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HOTEL MYSTAYS Nishi Shinjuku

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Very good7.7
Based on 479 reviews
83% would recommend to a friend
HOTEL MYSTAYS Nishi Shinjuku
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Interior view
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Interior view
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7.7 Very good guest rating
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"Good location and walking distance to Shinjuku station. Comf..."

MJSingapore
Entrance
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8.2 Excellent location
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8.2Location
  • 200 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Laundry service

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Room choices
Single - Non-Smoking
...
  • City view
  • 11 m²/118 ft²
  • 1 single bed
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Deluxe Twin - Non-Smoking
...
  • City view
  • 20 m²/215 ft²
  • 2 single beds
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Deluxe Twin - Smoking
...
  • City view
  • 20 m²/215 ft²
  • 2 single beds
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Superior Twin - Smoking
...
  • City view
  • 16 m²/172 ft²
  • 2 single beds
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Standard Double - Non-Smoking
...
  • City view
  • 14 m²/151 ft²
  • 1 double bed
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Standard Double - Smoking
...
  • City view
  • 14 m²/151 ft²
  • 1 double bed
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Superior Twin - Non-Smoking
...
  • City view
  • 16 m²/172 ft²
  • 2 single beds
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Standard Single - Smoking
...
  • City view
  • 11 m²/118 ft²
  • 1 single bed
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Superior Twin Room 16 to 20 Sq M
...
  • -1 m²/-11 ft²
  • Smoking allowed
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Deluxe Twin Room 16 to 20 Sq M
...
  • -1 m²/-11 ft²
  • Smoking allowed
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Nearest essentials

Airports
  • Haneda International Airport (HND)
  • 17.3 km
  • Narita International Airport (NRT)
  • 62.7 km
Public transportation
  • Shinjuku Nishiguchi Subway Station
  • 250 m
  • Seibu Shinjuku Train Station
  • 280 m
Hospital or clinic
  • International Medical Center of Japan
  • 1.9 km
Pharmacy
  • Kotobuki Pharmacy
  • 1.3 km
Convenience store
  • Natural Lawson
  • 720 m
Cash withdrawal
  • ATM
  • 90 m

More about HOTEL MYSTAYS Nishi Shinjuku

An overview

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Verified guest reviews

Agoda Reviews (479)Booking.com Reviews (2021)
Filter by guest type:
Cleanliness8.0
Facilities7.2
Location8.2
Room comfort and quality7.6
Service8.1
Value for money7.6
Provided by verified guests of Agoda
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Showing 410 verified guest comments
12345
3.6
Philip from United Kingdom
Couple
Standard Double - Non-Smoking
Stayed 1 night in September 2017
Bathroom really mouldy and very dirty - extremely
Mould all over the bathroom as well as dirtiness. It had not been properly cleaned, nor had the issue with mould been properly managed. The hotel staff believed that having mould in the bathroom was an acceptable state. I have taken many photographs of the bathroom as I would like to make a formal complaint
Reviewed September 21, 2017
Dear Guest, Thank you very much for staying with us and spending your time to write your feedback regarding your stay. We are terribly sorry for this unfortunate situation. Regarding the room clean, our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly, however, we failed to provide the comfortable room. This case will be examined closely, and the operation will be reconsidered in order to improve our cleaning quality. Thank you for your feedback regarding your stay and my apologies once again. We do hope that the next time your travels bring you back to Tokyo, you will consider giving us another chance to make it up to you. Sincerely, Shoko Moribe, Manager, HOTEL MYSTAYS Nishi Shinjuku
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HOTEL MYSTAYS Nishi Shinjuku
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7.2
chung from China
Group
Single - Non-Smoking
Stayed 2 nights in February 2017
Very good
It's wonderful place
Reviewed August 17, 2017
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6.4
Hian from Singapore
Group
Standard Double - Smoking
Stayed 3 nights in August 2017
The room was really small.
Something I can't stand - a bit of walking from Shinjuku station (10mins), and the room was really small.
Reviewed August 12, 2017
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6.0
Huang from Singapore
Solo traveler
Standard Double - Non-Smoking
Stayed 2 nights in May 2017
Cleanliness is an issue
Overall, the room smells some kind of over-powered with disinfectant... understandably becos of the poor ventilation. Similar to most hotels in Tokyo, room is fairly small notwithstanding I get a double bed room. Location wise - not the best and I won't recommend for family due to the high staircase that maybe too taxing for parents and elderly. I will suggest somewhere more central to the Metro stations.
Reviewed July 28, 2017
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6.4
Natpanit from Thailand
Couple
Standard Double - Non-Smoking
Stayed 1 night in December 2016
Good
Room was small which is quite standard to hotel room size in Japan, difficult if you have big luggage, but toilet was big. Staffs were very helpful and nice. Convenient but a bit far from train station, quite difficult if you have to carry a lot of luggage. The hotel was surrounded by restaurants so you can hear some noises. Price is a bit expensive as it's not that near to the train station.
Reviewed July 24, 2017
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8.4
YUJUNG from Taiwan
Family with teens
Superior Twin - Non-Smoking
Stayed 1 night in July 2017
Good place!
It is very convenient place!
Reviewed July 22, 2017
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10.0
Pang from Hong Kong
Group
Standard Double - Non-Smoking
Stayed 1 night in June 2017
Very friendly staff, convenient location
close to shopping area and metro station friendly staff
Reviewed July 13, 2017
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7.2
Mei from Hong Kong
Couple
Standard Double - Non-Smoking
Stayed 4 nights in June 2017
Very good
Hotel actually is a bit old, but because of the price and location, I still recommend it.
Reviewed June 24, 2017
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9.2
MY from Australia
Couple
Standard Double - Non-Smoking
Stayed 2 nights in June 2017
Good location
Room was small want big enough to fit 2 suitecases. Shower was good. Do check with ur booking time as hotel do no allow early check in unless u pay extra.
Reviewed June 11, 2017
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6.8
Peter from Canada
Family with young children
Standard Double - Non-Smoking
Stayed 3 nights in June 2017
Good location, small rooms
Good location about 10 minutes from JR station. Lots of small restaurants close by but a bit of a walk to the main shopping areas in Shinjuku. Decent price, friendly staff. Rooms are clean and modern but a little small. Washrooms could use a reno and were a bit tired looking. Restaurant attached to hotel closes early and will not serve you close to 8 pm.
Reviewed June 09, 2017
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