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Entrance, Hotel Neo+ Penang by ASTON in Penang
Orion Room - View, Hotel Neo+ Penang by ASTON in Penang
Swimming pool, Hotel Neo+ Penang by ASTON in Penang
Lobby, Hotel Neo+ Penang by ASTON in Penang
Lobby, Hotel Neo+ Penang by ASTON in Penang
Interior view, Hotel Neo+ Penang by ASTON in Penang
Interior view, Hotel Neo+ Penang by ASTON in Penang

Removed from saved list

7.9

Very good

9,110 reviews

9,110 reviews

Housekeeping546
View121
Breakfast108
See map
See map

8.5

Excellent

Location rating score

Excellent location - 170 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Swagger Salon
30 m
Hin Bus Depot
40 m
Gama Supermarket & Department store
160 m
George Town
210 m
M Mall
270 m
Popular landmarks
Armenian Street
960 m
Khoo Kongsi
1.0 km
Cheong Fatt Tze - The Blue Mansion
1.2 km
Chew's Jetty
1.3 km
Pinang Peranakan Mansion
1.5 km
Closest landmarks
Penang Tourist Guide Association
280 m
Penang Nagarathar Sivan Temple
310 m
Penang House of Music
320 m
Church of Our Lady Sorrows
340 m
Komtar Complex
350 m

Hotel Neo+ Penang by ASTON

68, Jalan Gurdwara, Georgetown, Penang, Malaysia, 10300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Georgetown part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 3 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Located in heart of Penang

Check-in [24-hour]

Excellent breakfast

Excellent view

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Luggage storage

Spa

This property is in high demand!

13 travelers have booked today.

Value for money8.0
Distance to city center33.3 km
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport14.2 km

Rooms available at Hotel Neo+ Penang by ASTON

Excellent
Room comfort & quality

8.1

Space Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Orion Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Space Family Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed and 1 single bed
Enter dates to see prices
Neo Double Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Neo Twin Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Neo Room
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 38 m²/409 ft²
  • Shower
Enter dates to see prices
Standard Room
...
  • Room size: 21 m²/226 ft²
  • Shower
Enter dates to see prices
Family Room
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Family Room
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices

Frequently asked questions

What points of interest are close by Hotel Neo+ Penang by ASTON that are in walking distance?

While residing at Hotel Neo+ Penang by ASTON, begin your vacation by discovering the closest destinations that are within close proximity to the property which include Gama Supermarket & Department store, George Town, and M Mall.

What public parks are within range of Hotel Neo+ Penang by ASTON?

While remaining at Hotel Neo+ Penang by ASTON, take joy in your morning or evening walk at nearby park which include Dato' Kramat Gardens, Friendship Park, and Irrawaddy Road Pocket Park.

What are the property's policies for children's bedding at Hotel Neo+ Penang by ASTON?

Hotel Neo+ Penang by ASTON's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Hotel Neo+ Penang by ASTON built?

Hotel Neo+ Penang by ASTON was built in 2014.

What do travelers love most about Hotel Neo+ Penang by ASTON?

Past visitors that stayed at Hotel Neo+ Penang by ASTON have given this property a rating of 8.482 for its outstanding location as the primary highlight for their stay.

What is the verified guest review consensus about Hotel Neo+ Penang by ASTON's view?

70.0% of our past customer assessments have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Hotel Neo+ Penang by ASTON down in the review section.

What is the average rating that past Group travelers have given to Hotel Neo+ Penang by ASTON?

Past group travelers that have stayed at this property have given Hotel Neo+ Penang by ASTON an average rating of 8.1. You can check out more precise customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Hotel Neo+ Penang by ASTON?

Verified local travelers that have stayed at this property have given Hotel Neo+ Penang by ASTON an average rating of 8.2. You can look up on more descriptive customer evaluations, and comments for this property down in the review section.

Can special events be hosted at Hotel Neo+ Penang by ASTON?

This property offers an indoor venue for your memorable get together.

See map

Explore the neighborhood

What people love about Hotel Neo+ Penang by ASTON

  • 10

    Exceptional
    Cleanliness

    "Parking space is allocated to hotel guests, clean bed, good and helpfull staff including technicians and houskeeping."

    Nurul

    |

    June 22, 2023

  • 9.2

    Exceptional
    Cleanliness

    "Exceptional clean!"

    Diana

    |

    June 22, 2023

  • 10

    Exceptional
    Location

    "I'm happy cause the hotel is in the middle of town so easy go to attraction place and easy to find food."

    fizah

    |

    July 18, 2023

Property ranking|Compared to 3,114 Penang properties
See all rankings
Room comfort score
8.1/10
Room size
29 sqm.
Cheapest price score
Location score
8.5/10
Better than
97
%
of Penang properties
Bigger than
93
%
of Penang properties
Better than
92
%
of Penang properties
Better than
89
%
of Penang properties
Overall rating:

7.9

Very good
9,110 reviews
Cleanliness
8.0
Facilities
7.6
Location
8.5
Read all reviews >
What travelers say they love:
Breakfast is good with many variety, value for money.
SK from Singapore
Couple
More about Hotel Neo+ Penang by ASTON

More about Hotel Neo+ Penang by ASTON

Hotel Neo+ Penang by ASTON

Whatever your reason for visiting Penang, Hotel Neo+ Penang by ASTON is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Penang are yours with a stay at Hotel Neo+ Penang by ASTON, located just 1.5 km from the famous Pinang Peranakan Mansion.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hotel Neo+ Penang by ASTON. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel Neo+ Penang by ASTON. The hotel's daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Hotel Neo+ Penang by ASTON are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker, bottled water and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Hotel Neo+ Penang by ASTON, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hotel Neo+ Penang by ASTON has a range of activities that will meet your needs. The many offerings at Hotel Neo+ Penang by ASTON ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


Around the property

While in Penang, take some time to venture outside of Hotel Neo+ Penang by ASTON. Your first day during your stay at Hotel Neo+ Penang by ASTON should include a visit to Chew's Jetty located 1.2 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 1.2 km away, which people travel great distances to see.


Reasons to stay here

Spend less here on rooms than you would at 92% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 96% of accommodations in the city.
This accommodation beats more than 97% of competition in the city on room comfort.

Show less

Amenities and facilities

Very good
Facilities

7.6

Most talked about facilities

Housekeeping

289 mentions

Breakfast

219 mentions

Swimming Pool

145 mentions

Food & Dining

71 mentions

Languages spoken
  • English
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Spa
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Continental
Restaurants on site
Lemongrass Restaurant
  • Cuisine: International, Local, Malaysian
  • Menu: A-la-carte

Location

68, Jalan Gurdwara, Georgetown, Penang, Malaysia, 10300
Excellent
Location

8.5

Airports
  • Penang International Airport (PEN)
    14.2 km 22 min drive
  • Sultan Abdul Halim Airport (AOR)
    87.5 km
Public transportation
  • Komtar Bus Terminal
    310 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.5 km
Hospital or clinic
  • Watsons
    480 m
Shopping
  • Gurney Plaza
    3.5 km
Convenience store
  • 7 Eleven
    230 m
Cash withdrawal
  • ATM
    160 m

What's nearby

Popular landmarks
  • Armenian Street
    960 m
  • Khoo Kongsi
    1.0 km
  • Cheong Fatt Tze - The Blue Mansion
    1.2 km
  • Chew's Jetty
    1.3 km
  • Pinang Peranakan Mansion
    1.5 km
  • Penang Fort Cornwallis
    2.1 km
  • Kek Lok Si Temple
    6.2 km
  • Batu Ferringhi Beach
    11.2 km
  • Entopia
    13.1 km
  • Escape Theme Park
    13.2 km
Nearby landmarks
  • The Swagger Salon
    30 m
  • Hin Bus Depot
    40 m
  • Gama Supermarket & Department store
    160 m
  • George Town
    210 m
  • M Mall
    270 m
  • Popular Bookshop
    280 m
  • Penang Tourist Guide Association
    280 m
  • Tech Dome Penang
    290 m
  • Komtar
    300 m
  • 1st Avenue Mall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is subject to availability.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Distance from city center33.3 km
  • Travel time to airport (minutes)30
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants2
  • Number of rooms 196
  • Room voltage220
  • Year property opened2014
  • Most recent renovation2015

Reviews of Hotel Neo+ Penang by ASTON from real guests

Provided by verified guests of Agoda
7.9
Cleanliness8.0
Facilities7.6
Location8.5
Room comfort and quality8.1
Service7.9
Value for money8.0
High score for Penang
Rating
9+ Exceptional (1,102)
8-9 Excellent (695)
7-8 Very Good (1,116)
6-7 Good (470)
<6 Below Expectation (672)
Time of the year
Mar - May (1,114)
Jun - Aug (1,097)
Sep - Nov (784)
Dec - Feb (1,060)

Show reviews that mention 

Showing 4,055 verified guest comments
12345
10.0
Exceptional
Amira from Malaysia
Family with young children
Space Family Room
Stayed 1 night in January 2023

Great Deal!”

Family of 3 adults, 3 kids (5,3,2) Pros: Friendly staffs,spacious and clean room, got coway machine, nice swimming pool and room view, nearby restaurant and opposite TOP,got iron and ironboard,king size bed can fit 3 adults,parking is free,breakfast not bad, a/c, shower heater and tv is functioning well. Cons: Bathroom got some smell.Swimming pool for kids above 90cm,not suitable for toddlers. Other than above cons,everything is great and will come back to this hotel.

Reviewed January 16, 2023

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Dear Amira, Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon. Best regards, The Management of hotel Neo+ Penang

Responded January 18, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Wei from Malaysia
Family with young children
Orion Room
Stayed 2 nights in January 2023

Best hotel in city centre ”

NEO hotel is perfect for every tourist and traveller. The room and bathroom are spacious and clean. But the towels are very smelly. The location is in city centre and nearby supermarket within short walking distance. Breakfast was good with many choices and there was live band at the lobby. Recommend this hotel.

Reviewed January 23, 2023

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Dear Wei, Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective departments where the necessary improvements to our service standards will be made. Best regards, The Management of hotel Neo+ Penang

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Yong from Malaysia
Couple
Orion Room
Stayed 3 nights in November 2022

Best Hotel in Georgetown Penang”

The staffs are friendly and check in process takes less than 3 mins. Stayed in Orion room. Big enough for couples. Very clean room & toilet. Provide necessary toiletries like soap and disposable toothbrush toothpaste. Hotel provides free parking for hotel guests. Multiple floors of roof covered parking bays. Plenty of parking bays. Hotel is strategically located in the centre of Georgetown. All famous and yummy hawker stalls are within walking distance. Parked my car in the hotel and walk out hunting for food without the hassle of driving around looking for parking.

Reviewed December 02, 2022

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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+ Penang

Responded December 05, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
POH from Singapore
Couple
Orion Room
Stayed 3 nights in January 2023

Strategic location, Clean & Comfy”

The check in process was smooth although we checked in late night. The room is big and sheets are clean. Toiletries are provided. Staffa are quite helpful but I think they are short-handed causing a little delay in request. Anyway, it's still tolerable. Overall we had pleasant stay.

Reviewed January 28, 2023

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Dear Poh, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Balqis from Malaysia
Family with young children
Neo Twin Room
Stayed 2 nights in January 2023

The best hotel in town !!”

Very very recommended to others who want to stay here !! Staff very friendly , hotel clean & comfortable .. Location hotel is strategic !! I'll repeat to come again , Insha'Allah

Reviewed January 28, 2023

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Dear Balqis, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
MOHD from Malaysia
Business traveler
Neo Twin Room
Stayed 1 night in January 2023

Rooms and Cafe”

Very nice. Your gais shld consider this hotel. Room cleane and good. Breakfast buffet fantastic! Reception staff quality good!

Reviewed January 24, 2023

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Dear Mohd, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
azmin from Malaysia
Couple
Neo Double Room
Stayed 1 night in June 2020

The Best Middle-Budget Hotel ”

The interior design is fascinating. The customer service is THE BEST i've ever had. the receiptionists, bodyguard, waiters and all the workers and staffs are very polite. friendly and helpful. We are really really enjoyed our staying there even there are a few more procedures to follow during this pkp but it's acceptable. There are facilities such as swimming pool at the rooftop but due to pkp we understand not to use but we can enjoy the view, relax there. The breakfast are good. Kena dengan tekak. Delicious. it is quite impress bcoz our breakfast are fresh prepared. only cooked when we arrived. I love this part. You just wake up and staffs are wishing you morning as you walk to the lift and they are also greet you nicely, smiling. The room are also good! Worth your premium budget ever. Aircond, shower, hair dryer, toilet, tv, wifi are really² well function. No cracked wall, Very clean. Satisfied!

Reviewed June 22, 2020

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Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with us. Best regards, The Management of hotel Neo+Penang

Responded January 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Amir from Malaysia
Family with young children
Orion Room
Stayed 2 nights in January 2023

Friendly staff and great location”

The staff are very helpful and the location are so great. Theres nearby mall, restaurants and attractive spots. Will be repeat to stay again soon!

Reviewed January 29, 2023

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Dear Amir, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Cathy from Nigeria
Solo traveler
Orion Room
Stayed 2 nights in November 2022

Very comfortable bed!”

The comfortable bed and pillows make it hard to get up in the morning! Room is tidy and bed linens smell clean. Location is walking distance to the tourist spots. I’d definitely stay here again.

Reviewed November 27, 2022

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We are glad that you managed to enjoy the heartfelt hospitality delivered by the team and we look forward to welcoming you back with us again soon for yet another wonderful experience. Best regards, The Management of hotel Neo+ Penang

Responded December 01, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Pravin from Malaysia
Couple
Neo Double Room
Stayed 3 nights in January 2023

Best 2023 Hotel Selection”

Parking : Provided on Level 3, 4 , 5 & 6 Access Card : Provided 2 card for car park and room Room : Large Space , Mini Fridge , Air Dryer , Wide Window, Smart TV, Air Conditioner, Reception : 24 Hours

Reviewed February 02, 2023

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Dear Pravin, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, Cecilia Chong, Assistant Front Office Manager

Responded February 05, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
JIMMI from Philippines
Couple
Orion Room
Stayed 5 nights in December 2022

5-night stay”

Super Hotel, the staff let us check in earlier, which was most appreciated, due to long traveling. The room particularly good size, with big bathroom and the bed is simply great, I think its kingsize ++, good decent breakfast and a great bar / cafe in the lobby, with live music in the evening. We can highly recommend this hotel.

Reviewed December 08, 2022

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Dear Jimmi, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, Cecilia Chong, Assistant Front Office Manager

Responded December 13, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
nabila from Malaysia
Group
Orion Room
Stayed 2 nights in May 2022

So far the best hotel in Penang”

Eveytime i went to Penang,i always choose this hotel. Even when i travel to Bandung or Jogja i will choose Hotel Neo. I love this hotel.Very clean,location is just nice since its in the center of Penang. .The most important thing they have their own parking space. Cleanliness is ok,its always a nice experience staying in this hotel.

Reviewed May 14, 2022

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Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. All the best, The Management of hotel Neo+Penang

Responded May 16, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Eric from Malaysia
Solo traveler
Neo Twin Room
Stayed 3 nights in August 2022

Surprised.”

This was my third hotel in Penang,i think i extended four times. Good people this is the place to stay,straight out the door press the crossing light,once over the road turn right,couple hundred metres and you come to a seven floor shopping centre with supermarket on the ground floor,what more can you ask.Little further on Komtar where you can catch a bus to virtually everywhere.Neo + i,travel the world staying in hotels,something always catches me out that i’m not happy about,not you just perfect you were,staff all exemplary.

Reviewed September 02, 2022

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Dear Eric, Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang. Stay Safe! The Management of Hotel Neo+ Penang

Responded September 03, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Uma from Malaysia
Family with young children
Neo Double Room
Stayed 1 night in January 2023

Best hotel”

The room is very clean and hygiene. Near to food areas. Convenient for all.

Reviewed January 28, 2023

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Dear Uma, Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Cecilia Chong, Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Esther from Malaysia
Couple
Orion Room
Stayed 2 nights in October 2022

Exceptional”

Very near to Macalister Road. Less than 10 mins walk. I booked this hotel because it’s near to Macalister and most importantly, the free parking. The lift button to our room floor is abit faulty. But luckily is only 1 side.

Reviewed October 27, 2022

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Dear Esther, Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon. Best regards, The Management of hotel Neo+ Penang

Responded October 28, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
yuhanis from Malaysia
Group
Neo Twin Room
Stayed 2 nights in January 2022

Value for Money!”

Everything is just nice for me! Clean hotel, friendly staffs. They acted quickly whenever we called their housekeeping and technician. AC in one of our rooms were pretty warm, and technician immediately came, changed the filter and monitored for 30mins. They have mini mart and cafe at the lobby. We didn't have a chance to try any meals but I'm sure they served great western food, since we saw quite a number of couples and groups were having their western food and enjoying their wine there. They have Indoor parking space which is very convenient. Very near to Komtar and few famous eateries. Overall, we were very happy with our stay and definitely will come again!

Reviewed January 21, 2022

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Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang

Responded January 22, 2022
Hotel Neo+ Penang by ASTON
10.0
Exceptional
SUHAIRYN from United Kingdom
Couple
Neo Double Room
Stayed 1 night in September 2020

Short vacation in penang was amazingly!”

I was arrived at 11.00pm on that time SHAI fo team was assist me with the check in,the process was fast! She was so helpful fullfil my request to get a room view of KOMTAR TOWER and due to our late arriving she was giving me late check out at 2.00pm with a complimentary upgrade my rooms what a surprise! I feel like win 😂 a jackpots . . The next morning I went down for breakfast at the coffee house level 1 food was served ala carte (you have to choose upon check in either english breakfast/porridge/nasi lemak)for me and my partner it's enough with big portions for 1 person. coffee,tea and juices a self service you can refills as long as you can. Ayu F&B team also very kind n helping me to get info around the hotel and Penang area ,after breakfast I went up to swimming pool at level 25 it was nice view from the top really like it!during check out I was served by THEVIN fo team he was greet me with smile and say goodbye .. overall I really like it this place like im home , even though your hotel is 3 star ⭐ but for me your are 5 star ⭐ ... Wish you good luck and all the best keep it up guys!

Reviewed September 30, 2020

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Dear Suhairyn , Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang.Stay Safe! The Management of Hotel Neo+ Penang

Responded December 11, 2021
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Yeo from Singapore
Couple
Neo Double Room
Stayed 3 nights in September 2022

Hotel Neo+ Penang”

I would recommend this hotel. However, the hotel is upgrading their tv network and there is no tv reception. The hotel is a good location for stay as it is convenient and accessible to nearby places of interest like Komtar, street food, etc and can easily Grab if you think is too far. The hotel staff are very friendly and approachable. 👍🏻

Reviewed September 30, 2022

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Greetings from Hotel Neo+ Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo +Penang. Stay Safe! Best regards, The Management of Hotel Neo+ Penang

Responded October 01, 2022
Hotel Neo+ Penang by ASTON
9.2
Exceptional
Siti from Malaysia
Couple
Neo Double Room
Stayed 2 nights in January 2023

Free Parking, Clean & Spacious Room”

Stayed 2 nights during CNY. During check-in, slight discomfort as the music was too loud and the lobby was hot. The staff wasn't friendly as well. Didnt give good impression then. But the room was spacious and clean. Good water pressure in the toilet. First day towels were very thin and worn out (wasn't a good first impression) but the 2nd day towels were good and almost new. They should have just discarded/recycled the old worn out, thin towels. No usual complementary water bottles in the room but they provided an electronic kettle and a jug. Walking distance to GAMA and Komtar. Free parking for the whole 3 days I was there. May book again if needed.

Reviewed January 29, 2023

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Dear Siti, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager

Responded January 31, 2023
Hotel Neo+ Penang by ASTON
10.0
Exceptional
Nadia from Malaysia
Group
Neo Double Room
Stayed 1 night in June 2022

Highly recommended”

The room was big and clean as well. The place is at the centre so you can just walk around the town. The staff named Cecilia was very friendly and helpful too! She helped us to get adjoining room and i really appreciate that. Hope to see her on my next visit.

Reviewed June 17, 2022

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Greetings from Hotel Neo+Penang! Thank you for your recent stay and we truly appreciate you taking the time to share your experience on the review pro. We are pleased to know that you are happy with the overall experience and we hope to welcome you again for another wonderful holiday in the future at Hotel Neo+Penang. Stay Safe! The Management of Hotel Neo+ Penang

Responded June 18, 2022
Hotel Neo+ Penang by ASTON
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