Hotel Mass
Hotel Mass
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Classic Hotel Mass
Classic
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Lobby
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Lobby
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Location
Very good
7.5
See all 19 photos Hotel Mass
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Removed from saved list
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Blackout curtains

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Classic
Classic
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  • City view
  • 30 m²/323 ft²
  • 1 double bed
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      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

      Real reviews from real guests

      Agoda Reviews (22)
      5.2
      Review score
      From 22 reviews
      Read reviews from:
      Cleanliness4.5
      Facilities4.1
      Location7.5
      Room comfort and quality5.0
      Service4.7
      Value for money5.0
      Provided by verified guests of Agoda
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      Showing 15 verified guest comments
      2.4
      subramanian from India
      Family with teens
      Classic
      Stayed 2 nights in January 2018
      Pathetic, Agoda you will loose your customers if such hotels are on your list.”
      Miserable experience.
      Reviewed January 04, 2018
      4.0
      Shantharama from India
      Family with teens
      Classic
      Stayed 2 nights in December 2017
      Very bad stay. Not a place to recommend to others for a decent stay.”
      Very dirty rooms. Dirty bathrooms. No hot water coming. No staff response. Breakfast is OK. Food is very average. Never had such a bad experience. Cockroaches over the bed and on the floor. Unbelievable worst experience. The only thing I experienced was the great effort by the hotel manager Mr. Elengho to sort out the issues at his level. Because him we could somehow managed to stay there . You agoda people have cheated us by charging double the actual price of the hotel. I kindly request you to make the refund.
      Reviewed December 26, 2017
      5.6
      Rajendran from India
      Group
      Classic
      Stayed 1 night in December 2017
      Poor room service & check in issues”
      I would like to not recommend this hotel for stay, as the room service & reception staffs are not friendly and rude. had bad experience
      Reviewed December 14, 2017
      4.8
      Vengadaramanan from India
      Family with young children
      Classic
      Stayed 2 nights in December 2017
      Acceptable”
      Lift was not working and I carried by child 4floors always. My room was not cleaned for the whole 2days. Morning breakfast was not good
      Reviewed December 11, 2017
      2.4
      prashanth
      Couple
      Classic
      Stayed 2 nights in November 2017
      wrost for hotel stay”
      Wrist hotel, food is very worst and too costly, staff behaviour is too bad, totally waste of money.
      Reviewed November 27, 2017
      4.4
      sajith from India
      Family with young children
      Classic
      Stayed 2 nights in September 2017
      not satisfied ”
      Hotel has 2 buildings and they gave the older builing which was not maintained for online booking. Arrived about 6pm and had to wait for 1 hr for staff to clean and give the room. Room rates were cheaper than what Agoda sold the same for.
      Reviewed October 04, 2017
      3.2
      Dhananjay from India
      Family with young children
      Classic
      Stayed 2 nights in September 2017
      Acceptable”
      Absolute bizarre hotel. No etiquette of the hotel staff. tool 45 min for check-in. rooms were stinking. Electrical fittings. Restaurent ambienece is aweful. No service. if you ask for attending for any problem it will be days for the hotel. I am not biased in my review but I had many travellers who were staying in this hotel for these two days had the similar experience.
      Reviewed October 03, 2017
      4.8
      Samir from United Kingdom
      Couple
      Classic
      Stayed 1 night in September 2017
      Needs significant updating”
      Whilst the location and service was good the hotel was in need of significant updating. When we entered the room the card power terminal was falling from the wall, the batteries fell from a broken remote for a TV with broken switches and the room was dark. The sheets were also stained and the walls appeared to have the stains of age. Quite a disappointment as the service and breakfast was good. I would much rather pay more for a much newer room closer to the historic centre.
      Reviewed September 25, 2017
      8.0
      Muralidhara from India
      Business traveler
      Classic
      Stayed 2 nights in September 2016
      Tourist”
      The room needed sprucing up. Telephones are down
      Reviewed September 28, 2016
      6.8
      Sajin from India
      Couple
      Classic
      Stayed 1 night in August 2016
      Adjustable, that's all”
      1. Soap and Towel ware not kept in the bathroom. 2. Toilet drainage-hole was above the closet. So it was dreadful to sit on the closet. 3. Room was dusty. Dirt was covered when we walked inside the room bare-footed. 4. Rest everything was OK. Very close to the Bus Stand.
      Reviewed August 29, 2016
      4.4
      rashmi from India
      Family with young children
      Classic
      Stayed 2 nights in June 2016
      the hotel room was not clean also its was smelling awfully bad like cigarette smoke, and the hotel staff was not even prompt and most importantly the hotel restaurant serves pathetic food at a very co”
      won't recommend anyone specially those travelling with kids
      Reviewed June 21, 2016
      6.0
      Arunkumar from India
      Group
      Classic
      Stayed 1 night in May 2016
      worst service ”
      No service at all
      Reviewed May 12, 2016
      8.4
      Rishabh from India
      Couple
      Classic
      Stayed 1 night in February 2016
      Good place to stay”
      Perfect Location for stay in Pondicherry :)
      Reviewed February 18, 2016
      5.3
      Meera from United Kingdom
      Family with teens
      Classic
      Stayed 7 nights in December 2015
      No hot water or continental food ”
      Staff were helpful when asked
      Very Expensive for one week stay.Basic amenities (hot water, shampoos etc) were not given when hotel was less full.It should not be dicriminated as everyone pays full price.Refunds should have been given if policy changes to the capacity of people. Hospitality and training must be given to dining staff who stand and stare. Pillows gave stiff neck.
      Reviewed January 07, 2016
      6.3
      PRAVEEN from India
      Couple
      Classic
      Stayed 2 nights in February 2015
      ok”
      nothing
      Nothing
      Reviewed February 19, 2015
      This is a popular property. Don't miss out!

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