Hotel Laguna
Hotel Laguna
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"Nice and clean hotel"

Erika A.

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April 28, 2018

Superior - Guestroom Hotel Laguna
Superior - Guestroom
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Lobby Hotel Laguna
Lobby
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Lobby Hotel Laguna
Lobby
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Bathroom Hotel Laguna
Bathroom
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See map Hotel Laguna
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Very good
Location
7.5
See all 32 photos Hotel Laguna
See all 32 photos
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Good
From 169 reviewsSee what guests said
6.4
/
10
Value for money6.7
Location rating7.5
Nearest airportHang Nadim Airport (BTH) - Indonesia
Distance to airport43.9 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Safety deposit boxes

Room choices
This property is in high demand!Last booked a few minutes ago
Deluxe
Deluxe
...
  • Room size: 12 m²/129 ft²
  • 1 king bed or 1 double bed
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Superior
Superior
...
  • Room size: 12 m²/129 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Presidential Suite
Presidential Suite
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    Suite with Hot Tub
    Suite with Hot Tub
    ...
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      More about Hotel Laguna

      More about Hotel Laguna

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "Nice Hotel, simple and staff are very nice.."

      Ignasious

      |

      May 4, 2016

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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (169)Booking.com Reviews (72)
      Cleanliness6.0
      Facilities5.9
      Location7.5
      Room comfort and quality6.3
      Service6.6
      Value for money6.7
      Provided by verified guests of Agoda
      All languages
      All guests (169)
      Showing 145 verified guest comments
      12345
      7.2
      Very good
      Jennifer from Indonesia
      Group
      Superior
      Stayed 2 nights in June 2018
      Just Ok”
      The location is not to far from the harbour. A lot of canteen or restaurant nearby. Aircon is not working well on my friend's room. Nothing special for breakfast. Overall it's just ok.
      Reviewed June 26, 2018
      5.2
      Keng from Singapore
      Couple
      Superior
      Stayed 2 nights in June 2018
      Above average”
      Hotel did not receive agoda and was asked to pay walk in price initially and front service is very slow.
      Reviewed June 19, 2018
      6.8
      Good
      steven from Indonesia
      Business traveler
      Superior
      Stayed 1 night in May 2018
      old spring bad”
      the hotel already old and spring bed not so good
      Reviewed May 05, 2018
      10.0
      Exceptional
      Erika from Indonesia
      Business traveler
      Superior
      Stayed 1 night in April 2018
      Good hotel”
      nice and clean hotel
      Reviewed April 28, 2018
      5.2
      MEGANADEN from Singapore
      Family with young children
      Superior
      Stayed 1 night in February 2018
      Above average”
      Old hotel with dismal facilities. Not clean. But excellent location.
      Reviewed February 22, 2018
      6.0
      abu from Singapore
      Couple
      Superior
      Stayed 1 night in April 2017
      budget and location”
      Nice for short stay and location is 10-15mins walk from ferry terminal.
      Reviewed April 29, 2017
      5.2
      LAU from Singapore
      Couple
      Superior
      Stayed 1 night in February 2017
      Dimly lit hotel that's one of the tallest buildings along the pier”
      Second time staying here. Don't have much expectations at this price. It's almost like Singapore in 1970s where everything is simple. Hmmm it's a backpacker's lodge sold as a hotel. :) Staff are ok. Rooms need some Reno. Clean towels are a plus. They closed the roof overlooking the whole island. What a waste.
      Reviewed February 07, 2017
      6.8
      Good
      Herman from Singapore
      Couple
      Superior
      Stayed 2 nights in January 2017
      OK for Laguna”
      The location of the hotel very convenient near to the ferry terminal. The facilities around the hotel with shop houses along the street and local wet market nearby. There's also a connecting floor to one of the shopping mall. Food can easily be found around the area.
      Reviewed February 02, 2017
      8.4
      Excellent
      Roswitha from Indonesia
      Family with teens
      Superior
      Stayed 2 nights in February 2014
      Nice but a bit hot in the room”
      The location is nice, friendly staffs, but a bit hot inside the room
      Reviewed January 26, 2017
      10.0
      Exceptional
      Anurag from Singapore
      Family with young children
      Superior
      Stayed 2 nights in January 2014
      Fun”
      Loved my stau
      Reviewed December 01, 2016
      2.8
      Muhammad from Singapore
      Group
      Superior
      Stayed 2 nights in October 2016
      Worst Hotel Ever Stayed In”
      Too much touting the moment you step out of the ferry terminal. One of them even followed us to the hotel and stayed there till we were checked in even though we kept rejecting his offer for a city tour. Was told by the hotel day reception that this person was a conman. He saw our room number on the key card and called our room at night to remind us to meet him the next day even when we did not make any arrangements with him. The night reception did not even bother to let us know beforehand so that we can atleast verify. In my parents' room, the door opened by itself when we were out shopping. It happened twice even though it was confirmed locked. Luckily their things were not stolen. I called the reception twice to have an ironing board to be sent to my room but waited for 2 hours and no one came. Around 9PM we decided to change hotels as we were worried for our safety and the hotel staff not helpful at all. Do not ever book this hotel even if you were on a budget.
      Reviewed November 01, 2016
      7.2
      Very good
      Meliyana from Singapore
      Group
      Superior
      Stayed 2 nights in September 2016
      Close to ferry terminal ”
      Close to ferry terminal. Aircon not working too well. Breakfast need to improve. Staffs are nice and accomodative.
      Reviewed September 26, 2016
      8.0
      Excellent
      Akmal from Indonesia
      Solo traveler
      Superior
      Stayed 1 night in August 2016
      good hotel with nice facility”
      breakfast should be at 6.00 am.
      Reviewed September 01, 2016
      4.0
      HASSIM from Singapore
      Group
      Superior
      Stayed 1 night in May 2016
      Getaway”
      Hotel is old and service is very poor, housekeeping took a long time to make up the rooms and as a result we waited very long at d lobby They have a pick up service frm d airport or harbour but did not inform us not until our departure
      Reviewed June 14, 2016
      7.6
      Very good
      Ignasious from Singapore
      Solo traveler
      Superior
      Stayed 1 night in May 2016
      Centrally Located Hotel”
      Nice Hotel, simple and staff are very nice..
      Reviewed May 04, 2016
      9.2
      Exceptional
      Lim from Singapore
      Couple
      Superior
      Stayed 2 nights in April 2016
      Good ”
      Good
      Reviewed May 03, 2016
      8.0
      Excellent
      Lim from Singapore
      Couple
      Superior
      Stayed 2 nights in March 2016
      T”
      No frige
      Reviewed March 28, 2016
      6.0
      Jeffrey from Singapore
      Solo traveler
      Superior
      Stayed 1 night in March 2016
      Good location ”
      Location near to jetty
      It was convenient as usual. Near to jetty and shopping mall.. Nothing to shout about its room standards but for its price and location is quite worth it
      Reviewed March 27, 2016
      5.7
      Mohd from Malaysia
      Solo traveler
      Superior
      Stayed 2 nights in January 2016
      have to improve - cleanliness”
      location - very convenenience i was resting while reading their lobby when suddenly i notice a big mouse ran around at the lobby and later towards the back where the cafe is located. can't imagine this to happen in a hotel.
      Reviewed January 14, 2016
      2.0
      Gamar from Singapore
      Group
      Superior
      Stayed 1 night in January 2016
      Dodgy & Now Trustworthy Reception!”
      We are never a fussy travellers, we have done backpacking and all but this hotel seriously made us SICK! Lobby and rooms are so gloomy! We requested rooms side by side but the silly reception gave us diagonally across! Went down to change rooms and told us we have side by side with view of the city but again once upstairs, our rooms are opposite of each other with the other view of concrete! The toilet was YUCK with faeces left on toilet seats! That we still can swallow and brush it off but that made us angry was the IRRESPONSIBLE receptions. We had some shopping delivered to our rooms. Our room numbers were clearly written on the bags but the receptions repeatedly there was no delivery for us. We called the delivery guy who insisted our bags were delivered the previous night. Again we had to go down to the reception, popped our heads behind the desk and Walla! Our shopping bags are there! SICK people working behind the front desk! We pack our bags to leave the hotel right after. We spoke to the girl reception how bad their service was when we handed the keys. She slammed the keys right after we turn our heads. Told her right off that we are glad we only stayed 1 night. One night TOO MANY!
      Reviewed January 10, 2016
      12345
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