Great value”

The 21 square meters neat room allowed us to leave our two 29-inch suitcases open. The nearest supermarket is only 3-minute walk from the hotel. If the room price doesn't go up too high in the future, we will be glad to stay here again!

If staff can have more smile and explain more when check in.”

I was disappointing about my kids breakfast arrangement. My booking was confirmed with 5 adults and 2 kids with three rooms. This was printed and confirmed in the booking statement, but when checked in, staff did not mention one of my kid need the breakfast voucher for this. On 1st day, the staff just saw my confirmation letter and let my kid in, but on 2nd day. This asked me to front desk to get this. This was spent me nearly 1/2 hour to get the breakfast voucher. This is so ridiculous.

Very comfortable stay...”

Our hotel rooms were very clean and big (relative to other hotels in Japan). The hotel offers good security as you cannot gain access to the floor rooms without a keycard. as they put in place an automatic glass door leading to the floor's rooms which can only be opened with hotel guests key cards. The hotel's single bed (110cm) can accommodate 2 adults. Location is quite good as the bus stops coming and going to the airport are just 2-3 blocks away. There is a Family Mart opposite the hotel while Lawson and 7-Eleven are approximately 100 meters away. They have complimentary brewed coffee at the lobby for hotel guests from 2:00pm to 9:00pm. They offer the same kind of service as Hotel Monterey Grasmere Hotels as they belong to the same group. The front desk staff specifically Mr. Kage was very helpful in assisting us recover the sneakers my daughter left at the 100 yen bus loop. Overall, we really enjoyed our stay at this hotel. Keep it up Hotel Monte Hermana Fukuoka team! :)

Excellent”

This was my second time staying here. I love the location and the staff is very friendly and helpful. My room was clean and cleaned well during my stay. The location is close to shopping and attractions with great access to others part of the city. There area two groceries nearby, one which is open 24 hours. They provide two bottles of free water every time they clean the room, which is convenient. When I as checking out, the staff called a cab for me and it came right away.

Spacious room at convenient location”

Public area n room itself are very spacious which is not common in major city like Fukuoka. Staff are helpful n efficient. It is of walking distance to underground shopping street, MTR station and bus stop to airport is just around the corner. My first choice of hotel if visit the city again in the future.

Close to Downtown Tenjin”

Great hotel. Walking distance to downtown Tenjin. The location is in a quite area , very clean and bigger room. There’s a mini mart across the street.

遠離鬧區的新飯店”

1. the hotel itself is new and the room is more spacious than the others located in the city center 2. the b'fast not bad but if could provide discount for the room guest would be better. the waiter 松村 with big smile is very passionate and willing to give any needs you want. 3. the parking lot is overprice, that's awful.

Very good”

clean, the room is big enough for 3 people. each of us has our own bed. easy to walk to a shopping area. The opposite of the hotel has found a street that has many local restaurants which are very delicious. Car parked in the hotel parking space, very convenience!

Great value in excellent location”

the hotel is modern and clean, the rooms are comfortable and of decent size. The bathroom was a bit small but very clean. The hotel is in a great location 3 blocks from Tenjin subway station and a 10 minute walk to the Canal City area. Breakfast was excellent, one of the best breakfast buffet I have found in Japan. I would definitely stay here again.

Staff didn't care what the guest needed”

Facilities were good in condition. Breakfast is acceptable. Staff didn't concern the needs of the guest. There was a car park space available on ground, but the staff didn't allow you to stop for 15 minutes to check out and load your luggages. It seems the staff cared about her job rather than the guest's needs.

Over expectation”

New and modern designed．Room toilet is very small．Bus station nearby but not as convenient as living in Tinjin or Hakata I thought it is a luxury hotel from its hotel website but in fact it serves many many tour groups and gotta line up for breakfast every morning．You would find the restaurant very noisy like canteen．

Exceptional”

Nice, clean hotel. Location is perfect if you want to explore Tenjin and Canal City and Fukouka City. Very convenient if you will use bus or Train. Breakfast is fantastic. Will definitely book here again.

Near to shopping street and clean spacious room”

Room is clean and spacious with complete amenity. Breakfast are Japanese style with local famous dishes. Staff also put a cute decoration onto our passport when return it. It's located inside the shopping street so need to figure out the route/parking lot when driving.

sparklingly clean, a short walk to everywhere in the middle of fukuoka with surprisingly quiet room”

smoking room at every single floor ! nice layout and hotel floor plan. nice breakfast with less queue comparing to other similar hotel (4 star rate) sublime clean room and great parking space (1500yen a night), definitely revisit sometimes soon. A gem in the city center :D

Comfortable room with Big single bed.”

Good space and comfortable room Big bed and clean. All facilities in bath room is ok. but no shower cap Good location near Tenjin station. Good security, guest must use key card to open section of guest rooms.

Recommended with one major safety exception”

Overall nice clean room, good location, and nice breakfast. However, the issue of fire safety is hard to overlook. We stayed on the 6th floor and noted that both (all) fire exits (stairwells) were locked. I inquired with the staff at the front desk who promptly stated that the stairwells remains locked and can only be opened by staff member; guests are to only use the elevators. In the case of a fire, I was assured that staff members would come to each floor and unlock the stairwell doors on each floor. Seems a dangerous fire plan for a 14 story hotel.

Think check in staff service could be better”

The manager-supervisor was not showing good example. We faced a lot of car parking problems on 24 December 2018 (afternoon). Stay was spoilt before we started our exploration in fuokuka. Other staff were reasonable ... For the many hotels and lodgings that we have stayed in japan (for many times) this initial encounter on 24 December could be considered the worst staff customer services we have ever seen. But we still like Japan a lot as a whole ... thank you.

Spacious & Location”

This was my third stay and I booked a twin bed room as always. The room is spacious unlike the typical Japanese hotel room where you hardly got space to open your luggage. The room comes with a smart phone and I used the hotspot to link to my phone to move around the city. Location is good being near to the Watanabe-dori Subway Station and the 7-Eleven, Lawson and Japanese supermarket is just around the corner. Breakfast was good with sufficient choices to suit all tastes. Will stay again on my next visit to Fukuoka.

Excellent hotel for the price.”

The room and the facilities are really new. Complimentary coffee at the lobby. Staff are helpful and friendly. The hotel is walking distance to the shopping area. Security is great. Your key card could only access your floor. Good breakfast.

Good location ! Breakfast is yummy ! Rooms ate big and clean ! ”

Staff are not as friendly as expected. Not helpful with our queries in the reception. We were not informed that check out is 11am thus we thought twas 12 noon...they were scolding us and want to charge us. Thanks to the caucasian staff who accepted our excuse and even apologized for the rudeness of the Jap lady staff :((((