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Hotel Neo+ Penang by ASTON
68, Jalan Gurdwara, Georgetown, Penang, Malaysia, 10300 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Georgetown part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 3 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Fitness center
Swimming pool [outdoor]
Luggage storage
Spa
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/862/862594/862594_15021315110025325727.jpg?ca=3&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/862594/-1/2c5d6361443471b7506692265707ee94.jpg?ca=6&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/862594/-1/8da3dfe6e8ac527e2dfa0a232c88fcf3.jpg?ca=6&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/862594/-1/6602e77184f67ab0a33b05bab7f63f73.jpg?ca=6&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/862594/-1/36fe808d0185196fe59ff8dd781966f5.jpg?ca=6&ce=1&s=512x384)
Great Deal!”
Family of 3 adults, 3 kids (5,3,2) Pros: Friendly staffs,spacious and clean room, got coway machine, nice swimming pool and room view, nearby restaurant and opposite TOP,got iron and ironboard,king size bed can fit 3 adults,parking is free,breakfast not bad, a/c, shower heater and tv is functioning well. Cons: Bathroom got some smell.Swimming pool for kids above 90cm,not suitable for toddlers. Other than above cons,everything is great and will come back to this hotel.
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Dear Amira, Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon. Best regards, The Management of hotel Neo+ Penang
Best hotel in city centre ”
NEO hotel is perfect for every tourist and traveller. The room and bathroom are spacious and clean. But the towels are very smelly. The location is in city centre and nearby supermarket within short walking distance. Breakfast was good with many choices and there was live band at the lobby. Recommend this hotel.
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Dear Wei, Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective departments where the necessary improvements to our service standards will be made. Best regards, The Management of hotel Neo+ Penang
Best Hotel in Georgetown Penang”
The staffs are friendly and check in process takes less than 3 mins. Stayed in Orion room. Big enough for couples. Very clean room & toilet. Provide necessary toiletries like soap and disposable toothbrush toothpaste. Hotel provides free parking for hotel guests. Multiple floors of roof covered parking bays. Plenty of parking bays. Hotel is strategically located in the centre of Georgetown. All famous and yummy hawker stalls are within walking distance. Parked my car in the hotel and walk out hunting for food without the hassle of driving around looking for parking.
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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+ Penang
Strategic location, Clean & Comfy”
The check in process was smooth although we checked in late night. The room is big and sheets are clean. Toiletries are provided. Staffa are quite helpful but I think they are short-handed causing a little delay in request. Anyway, it's still tolerable. Overall we had pleasant stay.
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Dear Poh, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager
The best hotel in town !!”
Very very recommended to others who want to stay here !! Staff very friendly , hotel clean & comfortable .. Location hotel is strategic !! I'll repeat to come again , Insha'Allah
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Dear Balqis, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager
Rooms and Cafe”
Very nice. Your gais shld consider this hotel. Room cleane and good. Breakfast buffet fantastic! Reception staff quality good!
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Dear Mohd, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager
The Best Middle-Budget Hotel ”
The interior design is fascinating. The customer service is THE BEST i've ever had. the receiptionists, bodyguard, waiters and all the workers and staffs are very polite. friendly and helpful. We are really really enjoyed our staying there even there are a few more procedures to follow during this pkp but it's acceptable. There are facilities such as swimming pool at the rooftop but due to pkp we understand not to use but we can enjoy the view, relax there. The breakfast are good. Kena dengan tekak. Delicious. it is quite impress bcoz our breakfast are fresh prepared. only cooked when we arrived. I love this part. You just wake up and staffs are wishing you morning as you walk to the lift and they are also greet you nicely, smiling. The room are also good! Worth your premium budget ever. Aircond, shower, hair dryer, toilet, tv, wifi are really² well function. No cracked wall, Very clean. Satisfied!
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Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with us. Best regards, The Management of hotel Neo+Penang
Friendly staff and great location”
The staff are very helpful and the location are so great. Theres nearby mall, restaurants and attractive spots. Will be repeat to stay again soon!
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Dear Amir, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager
Very comfortable bed!”
The comfortable bed and pillows make it hard to get up in the morning! Room is tidy and bed linens smell clean. Location is walking distance to the tourist spots. I’d definitely stay here again.
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We are glad that you managed to enjoy the heartfelt hospitality delivered by the team and we look forward to welcoming you back with us again soon for yet another wonderful experience. Best regards, The Management of hotel Neo+ Penang
Best 2023 Hotel Selection”
Parking : Provided on Level 3, 4 , 5 & 6 Access Card : Provided 2 card for car park and room Room : Large Space , Mini Fridge , Air Dryer , Wide Window, Smart TV, Air Conditioner, Reception : 24 Hours
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Dear Pravin, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, Cecilia Chong, Assistant Front Office Manager
5-night stay”
Super Hotel, the staff let us check in earlier, which was most appreciated, due to long traveling. The room particularly good size, with big bathroom and the bed is simply great, I think its kingsize ++, good decent breakfast and a great bar / cafe in the lobby, with live music in the evening. We can highly recommend this hotel.
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Dear Jimmi, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, Cecilia Chong, Assistant Front Office Manager
So far the best hotel in Penang”
Eveytime i went to Penang,i always choose this hotel. Even when i travel to Bandung or Jogja i will choose Hotel Neo. I love this hotel.Very clean,location is just nice since its in the center of Penang. .The most important thing they have their own parking space. Cleanliness is ok,its always a nice experience staying in this hotel.
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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+Penang
Surprised.”
This was my third hotel in Penang,i think i extended four times. Good people this is the place to stay,straight out the door press the crossing light,once over the road turn right,couple hundred metres and you come to a seven floor shopping centre with supermarket on the ground floor,what more can you ask.Little further on Komtar where you can catch a bus to virtually everywhere.Neo + i,travel the world staying in hotels,something always catches me out that i’m not happy about,not you just perfect you were,staff all exemplary.
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Dear Eric, Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang. Stay Safe! The Management of Hotel Neo+ Penang
Best hotel”
The room is very clean and hygiene. Near to food areas. Convenient for all.
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Dear Uma, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager
Exceptional”
Very near to Macalister Road. Less than 10 mins walk. I booked this hotel because it’s near to Macalister and most importantly, the free parking. The lift button to our room floor is abit faulty. But luckily is only 1 side.
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Dear Esther, Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon. Best regards, The Management of hotel Neo+ Penang
Value for Money!”
Everything is just nice for me! Clean hotel, friendly staffs. They acted quickly whenever we called their housekeeping and technician. AC in one of our rooms were pretty warm, and technician immediately came, changed the filter and monitored for 30mins. They have mini mart and cafe at the lobby. We didn't have a chance to try any meals but I'm sure they served great western food, since we saw quite a number of couples and groups were having their western food and enjoying their wine there. They have Indoor parking space which is very convenient. Very near to Komtar and few famous eateries. Overall, we were very happy with our stay and definitely will come again!
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Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang
Short vacation in penang was amazingly!”
I was arrived at 11.00pm on that time SHAI fo team was assist me with the check in,the process was fast! She was so helpful fullfil my request to get a room view of KOMTAR TOWER and due to our late arriving she was giving me late check out at 2.00pm with a complimentary upgrade my rooms what a surprise! I feel like win 😂 a jackpots . . The next morning I went down for breakfast at the coffee house level 1 food was served ala carte (you have to choose upon check in either english breakfast/porridge/nasi lemak)for me and my partner it's enough with big portions for 1 person. coffee,tea and juices a self service you can refills as long as you can. Ayu F&B team also very kind n helping me to get info around the hotel and Penang area ,after breakfast I went up to swimming pool at level 25 it was nice view from the top really like it!during check out I was served by THEVIN fo team he was greet me with smile and say goodbye .. overall I really like it this place like im home , even though your hotel is 3 star ⭐ but for me your are 5 star ⭐ ... Wish you good luck and all the best keep it up guys!
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Dear Suhairyn , Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang
Hotel Neo+ Penang”
I would recommend this hotel. However, the hotel is upgrading their tv network and there is no tv reception. The hotel is a good location for stay as it is convenient and accessible to nearby places of interest like Komtar, street food, etc and can easily Grab if you think is too far. The hotel staff are very friendly and approachable. 👍🏻
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Greetings from Hotel Neo+ Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo +Penang. Stay Safe! Best regards, The Management of Hotel Neo+ Penang
Free Parking, Clean & Spacious Room”
Stayed 2 nights during CNY. During check-in, slight discomfort as the music was too loud and the lobby was hot. The staff wasn't friendly as well. Didnt give good impression then. But the room was spacious and clean. Good water pressure in the toilet. First day towels were very thin and worn out (wasn't a good first impression) but the 2nd day towels were good and almost new. They should have just discarded/recycled the old worn out, thin towels. No usual complementary water bottles in the room but they provided an electronic kettle and a jug. Walking distance to GAMA and Komtar. Free parking for the whole 3 days I was there. May book again if needed.
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Dear Siti, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
Highly recommended”
The room was big and clean as well. The place is at the centre so you can just walk around the town. The staff named Cecilia was very friendly and helpful too! She helped us to get adjoining room and i really appreciate that. Hope to see her on my next visit.
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Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang. Stay Safe! The Management of Hotel Neo+ Penang