Good location”

The hotel location is very close to the Osaka station. The room was not that big but well equipped and the bed was very comfortable. Very good breakfast with enough options. Some of the staff could be more helpful . I asked if they could recommend a restaurant in the neighborhood because we were a group of 9 but the only answer was that there were a lot of restaurants on the street. On the other hand, another staff helped me very well with questions about JR railpass.

Good location near Osaka Station”

The hotel location is very close to the Osaka station. Some of the staff could be more helpful when you ask something. I asked if they could recommend a restaurant in the neighborhood because we were a group of 9 but the only answer was that there were a lot of restaurants on the street. The room was not that big, the bed was comfortable . Good option for 2 adults with 1 suitcase.

Very good”

Everything is nice about this hotel except its a little dusty (lint) when we checked into the room. But the staff responded immediately and cleaned up the room. The reception was quite small. During check-in it felt crowded even though there weren't that many people.

Convenient to find restaurants ”

Time spent on waiting Elevator is too long

disappointing experience full of dusts”

This is a comparatively new hotel and we just expected to have a clean room. Yet, our experience there is my worst. Entering the room and closing the door, we were welcome by falling dusts from the vent which fell over all my head, clothes, luggage, bag pack and carpet. It is unbearable! The room really looked modern but if it's not clean, it's meaningless. We were even angrier when we called the front desk, nobody answered. One of us went down to ask the staff to come up to see what happened and he dared ask if I tried to open the vent. Who on earth would touch the vent, let alone opening it! The staff finally got us another room but it took nearly 45 minutes. The new room was better -- at least no dusts on the vent but only the toilet roll stand. We stayed there for two nights but there were no refill of tea/ coffee. I seldom wear slippers but I did this time.

No early checkin allowed, had to be in the queue for almost 30m”

The hotel does not allow you to early check-in. We arrived to the hotel at 11am, the tiny hotel lobby was already full of luggages before us. They told us to come back at 3pm, and also told us that at 3pm there will be full of people checking in so if we want to avoid the queue, come around 4 or 5pm.... What 4 star hotel service! No.. I would not want to stay here again. No.

Very Clean & Great Value”

The best things about this property were that the room smelled brand new and the front desk staff knew enough English to check me in without any issues. I stayed in a queen room and the bed was nice and firm and it was quiet at night so I could fall asleep. They have a nice buffet available for breakfast and dinner. The choices in food were mediocre. I’d recommend venturing out in the local neighborhood to try some local eats. I found a great little spot a block away and it was very inexpensive. The hotel is a slight walk from Umeda & Osaka Station but not too bad. Overall I rate this hotel as being a superior value for the money spent.

Great public bath, but a bit of a walk from station”

I really loved the public bath, and that there's staff supervising entry into the bath (so not anyone can just enter - good for women travellers I think, as some other hotels just need a keycard to enter either gender's bath). Clean rooms too. I got the corner room for three pax, so there was plenty of space for us too. Bed and pillows were comfy for me. For those coming from umeda or Osaka station for the first time, might be easier if you look out for signs to the daimaru, and then the kitashinchi station/diamor mall. It's pretty much a 5-10min straight line walk from jr Osaka central gates using the underground paths, but it took me a while to figure this path out. (Osaka station is simply too huge). The closest exit to the hotel is exit number 11-43, and there is an upward escalator for single file, but you can take one of the other lifts in the diamor mall to ground level first if you have large luggage with you.

Best hotel of our trip”

Japan is tough for hotels...they are very expensive and the rooms are usually TINY, especially in Tokyo and Kyoto. This hotel was different. It wasn't cheap, but it was much less expensive than the hotels we booked in other cities, but the room was GREAT. The bed was the most comfy we had all trip. The view was excellent. The AC worked great. The bed wasn't in a corner--two bedside tables! And the lighting was thoughtfully done and not harsh. Water pressure was not quite as good as the other hotels we stayed in. The location is in a hotel zone in the north of Osaka, near the main station. It was a decent location. There is a whole maze of underground pathways/shopping areas that lead you to the various stations nearby, so it was always fun walking through those to hit the metro or JR lines. We walked a LOT though. So if you're not into that, maybe stay more central or closer to a station. But it was raining in Osaka and we spent half the time underground which worked out great!

Modern and Spacious”

Pros: - size of room (twin bedroom) - size of bathroom - location (walking distance to station and shops). Also accessible via underground passage from Osaka/Umeda stations. - Lawsons/7 Eleven/Pharmacy just downstairs - restaurants all around Cons: - None. One of the better accommodations we stayed at during our travels across Japan.

Super nice hotel!!! Highly recommend!! Staff can speak in English . The location is very nice!”

There are so many restaurants downstairs and staff are so nice! But if you drive , the location is little burn difficult to find because the phone number in gps not yet valid. Other than that, everything is so perfect! Super convenient . Just walk few minutes can arrive station and shopping mall !

Perfect for my business trip”

Only had to walk 5 minutes to the office building and on the way back there are restaurants abundant close to the hotel. Only 5 min walk from osaka station in an almost straight line. I had a twin room and it was spacious compared to other rooms i have been in. Can't comment on the food or breakfast because enough food outside the hotel. :)

Comfortable stay”

The hotel made our honeymoon stay in Osaka very special. We got given a thoughtful gift with a honeymoon card. The staff were welcoming and very helpful. The only flaw with our stay is that we found the hotel very difficult and confusing to find and can be exhausting after a long day of sightseeing.

Exceptional”

Great hotel, very clean, and with very big rooms. Itbfilled my expectations. As an introvert, I liked that I did not have to walk by the front desk every time I left the hotel. My only complaint would be that the elevators seems to be always full no matter the time of the day I took them, and it became a bit annoying to me after a few days.

You will find it far from Osaka station if you have big luggages and young children. Take a taxi. ”

Stayed 4 nights. It is accessible from Osaka station (south exit) about 15 mins walk through the underpass. It was very difficult to find the hotel as Osaka station is a huge station (many exits, many different lines, many different underpass intersections). Took me about 30 mins to find the hotel. Would not recommend if you have big luggages and young children (which i had). The 15 mins walk to hotel from Osaka station was also especially tiring for our feet after day trips to Kyoto/Nara. We were also often lost as the underpass are especially confusing as they look all the same when you are there. But the hotel was very new and the rooms were very comfortable. After checking out, I took a taxi for about 2000 yen from opposite the hotel (shorter route) to Shin Osaka station to avoid pushing my luggages through the underpass (no escalators for downwards direction) & to avoid changing platforms at Osaka station (difficult to move big luggages to different platforms (at different levels)

a nice centrally located hotel with shops and restaurants near by”

I was pleased with my stay here. This hotel is located closely to Osaka and Umeda train stations with subway stations right on the doorstep. the area around the hotel seemed safe and lively. my hotel room was big and well laid out and the bathroom was fully stocked with everything needed. the pictures on the site are very accurate so you will get what you book. A nice touch is that you are supplied with a mobile phone that you can take out and about on your travels which is very handy when using mobile maps to get around. The reception is on separate floor so you don't actually have staff interaction other than check in / out and if you need any assistance. Your room key is your hotel security entrance key so no undesirables can enter the hotel without it

New, close to the station, and good value for money.”

10 minutes (or less) to Osaka and Umeda stations through an underground pass for easy access. The hotel looks new and is relatively spacious comparing other hotels cost-wise. The hotel also has high speed WiFi which is a plus.

ROOM LOOKS GRAND, VALUE FOR MONEY”

The room looks exactly like those in the photos. Grand and nice for the money you paid. Thanks to the reception staff who always try their very best to help even though their English is not so good. However, I encountered problem and took a long while finding the hotel from Osaka station which is huge. I think it will be good if the hotel can give a proper direction as to how to walk to the hotel from Osaka / Umeda station without the guest getting lost.

Convenient location through underground passage”

Pro: proximity to Osaka/Umeda train stations, underground passage to the major stations, many restaurants nearby, public bath is good. Convenient store around the corner. Near Hankyu and Hanshin department stores. Con: hotel breakfast was not nice for the price. 2400 Yen/person. My room was not well vacuumed. I would still definitely recommend this hotel to friends and family. The size of the room is larger than average Japanese business hotels.

Great location”

The location was good, close to the Osaka station and lots of food choices nearby. There is a 24hr convenience store right next to the hotel. I would stay here if I visit Osaka again. The room is clean although it is a bit small for 3 people with big luggages.