Hotel Maya
Hotel Maya
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Location
Excellent
8.8
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Excellent
From 4887 reviewsSee what guests said
8.1
  • Airport transfer

  • 330 meters to public transportation

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.2
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Executive Suite
Executive Suite
...
  • City view
  • 100 m²/1076 ft²
  • 1 king bed
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Junior Suite
Junior Suite
...
  • City view
  • 45 m²/484 ft²
  • 1 king bed
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Deluxe Suite
Deluxe Suite
...
  • City view
  • 67 m²/721 ft²
  • 1 king bed
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Studio
Studio
...
  • City view
  • 34 m²/366 ft²
  • 2 single beds or 1 double b...
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Suite Standard
Suite Standard
...
  • 45 m²/484 ft²
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More about Hotel Maya

More about Hotel Maya

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Saloma Theatre Restaurant
90 mAsian, Chinese, Halal
WonderMama X
230 mAsian, Halal, Malaysian
Mulberry Restaurant and Bar
230 mAsian, European, Fusion
Chinese cuisine
Chinese cuisine
Si Chuan Dou Hau Restaurant
480 mChinese
biba's, mandarin oriental
540 mChinese
Serena Brasserie
1.1 kmChinese, Gluten Free, Indian
Halal food
Halal food
Samad Al Iraqi Restaurant
430 mHalal, Lebanese, Mediterranean
Trattoria
440 mHalal, Italian, Pizza
Pekan Station
750 mHalal, Malaysian, Steakhouse

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (4887)Booking.com Reviews (1740)
8.1
Excellent
Read reviews from:
Cleanliness8.1
Facilities7.2
Location8.8
Room comfort and quality8.2
Service8.1
Value for money7.9
Provided by verified guests of Agoda
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6.8
Lisa-Maria from Malaysia
Family with young children
Studio
Stayed 2 nights in March 2018
Nice hotel for short stays”
Great location, clean, nice food. Unfortunately not lots of options for vegeterians/vegans though! Poor breakfast buffet but great location in short walking distance to the Petronas Towers and KLCC. The rooms were nice but old and a bit dirty. Staff is really friendly and always happy to help
Reviewed May 20, 2018
Dear Lisa-Maria, thank you very much for your kind reviews. We heard you; we will definitely look into the variety of our buffet breakfast and also the cleanliness of our rooms. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded May 21, 2018
Hotel Maya
8.4
stephane from Philippines
Couple
Junior Suite
Stayed 2 nights in May 2018
great location, great staff, clean big studio”
got upgraded from studio to deluxe studio. massive 60sq m2. walking wardrobe. late check out till 3pm for free. can't complain
Reviewed May 20, 2018
Dear Stephane, thank you very much for your kind reviews. We hope you have enjoyed your stays with us. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded May 21, 2018
Hotel Maya
6.4
Tammy from Malaysia
Solo traveler
Junior Suite
Stayed 1 night in May 2018
Good”
It s a good deal for the Junior Suite room . However , upon my check in , these were the followings : 1. The lift was not working properly ... s’times can read the key card , at times cannot . 2. This hotel on this day and the following day was awefully quiet ... 3. There is a Malay Cemetary located next to the hotel . So , you will sure to see it at your window . Which is kinda eeriee... 4. Badly maintained ! The tap at the sink in the bathroom was “moving” or “swinging “ ... For a Suite Room ??? Terrible 5. The safe deposit box -key pad had detached !! 6. Housekeeping Department - the sofa obviously was not vacumned !! There were loads of dirt “food remnants” on the side of the sofa !! 7. When i lifted the coffee cup, the coffee cup sides was dirty ! Plus the saucer !! HOUSEKEEPING DEPARTMENT must be lagging ! I guess this boils down to Hotel Maya s GM . How can this happen in a Suite room ?
Reviewed May 15, 2018
Dear Tammy, thank you very much for your kind reviews. We are truly sorry and take full responsibility for the inconvenience caused to recent stays with us. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
5.2
Miko from Malaysia
Business traveler
Studio
Stayed 1 night in May 2018
The room is poor ”
Poor room ~ The floorboard a lot of hair and mildew on the floorboard it feels dirty! Toilet odor, will not visit next time .
Reviewed May 12, 2018
Dear Miko, we are truly sorry and take full responsibility for the inconvenience caused to recent stays with us. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
10.0
Norhayati from Singapore
Couple
Studio
Stayed 2 nights in May 2018
Five excellent service for putting up a birthday theme and thank you for upgrading my room :) ”
Good.convenient location. Nice breakfast..
Reviewed May 08, 2018
Hi Norhayati, thanks very much for your kind reviews. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded May 14, 2018
Hotel Maya
8.8
Dayana from Malaysia
Couple
Studio
Stayed 1 night in April 2018
The floor is dusty and window's bind is broken”
The floor is dusty and window's bind is broken
Reviewed April 30, 2018
Hi Dayana, thanks very much for your kind reviews. We are truly sorry and take full responsibility for the inconvenience caused to your recent stays with us. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
2.8
mohd from Malaysia
Family with young children
Deluxe Suite
Stayed 1 night in April 2018
too bad”
very disappointed
Reviewed April 22, 2018
Hi Mohd, we invite feedback for improvement. May I know what was the problem that you faced during your recent stays with us? Look forward to hearing from you soon. Kind Regards, Desmond Loke - Director of Sales & Marketing
Responded April 25, 2018
Hotel Maya
5.6
Kah from Singapore
Business traveler
Junior Suite
Stayed 4 nights in April 2018
Poorly maintained”
The loc was decent, 8min to Bkt Nanas and 5min to KLCC. Internet speed ok for work. Room is big! Checked in at 3.15pm and the room wasn't ready till 3.45pm. Toilet doesn't flush well, daily remainders guaranteed! Toilet flooring partially broken, almost fell at the shower area and the towel area. The lifts were at 2 seperate areas and I always missed it becuz by the time u know which one it was it already closed!
Reviewed April 20, 2018
Hi Kah, thanks very much for your kind reviews. We hear you; we would like to assure you that we will take immediate steps to address the issues and we are confident that with the measures that we're going to take, we will be able to provide a better experience to our guests. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
5.6
Daphne from Malaysia
Couple
Studio
Stayed 1 night in April 2018
Above average”
I used to frequent Maya, but have not been back for some time. I was surprised at how run down the room was, esp the bathroom. The toilet was not dirty but the scuffs and stains on it made it look dirty. And, just like the last time I was there, the flush did not work and I had to ask maintenance to fix it. I used to really like Maya but I have become increasingly disappointed with it.
Reviewed April 18, 2018
Hi Daphne, thanks very much for your kind reviews. We hear you; we would like to assure you that we will definitely take immediate steps to address the issues and we are confident that with the measures we're going to take, we will be able to provide a better experience to our guests. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
6.0
Tan from Malaysia
Family with young children
Studio
Stayed 1 night in April 2017
School holidays”
good, near to KLCC.
Reviewed April 14, 2018
Hi Tan, thanks for your kind reviews. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing
Responded April 15, 2018
Hotel Maya
8.0
Jarut from Thailand
Business traveler
Junior Suite
Stayed 4 nights in January 2018
Value for money”
great location and easy access
Reviewed April 12, 2018
Hi Jarut, thanks very much for your kind reviews. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing
Responded April 15, 2018
Hotel Maya
10.0
garry from United Kingdom
Solo traveler
Junior Suite
Stayed 2 nights in February 2018
all good”
recommend this property
Reviewed March 27, 2018
6.4
Caroline from Philippines
Couple
Studio
Stayed 5 nights in April 2017
Nice architecture”
I remember the very first time we booked at this hotel way back 2013. I must say that the facilities and hotel condition at that time were exceptional that's why we wanted to go back this year. However it's not that good as compared before and the room conditions already deteriorated. I hope management can do something to bring back the hotel to its glory days. Customer service is excellent though. All staff will greet you with a smile. Breakfast was okay, although sometimes, you'll see the same menu every other day. Overall its still a good experience but value for money - not that much.
Reviewed March 23, 2018
Hi Caroline, thanks for your reviews. We hear you; we will definitely look into upgrading the hotel as soon as we can. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded March 24, 2018
Hotel Maya
3.2
Indra from Singapore
Couple
Studio
Stayed 1 night in March 2018
Worst experience in KL”
We booked this thru Agoda, which rates it as an excellent. Upon arrival, we asked the front desk staff to give us quiet room facing Twin Towers. She told us it was city facing. When we got into the room, the room was filthy, rotting smell, aircon wasnt working. The bathroom shad a sweaty smell. Wifi was not working. We immediately called the front desk, it took 5 min to speak to the staff. We stated our issues with the room, she told us its normal. The aircon will be fine in 10min abd then there was some weird sound. We waited more than 15min, nothing worked and we called the front desk again. The lady said she would send someone to fix, waited another 10min, zero response. Then we spotted ants on the bed. It was way too much. When I went down to talk the front desk staff, she wasnt apologetic at all. Then I asked for refund of my deposit. She askes there is a tourism tax, i argued - how can charge tax, when we havent even stayed in the propert. We then left, n will never go there.
Reviewed March 19, 2018
Hi Indra, thanks for your reviews. We hear you; we are truly sorry and take full responsibility for the inconvenience caused to your stays recently. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
6.0
Lai from Malaysia
Couple
Studio
Stayed 1 night in March 2018
Above average”
Their external of the building looks nice but the interior of the room is not well maintainance. Their floor’s wooden pieces came out, ceiling is full of dust. Hair dryer and bathrobe have to special call to request and not originally in the room. Service are good but it’s too inconvenient to call to request things
Reviewed March 19, 2018
Hi Lai, thanks for your reviews. We are truly sorry and take full responsibility for the inconvenience caused to your stays recently. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
7.2
Tham from Malaysia
Family with young children
Deluxe Suite
Stayed 1 night in February 2018
Second Visit”
Plan to re-visit here after the first experience during new year eve. Everything was fine and request is response as expected timing. Highly recommend the pool, quite fascinating if compare with other hotels. Both kids are enjoying the session.
Reviewed March 19, 2018
Hi Tham, thanks for your reviews. We are glad to hear that you enjoyed your stays with us. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded March 25, 2018
Hotel Maya
9.6
Danny from Malaysia
Couple
Junior Suite
Stayed 1 night in March 2018
Great friendly service”
Great friendly staff, at great location. Even though initial room provided have leaking air cond but they were fast in changing a new room.
Reviewed March 11, 2018
Dear Danny, thank you very much for your kind reviews. We hope you have enjoyed your stays with us. Look forward to welcoming you back again in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded May 21, 2018
Hotel Maya
5.6
Kathleen from Malaysia
Business traveler
Studio
Stayed 1 night in March 2018
Try to modify”
It took me so many days of asking until I have to call Agoda to change the guest name.
Reviewed March 09, 2018
5.6
Samsudin from Malaysia
Couple
Studio
Stayed 3 nights in September 2017
Good Location - 4-StarRated for me”
Pros. Location is near to KLCC, room was quite good, hydrotherapy pool is the main reason i stay here its a semi outdoor pool, 5 minutes walk from KLCC / 10 minutes walk from HardRock Cafe Cons; Next to cemetery, haunted hotel ? or it just me :)
Reviewed March 09, 2018
Hi Sam, thanks for the reviews. We're glad to hear that you enjoyed your stay with us. For your kind information, the cemetery behind is a historical site which we can't do much about it. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
Responded March 09, 2018
Hotel Maya
3.2
ser from Malaysia
Couple
Studio
Stayed 1 night in March 2018
Was a terrble room for us.”
Staff was not friedly , the girl name Syira.(the worst) . Im the receptionit too i know the way treat the guest ,but for her attitude was wrong .Better ask the mangment teach or train her again.Pleas take action!! The room was dirty and smelly , not suitable for this price.
Reviewed March 08, 2018
Hi Ser, thanks for the reviews. We are truly sorry and take full responsibility for the inconvenience caused to you. It is the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to provide exceptional experience. We would like to assure you that we have taken immediate steps to address the issues and we are confident that with the measures taken, we will be able to provide a better experience to our guests. Look forward to welcoming you back in the near future. Kind Regards, Desmond Loke - Director of Sales & Marketing.
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Hotel Maya
12345
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