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Hotel Luciya Palace

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Very good
Based on 19 reviewsSee what guests said
7.9
Hotel Luciya Palace
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7.9 Very good guest rating
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"The location was convenient, courteous staff, very clean lin..."

IqbalUnited States
Exterior view
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7.8 Very good location
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7.8Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

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Room choices
Budget Single Room
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  • 320 m²/3444 ft²
  • 1 single bed
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Budget Double Room
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  • 320 m²/3444 ft²
  • 1 double bed
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Deluxe Suite
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  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Standard Air Condintioning
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  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Deluxe Air Conditioning
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  • City view
  • 25 m²/269 ft²
  • 1 double bed
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Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Verified guest reviews

Agoda Reviews (19)
Filter by guest type:
Cleanliness8.2
Facilities8.1
Location7.8
Room comfort and quality6.5
Service7.8
Value for money8.2
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Showing 16 verified guest comments
12
9.6
Anuj from India
Solo traveler
Standard Air Condintioning
Stayed 1 night in August 2017
Value for money
this place is quite comfortable and has a very convenient location.
Reviewed October 04, 2017
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2.8
Meena from Malaysia
Family with teens
Standard Air Condintioning
Stayed 1 night in June 2017
Bullied by unprofessional staff, worst experience
This hotel was the first we picked for our trip to Cochin last week. As such the booking was done online for both the hotel and taxi from airport to the hotel (which they claim to offer as a service to their customers). All payments were made, with a specific online transfer via HSBC to their account in Kerala before my trip. Upon arrival, the hotel did not send the taxi, after making several calls, they sent someone 1.5 hours later. So my elderly mother and I just stood and waited outside the airport the entire time. (NB: just take the new pre-paid taxis offered at the airport. I think it is safer and hassle-free) When we got to the hotel, we were given our rooms and I thought my ordeal was over. But no. They told me that they had not received payment for the taxi, even though I paid online. I reminded them that I wanted to pay cash, but they had told me to make an online transfer instead, saying they had to hire a taxi from outside. I told them online transactions would take time, but they were the ones who insisted. I showed them my payment voucher which I had also sent to them via email before my trip. Yet they kept insisting I pay again in cash. When I asked them what about refunding the online transaction, they said their bank could not do that. So in effect, the staff at this hotel was extorting me to make a double payment for one taxi fare. They also said I could not leave the hotel without making the payment. I was shocked by this behaviour and considered contacting my embassy. Being a single lady traveller with my mother, I very humbly asked them to please let me continue on to Cochin and gave them the hotel address I would be staying in. I told them the payment was made and perhaps they needed to wait a day or two for the transaction to be reflected in their account. In Cochin, I called my bank who told me clearly they had paid the money in full and gave me all the details (I made an online transaction on 16 June and payment was made to their local
Reviewed June 26, 2017
Dear Madam, Kindly refer to your stay at our hotel on 20/06/2017 to 21/6/2017. We are in receipt of your transfer of the taxi fare of USD 25 transferred by you on 16th July 2017. We also bring to your kind information that our bankers M/s. State Bank of India was credited with your transfer of USD 25 from your HSBC account to our account only on 29th July 2017 ie 8 days after your check out (copy of the bank statement attached).While thanking you for the payment done, we request you to kindly refrain from falsely accusing the Hotel or its staff members for no fault of theirs. They were only carrying out their duties to the best of their ability in following up for payments not received for services availed from or through the hotel.They were also following instructions clearly left by you to be contacted at Hotel Imperial Regency Cochin if your payment was not cleared.The hotel cannot be blamed/held liable or take up responsibility for money transfers done by guests but not received.
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Hotel Luciya Palace
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8.4
Laura from United States
Family with teens
Standard Air Condintioning
Stayed 3 nights in December 2016
Quiet haven. Good value. Great bed.
Restaurant was fine. Poor coffee (instant).
Reviewed December 22, 2016
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9.2
Iqbal from United States
Couple
Standard Air Condintioning
Stayed 1 night in November 2016
Great place to stay for short trips
The location was convenient, courteous staff, very clean linen , bed and restrooms
Reviewed November 28, 2016
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10.0
MOHAMED from India
Group
Deluxe Air Conditioning
Stayed 1 night in September 2016
VALUE FOR MONEY
GOOD LOCATION, GOOD STAFF, AND GOOD BREAKFAST.
Reviewed September 19, 2016
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10.0
MOHAMED from India
Group
Standard Air Condintioning
Stayed 1 night in September 2016
ALL IS GOOD
GOOD LOCATION, GOOD STAFF, GOOD BREAKFAST
Reviewed September 19, 2016
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8.4
Rajiv from India
Solo traveler
Standard Air Condintioning
Stayed 1 night in September 2016
Amongst the better hotels in Thrissur
Have stayed at quite a few hotels in Thrissur, Luciya Palace was amongst the best. The hotel is well located, in town, but away from the bustle of the main road/bazaar. They have good rooms, minimalistic in layout, very neat and clean. No carpets! The weather in Kerala is a no-no for carpeted rooms, so they have taken the right decision. Breakfast is not elaborate, but good enough for most people. The staff at the front office is friendly and helpful. The Wi-Fi is exceptionally good. The feel good factor is high at this hotel.
Reviewed September 06, 2016
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6.4
SANAAT from India
Family with young children
Standard Air Condintioning
Stayed 1 night in September 2016
Breakfast
Served cold food @ 9am.
Reviewed September 05, 2016
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8.8
Anup from Australia
Family with teens
Standard Air Condintioning
Stayed 1 night in May 2016
Good
Good
Reviewed May 20, 2016
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8.8
Santhosh from India
Family with teens
Standard Air Condintioning
Stayed 1 night in April 2016
Good stay
Good stay
Reviewed May 05, 2016
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12
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Hotel Luciya Palace
|Very good 7.9
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