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Hotel Le Cilaos
Double Standard Room Hotel Le Cilaos
Swimming pool [outdoor] Hotel Le Cilaos
Swimming pool [outdoor] Hotel Le Cilaos
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Hotel Le Cilaos

40E chemin des 3 Mares, Cilaos, Reunion, Reunion Island, 97413 - See map
Free Wi-Fi
See map
Nearby landmarks
Médecine 370 m
Centre Médico-Psychologique 370 m
Mare à Joncs 390 m
Puy Maillot 620 m
Maison de la Broderie 740 m
Phillipe Turpin's Studio 770 m
Vidéo Club 3 Salazes 770 m
Post Office 800 m
Maison du Tourisme 840 m
Parking du supermarché 870 m

8.2

Excellent

Location rating score

Excellent location
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Cheaper than 99% of all properties in Reunion in the last 24 hoursCompared to 652 Reunion properties at Agoda for various dates
Value for money7.1
Distance to city center1.5 Km
Location rating8.2
Nearest airportPierrefonds Airport (ZSE)
Distance to airport21.1 km

Rooms available at Hotel Le Cilaos

Double Standard Room
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  • Room size: 20 m²/215 ft²
  • Mountain view
  • 1 double bed
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Twin Standard Room
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 2 single beds
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Superior Double Room
...
  • Room size: 20 m²/215 ft²
  • 1 queen bed
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Deluxe Suite
...
  • Room size: 40 m²/431 ft²
  • 1 double bed
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Family Suite
...
  • Room size: 40 m²/431 ft²
  • 1 sofa bed & 1 double bed
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Junior Suite Junior Suite
...
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    Suite
    ...
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      Double room - Economic - No view
      ...
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        Single room - Economic
        ...
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          Double Room
          ...
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            Frequently asked questions

            What time is check-in and check-out at Hotel Le Cilaos?

            Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Hotel Le Cilaos?

            Hotel Le Cilaos is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 EUR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Le Cilaos also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Hotel Le Cilaos has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Reunion with private transportation, the resort can arrange car rental for you.

            Is breakfast offered at Hotel Le Cilaos?

            Start your mornings right, with the continental and buffet breakfast options offered at Hotel Le Cilaos. Adults can enjoy breakfast offered with an additional charge of 12 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

            What are my dining options at Hotel Le Cilaos?

            Hotel Le Cilaos features an on-site restaurant for your dining convenience.

            What is the smoking policy at Hotel Le Cilaos?

            Hotel Le Cilaos does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What restaurants are nearby Hotel Le Cilaos?

            Hotel Le Cilaos is located in Cilaos, famous for good restaurants such as Les Physalis, Hotel Restaurant Les Chenets and Le Cottage.

            What are popular attractions near Hotel Le Cilaos?

            Guests at Hotel Le Cilaos can easily visit Puy Maillot, Maison de la Broderie and Maison du Peuplement des Hauts located in the Cilaos area.

            What popular beaches are close to Hotel Le Cilaos?

            Guests at Hotel Le Cilaos can easily visit Le Souffleur Beach in the Cilaos area.

            What popular natural sightseeing spots are close to Hotel Le Cilaos?

            Hotel Le Cilaos’s nearby natural sights include Wild camping site behind tourism office lol, Camping a la Ferme and Le gros l'affouche located in the same Cilaos area.

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            Property ranking|Compared to 652 Reunion properties
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            Cheapest price score
            Location score
            8.3/10
            Room comfort score
            7.3/10
            Value for money score
            7.2/10
            Better than
            99
            %
            of Reunion properties
            Better than
            98
            %
            of Reunion properties
            Better than
            98
            %
            of Reunion properties
            Better than
            97
            %
            of Reunion properties
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            Overall rating:

            7.6

            Very good
            126 reviews
            Cleanliness
            7.9
            Facilities
            6.9
            Location
            8.2
            Read all reviews >
            More about Hotel Le Cilaos

            More about Hotel Le Cilaos

            Built in 1998, Hotel Le Cilaos is a distinct addition to Reunion and a smart choice for travelers. Only 120 Km away, this 4-star hotel can be easily accessed from the airport. With the city's main attractions such as Maison des Vins du Chai de Cilaos, Maison de la Broderie, Vidéo Club 3 Salazes within close reach, visitors to the hotel will just love its location.

            Offering hotel guests superior services and a broad range of amenities, Hotel Le Cilaos is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, facilities for disabled guests, luggage storage, Wi-Fi in public areas, car park.

            In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, heating to please the most discerning guest. The hotel offers wonderful recreational facilities such as hot tub, sauna, hot spring bath, outdoor pool, spa to make your stay truly unforgettable. Superb facilities and an excellent location make the Hotel Le Cilaos the perfect base from which to enjoy your stay in Reunion.

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            Most talked about facilities

            Internet

            2 mentions

            Food & Dining

            1 mention

            What they offer

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Food and dining

            Breakfast options

            Continental
            Buffet

            Restaurants on site

            La Lentille des Gourmets
            Menu:Buffet, A-la-carte

            Property's guest policies

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            Some helpful facts

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            Reviews of Hotel Le Cilaos from real guests

            Provided by verified guests of Agoda
            7.6
            /
            10
            Cleanliness7.9
            Facilities6.9
            Location8.2
            Room comfort and quality7.3
            Service7.8
            Value for money7.1
            High score for Reunion
            Rating
            9+ Exceptional (9)
            8-9 Excellent (9)
            7-8 Very Good (27)
            6-7 Good (10)
            <6 Below Expectation (12)
            Time of the year
            Mar - May (18)
            Jun - Aug (17)
            Sep - Nov (15)
            Dec - Feb (17)
            All guests (126)
            All room types
            All languages

            Show reviews that mention 

            Showing 67 verified guest comments
            1234
            7.3
            Very good
            Reto from Switzerland
            Couple
            Double Standard Room
            Stayed 3 nights in November 2013

            Comfortable room, but a bit too expensive”

            Quiet surroundings, restaurant, staff

            The hotel is not centrally located in Le Cilaos (ca. 15 min walk to the centre), but quiet and clean. Unfortunately, the free WiFi can only be used in public areas and we did not get a balcony or a terrace, although the room was rather expensive. Very nice restaurant.

            Reviewed November 26, 2013

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            10.0
            Exceptional
            chetan from Singapore
            Group
            Double Standard Room
            Stayed 1 night in February 2020

            Amazing!”

            If you have to stay in one place in reunion, let that be the one. Absolutely beautiful hotel.

            Reviewed February 15, 2020

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            Thank you very much for your comments and you'll be welcome

            Responded June 05, 2020
            Hotel Le Cilaos
            8.8
            Excellent
            MR from France
            Couple
            Double Standard Room
            Stayed 1 night in July 2020

            Pretty relaxing stay”

            Receptionists are really nice, the pool is heated enough for a sunny day in the winter. The 30 minutes spa access is a great deal since they usually let you stay a little longer. The hotel is minutes away from the city center (by car), but is located in a quiet area.

            Reviewed July 20, 2020

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            Dear thank your stay See you soon

            Responded September 21, 2020
            Hotel Le Cilaos
            7.3
            Very good
            Runessa from South Africa
            Couple
            Double Standard Room
            Stayed 2 nights in July 2015

            Great hotel”

            location, warm staff, spacious room

            The restaurant should get better staff and was very very disappointed. ..we waited for food for an hour and was then told what we ordered was not available. However the rest of the hotel was perfect. We had a very warm and informative welcome from the young man in reception upon arrival. And the recovery service for the restaurant or deal was very excellent. Will definitely recommend...just dont eat at restaurant. ..go into town to eat.

            Reviewed July 28, 2015

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            6.3
            Good
            Eric from United Kingdom
            Couple
            Double Standard Room
            Stayed 3 nights in May 2013

            Reasonable hotel”

            The room was a good size as was the TV, breakfast was good.

            Les Chenetsl is a little way out of the town but within easy reach of a little boating lake which is quite a pleasant place to walk to. There are two main buildings with a covered bridge between. Internet is available free but only close to the reception, although it is supposed to work in the rooms I could never get it to work in ours, a complaint brought no results.

            Reviewed May 22, 2013

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            6.8
            Good
            Sylvaine from Reunion Island
            Couple
            Superior Double Room
            Stayed 2 nights in April 2021

            Good”

            L’accueil est à revoir , et c’est un très beau cadre bien situé mais le manque d’informations à notre arrivée sur le fonctionnement de l’hôtel face au covid à un peu gâché le week-end et c’est la première que je suis dans un hôtel où on ne vous offre même pas une bouteille d’eau à votre arrivée n’y dans la chambre à 21 h la réception était fermée , le téléphone de la chambre ne fonctionnait pas aucun moyen de joindre le room service heureusement qu’ils se sont déplacés quand ils se sont aperçus qu’il n’arrivait pas à nous joindre . le lendemain le personnel a tout fait pour que notre séjour sois plus agréable

            Reviewed May 03, 2021

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            7.6
            Very good
            GOSSET from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in December 2020

            Very good”

            restaurant très copieux et personnel à la hauteur

            Reviewed December 22, 2020

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            8.4
            Excellent
            Brice from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in November 2020

            Excellent”

            Bon petit hotel pour se reposer après une randonnée. Je recommande !

            Reviewed November 15, 2020

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            4.0
            Cecile from Reunion Island
            Couple
            Double Standard Room
            Stayed 2 nights in July 2020

            L'hôtel n'est pas à la hauteur de ses 4 étoiles ”

            Accueil pas sympathique, nous n'avons pas été accompagnés jusqu'à notre chambre, la carte ne marchait pas et nous étions obligés de récupérer une clé classique. Le technicien qui devait passer pour réparer le radiateur n'est jamais venu, au vu de la température (6°), ça aurait été un minimum. Internet ne marchait pas lors du 1er jour de notre séjour. Le restaurant était fermé pendant notre séjour et nous n'avions pas été informés lors de la réservation, ni à notre arrivé à l'hôtel. Présence de champignons (moisissures ?) sur la louche servant à verser de l'eau sur les pierres chaudes du sauna. Eau du jacuzzi sale, avec des dépôts sur les paroies. Trop d'imperfections accumulées pour seulement 2 nuits dans ce "4 étoiles"... NB: sans incidence sur notre séjour, jolie faute d'orthographe sur le panneau explicatif du hamman !

            Reviewed July 25, 2020

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            8.0
            Excellent
            Sophie from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in July 2020

            Un bel hôtel, mais un rapport qualité prix très moyen”

            Les tarifs sont beaucoup trop élevés si on paye le prix fort compte tenu des prestations. Certes il y a un sauna, un jacuzzi et un hammam, mais l'accès est à présent en supplément à 24€ de l'heure par personne. Pour ce prix, ils vous sont entièrement réservé par contre. Le petit déjeuner continental, proposé à 15€, n'est plus en buffet et est moins garni qu'avant. Le personnel est très aimable, mais avec un effectif assez réduit. Le restaurant est resté fermé, comme dans les autres hôtels cependant. Ce qui fait que seuls 2 restaurants en ville étaient accessibles le soir en semaine. La piscine reste en accès libre et les chambres sont très agréables avec une très bonne literie.

            Reviewed July 03, 2020

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            8.8
            Excellent
            Luigi from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in June 2020

            Bel hôtel”

            Bel hôtel, je le conseille. Personnel top, emplacement top, la chambre dans laquelle on se trouvait était super mais demande un petit rafraichissement sinon rien à dire car propre et calme.

            Reviewed June 23, 2020

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            7.6
            Very good
            Ketty from Reunion Island
            Group
            Double Standard Room
            Stayed 1 night in May 2020

            Very good”

            ras

            Reviewed May 25, 2020

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            Vous remercie de nous avoir fait confiance

            Responded June 05, 2020
            Hotel Le Cilaos
            8.0
            Excellent
            Maryse from Reunion Island
            Family with teens
            Stayed 1 night in November 2019

            Very good”

            Hôtel très bien situé, très belle chambre. L'hôtel, la piscine, la déco sont très agréables. Personnel très aimable. Petit bémol : problèmes d'organisation au niveau du restaurant le soir : beaucoup d'attente, des plats qui n'arrivent pas, personnel stressé,...

            Reviewed April 11, 2020

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            Vous remercie pour votre sejour passe au sein de notre structure. Nous sommes entrain de tout mettre en oeuvre afin de palir le pti bemol que vous avez pu constate.

            Responded June 05, 2020
            Hotel Le Cilaos
            3.2
            Laetitia from Reunion Island
            Couple
            Deluxe Suite
            Stayed 2 nights in February 2020

            Week-end gâché ”

            Je suis une habituée des lieux et suis extrêmement déçue. J'ai réservé une suite avec, lors de la réservation, de superbes photos...une fois sur place nous avons eu droit à une suite très vieillotte, rien à voir avec notre réservation...oui mais comme me là fait remarquer l'un des responsables j'ai quand même eu un jaccuzi...(rire)....franchement j'aimerais bien vous voir en vacances lorsque vous reservez une belle chambre et vous retrouvez chez mémé... bref... Autre problème mon frère qui souhaitait nous rejoindre à effectuer une réservation en ligne, qui a été confirmée...une fois sur place après 2h de route l'établissement lui a tout simplement annoncé qu'il ne trouvé pas ça réservation...vous imaginez sortir de cilaos pour rentrer à saint-joseph.... bien évidemment aucun responsable n'a dénié se déplacer pour annoncer cela c'est donc la très sympathique réceptionniste qui a eu l'honneur de le faire....je n'en reviens pas de se manque de professionnalisme. Extrêmement déçue.

            Reviewed February 17, 2020

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            Nous sommes vraiment navres mais nous ne pouvons pas etre les plus mauvais et plus moche. "errare humanum est"

            Responded June 05, 2020
            Hotel Le Cilaos
            5.6
            Mathieu from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in February 2020

            bof, il y a mieux et moins cher au même endroit ”

            odeur de cigarettes dans la chambre bruit dans le couloir jusqu’à 23h30 prix de la demi pension et petit dej trop cher / prestation mais personnels très sympathiques

            Reviewed February 17, 2020

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            Vous remercie de votre visite Nous n'avons pas a rougir de notre structure et nous ne pouvons pas comparé a un autre car chacun sa specificite et charme

            Responded June 05, 2020
            Hotel Le Cilaos
            6.8
            Good
            MELISA from France
            Family with teens
            Double Standard Room
            Stayed 1 night in January 2020

            Ne vaut pas le prix ”

            Deux cafards en chambres Très chaud le soir en période d’été Vieillot

            Reviewed January 20, 2020

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            10.0
            Exceptional
            ARLETTE from France
            Couple
            Double Standard Room
            Stayed 1 night in October 2019

            Excellent séjour au Cilaos”

            Très bon accueil, superbe hôtel avec piscine et spa. Tout était parfait.

            Reviewed November 02, 2019

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            5.6
            angelique from France
            Couple
            Double Standard Room
            Stayed 1 night in October 2019

            Décevant ”

            Attente interminable au petit déjeuner où il y avait qu’une seule employée. Plus d’assiettes propres, plus de jus, plus de pain, plus de pains au chocolat et croissants. Les viennoiseries n’étaient pas cuites, du pain industriel servi après 3/4 à 1 h d’attente. Insupportable pour des clients en attente d’une qualité de service par rapport au prix de l’hôtel et petit déjeuner ( 15 euros /personne). Je n‘ai jamais vu cela.... Un sérieux problème de gestion dans cet hôtel.

            Reviewed October 23, 2019

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            10.0
            Exceptional
            olivier from Reunion Island
            Couple
            Double Standard Room
            Stayed 1 night in October 2019

            Heureuse surprise”

            J'ai réservé quelques jours avant mon séjour. J'ai eu la dernière chambre, la suite deluxe moins chère que la chambre standard ! Équipe très sympathique. Idéalement placé à Cilaos

            Reviewed October 22, 2019

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            8.4
            Excellent
            Charles from Reunion Island
            Family with young children
            Family Suite
            Stayed 1 night in August 2019

            Bon séjour”

            Bon emplacement, bien équipé (spa, piscine...) Bon à savoir au moment de la réservation :il ya des chambres qui ont été rénovées et d’autres pas encore... Relation client au top!!

            Reviewed September 02, 2019

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