8.1

Excellent
/10
(52 reviews)See what guests said
Highly rated by guests – 90% would recommend
Highly rated by guests – 90% would recommend
Shops3
Housekeeping3
Breakfast2
See map

7.8

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Mercado 28 Market 2.0 km
Torre Escenica 3.4 km
La Isla Shopping Village 7.2 km
Interactive Aquarium 7.3 km
Avenida Kukulkan 7.8 km
Mayan Museum of Cancun 9.6 km
El Rey Archaeological Zone 10.7 km
Playa Delfines 10.8 km
Wet'n Wild Cancun 14.0 km
Xoximilco Cancun by Xcaret 17.6 km
Nearby landmarks
reserva bonampak 100 m
Plaza de Toros 110 m
Plaza de Toros Cancun 110 m
Cancun Bullfight ring 120 m
Plaza Las Americas 380 m
Glorieta fuente las américas 390 m
Hospital Americano 420 m
Misaki Cancun 630 m
Amerimed Hospital 630 m
Parque Km 0 650 m
Hotel Krystal Urban Cancun Malecon

"Again I enjoyed very much a spacious room with a comfortable bed and nice shower."

Gunther - September 25, 2020
Standard King Bed Hotel Krystal Urban Cancun Malecon
Lobby Hotel Krystal Urban Cancun Malecon
Interior view Hotel Krystal Urban Cancun Malecon
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Free Wi-Fi

Hotel Krystal Urban Cancun Malecon

Ave Sayil MZ. 1, Lot 4C-7, SM 4A, Cancun Downtown, Cancun, Mexico, 77500 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

  • Bar

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money8.1
Location rating7.8
Nearest airportCancún International Airport (CUN)
Distance to airport13.5 km

Rooms available at Hotel Krystal Urban Cancun Malecon

Excellent
Room comfort & quality
8.3
Standard 2 Doubles
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 double beds
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Standard Balcony
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 double beds
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Suite 2 Double Beds
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
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Standard Room w/ Two Double Beds + Beach club access
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
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Standard Room + Beach club access
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 1 king bed
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Standard Room Triple Occupancy + Beach club access
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
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Altitude Room with Breakfast Included + Beach club access
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds or 1 queen be...
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Junior Suite + Beach club access
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 2 double beds
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Standard Double Room
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
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Suite King
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
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Frequently asked questions

What time is check-in and check-out at Hotel Krystal Urban Cancun Malecon?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Krystal Urban Cancun Malecon?

For those who wish to drive their own cars, Hotel Krystal Urban Cancun Malecon has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Cancun with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hotel Krystal Urban Cancun Malecon?

Wake up to a great buffet breakfast at Hotel Krystal Urban Cancun Malecon. Adults can enjoy breakfast offered with an additional charge of 10 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Hotel Krystal Urban Cancun Malecon?

Hotel Krystal Urban Cancun Malecon does not permit smoking in any of its rooms or indoor areas.

What popular shopping places are close to Hotel Krystal Urban Cancun Malecon?

Located in the Cancun Downtown area, Hotel Krystal Urban Cancun Malecon is close to great shopping choices like Mercado 28 Market, Las Plazas Outlet Cancun and Plaza Las Americas.

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Explore the neighborhood

What people love about Hotel Krystal Urban Cancun Malecon

  • 9.6

    Exceptional
    Staff 

    "All staff members are very well trained and eager to be of service."

    Gunther

    |

    August 14, 2020

  • 9.6

    Exceptional
    Spaciousness

    "My standard room with balcony was very spacious and comfortable."

    Gunther

    |

    August 14, 2020

  • 9.6

    Exceptional
    Breakfast

    "I enjoyed extremely the 2 breakfasts that I had at the hotel."

    Gunther

    |

    August 14, 2020

Property ranking|Compared to 1,032 Cancun properties
See all rankings
Cheapest price score
Room comfort score
8.3/10
Value for money score
8/10
Service score
8.2/10
Better than
99
%
of Cancun properties
Better than
98
%
of Cancun properties
Better than
96
%
of Cancun properties
Better than
96
%
of Cancun properties
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Overall rating:

8.1

Excellent
52 reviews
Cleanliness
8.2
Facilities
8.0
Location
7.8
Read all reviews >
What travelers say they love:
I was favorably by the meticulous attention to detail at thi...
Gunther from Mexico
Solo traveler
More about Hotel Krystal Urban Cancun Malecon

More about Hotel Krystal Urban Cancun Malecon

Designed for both business and leisure travel, Hotel Krystal Urban Cancun Malecon is ideally situated in Cancun Downtown; one of the city's most popular locales. The excitement of the city center is only away. For those of you who want to venture out, Plaza de Toros Cancun, Plaza Las Americas, Hospital Americano are just some of the attractions available to visitors.

Offering hotel guests superior services and a broad range of amenities, Hotel Krystal Urban Cancun Malecon is committed to ensuring that your stay is as comfortable as possible. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park can be enjoyed at the hotel.

The ambiance of Hotel Krystal Urban Cancun Malecon is reflected in every guestroom. television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk are just some of the facilities that can be found throughout the property. The hotel offers fantastic facilities, including outdoor pool, to help you unwind after an action-packed day in the city. Superb facilities and an excellent location make the Hotel Krystal Urban Cancun Malecon the perfect base from which to enjoy your stay in Cancun.

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Most talked about facilities

Breakfast

4 mentions

Housekeeping

3 mentions

Swimming Pool

1 mention

Beach

1 mention

What they offer

9.6

Exceptional

"The open-air swimming-pool area provides a very relaxing exp..."

Gunther

|

August 14, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Buffet

Restaurants on site

Restaurante Aquamarina
Cuisine:American
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Hotel Krystal Urban Cancun Malecon from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.2
Facilities8.0
Location7.8
Room comfort and quality8.3
Service8.2
Value for money8.1
High score for Cancun
Rating
9+ Exceptional (8)
8-9 Excellent (8)
7-8 Very Good (8)
6-7 Good (4)
<6 Below Expectation (6)
Time of the year
Mar - May (11)
Jun - Aug (5)
Sep - Nov (4)
Dec - Feb (14)
Don't miss out!Users are booking a place in Cancun every 8 minutes on Agoda.com
All guests (52)
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Show reviews that mention 

Showing 34 verified guest comments
12
9.6
Exceptional
Gunther from Mexico
Solo traveler
Standard King Bed
Stayed 2 nights in September 2020

good full-service hotel with comfortable spaces and attention to detail”

I was looking forward to return to this hotel after another stay a few weeks earlier. Again I enjoyed very much a spacious room with a comfortable bed and nice shower. The terrace balcony was a great space. Storage areas were much more than adequate, and the safety-deposit box was among the best that I have seen. All staff members were courteous and professional. The breakfast again was varied and tasty - in particular the fresh orange juice was fantastic on both days. I enjoyed the outdoor swimming pool and sun deck very much! I was disappointed that toiletries and complimentary bottled water were not replenished after the first night. Even so, I was very pleased with the overall experience - and the hotel's location, while not on the beach itself, is really good due to the close proximity to dining and shopping options. For certain, I will look at this hotel again for future visits to Cancun!

Reviewed September 25, 2020

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8.0
Excellent
Amber from Canada
Couple
Suite 2 Double Beds
Stayed 1 night in May 2015

Close to airport, good value for money”

Clean, great staff, location

We stayed here overnight and were only in the hotel basically to sleep. It's in downtown Cancun and you can see the beach from the 10th floor, not sure how far it actually is though. The breakfast is super and the staff had everything ready for us when we got there and arranged taxi pick up to take us to the airport which cost about $30 CAD and was about a 10/16 minute drive

Reviewed May 13, 2015

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8.7
Excellent
Stefanie from United States
Couple
Standard 2 Doubles
Stayed 2 nights in February 2016

Awesome customer service...comfy hotel! ”

Staff was friendly and prompt. Locations was great, shopping mall across the street and many great restaurants with in walking distance.

I would definitely recommend this hotel to my friends/family. Should we find ourselves in Cancún in the future, we would certainly stay here again. The price was right and we got exactly what we had paid for, maybe a little more. The staff was wonderful, the room was nice with a great view of downtown and the breakfast buffet was delicious!

Reviewed February 23, 2016

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9.2
Exceptional
Judith from Canada
Couple
Standard 2 Doubles
Stayed 4 nights in December 2020

Hotel stay”

Hotel is at a great location. Close to Las Americas mall for all your shopping. Many different restaurants in the area from $to$$$$ great selection. Nice view of the lagoon and hotel zone as well as downtown. Do not recommend the hotel restaurant very bland tasteless food and watch your bill if you eat there, we were given the wrong bill.

Reviewed January 07, 2021

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8.0
Excellent
Julie from Australia
Couple
Suite 2 Double Beds
Stayed 1 night in December 2015

Great shopping location - friendly staff.”

Staff, comfortable bed, shopping location.

Our stay at the hotel was great, especially since we just came from spending a few nights at a $1,000 per night 5 star all inclusive hotel to this standard 4 star hotel at a fraction of the price, I really thought it would be average, but it was great!!! The staff at this hotel were SO much friendlier and more helpful the resort I stayed at prior. For the price paid, the room was comfortable and the breakfast was great. Every single staff member we encountered during our stay were genuinely helpful and friendly. Hotel is across from a major shopping centre, which is why we stayed here a night. The only negative about our stay was that the person in our room prior obviously had diorrhea and it wasn't cleaned up properly around the base of the toilet when we got there, which was a disgusting start, but after it was cleaned properly... there was nothing else negative about this great hotel.

Reviewed January 11, 2016

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9.6
Exceptional
Gunther from Mexico
Solo traveler
Standard King Bed
Stayed 2 nights in August 2020

full-service hotel near dining and shopping”

I was favorably by the meticulous attention to detail at this hotel. The processes in place to handle the COVID contingency are all thoughtfully designed to guarantee safety while minimizing disruptions to the positive customer experience. All staff members are very well trained and eager to be of service. My standard room with balcony was very spacious and comfortable. The bed and shower were both great. I enjoyed the flat-screen TV with local and international channels. I appreciated the complimentary bottled water and the safety-deposit box in the closet of very good size. Dining at the hotel was another highlight. The open-air swimming-pool area provides a very relaxing experience. I enjoyed extremely the 2 breakfasts that I had at the hotel. I already have plans to return next month, and I am truly looking forward to being a guest here again!

Reviewed August 14, 2020

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8.0
Excellent
Marian from Philippines
Couple
Stayed 2 nights in March 2014

It was a nice stay with big room”

It has big rooms. It is a grand hotel. Many nice things to see around

It wa a fine stay for a short visit in cancun

Reviewed April 08, 2014

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8.0
Excellent
KAIYUE from China
Group
Standard Room w/ Two Double Beds + Beach club access
Stayed 3 nights in December 2016

Good location in downtown, nice pool.”

Great location if you would like to stay in downtown, with a lot of restaurants and the biggest shopping center around. The pool is good, without a lot of people. The only thing is the price will get really high during holidays.

Reviewed January 17, 2017

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9.0
Exceptional
Dennis from Canada
Couple
Standard 2 Doubles
Stayed 1 night in February 2015

good value for the price for a one night stay”

very clean rooms; nice swimming pool;helpful staff

met our needs exactly; good price and clean hotel

Reviewed February 28, 2015

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7.6
Very good
Eric from Malaysia
Couple
Standard 2 Doubles
Stayed 1 night in March 2016

good value for the money”

the hotel is good and clean , great value for the money , calm , around are few great restaurant and a HUGE shopping mall , this is a great area if you like shopping . the area is still developing now

Reviewed April 11, 2016

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8.4
Excellent
Glendalyn from United States
Couple
Standard Room + Beach club access
Stayed 6 nights in February 2017

Will definitely go back!”

The rooms don't have a fridge. It would be more easier for guests if the have fridge in the rooms. Staff our helpful and accommodating. They serves good breakfast. Easy access for transportation.

Reviewed February 20, 2017

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7.2
Very good
Eric from Malaysia
Couple
Standard 2 Doubles
Stayed 1 night in March 2016

nice place for one night stay ”

the hotel is good and clean , great value for the money , calm , around are few great restaurant and a HUGE shopping mall , this is a great area if you like shopping . the area is still developing now

Reviewed April 11, 2016

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8.0
Excellent
martin from Canada
Solo traveler
Standard Room + Beach club access
Stayed 1 night in April 2017

Great for shorts visit ”

Large room !!! BUT ....... make sure you dont gave a connecting door !!!!! It like having the next doir neighboor in your room !

Reviewed April 07, 2017

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5.6
PeiYin from China
Couple
Standard King Bed
Stayed 1 night in February 2020

Very unfriendly hotel very rude staff”

In the afternoon around 16:00, upon our arrival, it was not busy only us. I showed my passport. The receptionist said “we don’t have your reservation”. I then showed my confirmation letter. She again said “we don’t have your reservation.” Simple, cold, no smile AT ALL and even no eye contact.... right away, I changed to another receptionist next to her, showed my confirmation letter, with one input (few seconds) the second receptionist said “sir here you are, your reservation is ...... So, what was the first receptionist doing, and why so unfriendly? Till the night around 23:00, the aircon was too lound for sleeping. To 1:30, I got up tried to switch off but the aircon couldn’t be switched off when I put the switch on “off”...... then I dialed reception, after about a dozen of rings somebody picked up and then hung up....... I dialed again, this time, nobody answered phone. So, at mid night of 1:30, I had to go down to the lobby for seeking help. There was someone (his name is Michale, a male). I approached the counter. His was typing something. So I waited, and, waited. He asked WITHOUT moving his eye off from screen and hands were still typing “yes, how can I help”. And he kept watching the screen and typing.... I didn’t speak on purpose and he felt it. This time he stopped and frowned, no smile, cold, unhappy attitude towards me, a in-house guest in the lobby at 1:30am asking for help...... I told my room’s aircon problem and asked whether I came down to lobby in the middle of the night asking such a thing offended him, coz his attitude was all over his face and frowned expression.... he was so cold, staring at me. His unwillingness was all over his facial expression his body language and the rudest of all, he kept interrupting while I was talking by holding his walkitalki and talking!!! Dude, your client is talking to you asking your help in the middle of the night! Obviously it is not for fun not for killing time, it is mid night 1:30! He said he is the night

Reviewed February 08, 2020

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6.0
KA from Macau SAR, China
Solo traveler
Standard Room + Beach club access
Stayed 5 nights in October 2019

Normal”

This location is not a very good area. I suggest hotel zone is better. Staff not everyone can speaks in english especially there was only one staff in the early morning

Reviewed October 31, 2019

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8.8
Excellent
Paul from Australia
Couple
Standard King Bed
Stayed 4 nights in February 2020

Excellent”

A bit noisy on Saturday's night. Clubs were loud all night

Reviewed February 19, 2020

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8.4
Excellent
Alfredo from Argentina
Couple
Standard King Bed
Stayed 1 night in October 2019

Excellent”

Room doesnt have frigo bar

Reviewed October 28, 2019

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3.2
Jean from Switzerland
Group
Standard Room w/ Two Double Beds + Beach club access
Stayed 3 nights in December 2016

Utterly disappointing”

The bad: Unwelcoming staff. Some staff cannot speak English, even at the reception. Reception and phone hotline were both clearly understaffed. Bathrooms walls were full of marks. There is a nice balcony but no chair to seat. The breakfast is OKish, nothing impressive. Location is bad, it's neither downtown and nor in the beach zone. Clearly doesn't deserve a 4-star rating. The good: beds are comfortable, location is quiet, A/C is working well.

Reviewed January 04, 2017

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7.7
Very good
Genista from Belize
Couple
Standard 2 Doubles
Stayed 3 nights in March 2016

krystal cancun easter vacation 2016”

the pool, location , rooms

Perfect for my family😊

Reviewed March 29, 2016

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6.4
Good
Yuwei from Singapore
Business traveler
Standard Room + Beach club access
Stayed 2 nights in December 2016

Noisy and a bit dirty”

NIL

Reviewed December 04, 2016

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12
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