Recent customer comments

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Excellent



based on 1053 reviews
  • Cleanliness 8.9
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.7
  • Food/Dining 8.2
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Nico from Netherlands
Couples
Stayed 4 nights in March 2015
Good hotel with a nice architecture
style, history, comfort
This is a wonderful hotel, and a very comfortable place to stay. It has everything you can expect from a hotel, but in my opinion its best features are the wonderful architecture and style. The level of luxury may not be completely up to what one can expect in a "modern" five star hotel, but altogether it is very worthwhile.
Reviewed March 11, 2015

Leo from Indonesia
Business travelers
Garden Terrace (Room Only)
Stayed 1 night in January 2015
traditionally rich and clean.
design, size, clean.
it was pleasant and quick.
Reviewed March 09, 2015

Ananda from Indonesia
Couples
Executive Suite Room Only
Stayed 1 night in March 2015
Beautiful historic hotel
location, decor and service
overall it was a pleasant stay. Surabaya is an up and coming fun city.
Reviewed March 09, 2015

Machyusri from Indonesia
Couples
Stayed 2 nights in February 2015
Good Value
The hotel itself nice colonial atmosphere , friendly staff, verry good breakfast
Everything was perfect except some of the front desk staff didn't seem to care as much as they should. I assume that this was because we turned up with backpacks having got a cheap deal through agoda. Understanding Bahasa meant I was able to understand more than they realised.
Reviewed March 03, 2015

Jordan from Singapore
Couples
Stayed 2 nights in February 2015
Great escape from the busy city
Colonial style, comfortable & spacious, professional staff
We like the colonial style designs. The hotel has a rich history, and the architecture reflects that. The gardens are nicely maintained and enjoyable. The staff are professional and courteous, always able to provide timely service. The executive suite is very spacious and located at the exclusive rear wing of the building. Room is clean, comfortable, and has all the necessary amenities you expect from a 5-star hotel. Only observation was the provided kettle came with a 2-pin round plug while the walls are UK 3-pin. Food from Indigo restaurant has good variety, ranging from Asian, Japanese to Western. Again, the staff members there are professional and friendly. Food tastes great and are of high quality. Highly recommended hotel for its colonial style, excellent facilities, great food and professional staff.
Reviewed March 01, 2015

GARETH from Australia
Couples
Stayed 3 nights in February 2015
Great Hotel - an attraction itself.
History, Gardens and good staff!
Has a great History and is an attraction itself, wonderful Gardens and has very good staff! Good quality food for room service. The spa on site is also very good, and famous. Be the best hotel in town for weddings perhaps. ;) Will stay again! BUT They need to spray rooms / or incl electric plug-in bug zappers and should fog the gardens for mozzies though ( was wet season ).
Reviewed February 23, 2015

huang from China
Couples
Stayed 3 nights in February 2015
Great hotel
Hotel style, food, staffs
Reviewed February 23, 2015

Li from Taiwan
Solo travelers
Stayed 3 nights in February 2015
Good location w perfect service
Though the hotel is historic, it is maintained quite well. Staffs are helpful. All day dining is delicious. We enjoyed the atmosphere here. I definitely recommend Hotel Majapahit.
Reviewed February 21, 2015

Winda from Indonesia
Business travelers
Stayed 1 night in February 2015
Amazing Trip
Clean, service and food
very nice hotel and very huge hotel. service also nice and good. food very nice.
Reviewed February 18, 2015

Mohamed from Singapore
Groups
Stayed 3 nights in February 2015
Stay at Majapahit
Great service, spacious room, great location.
As usual great stay, good service and breakfast. Only this time the sauna/steam room was not working but overall the stay was great...
Reviewed February 11, 2015


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