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Exterior view, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Neo Room - Bedroom, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Lobby, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a living room with a large screen tv, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a room filled with chairs, tables, and a television, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a bathroom with a toilet, sink and mirror, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a bathroom with a sink, toilet and a mirror, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak

Removed from saved list

8.3

Excellent

923 reviews

923 reviews

Housekeeping18
Breakfast5
View5
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Betang House 740 m
Museum Negeri Pontianak 1.2 km
Saint Joseph Cathedral 1.3 km
Keraton Kadriah 1.3 km
Ayani Mega Mall 1.5 km
Kapuas Square 1.9 km
Digulis Monument 2.0 km
Masjid Jami At 2.2 km
Equator Monument 5.0 km
Masjid Raya Mujahidin 6.5 km
Nearby landmarks
Apotek Makmur 2 230 m
Gajah kembar Toko 390 m
Apotik Kencana 420 m
Mo Star 470 m
Apotik Bintang 590 m
Costummers'Car Park 610 m
Betang House 740 m
RS Kharitas Bhakti 890 m
Oevang Oeray 1.0 km
Promedika Hospital 1.1 km

Hotel NEO Gajah Mada Pontianak by ASTON

Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pontianak City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 3 stars, this high-quality property provides guests with access to massage and restaurant on-site.

Highlights

Inside city center

Front desk [24-hour]

720 meters to Betang House

Free Wi-Fi in all rooms!

Daily housekeeping

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Bar

Your dates are popular among travelersUsers are booking a place in Pontianak every 9 minutes on Agoda.com
Value for money8.5
Location rating8.9
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport13.9 km

Rooms available at Hotel NEO Gajah Mada Pontianak by ASTON

Neo Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 double bed or 2 single be...
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Superior Double/ Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Orion Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 king bed
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Room Deluxe
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Double Standard
...
  • Shower
Enter dates to see prices
Twin Economy Room
...
    Enter dates to see prices
    Triple Room Pool
    ...
      Enter dates to see prices
      Deluxe Room (No Window,Area:25)
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at Hotel NEO Gajah Mada Pontianak by ASTON?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Hotel NEO Gajah Mada Pontianak by ASTON?

        For those who wish to drive their own cars, Hotel NEO Gajah Mada Pontianak by ASTON has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Pontianak with private transportation, the hotel can arrange car rental for you.

        Is breakfast offered at Hotel NEO Gajah Mada Pontianak by ASTON?

        Start your mornings right, with the continental and buffet breakfast options offered at Hotel NEO Gajah Mada Pontianak by ASTON. Adults can enjoy breakfast offered with an additional charge of 80000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Hotel NEO Gajah Mada Pontianak by ASTON?

        Hotel NEO Gajah Mada Pontianak by ASTON features an on-site restaurant for your dining convenience.

        What is the smoking policy at Hotel NEO Gajah Mada Pontianak by ASTON?

        Hotel NEO Gajah Mada Pontianak by ASTON does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What restaurants are nearby Hotel NEO Gajah Mada Pontianak by ASTON?

        Hotel NEO Gajah Mada Pontianak by ASTON is located in Pontianak City Center, famous for good restaurants such as A Hin Chai Kue Panas Siam, Abang Kepiting Restaurant and Pondok Kakap.

        What popular shopping places are close to Hotel NEO Gajah Mada Pontianak by ASTON?

        Hotel NEO Gajah Mada Pontianak by ASTON is located in Pontianak City Center area which features shopping places such as Ayani Mega Mall and Supermarket Kaisar.

        What are popular attractions near Hotel NEO Gajah Mada Pontianak by ASTON?

        Guests at Hotel NEO Gajah Mada Pontianak by ASTON can easily visit Museum Negeri Pontianak, Equator Monument and Masjid Raya Mujahidin located in the Pontianak City Center area.

        What popular natural sightseeing spots are close to Hotel NEO Gajah Mada Pontianak by ASTON?

        Hotel NEO Gajah Mada Pontianak by ASTON is located in the Pontianak City Center area, which is famous for natural sightseeing destinations such as Hutan Silva UNTAN and BaseCamp.

        See map

        Explore the neighborhood

        What people love about Hotel NEO Gajah Mada Pontianak by ASTON

        • 10

          Exceptional
          Cleanliness

          "Very clean"

          Lili

          |

          February 12, 2023

        • 8

          Very good
          Cleanliness

          "Clean n good food"

          Henoch

          |

          January 3, 2023

        • 9.2

          Exceptional
          Location

          "Great location."

          BA

          |

          February 20, 2023

        Property ranking|Compared to 57 Pontianak properties
        See all rankings
        Location score
        8.9/10
        Couples review score
        8.5/10
        Value for money score
        8.5/10
        Service score
        8.4/10
        Better than
        88
        %
        of Pontianak properties
        Better than
        84
        %
        of Pontianak properties
        Better than
        82
        %
        of Pontianak properties
        Better than
        79
        %
        of Pontianak properties
        Overall rating:

        8.3

        Excellent
        923 reviews
        Cleanliness
        8.3
        Facilities
        7.8
        Location
        8.9
        Read all reviews >
        What travelers say they love:
        Friendly staff and strategic location
        Muhammad from Brunei Darussalam
        Solo traveler
        More about Hotel NEO Gajah Mada Pontianak by ASTON

        More about Hotel NEO Gajah Mada Pontianak by ASTON

        Hotel NEO Gajah Mada Pontianak by ASTON

        You'll love the exceptional convenience during your stay at Hotel NEO Gajah Mada Pontianak by ASTON, located right in the heart of the city center, with an easy access to everything in Pontianak.
        Take advantage of a wealth of unrivaled services and amenities at Hotel NEO Gajah Mada Pontianak by ASTON. Stay connected throughout your stay with free internet access provided. Your explorations of Pontianak can be assisted with the car hire services available here. Parking is provided free of charge for guests.
        You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel NEO Gajah Mada Pontianak by ASTON. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
        Smoking may only take place in restricted designated areas.
        Guestrooms are fitted with all the amenities you need for a good night's sleep. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


        Dining and things to do

        Wake up with no worries at Hotel NEO Gajah Mada Pontianak by ASTON, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
        Throughout the day, you can enjoy the activities offered at Hotel NEO Gajah Mada Pontianak by ASTON. Warm up at the end of the day with a visit to the massage.


        Around the property

        Venture outside the hotel and explore Pontianak. You're sure to want to visit Equator Monument located 4.9 km away, among the most sought-after photographs for anyone visiting Pontianak.


        Reasons to stay here

        Travelers who stayed here really appreciated the location, scoring it better than 89% of the city's other options.

        Show less

        Amenities and facilities

        Very good
        Facilities

        7.8

        Most talked about facilities

        Housekeeping

        14 mentions

        Breakfast

        12 mentions

        Food & Dining

        4 mentions

        Swimming Pool

        1 mention

        Languages spoken
        • English
        • Indonesian
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Massage
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Breakfast takeaway service
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Sterilizing equipment
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Bar
        • Breakfast [buffet]
        • Breakfast [continental]
        • Kitchen
        • Restaurants
        • Room service
        Services and conveniences
        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Food delivery
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        • Xerox/fax in business center
        Access
        • CCTV in common areas
        • CCTV outside property
        • Check-in/out [express]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        Getting around
        • Airport transfer
        • Car park [free of charge]
        • Car park [nearby]
        • Car park [on-site]
        • Rental car
        • Valet parking
        Available in all rooms
        • Air conditioning
        • Coffee/tea maker
        • Daily housekeeping
        • Desk
        • Free bottled water
        • Hair dryer
        • Individual air conditioning
        • In-room safe box
        • Ironing facilities
        • Mini bar
        • Non-smoking
        • Private bathroom
        • Refrigerator
        • Satellite/cable channels
        • Shower
        • Slippers
        • Smoking allowed
        • Telephone
        • Toiletries
        • Wi-Fi [free]

        Food and dining

        Breakfast options
        • Asian
        • Continental
        • Halal
        • Buffet
        Restaurants on site
        Restaurant
        • Cuisine: Indonesian

        Location

        Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121
        Excellent
        Location

        8.9

        Airports
        • Supadio Airport (PNK) - Indonesia
          13.9 km
        • Kuching International Airport (KCH) - Malaysia
          202.8 km
        Hospital or clinic
        • Apotek Makmur 2
          230 m
        Shopping
        • Ayani Mega Mall
          1.5 km
        Convenience store
        • Indomaret
          50 m
        Cash withdrawal
        • ATM
          280 m

        What's nearby

        Popular landmarks
        • Betang House
          740 m
        • Museum Negeri Pontianak
          1.2 km
        • Saint Joseph Cathedral
          1.3 km
        • Keraton Kadriah
          1.3 km
        • Ayani Mega Mall
          1.5 km
        • Kapuas Square
          1.9 km
        • Digulis Monument
          2.0 km
        • Masjid Jami At
          2.2 km
        • Equator Monument
          5.0 km
        • Masjid Raya Mujahidin
          6.5 km
        Nearby landmarks
        • Apotek Makmur 2
          230 m
        • Gajah kembar Toko
          390 m
        • Apotik Kencana
          420 m
        • Mo Star
          470 m
        • Apotik Bintang
          590 m
        • Costummers'Car Park
          610 m
        • Betang House
          740 m
        • RS Kharitas Bhakti
          890 m
        • Oevang Oeray
          1.0 km
        • Promedika Hospital
          1.1 km
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-3 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 4-4 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 5 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until12:00
        Getting around
        • Travel time to airport (minutes)26
        Extras
        • Breakfast charge (unless included in room price)80000 IDR
        The property
        • Number of bars/lounges1
        • Number of floors13
        • Number of restaurants1
        • Number of rooms 105
        • Room voltage220

        Reviews of Hotel NEO Gajah Mada Pontianak by ASTON from real guests

        Provided by verified guests of Agoda
        8.3
        /
        10
        Cleanliness8.3
        Facilities7.8
        Location8.9
        Service8.4
        Value for money8.5
        High score for Pontianak
        Rating
        9+ Exceptional (93)
        8-9 Excellent (40)
        7-8 Very Good (58)
        6-7 Good (13)
        <6 Below Expectation (27)
        Time of the year
        Mar - May (40)
        Jun - Aug (59)
        Sep - Nov (48)
        Dec - Feb (84)

        Show reviews that mention 

        Showing 231 verified guest comments
        12345
        10.0
        Exceptional
        puspa from Malaysia
        Couple
        Neo Room
        Stayed 2 nights in July 2019

        Pleasant stay”

        Not a big room but just nice for 2 person. Breakfast on the rooftop with amazing view. Just take a Grab Car anywhere you want to go. Overall was ok and recommended to anyone. Friendly staffs at the counter. Hopefully the hotel can maintain their awesome services and cleanliness. Value for money.

        Reviewed November 02, 2019

        See room deals

        Hi Puspa! Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Best Regards, Amir / HM

        Responded November 04, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        William
        Solo traveler
        Neo Room
        Stayed 1 night in May 2019

        Remind me of my mom”

        This is my second stay in neo hotel..it reminds me of my mom..cause i ever stay there with her..it really miss my mom...when she is in kalimantan i think im kinda a bit neglect at her..but when she is not around i feel like i miss her and miss the moment we spent time together in kalimantan..thanks to neo hotel to bring back the memories

        Reviewed May 10, 2019

        See room deals

        Hi William Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.6
        Exceptional
        Bong from Malaysia
        Family with young children
        Neo Room
        Stayed 2 nights in August 2019

        Good location”

        I booked 3 rooms, one of the rooms was quite dim n without a fridge. Staff service was slow,needed to remind many times to get into action.for example,requested to tidy up rooms in the morning but it was still not done after 2pm.pls note not every room has the tidy up room sign hang on the doorknob. The breakfast was fine but the chef did not remember to prepare our eggs despite several reminders n even my sick dad standing in front of him,the eggs were all given to those guests ordered later. Aircon was a bit warm as could not go down below 19 degree celcius. Overall, it was a great stay.

        Reviewed August 13, 2019

        See room deals

        Hi Bong, First of all, we would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We would like to apologize that your experience at our hotel was not positive. We will make sure that our hotel give the best service to our customers, for customer's satisfaction is our main priority. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

        Responded September 05, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        deny from Indonesia
        Solo traveler
        Superior Double/ Twin Room
        Stayed 1 night in May 2022

        Best hotel in Pontianak”

        located in Jl.Gajah Mada known as one main street in Pontianak , surround with many atraction store of souvenirs, street food and traditional food n not far from goverments office

        Reviewed May 17, 2022

        See room deals

        Dear Mr. Deny, We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin Thamrin - Hotel Manager

        Responded May 17, 2022
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Bartasan from Indonesia
        Family with young children
        Orion Room
        Stayed 2 nights in December 2018

        BEST 3 STAR HOTEL IN PONTIANAK”

        BEST 3 STAR HOTEL IN PONTIANAK, GREAT LOCATION, GOOD PRICE, NICE VIEW FROM ROOF TOP DURING BREAKFAST

        Reviewed March 02, 2019

        See room deals

        Hi Bartasan Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Bartasan from Indonesia
        Family with young children
        Neo Room
        Stayed 1 night in December 2018

        NICE BUDGET HOTEL IN THE CENTER OF THE CITY”

        NICE BUDGET HOTEL IN THE CENTER OF THE CITY OF PONTIANAK. GREAT LOCATION.. BREAKFAST WAS KINDA BORING..

        Reviewed January 21, 2019

        See room deals

        Hi Bartasan Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.6
        Exceptional
        JAN from Malaysia
        Family with teens
        Neo Room
        Stayed 3 nights in February 2019

        high recommended!”

        room is very clean and big.except for the room no 806,the aircon was not strong. restaurant serve very nice local food just that the staff take very long time to prepare the food

        Reviewed February 11, 2019

        See room deals

        Hi JAN Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Ivyeanajane from Malaysia
        Couple
        Neo Room
        Stayed 4 nights in September 2019

        Good place to stay”

        Friendly and helpful staff.. good location... 👍🏼 thank you Neo Hotel.

        Reviewed September 26, 2019

        See room deals

        Hi Ivyeanajane, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

        Responded September 27, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Judy from Malaysia
        Couple
        Neo Room
        Stayed 3 nights in November 2019

        Value for money”

        Great location , value for money, sure will recommend to friends.

        Reviewed November 09, 2019

        See room deals

        Hi Judy! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again! Amir / HM

        Responded November 11, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Muhammad from Brunei Darussalam
        Solo traveler
        Neo Room
        Stayed 2 nights in July 2019

        good room value for money”

        stay was good with friendly staff

        Reviewed July 11, 2019

        See room deals

        Hi Muhammad Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

        Responded July 29, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Muhammad from Brunei Darussalam
        Solo traveler
        Neo Room
        Stayed 4 nights in October 2019

        good place to stay”

        friendly staff and strategic location

        Reviewed November 10, 2019

        See room deals

        Hi Muhammad, Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Amir / Hm

        Responded November 11, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        IN from Malaysia
        Couple
        Neo Room
        Stayed 1 night in March 2019

        Good location”

        Nice, plenty of good foods around.

        Reviewed March 21, 2019

        See room deals

        Hi IN Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.2
        Exceptional
        Nur from Malaysia
        Couple
        Neo Room
        Stayed 2 nights in June 2019

        Overall perfect except massage service ”

        Check in was hassle free. The female receptionist was very friendly and helpful and look so dashing in white hair. Love the hotel concept. Valet service was so useful and reliable. Breakfast is nice and restaurant view was amazing. Just service bit slow to replenish the food (cereal, bread and noodle). Overall really perfect except the fact that i waited 2 hours for massage but no masseus show up. Very frustrating

        Reviewed June 16, 2019

        See room deals

        Hi Nur Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.2
        Exceptional
        Sherrie
        Solo traveler
        Neo Room
        Stayed 3 nights in September 2018

        Exceptional”

        The location, facilities, staff are awesome. They clean my room daily and even help me to fold my clothes Only part is the thin walls, I can hear what the other rooms are talking about from my bed. Had to turn on the tv to drown out the sound.

        Reviewed January 27, 2019

        See room deals

        Hi Sherrie Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        10.0
        Exceptional
        Lirizki from Indonesia
        Solo traveler
        Neo Room
        Stayed 4 nights in June 2022

        Top bgt”

        Pokoknya top bgt deh

        Reviewed June 19, 2022

        See room deals

        Yth. Pak Lirizki, Terima kasih atas review yang diberikan untuk Hotel Neo Gajah Mada Pontianak. Kami sangat senang anda menikmati waktu tinggal anda bersama kami dan telah membagikan pengalaman Anda dengan kami. Kami berharap dapat melayani Pak Lirizki lagi di lain waktu. Kami tunggu kunjungan Pak Lirizki berikutnya. Salam hangat, Amiruddin Thamrin / Hotel Manager

        Responded June 21, 2022
        Hotel NEO Gajah Mada Pontianak by ASTON
        8.8
        Excellent
        Hie from Malaysia
        Group
        Neo Room
        Stayed 2 nights in December 2019

        Satisfied stay”

        Comfy stay with basic amenities supply. The breakfast was surprisingly good even though no wide variety of choices like international buffet but still pretty good enough for breakfast at this room price. Eateries places are just within walking distance. There is a traditional market (a.k.a Pasar Flamboyan) nearby. The market was very lively at 1am in the morning which is a good midnight walk for adventurous visitor. However, the wifi in the hotel went on and off sometimes. Luckily we have local telco sim card to support internet data hence not a big problem for us.

        Reviewed December 11, 2019

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        Hi Hie, Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. However we apologize for any matters that weren't up to your satisfaction, such as the Wi-Fi. Coincidentally with the time of your stay in our hotel, the Wi-Fi service provider was having a problem with the connection and signal. We tried to fix it as soon as possible with the provider so that the guest didn't feel inconvenienced. As of right now, the Wi-Fi in our hotel should be working as good as usual. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again! Amir / HM

        Responded December 12, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.2
        Exceptional
        Tiffany from Malaysia
        Group
        Superior Double/ Twin Room
        Stayed 3 nights in February 2019

        Excellent location”

        I love this hotel. Location is strategic, easy to find food. It is about 3 mins walk from the famous Abang Kepiting seafood (must try!)

        Reviewed March 28, 2019

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        Hi tiffany Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        9.6
        Exceptional
        Haditya from Indonesia
        Solo traveler
        Neo Room
        Stayed 1 night in March 2022

        Best location”

        Best location, price and facility

        Reviewed March 20, 2022

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        Dear Mr. Haditya, Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Warm regards, Amiruddin Thamrin / Hotel Manager

        Responded March 25, 2022
        Hotel NEO Gajah Mada Pontianak by ASTON
        8.0
        Excellent
        Ja from Malaysia
        Couple
        Neo Room
        Stayed 2 nights in May 2019

        A very good experience in Pontianak”

        The room is compact but comfortable enough for two person. Room amenities are complete and staff are friendly. WiFi is excellent in restaurant and lounge area, but the line keep dropping inside the room. The buffet sahur and iftar are good enough. We enjoyed the food. View from the restaurant is amazing. The minarets of Masjid Raya Mujahidin are clearly seen and the prayers could be heard beautifully. Jalan Gajah Mada where the hotel is located is also known as Coffee Street. Numerous street food stalls could be found nearby. Convenience store aplenty. A very good stay. Highly recommended.

        Reviewed May 24, 2019

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        Hi Ja Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

        Responded June 20, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
        8.4
        Excellent
        Khairunisa from Malaysia
        Family with teens
        Neo Room
        Stayed 2 nights in July 2019

        Value for money”

        Booked interconnecting rooms and one of the rooms is without a window. Luckily the main room has a window facing the roadside. Rooms for improvement in regards with cleanliness but it's a great one considering how much you paid for the hotel.

        Reviewed August 19, 2019

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        Hi Khairunisa, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. Customer's satisfaction is our foremost priority, therefore we will improve our service. Your suggestions are highly appreciated and will be taken into consideration. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

        Responded September 05, 2019
        Hotel NEO Gajah Mada Pontianak by ASTON
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