Exterior view, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Orion Room - Bedroom, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Lobby, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Hotel NEO Gajah Mada Pontianak by ASTON
Food and beverages, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Entrance, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Hotel NEO Gajah Mada Pontianak by ASTON

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8.3Excellent

1,354 reviews

1,354 reviews

Location 9.0
Service 8.5
Value for money 8.5
Cleanliness 8.3
Facilities 7.9
See map

9.0Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Betang House
740 m
Museum Negeri Pontianak
1.2 km
Saint Joseph Cathedral
1.3 km
Keraton Kadriah
1.3 km
Ayani Mega Mall
1.5 km
Closest landmarks
Apotek Makmur 2
230 m
Gajah kembar Toko
390 m
Apotik Kencana
420 m
Mo Star
470 m
Apotik Bintang
590 m

Hotel NEO Gajah Mada Pontianak by ASTON

Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pontianak City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 3 stars, this high-quality property provides guests with access to massage and restaurant on-site.

Highlights

Hygiene Plus

Inside city center

Front desk [24-hour]

720 meters to Betang House

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Bar

Your dates are popular among travelersUsers are booking a place in Pontianak every 5 minutes on Agoda.com
Value for money8.5
Location rating9.0
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport13.9 km

Rooms available at Hotel NEO Gajah Mada Pontianak by ASTON

Neo Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed or 2 single be...
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Orion Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Double room - ORION
...
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    Orion Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 1 double bed
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    Neo Room
    ...
    • Room size: 18 m²/194 ft²
    • Shower
    • 1 double bed or 2 single be...
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    Double Room
    ...
    • Shower
    • 1 double bed
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    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
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    Superior Double/ Twin Room
    ...
    • Room size: 22 m²/237 ft²
    Enter dates to see prices
    Single Standard
    ...
    • Shower
    • 1 single bed
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    Twin/Double room - Room Only
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    Does Hotel NEO Gajah Mada Pontianak by ASTON offer dry cleaning services?

    Yes! Hotel NEO Gajah Mada Pontianak by ASTON features dry cleaning service that is accessible all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.

    Is car parking available at Hotel NEO Gajah Mada Pontianak by ASTON?

    Hotel NEO Gajah Mada Pontianak by ASTON features car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Does Hotel NEO Gajah Mada Pontianak by ASTON offer an option for contactless check-in and check-out?

    At Hotel NEO Gajah Mada Pontianak by ASTON, customers can take part in contactless check-in and check-out option offered by this property for your convenience and safety.

    What is the average travel time to the closest airport from Hotel NEO Gajah Mada Pontianak by ASTON?

    The average travel time to get from Hotel NEO Gajah Mada Pontianak by ASTON to the airport is 26 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

    How long do visitors generally stay at Hotel NEO Gajah Mada Pontianak by ASTON?

    Verified past guests that have stayed at Hotel NEO Gajah Mada Pontianak by ASTON had an average nightly stay of 2 nights at this property.

    At what time of the year is Hotel NEO Gajah Mada Pontianak by ASTON most popular?

    Hotel NEO Gajah Mada Pontianak by ASTON's most popular month where verified guests have stayed the most is in January.

    In which languages can Hotel NEO Gajah Mada Pontianak by ASTON's staff members communicate?

    Hotel NEO Gajah Mada Pontianak by ASTON can converse up to 2 languages which includes English for guests that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

    What is the typical rating that past Business travelers' have given to Hotel NEO Gajah Mada Pontianak by ASTON?

    Verified business travelers that have stayed at this property have given Hotel NEO Gajah Mada Pontianak by ASTON an average rating of 8.2. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that past Families with older children have given to Hotel NEO Gajah Mada Pontianak by ASTON?

    Verified families with older children that have stayed at this property have given Hotel NEO Gajah Mada Pontianak by ASTON an average rating of 8.2. You can look into more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that verified Group travelers have given to Hotel NEO Gajah Mada Pontianak by ASTON?

    Verified group travelers that have stayed at this property have given Hotel NEO Gajah Mada Pontianak by ASTON an average rating of 8.4. You can find more precise customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

    What people love about Hotel NEO Gajah Mada Pontianak by ASTON

    • 9.6

      Exceptional
      Staff 

      "Nice hotel,clean and nice staff,good location."

      Fai

      |

      September 26, 2023

    • 8.4

      Excellent
      Bathroom

      "Clean, good sleep, good shower, good breakfast."

      Sigit

      |

      August 25, 2023

    • 9.2

      Exceptional
      Location

      "Location is very convenient."

      RONALD

      |

      September 21, 2023

    Property ranking|Compared to 59 Pontianak properties
    Location score
    9/10
    Service score
    8.5/10
    Value for money score
    8.5/10
    Overall score
    8.4/10
    Better than
    85
    %
    of Pontianak properties
    Better than
    81
    %
    of Pontianak properties
    Better than
    80
    %
    of Pontianak properties
    Better than
    76
    %
    of Pontianak properties
    More about Hotel NEO Gajah Mada Pontianak by ASTON

    More about Hotel NEO Gajah Mada Pontianak by ASTON

    Hotel NEO Gajah Mada Pontianak by ASTON

    You'll love the exceptional convenience during your stay at Hotel NEO Gajah Mada Pontianak by ASTON, located right in the heart of the city center, with an easy access to everything in Pontianak.
    Take advantage of a wealth of unrivaled services and amenities at Hotel NEO Gajah Mada Pontianak by ASTON. Stay connected throughout your stay with free internet access provided. Your explorations of Pontianak can be assisted with the car hire services available here. Parking is provided free of charge for guests.
    You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel NEO Gajah Mada Pontianak by ASTON. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
    Smoking may only take place in restricted designated areas.
    Guestrooms are fitted with all the amenities you need for a good night's sleep. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


    Dining and things to do

    Wake up with no worries at Hotel NEO Gajah Mada Pontianak by ASTON, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
    Throughout the day, you can enjoy the activities offered at Hotel NEO Gajah Mada Pontianak by ASTON. Warm up at the end of the day with a visit to the massage. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


    Around the property

    Venture outside the hotel and explore Pontianak. You're sure to want to visit Equator Monument located 4.9 km away, among the most sought-after photographs for anyone visiting Pontianak.


    Reasons to stay here

    Travelers who stayed here really appreciated the location, scoring it better than 84% of the city's other options.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.9

    Most talked about facilities

    Housekeeping

    14 mentions

    Breakfast

    12 mentions

    Food & Dining

    4 mentions

    Swimming Pool

    1 mention

    Languages spoken
    • English
    • Indonesian
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Massage
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Kitchen
    • Restaurants
    • Room service
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Valet parking
    Available in all rooms
    • Accessible by elevator
    • Air conditioning
    • Clothes rack
    • Coffee/tea maker
    • Desk
    • Electric kettle
    • Free bottled water
    • Hair dryer
    • Hand sanitizer
    • Individual air conditioning
    • In-room safe box
    • Interconnecting room(s) available
    • Ironing facilities
    • Linens
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Shower
    • Slippers
    • Smoke detector
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site
    Restaurant
    • Cuisine: Indonesian

    Location

    Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121
    Excellent
    Location

    9

    Airports
    • Supadio Airport (PNK) - Indonesia
      13.9 km
    • Kuching International Airport (KCH) - Malaysia
      202.8 km
    Hospital or clinic
    • Apotek Makmur 2
      230 m
    Shopping
    • Ayani Mega Mall
      1.5 km
    Convenience store
    • Indomaret
      50 m
    Cash withdrawal
    • ATM
      280 m

    What's nearby

    Popular landmarks
    • Betang House
      740 m
    • Museum Negeri Pontianak
      1.2 km
    • Saint Joseph Cathedral
      1.3 km
    • Keraton Kadriah
      1.3 km
    • Ayani Mega Mall
      1.5 km
    • Kapuas Square
      1.9 km
    • Digulis Monument
      2.0 km
    • Masjid Jami At
      2.2 km
    • Equator Monument
      5.0 km
    • Masjid Raya Mujahidin
      6.5 km
    Nearby landmarks
    • Apotek Makmur 2
      230 m
    • Gajah kembar Toko
      390 m
    • Apotik Kencana
      420 m
    • Mo Star
      470 m
    • Apotik Bintang
      590 m
    • Costummers'Car Park
      610 m
    • Betang House
      740 m
    • RS Kharitas Bhakti
      890 m
    • Oevang Oeray
      1.0 km
    • Promedika Hospital
      1.1 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-3 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 4-4 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 5 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Travel time to airport (minutes)26
    Extras
    • Breakfast charge (unless included in room price)80000 IDR
    The property
    • Number of bars/lounges1
    • Number of floors13
    • Number of restaurants1
    • Number of rooms 102
    • Room voltage220

    Reviews of Hotel NEO Gajah Mada Pontianak by ASTON from real guests

    Provided by verified guests of Agoda
    8.3
    Excellent
    Location9.0
    Service8.5
    Value for money8.5
    Cleanliness8.3
    Facilities7.9
    High score for Pontianak
    Rating
    9+ Exceptional (128)
    8-9 Excellent (50)
    7-8 Very Good (68)
    6-7 Good (17)
    <6 Below Expectation (32)

    Show reviews that mention 

    Showing 295 verified guest comments
    12345
    10.0
    Exceptional
    anggraini from Indonesia
    Couple
    Orion Room
    Stayed 1 night in February 2023

    Exceptional”

    For guests who do not drive, it's honestly nice to sleep here on the side of a big road and quite comfortable... but if you bring a vehicle, it's a bit inconvenient as you have to park in the adjacent building... especially during the rainy season... that's the only downside.

    Reviewed March 14, 2023

    Dear Ibu Anggraini, Terima kasih atas ulasan yang diberikan, ulasan anda sangat berharga bagi kami. Pelayanan maksimal akan selalu jadi prioritas untuk Hotel Neo Gajah Mada Pontianak. Terima kasih atas masukan yang Ibu berikan kepada kami. Akan dengan sangat senang hati kami menunggu kedatangan Ibu kembali. Terima kasih Salam hangat, Amiruddin Thamrin - Hotel Manager

    Responded March 16, 2023
    Hotel NEO Gajah Mada Pontianak by ASTON
    10.0
    Exceptional
    Alif from Indonesia
    Couple
    Neo Room
    Stayed 4 nights in March 2023

    Worth the money”

    Berada di lokasi strategis, dekat pusat kuliner dan kopi ponti, dekat indomaret. Kami stay selama 4 hari dan felt comfy there. Staff was very nice and solutive. The food is relatively good. All this good thing for a cheap prize!

    Reviewed April 04, 2023

    Dear Bapak Alif, Terima kasih atas waktunya untuk memberikan review kepada kami. Kami senang bapak menikmati selamat bapak menginap di tempat kami. Prioritas tamu akan selalu kami utamakan dalam pelayanan. Kami tunggu kedatangan Bapak Alif selanjutnya. Terima kasih. Salam hangat, Amiruddin Thamrin Hotel Manager

    Responded April 05, 2023
    Hotel NEO Gajah Mada Pontianak by ASTON
    10.0
    Exceptional
    Siti from Malaysia
    Couple
    Orion Room
    Stayed 1 night in January 2023

    If It Rains.. and Convenient Location”

    If it rains, main roads in front of the hotel will be flooded. More like a flash flood. Dont worry because the water wont reach the doorstep of the hotel. Need to do grocery shopping? There’s a Indomaret beside the hotel and Kaisar Hypermarket (5mins walk) just across the street.

    Reviewed January 30, 2023

    Dear Ms. Siti, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. Thank you for the review. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin Thamrin Hotel Manager

    Responded February 02, 2023
    Hotel NEO Gajah Mada Pontianak by ASTON
    9.6
    Exceptional
    hanny from Indonesia
    Solo traveler
    Neo Room
    Stayed 4 nights in January 2023

    Exceptional”

    Staffs response is satisfying in resolving issue. Has a leaked room at furst night and offered to move another room. The first room has ants in bathroom no hair dryer, gordyn is not fully covered, blinking lamps when shut down, after complain the change room is superb, clean and bas no trouble at all, but fridge was broken and safety box was locked.

    Reviewed January 30, 2023

    Dear Ms. Hanny, Thank you for taking the time to leave us your feedback. We sincerely apologize for the negative experience you had with us. We apologize for this inconvenience of the room. We will of course do better to improve our facilities here so that our guest will be satisfied staying with us. We do hope that the next time you will find your stay here better. Please never hesitate to reach out to me directly if you have any questions or further concerns. Best regards, Amiruddin Thamrin Hotel Manager

    Responded February 02, 2023
    Hotel NEO Gajah Mada Pontianak by ASTON
    10.0
    Exceptional
    Steve from Indonesia
    Solo traveler
    Neo Room
    Stayed 1 night in June 2022

    Strategic hotel in Pontianak”

    Hotel location was really strategic at Gajah Mada street at city center. Lots of tasty foods & stores around hotel, breakfast also very tasty, staffs are polite.

    Reviewed September 18, 2022

    Dear Mr. Steve, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us in Pontianak. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Best regards, Amiruddin Thamrin - Hotel Manager

    Responded September 19, 2022
    Hotel NEO Gajah Mada Pontianak by ASTON
    12345
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