OYO 90026 Hotel Lemon Tree Kepong
No. 122-01, Jalan Rimbunan Raya, Wilayah Persekutuan, Kepong / Sri Damansara, Kuala Lumpur, Malaysia, 52100 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Kepong / Sri Damansara part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. As an added bonus, restaurant is provided on-site to conveniently serve your needs.
Highlights
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.Facilities
Car park
Free Wi-Fi in all rooms!
Check-in/out [express]
Restaurants
Wi-Fi in public areas
Family room
Daily housekeeping
Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Not bad”
Deluxe king room not bad, but no blanket provided
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Never meant to disappoint you, Eugene! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Mawar!
Good”
not at the moment
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Hi, Tan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!
room dirty”
worst horrible experience ever. very disappointed why i never check the reviews before i booked. waste money and time. 1 hour stay there before we made a decision to check out and find other hotel to stay. smelly room, bedsheets dirty, oily floor and aircond not functioning..
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Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
Strongly not recommended and the worst hotel I have ever”
Same here the hotel room not available after I paid and confirmed with agoda and I have to pay extra to get another type of room with much expensive. Said that website system issue, bullshitt. don't think there are other guests. Somemore need to pay for deposit and saw google review that someone can't get back thier deposit. Receptionist has very bad attitude and no patience. Corridor light is not on. Bedsheet is dirty and yellow stain. Toilet door is broken. Leave after 1 hour. U guys 'take note' the feedback but didn't do any action???
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We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again.
worse”
toilet not clean properly found a lot hair at bathroom and toilet, soap also any where in bathroom not hygiene, look like stay at side road
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Hi, Blake! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
Very dirty ”
No WiFi, many rubbish, no cleaner, no heater, toilet flooding.....
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Sorry for the trouble that has caused, Chen! We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Munah!
The FEES should be paid are not what have shown”
The customer service told RM80/per night not RM30+ , for reasons "there is no price like this", "the problems is caused by Agoda and OYO itself not us". The room is in sorry condition, the bedsheet not like a normal white. For the first sight not very pleasant. The chair is broken and the steel get rusty, I have to think twice before put my clothes on it. The A/C is dirty and under maintenance. Overall not very stratified for the 2 days sleep.
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Hi, Pak ! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Julia
Very dirty, staffs are jot helpful”
When we reach hotel, staff was video calling with someone, and keep us waiting When finish the call only verify my booking. I booked with king bed, room with windows, at the end the staff gave us a room without windows and said all room are sold out, left this room The only room looks dark and dirty, the white bed sheet is grey in colour and there is a smell.... We cancelled the booking
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Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Mike
Hotel room not available after i had booked ”
Hotel room not available after i paid and confirmed with agoda, they say i have to pay extra to get another type of room with much expensive, dirty, corridor light always off, dirty
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Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
unexpected worst”
I already expected it to be worst. I give them support then I face unexpected issues. There is No water on the following day, feel like they limited the water, and the water heater does not work. They request RM50 for a deposit and luckily got the return deposit.
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Bad Experience”
Book at RM40+ and during check in, the receptionist asked for another RM40 because the paid amount on Agoda isn't the right price. The sheets weren't fresh sheets. Look like it wasn't changed.
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Sorry for the hassle you faced, Amir! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
Disappointing”
The cleanliness of this place is really questionable as I found a cockroach in the bathroom, dirty sheets and the water heater wasn't working. The staff on duty wasn't available at the counter when I checked in as well, and I waited for almost 30 minutes before I could check in.
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Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry
Hotel Lemon Tree doesnt smell like lemons”
Receptionist was cold. No responses. No smile and greetings. Walkway to the room is non lighted. Very dark! Couldn't see room number. Room was horrible. Bedsheet dirty. Bed not done. Pillows dirty. So unhygienic. Aircond not working properly. Toilet door is broken. Hot shower not working. Got to be minus 10 of 10! Horrible! Never no more. Not recommended at all. OYO has not done its job well.
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Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
DIRTY. FILTHY. ”
I booked through agoda, when i arrive to check in , the receptionist said there's no room at all. Asked me to cancel it , then i said cannot cancel. Suddenly there's a room for me. She gave some old room. Room number 209, the floor is very dark because there's no light at all. I need to use torchlight to find my room. When i enter the room there's this faulty smell, cockroaches in the toilet, someone didn't flush the toilet (got shit in the toilet bowl). I straight away checkout that night , only stay for 1hour and i cant take it anymore. WORST HOTEL EVER!!!!!
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Sorry for the hassle you faced, Luqman! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
THIS IS SCAM HOTEL”
THIS HOTEL STAFF WILL SCAM CUSTOMER BY REQUEST EXTRA PAYMENT, THEY SAID THE ACTUAL PRICE IS NOT SAME IN APPS OYO OR AGODA... ALSO THIS HOTEL ALSO VERY DIRTY... DON'T BE A VICTIM TO STAY AT THIS HOTEL... THE STAFF HOTEL ALSO RUDE...
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Hi, Jay! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jake
Bad service”
Very bad service... I have book and oay for the room. Once i reach they said that hotel was full.. They said they will refund my money but taht was lie.. I DID NOT GET MY MONEY and i got nowhere to go... Disgustinggg
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Hi, Nor! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jake
bed sheet dirty”
bed sheet, pillow case, blanket all look very dirty and the air cond also not so cool.
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Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
Bad Location & Rude Staff”
This hotel trying to scam by saying that the price have been increased, please read google review!!
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We are extremely sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.
so best”
this hotel is really not clear.payment done but firt day only i just leave cause got someone tey to open my door.........so bad experience
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Messy management ”
Please call customer first if the promo is unavailable. Need to pay extra at counter due to ‘system issue’.
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Hi, Muhammad ! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Julia