Hotel Marroad Hakone
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Hotel Marroad Hakone

1320 Gora, Hakone, Hakone, Japan, 250-0408
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Twin Room - Non Smoking Hotel Marroad Hakone
Twin Room - Non Smoking
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     Hotel Marroad Hakone

    Hotel Marroad Hakone Reviews

    8.1
    Excellent
    /10
    (160 reviews)See what guests said
    9.2
    Exceptional

    "Big thumbs up to the hotel's shuttle service!"

    Yuxuan

    -

    October 15, 2018

    8.5
    Excellent service
    Recommended by 91% of guests

    Things you’ll love about Hotel Marroad Hakone

    Things you'll love

    • 430 meters to public transportation

    • Located in heart of Hakone

    • Free Wi-Fi in all rooms!

    • Sauna

    Very good
    Location
    7.4
    See map
    Very good location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • The Hakone Open-Air Museum1.3 km
  • Hakone Kowakien Yunessun1.51 km
  • Pola Museum of Art1.82 km
  • Hakone Owakudani2.11 km
  • Venetian Glass Museum2.59 km
  • Sengokuhara Onsen2.63 km
  • The Museum of The Little Prince in Hakone2.98 km
  • Hakone Lalique Museum3.44 km
  • Hakone Shrine5.41 km
  • Lake Ashi5.95 km
  • Value for money8.2
    Location rating7.4
    Nearest airportHaneda Airport (HND)
    Distance to airport73.5 km

    Rooms available at Hotel Marroad Hakone

    8.0
    Very good
    Room comfort & quality
    Japanese Western Non-Smoking
    Japanese Western Non-Smoking
    ...
    • Room size: 42 m²/452 ft²
    • Mountain view
    • 2 single beds and 1 futon
    Enter dates to see prices
    Japanese Western Style Room for 4 People - Non-Smoking
    Japanese Western Style Room for 4 People - Non-Smoking
    ...
    • Room size: 42 m²/452 ft²
    • Mountain view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Japanese Western Style Room for 5 People - Non-Smoking
    Japanese Western Style Room for 5 People - Non-Smoking
    ...
    • Room size: 42 m²/452 ft²
    • Mountain view
    • 2 single beds and 3 futons
    Enter dates to see prices
    Twin Room - Non Smoking
    Twin Room - Non Smoking
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Connecting Rooms for 4 People - Non-Smoking
    Connecting Rooms for 4 People - Non-Smoking
    ...
    • Room size: 56 m²/603 ft²
    • Mountain view
    • 4 single beds
    Enter dates to see prices
    Connecting Rooms for 6 People - Non-Smoking
    Connecting Rooms for 6 People - Non-Smoking
    ...
    • Room size: 56 m²/603 ft²
    • Mountain view
    Enter dates to see prices
    Connecting Rooms for 5 People - Non-Smoking
    Connecting Rooms for 5 People - Non-Smoking
    ...
    • Room size: 56 m²/603 ft²
    • Mountain view
    • 4 single beds
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    Enter dates to see prices
    Japanese/Western-style Room
    Japanese/Western-style Room
    ...
    • Non-smoking
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    Enter dates to see prices

    What people love about Hotel Marroad Hakone

    • 6.0
      Review score
      Staff 

      "Staff is friendly and helpful."

      Rosemary A.

      |

      December 11, 2016

    • 10.0
      Exceptional

      "the best was to get to this hotel is via cable car or bus."

      Kyla

      |

      November 3, 2018

    • 8.8
      Excellent

      "Excellent Western meals are served at the restaurant."

      Kim S.

      |

      November 13, 2016

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    More about Hotel Marroad Hakone

    More about Hotel Marroad Hakone

    10.0
    Exceptional

    "Staff was very accommodating and the rooms are big with a ni..."

    Kyla

    |

    November 3, 2018

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    An overview

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    What they offer

    9.2
    Exceptional

    "Enjoyed the stay there."

    Yuxuan

    |

    October 15, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hotel Marroad Hakone from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (160)Booking.com Reviews (277)
    8.1
    /
    10
    Cleanliness8.4
    Facilities8.0
    Location7.4
    Room comfort and quality8.0
    Service8.5
    Value for money8.2
    All languages
    All guests (160)
    All room types
    Showing 76 verified guest comments
    1234
    6.8
    Good
    Anna from Australia
    Couple
    Twin Room - Non Smoking
    Stayed 2 nights in May 2019

    Good but there are some negatives”

    Food for breakfast and dinner have to be ordered in advance A bit of a distance from train station and shuttle buses are not available most of times plus their services finishes very early No big beds only separate single beds available in the whole hotel Amazing Views, Big rooms, Friendly staff members

    Reviewed May 22, 2019
    9.2
    Exceptional
    LIT from Singapore
    Couple
    Twin Room - Non Smoking
    Stayed 2 nights in January 2019

    Good choice!”

    Clean public bath area, very good quality of hotel spring, location a little bit far from main station, but hotel got free shuttle bus. Room is big, staff very friendly, not so many restaurant options nearby, hotel restaurant needs to book in advance.

    Reviewed February 12, 2019
    9.6
    Exceptional
    Kurniawati from Indonesia
    Couple
    Twin Room - Non Smoking
    Stayed 1 night in March 2019

    Great Onsen! highly recommended”

    it was a very pleasant stay, I enjoyed beautiful mountain view and experience Japanese bathing culture in a very cool onsen.. the location is only 3 minutes walk from Koen Kami Station. P. S: Please kindly add some map direction in the station. me and my husband got lost at the very first time. oh yeah.. and thank you for your greeting cards of our first wedding anniversary. I'd love to stay here again on my next visit

    Reviewed March 11, 2019
    10.0
    Exceptional
    Kyla from Philippines
    Couple
    Twin Room - Non Smoking
    Stayed 1 night in October 2018

    Exceptional”

    Staff was very accommodating and the rooms are big with a nice bathroom and all the facilities needed. The view is also very nice and the air on was working as well. The onsen was stocked with all the necessities for grooming. We did not encounter any bad experience with the hotel and the staff also asked us if we needed a shuttle to the station which was very convenient for us. Also, the best was to get to this hotel is via cable car or bus.

    Reviewed November 03, 2018
    8.0
    Excellent
    Manuel from United States
    Solo traveler
    Twin Room - Non Smoking
    Stayed 2 nights in February 2019

    Very good”

    Definitely will come back!

    Reviewed March 09, 2019
    8.8
    Excellent
    Kim from Australia
    Couple
    Twin Room - Non Smoking
    Stayed 1 night in November 2016

    A classic European style hotel set in a scenic area. Close to tourist attractions around. Free shuttle service to Gora station makes access to them handy. Helpful and friendly staff at reception.”

    Excellent Western meals are served at the restaurant. The public hot spring baths are very good but there is no private bath.We had a pleasant stay in the hotel and will certainly return when we visit the Hakone area in future.

    Reviewed November 13, 2016
    8.0
    Excellent
    NANCY from Indonesia
    Family with young children
    Twin Room - Non Smoking
    Stayed 1 night in July 2015

    everything perfect...”

    location staff food

    the location is in very quiet neighborhood, close to the station and gora park. Hotel is outdated, but the staff always smile and nice, the receptionists spoke good english and very helpful. Breakfast and dinner need to be reserved ahead of time, we did not get the dinner, but the breakfast was excellent. The onsen is one of the best, rich with minerals and clean. Beds are a bit hard but still fine, there are 2 kinds of pillows, personally I like the hard one. No wifi in the room, only at the lobby. If you rent the router, you should be fine. The hotel provides free transfer to bus station and rope-way station, or basically anywhere around gora.

    Reviewed August 02, 2015
    3.6
    Susanti from Indonesia
    Family with teens
    Connecting Rooms for 4 People - Non-Smoking
    Stayed 1 night in June 2018

    not recommend”

    we stayed for 1 night with 2 connecting room. my children 10 and 15 years old. the hotel quite close from Gora station. instead of walking to the hotel from Gora station..i suggest you to ride tram from Gora station and stop at the 2nd stop. then go out and walk down the stairs and U turn. on the way to hotel you will find another hotel that is newer that marroad hakone. the hotel is about 500m walking distance, right side. the hotel is sooo quiet. we thought that we only the customer there. since we check in and check out, we didnt meet another customer. the room is big and quite ok. clean enough but..still feels quite scary at night with the voice of the wind blows the branches of the trees. the hotel has onsen on the 1st floor. again...we are alone both in female n male onsen room. we spent only 5 mins in the onsen because it is not comfortable with the place. overall, i didnt recomment this hotel for those who carry children under 10. they might be crying and do not feel safe with the environment. price is also quite expensive.

    Reviewed July 07, 2018
    2.0
    hsinmei from Taiwan
    Family with young children
    Twin Room - Non Smoking
    Stayed 1 night in April 2019

    Dirty hotel”

    dirtiest Hotel I had ever seen at Japan, the room is dirty and wet, dust everywhere

    Reviewed April 13, 2019
    6.8
    Good
    Alicia from Singapore
    Couple
    Twin Room - Non Smoking
    Stayed 1 night in November 2018

    Not too convenient”

    Far from Gora station, but hotel provides transport till 6pm daily. Breakfast was amazing! Room small and musty. Hot spring was ok.

    Reviewed November 25, 2018
    9.2
    Exceptional
    Yuxuan from United States
    Family with teens
    Twin Room - Non Smoking
    Stayed 1 night in October 2018

    Excellent service”

    Big thumbs up to the hotel's shuttle service! Free rides are provided to Sounsan station and Gora station. The onsen is also great! Enjoyed the stay there.

    Reviewed October 15, 2018
    8.4
    Excellent
    Pascali from Canada
    Solo traveler
    Twin Room - Non Smoking
    Stayed 2 nights in June 2018

    Excellent”

    A/C didn’t work at all in the room; had to sleep with window open. Called front desk and was told to turn the a/c dial on, which it was. There was no thermostat control in the room either. Front desk said they would turn down heat in the room but I saw no difference anyways. Also, charged a “hot spring” tax upon checkout; didn’t have this at any other hotels I stayed at which also had Onsens.

    Reviewed June 08, 2018
    6.4
    Good
    Constance from Singapore
    Family with young children
    Twin Room - Non Smoking
    Stayed 1 night in December 2016

    Very far from train station”

    Very very long walk from cable car station to the hotel!!. No food served at the hotel restaurant , please eat your dinner somewhere else. Aircon not working in the room, staff insisted it is working and centrally controlled so room was stuffy! Onsen is public - male and female separated, it was very nice. Breakfast is not buffet style, individual set served and was very nice.

    Reviewed December 26, 2016
    8.4
    Excellent
    Man from Hong Kong
    Solo traveler
    Twin Room - Non Smoking
    Stayed 2 nights in March 2016

    Comfortable onsen hotel”

    Hakone was the first stop for my 2-week Japan trip. I didn't realise the tram reaching Hote Marroad would stop service after 7pm and obviously had missed that on my arrival day. Luckily the hotel sent a van to pick my up from the nearest train station Gora 5 minutes after I had called them, saving me from walking all the way up the hill with my bulky luggage. A thing about the hotel is that it doesn't provide traditional Japanese dinner as onsen hotels usually do. That's a pity... Yet, if offers a decent room rate with all the necessary facilities and comfortable onsen. Staff are friendly too.

    Reviewed April 04, 2016
    7.6
    Very good
    NITHI from Thailand
    Couple
    Twin Room - Non Smoking
    Stayed 1 night in October 2018

    Very good”

    big room, but a bit far from downtown, with free subtle bus to town is a plus, nearby only one coffee shop serve western food.

    Reviewed November 02, 2018
    6.8
    Good
    Lay from Singapore
    Couple
    Twin Room - Non Smoking
    Stayed 2 nights in October 2018

    A di stance walk fm Gora station... esp up the slope. Luckily still hv cable car n hotel car ”

    Nice n quiet with onsen but not a easy walk fm Gora station. Make sure u catch the last hotel bus at 6pm or the cable car at 7pm

    Reviewed October 13, 2018
    10.0
    Exceptional
    Lee from Singapore
    Couple
    Twin Room - Non Smoking
    Stayed 2 nights in March 2018

    Exceptional”

    Furniture slightly old but everything else are perfect

    Reviewed March 28, 2018
    8.0
    Excellent
    Chi from Hong Kong
    Family with teens
    Twin Room - Non Smoking
    Stayed 1 night in July 2016

    Good”

    Good

    Reviewed July 24, 2016
    6.0
    Rosemary from Singapore
    Family with teens
    Japanese Western Non-Smoking
    Stayed 1 night in November 2016

    Short Quiet Vacation Stay”

    It locates near Cable Car station, hot spring facilities good in the cold autumn season. Though not the best hot sprint hotel but good for a short stay in Hakone within walking distance to station. We enjoyed the stay as the rate is acceptable. Staff is friendly and helpful. Will come back here again.

    Reviewed December 11, 2016
    6.3
    Good
    Chok from Malaysia
    Family with teens
    Twin Room - Non Smoking
    Stayed 1 night in October 2015

    One night @ Marroad Hakone”

    Breakfast (incl in room rate), serene surrounding & cleanliness

    Generally ok except it is slightly older. Location was good (in the sense that it was surrounded by green but access was pretty limited as the cable car/tram and hotel shuttle also stopped operating after 8pm and you either have to use a taxi or take a trek up the hill. We opted for the latter and was rewarded with a nice cool evening walk. Perhaps the hotel should consider extending shuttle servce from foothill till later as there was limited option on dining in the hotel and up the hill. The few restaurants available are all located at the foothills. In general, we did have a pleasant experience (including the onsen).

    Reviewed October 20, 2015
    1234
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    Hotel Marroad Hakone
    |Excellent 8.1
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    • Very good location
    • The Hakone Open-Air Museum
    • Hakone Tozan Cable Car Koen Kami Station is within 0.44 km