Hotel Neuschloss Otaru
Free Wi-Fi

Hotel Neuschloss Otaru

3-282,Shukutsu,, Otaru, Otaru, Japan, 047-0047
- View on map
Run of House Hotel Neuschloss Otaru
Run of House
    Removed from saved list
    Interior view Hotel Neuschloss Otaru
    Interior view Hotel Neuschloss Otaru
     Hotel Neuschloss Otaru
     Hotel Neuschloss Otaru
    See all 60 photos
    Exterior view Hotel Neuschloss Otaru

    Hotel Neuschloss Otaru Reviews

    8.1
    Excellent
    /10
    (225 reviews)See what guests said
    10.0
    Exceptional

    "Beautiful location cliff side."

    Juliana

    -

    December 29, 2017

    8.6
    Excellent service
    Recommended by 88% of guests

    Things you’ll love about Hotel Neuschloss Otaru

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Air conditioning

    Very good
    Location
    7.3
    See map
    Very good location
    Popular
    Nearby
  • Otaru Aquarium340 m
  • Otaru Kihinkan650 m
  • Unga Plaza4.19 km
  • Otaru Canal4.43 km
  • Sankaku Market4.43 km
  • Otaru Museum| Bank of Japan4.64 km
  • Otaru Orgel Museum5.28 km
  • Ishihara Yujiro Memorial5.95 km
  • Mount Kenashi Lookout9.24 km
  • This property is in high demand!

    Last booked 7 hours ago

    Value for money8.0
    Location rating7.3
    Nearest airportOkadama Airport (OKD)
    Distance to airport33.5 km

    Rooms available at Hotel Neuschloss Otaru

    8.0
    Very good
    Room comfort & quality
    Twin B - Non-Smoking
    Twin B - Non-Smoking
    ...
    • Room size: 34 m²/366 ft²
    • Ocean view
    • 2 semi double beds
    Enter dates to see prices
    Japanese Western Non-Smoking
    Japanese Western Non-Smoking
    ...
    • Room size: 38 m²/409 ft²
    • Partial ocean view
    • 2 single beds and 1 futon
    Enter dates to see prices
    Japanese Western Style Room for 4 People - Non-Smoking
    Japanese Western Style Room for 4 People - Non-Smoking
    ...
    • Room size: 38 m²/409 ft²
    • Partial ocean view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Double B (Non-Smoking)
    Double B (Non-Smoking)
    ...
    • Room size: 38 m²/409 ft²
    • Ocean view
    • 1 queen bed
    Enter dates to see prices
    Twin Suite with Scenic View Bath
    Twin Suite with Scenic View Bath
    ...
    • Room size: 66 m²/710 ft²
    • Non-smoking
    Enter dates to see prices
    Double Room with Open Air Bath and Ocean View - Non-Smoking
    Double Room with Open Air Bath and Ocean View - Non-Smoking
    ...
    • Room size: 26 m²/280 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking
    Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds and 2 futons
    Enter dates to see prices
    Partial Ocean View Japanese/Western-style Room with Scenic View Bath (Type C)
    Partial Ocean View Japanese/Western-style Room with Scenic View Bath (Type C)
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    Enter dates to see prices
    Suite with Sea View - Non Smoking
    Suite with Sea View - Non Smoking
    ...
    • Room size: 74 m²/797 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Twin Room with Scenic View Bath (Barrier Free)
    Twin Room with Scenic View Bath (Barrier Free)
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    Enter dates to see prices
    Have a question for Hotel Neuschloss Otaru?

    What people love about Hotel Neuschloss Otaru

    • 9.6
      Exceptional

      "Private onsen with ocean view is a great experience too & not forgetting d nice french dinner."

      yee

      |

      November 21, 2016

    • 10.0
      Exceptional

      "The shuttle between Otaru is very nice and convenient, the private bath facing the ocean absolutely lovely, and everyone was very nice and helpful."

      Juliana

      |

      December 29, 2017

    • 8.8
      Excellent

      "Nice place to stay~ very good view~~"

      KWAN H.

      |

      November 13, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Hotel Neuschloss Otaru

    More about Hotel Neuschloss Otaru

    8.4
    Excellent

    "Staff at the restaurant are very friendly!"

    LIM

    |

    January 3, 2019

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "In room onsen was excellent"

    Jason S.

    |

    December 15, 2017

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel Neuschloss Otaru from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (225)Booking.com Reviews (307)
    8.1
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location7.3
    Room comfort and quality8.0
    Service8.6
    Value for money8.0
    All languages
    All guests (225)
    All room types

    Show reviews that mention 

    Showing 130 verified guest comments
    12345
    8.4
    Excellent
    LIM from Singapore
    Couple
    Twin B - Non-Smoking
    Stayed 2 nights in December 2018

    Nice hot spring resort!”

    Location is quite remote, 10 mins walking distance from Otaru aquarium but not advisable to walk in snowy weather. They have shuttle bus to transfer to Otaru train station every 30 mins but you have to make reservation earlier as it only seat 10 pax. Room is big and there’s a indoor hot spring bath which faces the ocean, really nice view! Hotel property is not big so there nothing much to do here except the hot spring. Booking come with Japanese and western breakfast and French cuisine dinner. Staff at the restaurant are very friendly!

    Reviewed January 03, 2019
    8.4
    Excellent
    Muhamad from Malaysia
    Couple
    Double B (Non-Smoking)
    Stayed 1 night in November 2017

    An okay stay.”

    Private bath water was too hot for me but then I had low pain threshold. The toilet was leaking water from the bidet - but we figured it was too much hassle to change room since we had already settled down and unpacked our stuffs. The view of the hotel vicinity was fantastic - this is the highlight of our stay. Overall it was a good experience.

    Reviewed November 14, 2017
    9.6
    Exceptional
    yee from Singapore
    Group
    Stayed 1 night in November 2016

    Hotel with great ocean view”

    Thou hotel is situated out of d way but is really worth d stay as d ocean view is fantastic! Private onsen with ocean view is a great experience too & not forgetting d nice french dinner. Highly recommended for couples thou :)

    Reviewed November 21, 2016
    6.8
    Good
    Jamie from Malaysia
    Family with young children
    Room with Carpeted area, Open Air Bath and Partial Ocean View- Non-Smoking
    Stayed 1 night in November 2018

    Good”

    The view from the hotel is spectacularly out of this world. However, the hotel is quite old. Staff is adequately courteous. Probably would be nicer for couples than it is for family with young infants.

    Reviewed November 05, 2018
    4.8
    jo from Taiwan
    Couple
    Stayed 1 night in October 2018

    Unhelpful and unfriendly staff”

    Two times for needing help from desk, front desk staff couldn’t help and didn’t even understand what we need in ENGLISH. Staff we meet for check-in and check-our were upset us with unfriendly face and manner. Good luck Otaru has the best natural view to help them enhancing their score, otherwise I would say the hotel is not worth to stay.

    Reviewed October 17, 2018
    9.2
    Exceptional
    Wing from Hong Kong
    Couple
    Double B (Non-Smoking)
    Stayed 1 night in August 2018

    Holiday 2018”

    This is very nice to have a hot spring in your own room and see the sunset

    Reviewed August 04, 2018
    9.6
    Exceptional
    Savanna from Japan
    Couple
    Twin A - Non-Smoking
    Stayed 1 night in February 2018

    Couldn’t have asked for more! ”

    Stayed for one night at the end of a busy trip. My boyfriend and I wanted to take the last night to just relax, have dinner at the hotel and enjoy the private open air bath in our room. It was better than expected and the staff was absolutely amazing.

    Reviewed February 12, 2018
    8.8
    Excellent
    Chungkyoo from South Korea
    Couple
    Ocean View Twin Room
    Stayed 1 night in November 2017

    Overall, good”

    Everything except the location was great. Staffs are not really good at English, but their attitude was great. the view was also great except i could directly see the parking lots. If you are looking for a place to relax, its a great place. But if you want to go sight-seeing, i strongly recommend you to reconsider.

    Reviewed November 17, 2017
    10.0
    Exceptional
    S from Australia
    Couple
    Double B (Non-Smoking)
    Stayed 2 nights in October 2017

    Seaview room , hotel at the top of the mountain”

    Very nice sea view, we booked Double B (Non-Smoking) room which is a queen size bed. And can see the seaview and sunrise from the room. Room has its own onsen (which easily fit a couple in). Yummy breakfast with Japanese or western style to select. It took around 10 to 15mins drive from hotel to city center, as the hotel located top of the mountain, not much nearby, most of the attraction nearby was closed during our stay period (maybe off season). I believe hotel has shuttle bus/van but I'm unsure as we drive ourself. Free car parking. 5mins drive can go to a large home depot (supermarket + houseware). Highly recommended!

    Reviewed November 09, 2017
    9.2
    Exceptional
    Christine from Australia
    Couple
    Double B (Non-Smoking)
    Stayed 1 night in July 2017

    Very good hotel and location”

    The hotel location is only 15 mins drive from Otaru Canal. Our room is quite spacious with private onsen facing the ocean. The hotel is located on top of hill with spectacular ocean view. Perfect for sunset. The dinner at restaurant is very nice and the staff is friendly and speaks good english. Overall it is a very good accomodation to spend a night in Otaru.

    Reviewed July 26, 2017
    9.6
    Exceptional
    Michael from Australia
    Solo traveler
    Stayed 1 night in February 2017

    A-ma-zing”

    A bit out of the way, but well worth the drive. View from the room was incredible. Coupled with a private onsen made for a truly relaxing experience. Not a place to stay on a budget. But for a few nights you will be relaxed and refreshed.

    Reviewed February 13, 2017
    8.8
    Excellent
    david from United Kingdom
    Couple
    Stayed 2 nights in February 2017

    Fabulous hotel ....but”

    Whilst you can't fail to be impressed with onsen and views from room. Hotel is not in centre of town as agoda advertises. There is a Shuttle bus but you have to book and return times are rigid. We always came back by taxi costing two thousand yen. The dinner menu is French . However , still think the views and onsen made it worth it. The staff are very helpful despite not speaking a lot of English . So they try very hard to make you happy and feel welcome . Guess , it comes down to personal choice. I would stay again and thank you very much for looking after us.

    Reviewed February 11, 2017
    6.0
    Apisara from Thailand
    Solo traveler
    Double B (Non-Smoking)
    Stayed 1 night in February 2017

    Poor internet connection, friendly but not able to speak English staffs, impressive views”

    I spent only a night at the hotel, and it was a good experience for me for taking a private bath for the first time. It was just fit for winter. The views from my room was stunning and impressive. However it is located far away from the station and other tourist attractions, which makes it inconvenience to go or even get something to eat except the hotel's restaurant that is expensive and the foods were not very good as expected. I can say it fits for only one night just to find out how is it like, not for a long stay. The room is big and clean, anyway the internet connection in the hotel is poor. So I have got nothing much to do. And because it is hard to go to the hotel, I suggest you to make a reservation for free-shuttle bus from the JR station. Anyway the hotel staffs can not speak English, it was not very easy to ask or order things there. The thing I liked the most about the hotel was the views. It is valuable for the price compared to others.

    Reviewed February 07, 2017
    10.0
    Exceptional
    Kerri from Australia
    Couple
    Stayed 1 night in September 2015

    Bath with a view”

    The views were outstanding. The bath was amazing - and the key reason for choosing this hotel. Very spacious room with separate bath/shower, toilet and powder room

    Only downside is the hotel is not in a central location. However we knew this when choosing to stay there. The view was outstanding and the bath-with-a-view was fabulous. Staff were professional and friendly. Breakfast was very good too!

    Reviewed September 28, 2015
    4.0
    David from Hong Kong
    Couple
    Stayed 1 night in October 2013

    The rooms are not modern with atypical layout”

    A bit scared of the room that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay

    Disappointed because of the scary room and a pitty that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay, such as the nice look out to the ocean for its cliff location which was meant to be a attraction of the hotel.

    Reviewed February 28, 2014
    8.0
    Excellent
    HAEHO from South Korea
    Solo traveler
    Stayed 1 night in July 2013

    Beautiful view from the room”

    Location, in-room spa, ocean view

    This hotel is 10 mins away from Otaru downtown on the top of hill near the ocean. Chose the hotel as it provides an in-room spa which includes ocean view. Very impressive experience and walkaround the hotel is another merit. Breakfast has two options; Japanese/Continental, both of them are fine but a little salty like other restaurants in Japan during the trip. Recommendable to couple/honeymoon travelers.

    Reviewed August 12, 2013
    8.7
    Excellent
    Hiu from China
    Couple
    Stayed 1 night in June 2012

    Nice view but the location is not too convenient”

    Nice view but the location is not too convenient

    The hotel is not near the center of Otaru. But the hotel can arrange a free shuttle bus for you to transport from Otaru JR station. You should call to book it before you go.Every room have a private hot spring. So you can enjoy a sea view when you having a hot spring in your room. It is quite suitable for the couples and families. And the food in the hotel restaurant is very delicious including breakfast and dinner.

    Reviewed February 26, 2013
    7.7
    Very good
    siu from Hong Kong
    Couple
    Stayed 1 night in January 2013

    The view is perfect”

    THe staff are good in English

    i think the hotel is perfect. it has a beautiful view. and the staff are all so nice with good command in english. there are shuttle bus from jr otaru station to hotel. it only take about 15 minutes. the room is clean and tidy. there are parking space. otaru need only spend one day to visit.

    Reviewed February 04, 2013
    10.0
    Exceptional
    Juliana from United States
    Solo traveler
    Twin B - Non-Smoking
    Stayed 1 night in December 2017

    Exceptional”

    Beautiful location cliff side. The shuttle between Otaru is very nice and convenient, the private bath facing the ocean absolutely lovely, and everyone was very nice and helpful.

    Reviewed December 29, 2017
    10.0
    Exceptional
    Kwok from Hong Kong
    Couple
    Double B (Non-Smoking)
    Stayed 1 night in November 2017

    Excellent View and French cuisine!!!”

    will stay there again next time

    Reviewed November 17, 2017
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Hotel Neuschloss Otaru
    |Excellent 8.1
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Otaru Aquarium