Hotel Neo Gubeng

Hotel Neo Gubeng

Jalan Jawa 17-19, Surabaya Center, Surabaya, Indonesia, 60295
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Standard Room Breakfast for 1 - Room plan Hotel Neo Gubeng
Standard Room Breakfast for 1 - Room plan
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    Coffee shop Hotel Neo Gubeng
    Coffee shop Hotel Neo Gubeng
    Standard Room Breakfast for 1 - Room plan Hotel Neo Gubeng
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    Exterior view Hotel Neo Gubeng

    Guest reviews

    7.6
    Very good
    /10
    (339 reviews)See what guests said
    7.2
    Very good

    "Clean, spacious room, good location"

    Iwan

    -

    March 5, 2017

    8.0
    Excellent cleanliness
    Recommended by 95% of guests

    Property highlights

    • 950 meters to public transportation

    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    Very good
    Location
    7.9
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Mirota Batik410 m
  • Goethe Institut700 m
  • Monumen Bambu Runcing740 m
  • Basuki Rahmat Street840 m
  • Monkasel (Submarine Monument)850 m
  • Monumen Kapal Selam900 m
  • Balai Pemuda950 m
  • Joko Dolog Buddhist Statue1.14 km
  • Grahadi Building1.2 km
  • Keputran Market1.28 km
  • Value for money7.9
    Distance to city center2.4 km
    Location rating7.9
    Nearest airportJuanda International Airport (SUB)
    Distance to airport12.4 km
    Select your room
    7.6
    Very good
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 double bed
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    Standard Room Breakfast for 1
    Standard Room Breakfast for 1
    ...
    • Room size: 16 m²/172 ft²
    • Shower
    • 1 single bed
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    Single Standard
    Single Standard
    ...
    • Room size: 16 m²/172 ft²
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    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Shower
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    Standard
    Standard
    ...
    • Shower
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    Twin room - De Luxe
    Twin room - De Luxe
    ...
    • Shower
    Enter dates to see prices
    Twin/Double Room
    Twin/Double Room
    ...
    • Shower
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Shower
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    Standard Room
    Standard Room
    ...
    • Shower
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Non-smoking
    Enter dates to see prices
    Have a question for Hotel Neo Gubeng?

    What people love about the property

    • 8.8
      Excellent

      "It's nice to stay at this hotel."

      Larasati A.

      |

      September 26, 2016

    • 9.6
      Exceptional

      "Staffs are friendly & helpful."

      Monica

      |

      December 25, 2018

    • 10.0
      Exceptional

      "Very nice Hotel."

      Philip

      |

      September 1, 2018

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    More about Hotel Neo Gubeng

    More about Hotel Neo Gubeng

    8.0
    Very good

    "Overall a pleasant stay before flight back to Malaysia."

    rex

    |

    September 19, 2016

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Spacious room and bathroom, good location made this hotel wo..."

    Lusy D.

    |

    July 25, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (339)Booking.com Reviews (219)
    7.6
    /
    10
    Cleanliness8.0
    Facilities7.1
    Location7.9
    Room comfort and quality7.6
    Service7.6
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (339)
    All room types

    Show reviews that mention 

    Showing 243 verified guest comments
    12345
    10.0
    Exceptional
    SANDRA from China
    Couple
    Deluxe Room
    Stayed 2 nights in February 2019
    wow! a wonderful service”
    The room had a problem with the AC. The personal inmediatly fixed. Wow a great and confortable days at the hotel.
    Reviewed February 10, 2019
    Dear Sandra Warmest greetings from hotel NEO Gubeng Surabaya Thank you for giving us a 5 star and also we apologize for the inconvenience regarding your information about hotel services and facilities. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. We are looking forward to serve you again in hotel NEO Gubeng Surabaya and we hope your next visit will be more pleasant. Sincerely yours Yoedi Soesilo
    Responded February 12, 2019
    Hotel Neo Gubeng
    10.0
    Exceptional
    Syaifullah
    Family with young children
    Deluxe Room
    Stayed 1 night in January 2019
    Good”
    Nice place and near gubeng station
    Reviewed February 04, 2019
    Dear Mr Syaifullah Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Yoedi Soesilo
    Responded February 05, 2019
    Hotel Neo Gubeng
    8.8
    Excellent
    SUTJIPTO from Indonesia
    Business traveler
    Deluxe Room
    Stayed 1 night in November 2018
    Budget hotel, clean but small room”
    Small room and minim facilities, but oke for the price. The location is good.
    Reviewed January 17, 2019
    Dear Mr Sutjipto Thank you for sharing your review toward our hotel Neo Gubeng . We are delighted to read that you had an good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We thank you for your continuous support and look forward to serving you again soon. Best regards, Yoedi Soesilo
    Responded February 01, 2019
    Hotel Neo Gubeng
    9.6
    Exceptional
    Ilaria from Italy
    Couple
    Deluxe Room
    Stayed 2 nights in February 2018
    Nice and clean”
    Restaurants and coffee shops in walking distance. The room was nice and clean. One of the best service was the room massage (cheap and professional) food was good and there were many options. Friendly staff but their English could use improvement
    Reviewed February 17, 2018
    Dear Ilaria Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Dept Concern. We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya Best Regard Rendy Lysander Hotel Manager
    Responded February 24, 2018
    Hotel Neo Gubeng
    9.6
    Exceptional
    Monica from Indonesia
    Couple
    Deluxe Room
    Stayed 1 night in December 2018
    Bed needs to be changed”
    Cleanliness is good. Staffs are friendly & helpful. Pillows & the duvet are fluffy enough. Awesome! However, the bed makes squeaky sound when I sit on it :(
    Reviewed December 25, 2018
    Dear Monica Warmest greeting from Hotel NEO Gubeng Surabaya. Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. We apologize for the inconvenience regarding your information about hotel services and facilities. i will follow up this matter with engineering teams. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. We are looking forward to serve you again in NEO Hotel Surabaya and we hope your next visit will be more pleasant. Sincerely yours Rendy Lysander
    Responded January 07, 2019
    Hotel Neo Gubeng
    9.6
    Exceptional
    SUTJIPTO from Indonesia
    Business traveler
    Deluxe Room
    Stayed 1 night in September 2017
    Exceptional”
    I have stayed several times in this hotel and so far it is ok. But several times also I was disturbed by so noisy people who talk in the aisle or if the other room open their doors and talk loudly in the room. May be there is a way to make the room more tidy.
    Reviewed September 08, 2017
    Dear Mr SUTJIPTO, Warmest Greetings First of all thank you for choosing and staying at Hotel NEO Neo Gubeng. We are glad to hear that overall your experience was positive. We are very much appreciate for your compliments and good impression of the hotel, we are looking forward for your next visit. Thank you Best Regard Rendy Lysander Hotel Manager
    Responded September 28, 2017
    Hotel Neo Gubeng
    8.8
    Excellent
    Lisung from Taiwan
    Business traveler
    Standard Room Breakfast for 1
    Stayed 1 night in September 2016
    Modern and new hotel with compact rooms”
    The hotel is modern and new, quite near the center (about 1-2km to Monimen Kapal Selam and the new city center, and about Rp35,000 by taxi to the old town). There are always taxis waiting outside the hotel. The room is quite small but clean, and offers all the basic necessities. The buffet breakfast is nice. Very good value overall.
    Reviewed September 22, 2016
    10.0
    Exceptional
    Marisa from Indonesia
    Business traveler
    Stayed 1 night in February 2014
    This is the HOTEL I will be staying in Surabaya!”
    Great location, clean, good cafe, and very affordable & clean
    It was just recently opened. The staff are friendly, the lobby is attractive, the room is clean, and the rate is very affordable. I really like the cafe inside the hotel, yummy food and GREAT coffee...This hotel also has a small grocery market, where you can buy beverages and snacks. It is a walking distance to local restaurants and shops. I will definitely stay here when visiting Surabaya!
    Reviewed February 11, 2014
    9.3
    Exceptional
    Mark from United Kingdom
    Solo traveler
    Stayed 2 nights in February 2014
    Very pleasantin this newly opened chain hotel”
    THe fact that it was ALL no smoking throughout the hotel, efficency of the staff, the comfort of the room
    A newly opened chain business hotel. Good room features such as cable TV and nice bathroom. On negative side you must "rent" a towel and shower kit. However they have a good in-house laundry service which did an excellent job. The staff were efficient and helpful the food in the restaurant good. Near the station but a good 20 minute walk to the centre and sopping malls.
    Reviewed February 09, 2014
    7.6
    Very good
    Saira from Indonesia
    Solo traveler
    Deluxe Room
    Stayed 3 nights in September 2018
    Nice place to stay & good location”
    I stayed in Neo hotel for 3 nights, nice place to stay, good location, nice bed & pillow.
    Reviewed September 12, 2018
    Dear Saira We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander
    Responded September 15, 2018
    Hotel Neo Gubeng
    8.8
    Excellent
    Andika from Indonesia
    Solo traveler
    Standard Room
    Stayed 2 nights in June 2018
    Mini Lux and nice staff”
    Affordable. Nice staff. Graet location. Delicious breakfast. Everything was smooth. So what more to expect? Book it ;)
    Reviewed July 06, 2018
    Dear Andika We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander
    Responded July 18, 2018
    Hotel Neo Gubeng
    9.2
    Exceptional
    Fandy from Indonesia
    Business traveler
    Deluxe Room
    Stayed 1 night in April 2018
    Nice”
    Every thing is good
    Reviewed April 05, 2018
    Dear Fandy, Thank you for your recent review of our hotel. We appreciate all customer feedback as it helps us to improve the service that we provide to our guests. We look forward to seeing you again Best Regards, Rendy Lysander Hotel Manager
    Responded April 11, 2018
    Hotel Neo Gubeng
    9.3
    Exceptional
    Theresia from Indonesia
    Solo traveler
    Stayed 1 night in March 2015
    Suitable for solo traveler”
    Clean, wifi, friendly staff
    It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.
    Reviewed March 13, 2015
    9.0
    Exceptional
    Theresia from Indonesia
    Solo traveler
    Stayed 2 nights in March 2015
    suitable for solo traveler”
    Clean, close to gubeng train station, affordable
    It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.
    Reviewed March 13, 2015
    7.7
    Very good
    Rizky from Indonesia
    Couple
    Stayed 1 night in December 2014
    Budget hotel that is good”
    location, simple and new building
    The hotel is located in a good lcoation, average distance to every place, close to crowded area of the city. Love the simplicity of the room, it's like enough. Good one, but i expect some DISCOUNT next time.
    Reviewed January 15, 2015
    6.7
    Good
    sidharta from Indonesia
    Business traveler
    Stayed 1 night in June 2014
    Good location, nice staffs, speed internet ”
    Good location, nice staffs, speed internet
    I stay only one night. It's located in the centre of Surabaya, close to main business district. Nice staffs. But my note here is it seems the room wall is so thin that you can hear someone speaking outside your room. Especially when the staff uses vacum cleaner. A bit annoying..
    Reviewed June 23, 2014
    6.3
    Good
    Ingmar from Netherlands
    Business traveler
    Stayed 1 night in April 2014
    Be prepared to bring your own towel”
    affordable, easy to find, clean
    Price wise it is not bad at all. Clean, actually really clean. Easy to find by taxi driver (jalan jawa). Quiet street-good rest. Internet is better compared to Hotel 88 Embong. Low side ensure you have your own toiletries including towel otherwise you have to rent it for cheap price but still annoying if you have to go downstairs as the hotel seems always has lack of number of staffs. The check in and check out is seriously slow.
    Reviewed June 10, 2014
    8.0
    Excellent
    Sophia from Indonesia
    Family with young children
    Stayed 2 nights in April 2014
    Nice Centrally located hotel”
    clean, central, comfortable
    Cleanliness is quite important to us, thus when it also one of your concern, you can book this hotel for your stay in Surabaya. It's centrally located in the city, and very near to the famous shopping centre as Tunjungan Plaza, Grand City, Surabaya Plaza etc.
    Reviewed May 24, 2014
    8.7
    Excellent
    Paulina from Indonesia
    Couple
    Stayed 2 nights in March 2014
    Best budget hotel so far”
    Centrally located, clean, spacious room
    For a budget hotel, the room is surprisingly spacious. Brand new and clean. Centrally located, if you don't like the menu for breakfast, there's a really good bakery nearby. Most of the staffs are new or trainee, so they are a little bit clueless but understandable as this hotel is new. Hope they keep this hotel clean as it is now and the staff will be more professional. Overall, it's very satisfying.
    Reviewed April 11, 2014
    10.0
    Exceptional
    Steven from Indonesia
    Business traveler
    Stayed 1 night in February 2014
    Awesome budget hotel for business travelers”
    Great price, great and very clean room, very comfy bed in the great city location area and not to mentioned high class lobby.
    It was awesome stay. The lobby and room furnishing were beautiful, located in the heart of city for activities, very clean room and comfortable bed. There's a small cafe located inside the hotel that have a great selections of tasty food and drinks. There's also a convenience store inside the hotel with regular price like outside stores. Highly recommended and definitely will stay here again! Super great value with excellent amenities and services!
    Reviewed February 18, 2014
    12345
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    Hotel Neo Gubeng
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    • Very good location
    • Plaza Tunjungan
    • Gubeng Train Station is within 0.95 km