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About Hotel Masai Utama


Located in the lovely area of Masai, Hotel Masai Utama enjoys a commanding position in the business, nightlife, restaurants hub of Johor Bahru. Situated only 15km from the city center, guests are well located to enjoy the town's attractions and activities. For those of you who want to venture out, Hien Tian Meow Temple, Regency Specialist Hospital, Octville Golf & Country Club are just some of the attractions available to visitors.

At Hotel Masai Utama, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Free Wi-Fi in all rooms, 24-hour front desk, Wi-Fi in public areas, car park, room service are just a few of the facilities that set Hotel Masai Utama apart from other hotels in the city.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hotel Masai Utama is an excellent choice for your stay in Johor Bahru.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car

Dining, drinking, and snacking

  • Restaurant(s)
  • Room service

Services and conveniences

  • Currency exchange
  • Laundry service
  • Newspapers
  • Smoking area

For the kids

  • Family room


  • Front desk [24-hour]
  • Pets allowed
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 15km
Distance to Airport: 30km
Number of Bars: 1
Number of Floors: 2
Number of Restaurants: 1
Number of Rooms : 96
Year Hotel Built: 2010
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Recent customer comments

Filter by traveler type

based on 53 reviews
  • Cleanliness 5.8
  • Facilities 4.0
  • Location 6.5
  • Room Comfort/Standard 6.1
  • Service 6.6
  • Value for money 6.6
  • Food/Dining 5.0
Sort by

Chen from Malaysia
Business travelers
Deluxe Room
Stayed one night in September 2016
Bad cleanliness...not recommended
When get in the room, floor is dirty, sink is dirty, toilet bowl is dirty, bed is dirty, wall is dirty, table is dirty... Somehow, the water heater just not working in the room too.
Reviewed September 15, 2016

khairul from Malaysia
Families with young children
Executive Suite
Stayed one night in May 2016
just ok
Reviewed May 22, 2016

Samir from Singapore
Business travelers
Standard Room
Stayed 3 nights in May 2016
Business Travel
convenience and affordable
Reviewed May 16, 2016

Ting from Malaysia
Deluxe Room
Stayed one night in April 2016
Smelly room
Dirty, smelly, poor service
Reviewed May 06, 2016

sam from Malaysia
Deluxe Room
Stayed one night in February 2016
Weekend get away
Very good location, near to Festival Layang-Layang
Reviewed February 29, 2016

sam from Malaysia
Deluxe Room
Stayed one night in December 2015
Short gateaway
Good location, nice bed, nice staff
Reviewed December 27, 2015

SHENG from Malaysia
Business travelers
Deluxe Room
Stayed one night in November 2015
Average as 1 star hotel
Kind receptionist with sweet smile
overall is quite good, just the water pressure around that area is very low, my room have no water supply and therefore the staff over there open a room for tenant who room is no water supply to bath in there.
Reviewed November 14, 2015

ZURAKA from Malaysia
Business travelers
Executive Suite
Stayed one night in September 2015
Not as promised
Not pleasant at all. The floor of the room given was dirty (tile surface / uncarpeted). The bed sheet was dirty, my back became itchy with tiny red spots. No Wifi as promised and worst still, the room electronic lock wasn't function. Even though we were given a new room, cleanliness of the floor and wifi were still a problem. A new hotel but not well maintained.
Reviewed September 30, 2015

safiah from Malaysia
Families with older children
Deluxe Room
Stayed 2 nights in August 2015
Strategic location,easy to find.
Lot of parking,staff friendly and the all the check in cleanliness and maintenance service are good.
feel comfortable,and be my first hotel to stay next time.
Reviewed August 14, 2015

Saniyah from Malaysia
Business travelers
Deluxe Room
Stayed 2 nights in June 2015
if there is lifter facilities, would be better.
location near to industrial site, near masai town, condortable stay.
Good and its approperate.
Reviewed July 02, 2015


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