Altstadt Hotel Magic Luzern

Brandgaessli 1, Old Town, Luzern, Switzerland, 51, 6004
Altstadt Hotel Magic Luzern
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7.8
Very good
/10
(849 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location
  • Lake Lucerne9.76 km
  • Highlights and ratings

    3-star Hotel
    Free Wi-Fi

    This property is in high demand!

    Booked 23 times

    "My first trip to Lucerne, I chose Hotel Magic because of the location, and it was a great choice."
    Mark - January 23, 2017
    Very good cleanliness
    7.9 rating for cleanliness
    Very good service
    7.6 rating for service
    Very good comfort
    7.3 room quality and comfort
    Good facilities on premise
    6.8 facilities on premise
    • 430 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Laundry service

    • Safety deposit boxes

    Cheaper than 99% of all properties in Luzern in the last 24 hoursCompared to 330 Luzern properties at Agoda for various dates
    Value for money7.5
    Distance to city center0 km
    Location rating8.7
    Nearest airportEmmen Airport (EML)
    Distance to airport4.5 km

    Rooms available at Altstadt Hotel Magic Luzern

    Suite
    Suite
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 double bed
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    Double Room
    Double Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 double bed
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    Quadruple Room
    Quadruple Room
    ...
    • City view
    • Non-smoking
    • 1 king bed and 1 sofa bed
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    Single Room
    Single Room
    ...
    • Room size: 15 m²/161 ft²
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    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
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      Bed in dormitory BUNK BED
      Bed in dormitory BUNK BED
      ...
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        Triple Deluxe
        Triple Deluxe
        ...
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          Room CAPACITY 7
          Room CAPACITY 7
          ...
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            Basic Single
            Basic Single
            ...
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              QUADRUPLE ROOM 2 KING BEDS
              QUADRUPLE ROOM 2 KING BEDS
              ...
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                Frequently asked questions

                What time is check-in and check-out at Altstadt Hotel Magic Luzern?

                Check-in is from 3:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out.

                How do I get to Altstadt Hotel Magic Luzern?

                For those who wish to drive their own cars, Hotel Magic has a car park available for guests. Car parking is available for a fee of CHF 27 per day. Parking options include a full-service valet for total ease.

                What is the smoking policy at Altstadt Hotel Magic Luzern?

                Hotel Magic does not permit smoking in any of its rooms or indoor areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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                What people love about Altstadt Hotel Magic Luzern

                • 8.8
                  Excellent

                  "Interesting themed rooms."

                  Zakiah

                  |

                  December 17, 2018

                • 8.8
                  Excellent
                  Spaciousness

                  "The room was huge and had a big living room, large bathroom and coffee making facilities."

                  Julia

                  |

                  January 9, 2019

                • 8.8
                  Excellent

                  "We enjoyed our one night stay here."

                  Julia

                  |

                  January 9, 2019

                Property ranking|Compared to 330 Luzern properties
                See all rankings
                Cheapest price score
                Review score - United States
                8.4/10
                Location score
                8.7/10
                Room comfort score
                7.3/10
                Better than
                99
                %
                of Luzern properties
                Better than
                95
                %
                of Luzern properties
                Better than
                94
                %
                of Luzern properties
                Better than
                94
                %
                of Luzern properties
                Up to 30% off with Agoda Insider Deals!

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                More about Altstadt Hotel Magic Luzern

                More about Altstadt Hotel Magic Luzern

                8.8
                Excellent

                "Wonderful location, right smack in the old part of the city,..."

                Zakiah

                |

                December 17, 2018

                Description

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                Most talked about facilities

                Breakfast
                12 mentions
                Housekeeping
                8 mentions
                Car Park
                2 mentions
                View
                2 mentions

                What they offer

                6.4
                Good
                Spaciousness

                "Room was of good size for europe."

                Hui Z.

                |

                August 22, 2016

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Food and dining

                Breakfast options

                Continental

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Reviews of Altstadt Hotel Magic Luzern from real guests

                Overall rating
                7.8
                Very good
                From 849 reviews
                Provided by verified guests of
                Agoda Reviews (290)Booking.com Reviews (559)
                Rating via Agoda7.7
                /
                10
                Cleanliness7.9
                Facilities6.8
                Location8.7
                Room comfort and quality7.3
                Service7.6
                Value for money7.5
                High score for Luzern
                Rating
                9+ Exceptional (47)
                8-9 Excellent (27)
                7-8 Very Good (36)
                6-7 Good (26)
                <6 Below Expectation (37)
                Time of the year
                Mar - May (50)
                Jun - Aug (41)
                Sep - Nov (45)
                Dec - Feb (37)
                All guests (290)
                All room types
                All languages

                Show reviews that mention 

                Showing 173 verified guest comments
                12345
                8.8
                Excellent
                TANG from Malaysia
                Couple
                Double Room
                Stayed 1 night in May 2019

                Love this well located boutique hotel”

                A well located hotel in the vibrant old town near to the lake & Chapel bridge. We stayed in the “Barock suite” - a huge clean room with a Jacuzzi bath tub. This is in addition to a shower room. The check in process was hassle free & receptionist at Hotel Krone was courteous. We were allowed to check in early, a few hours before the official check in time. We enjoyed our time there & will definitely come back to stay in a different theme room.

                Reviewed June 04, 2019
                8.4
                Excellent
                AZMAN from Malaysia
                Couple
                Double Room
                Stayed 2 nights in April 2019

                A decent hotel with good location”

                The room is spacious with coffee maker, free of charge. However, we need to check-in at a nearby hotel and the room is fill with many sculptures; which may be good for someone but not us. The great location makes it easy for us to come from train station, go to the lake and also wander thru the old town. That's why I pick this hotel for my stay in Lucerne.

                Reviewed April 26, 2019
                8.0
                Excellent
                Enrico
                Couple
                Double Room
                Stayed 2 nights in June 2019

                Good Value for Money / Strange decoration”

                This hotel gave me mixed feelings. The room was spacious, but at the same time decorated in such a fashion that ressambled a motel. The room was hot even though it was still spring, with chilly nights. We had to keep the windows opened to keep it at a nice temperature. The check in is made at another hotel, were the breakfest is served. Staff are very gentile and the food is pretty good. Location is amazing. Anyway, we had a great time there.

                Reviewed June 20, 2019
                9.2
                Exceptional
                David from Italy
                Couple
                Suite
                Stayed 2 nights in June 2019

                Ask for the balcony”

                This is a great location. Short walk from Train station and boats. Our room was Lion Heart Suite. It seemed to be only room with a balcony. The room is spacious. No air conditioner but a fan. We recommend the hotel have a place for travelers to put their bags i.e. a stand or rack. We had to work out of our bags on the floor. Also when you arrive there is no one here. You must walk to another hotel to check in but it is not too far if you understand the directions. We would stay here again. It would also be better if they provide complimentary water for the guests.

                Reviewed June 11, 2019
                4.8
                Inmo from South Korea
                Family with young children
                Double Room
                Stayed 2 nights in April 2019

                CANNOT recommend to family travelers”

                PROs - Fair location (many other major tourist hotels are also located nearby) - Spacious room at modest price CONs (Esp. for family with little children): - Remote check-in and service desk location - Poor accessibility to many rooms (You need to take the stairs even after using lift) - Bed sheet never changed during my stay - A rude and callous senior male front desk staff (All other staff than this guy were nice or at least polite though) who ruins the overall impression of the hotel

                Reviewed May 06, 2019
                10.0
                Exceptional
                Yi from Singapore
                Couple
                Double Room
                Stayed 1 night in February 2019

                Exceptional”

                Lovely! Stayed at the Honeymoon suite and the room is huge! More like an apartment stay than a hotel. Downside: You have check in at another location before you have the keys to the room, but the room totally compensate it!

                Reviewed February 21, 2019
                8.4
                Excellent
                Kai from Singapore
                Couple
                Double Room
                Stayed 3 nights in December 2018

                value for money”

                Location is good. Very near to all the attractions. Staff is very helpful and friendly. The only problem is the route to the hotel. The shortest way from main station involved alot of stairs. Hotel location and reception is different location (hotel krone to pick up keys). There are a few more steps before reaching the elevator.

                Reviewed December 28, 2018
                8.0
                Excellent
                Maheda from Indonesia
                Couple
                Double Room
                Stayed 4 nights in October 2018

                Good Location”

                The location is in the heart of Lucerne City. The obstacle is only when we first check-in that we have to go to Krone Hotel (nearby) as we forgot the preliminary procedure for check-in. The lift is manual lift, that the lift door should be closed properly. The cleanliness is good. The staffs are friendly

                Reviewed October 14, 2018
                9.2
                Exceptional
                Francesca
                Couple
                Suite
                Stayed 1 night in April 2019

                In the middle of the city”

                The staff was really friendly. The lionheart suit is one of the only one with balcony and that was a good surprise, (we were told there is no balcony) ! The view fanatastic... We were in the middle of the city/shopping street was there and just in the middle of the sightseen. I will go back for sure!

                Reviewed April 21, 2019
                8.4
                Excellent
                Randall from United States
                Family with teens
                Quadruple Room
                Stayed 4 nights in April 2019

                Great location and unique rooms. World class views!”

                Some of the furniture was pretty worn. Master bath sink faucet was difficult to shut off. 1/2-bath door wouldn't latch and no lock (or key for lock). Master bath shower curtain grabs hold of wet bodies - showering was a chore. We really enjoyed our stay, there are just minor room improvements that could be made to improve overall perception.

                Reviewed April 13, 2019
                9.6
                Exceptional
                Pablo from United States
                Solo traveler
                Double Room
                Stayed 1 night in March 2019

                One of the most unique hotels ”

                Themed rooms are always cool! I ended up in the pirate room. Which was just awesome. Very clean. Quiet building in a great location. Check In is in another hotel. But it was about a one minute walk and not an issue at all. Would def come back and stay here again!

                Reviewed March 22, 2019
                10.0
                Exceptional
                Mark from United States
                Solo traveler
                Stayed 2 nights in December 2016

                2 Nights in Lucerne”

                My first trip to Lucerne, I chose Hotel Magic because of the location, and it was a great choice. In the middle of old town, nice friendly staff, and good value for money. I would stay here again. The only note is you have to check in at a different location, just a short walk away.

                Reviewed January 23, 2017
                8.4
                Excellent
                Hansjörg from Switzerland
                Couple
                Double Room
                Stayed 1 night in June 2019

                Nice old town hotel”

                Nice and quiet hotel with theme rooms right in the center of old town, no luxury but value for money, ideal for a short stay.

                Reviewed July 07, 2019
                5.2
                mark from Singapore
                Couple
                Double Room
                Stayed 2 nights in April 2019

                Rooms below expectations & approved requests not honoured ”

                During booking which was months ahead of stay, requested two rooms to be near ( for reasons of taking care of 61 yrs old relative with knee problems). Had prior hotel approval but on check in it was not so. It was not apparent from the web posting that not all rooms were served by a lift, and that some rooms required climbing two flights of stairs. Requested for rooms to be close by with prior approval. Was then assigned another alternative room a little closer but separated by a flight of stairs to the other room where my relative was assigned. The alternative room was very small in comparison to other rooms. It had a bevelled door because of the sloping low ceiling panels in several parts of the room. The sloping ceiling boards were low to cause your head to be hurt when getting out of bed. The bathroom basin was triangular & small although the bathroom is decent size. The front desk is 100m away from the hotel; a dissuasion to ask for a change again. Had better in Slovenian hotel.

                Reviewed May 05, 2019
                7.2
                Very good
                Srivatsan from United Kingdom
                Couple
                Double Room
                Stayed 3 nights in April 2019

                Nice location but poor guidance ”

                The location was nice and room was clean. But the hotel doesn’t have a reception. We need to go to another hotel to checkin and get access. This has to be made aware before itself. Also no much plug points, I removed some hidden plugs for a lamp and used it to charge mobiles. Some guidance would be appropriate. Overall it’s fine

                Reviewed April 28, 2019
                4.4
                Yan from Singapore
                Couple
                Double Room
                Stayed 2 nights in February 2019

                Should not even be a hotel”

                Firstly, the check-in/reception of this hotel is at ANOTHER hotel nearby. Secondly, the room has no temperature control. The whole building apparently is under a central air-con system. Asked the reception to raise the temperature a bit as the room was too cold, but didnt feel any difference. Thirdly, the facilities in the room is utterly disappointing. The hotel room has no phone, no water boiler, no temperature control...it's more like a bunk, where you get a bed/tv/fridge and thats it.

                Reviewed February 04, 2019
                8.8
                Excellent
                Julia from United Kingdom
                Couple
                Double Room
                Stayed 1 night in January 2019

                The room (aladin) was amazing.”

                I would recommend this hotel but it is impossible to find it with sat nav and to park. Also you need to book into another hotel nearby but it is in the centre of a beautiful old town and by the river/lake. The room was huge and had a big living room, large bathroom and coffee making facilities. We enjoyed our one night stay here.

                Reviewed January 09, 2019
                8.8
                Excellent
                Zakiah from Singapore
                Solo traveler
                Double Room
                Stayed 1 night in December 2018

                Fascinating Decor”

                Wonderful location, right smack in the old part of the city, just up the steps from Rathaussteg. Interesting themed rooms. I had the Swiss Chalet. Unfortunately I had no wifi, repairs on the router were still underway.

                Reviewed December 17, 2018
                6.0
                LIWEN from Malaysia
                Couple
                Stayed 1 night in December 2018

                Review”

                I cannot comment on Hotel Magic. I was diverted to another liason hotel. Krone hotel. The Krone hotel is next street only. The staff there is polite and courteous. The room is clean. There is a coffee machine inside the room. But the room seems like a bit smaller than Magic hotel in the picture. The pillow no good. The room is without aircond. So have to open window. And noisy. The room view is street view. The hotel walking to train station 10mins.

                Reviewed December 07, 2018
                9.6
                Exceptional
                Bo from United States
                Family with young children
                Double Room
                Stayed 1 night in November 2018

                BL”

                Perfect location - very convenient. The hotel staff are very helpful and patient. The only complaint from me is the noise on the side of our room at the early morning around 6 am, which is a little annoying.

                Reviewed November 12, 2018
                12345
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                Altstadt Hotel Magic Luzern
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                • Excellent location
                • Lake Lucerne
                • Luzern Train Station is within 0.43 km