Well maintained hotel ”

Everything is great, we had a great stay there. If you are looking to book a spacious room, this is it. I loved the amenities, chilling area near the lobby, onsen and the mini souvenirs shop. The only down side is check out time is too early, which is 10 a.m, a bit disappointed and they charge hourly if you check out late. Unlike the hotel next to it, they offer to check out at 12p.m. It's too rush to check out at 10 a.m.

A nice stay ”

We were staying in the Superior tatami room with a hot bath tub overlooking the river. The room is very clean & spacious enough for me & my husband . The soak in the outdoor Onsen given us a very peaceful & relaxing feel:) And the walk just outside the hotel along the river and around the rows of Sakura trees made this Omachi Onsenkyo stay memorable :) I have booked the half board meal for this stay, however the food for dinner was quite normal to my expectation. However the polite serving staff made up for it.

Expensive but fabulous hotel”

Each time we come to Japan we try to find a hotel that is special. This hotel is at the beginning of the Kurube -Tatayama Alpine route on the Matsumoto City side. It is set in mountain country and we chose to go in Spring so that all of the route would be accessible yet there would be snow on the mountain. The hotel was the perfect start to our Alpine journey - fabulous, large (even by Western standards) rooms; delicious, multi-course Japanese dinner; excellent, personal service; and a room balcony with a hot springs/onsen bath for two! And, yes, there are also public onsets/baths if desired. IT is the most expensive hotel we've stayed in when in Japan but this once a year experience is well-worth the effort - as is the Alpine route over Mt. Tatayama.

Honeymoon”

We stayed at a room with a lrivate bath and ate japanese dinner at the hotel. The staff were amazing and did their best to assist us. The room was clean ans the private bath was amazing. Also the hotel offers a foot spa free of charge. The japanese diner was served in a private room and was delicious. Great experience. We recommend!

Nice hotel but not much personal touch ”

It is a nice hotel but not an impressive one. The old gentleman who checked us in speaks good English and escorted us to our room. He also gave us restaurant recommendation (not many around). However, other staff are not very attentive and seems not bother to attend to your needs except the female staffs in the restaurants. I have booked a Japanese-styled room with private onsen and it was on 5/F. So to speak, it is just a stone bath tub placed in the balcony which is surrounded by sandblasted (obstructed-viewed) window. I understand it provides privacy but it lose the meaning of open bath. Yet the public spa area is good. Only one type of yukata is provided for either male or female guest and no child-sized yukata were provided to our kids. It will be nice if they can provide female guest with different choice of yukata like some other ryokan do. The breakfast was served in a hall as buffet and the spread is considered ok. Dinner was served in an individual dinning room but personally I think the quality is just average. Bear with me, I've stayed in a few ryokan but by far this was the most average one. As a hotel, I think it does its job fairly but If you want to have a very traditional Japanese experience or a place that can provide you with a personal touch, I would not recommend this hotel.

Hospitality at its best”

The staff were very accommodating and made us feel right at home. In room onsen bath was perfect for relaxing in on a rainy night. Dinner was filling and traditional, our host who was on an internship from Taiwan learning hospitality (so sorry I didn’t catch your name!) was so lovely and an absolutely wonderful host. We stayed here the night before doing the Kurobe Alpine Route and found it to be in a good location for completing it in one day. We would stay again!

hotel location is nearby the ogizawa entrance to Tateyama Kurobe Alpine Route”

For those prepare to go Tateyama Kurobe Alpine Route, the hotel location is just close to the entrance ogizawa. After good rest, the next day can enjoy the scenery trip

Exceptional staff”

Exceptional services and professionalism displayed by the staff. Nice onsen and complimentary drinks; good foot bath. Clean and spacious. Location not the best. Wifi didn't work in room either.

Although the location is a bit far away from bus stop, but the environment is very good! ”

Service is excellent! The onsen is good! Although not all staffs speak english, they are all willing to help! Really good experience!

Great stay!”

We had a great stay here, staff are all very friendly. The scenery nearby is very beautiful!!

Nice onsen experience ”

Well onsen room and tasty dinner.

good”

a nice place

Good but Nothing Much Around if you don't drive”

The Matsumoto City was a good visit by 50 mins train

Good”

Good

Beautiful onsen ryokan”

What a wonderful hotspring inn with scrumptious meals and awesome hot bath both indoor and outdoor. You could also walk to the river banks , just next to the hotel, for great pictures. The staff are accommodating and speak a little English.

Excellent”

very Spacious Japanese and clean Room. We have room with outdoor bath with river view. Unfortunate there is no river stream during my visit. Japanese Breakfast is best and delicious.

Clean and tidy place”

we love staying in hotel.keisui as their private bath is really good and the room is so spacious

Relaxing stay at the hotel”

Exceptional”

最高でした！

とても良い旅行になりました！”

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