012


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