Very good 7.8
Based on 45 reviews

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About this property


For travelers who want to take in the sights and sounds of Otaru, Hotel Neuschloss Otaru is the perfect choice. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Otaru Aquarium, Temiya Cave, Rinyu Morning Market.

Take advantage of a wealth of unrivaled services and amenities at this Otaru hotel. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to please the most discerning guest. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, sauna, hot spring bath, spa. Superb facilities and an excellent location make the Hotel Neuschloss Otaru the perfect base from which to enjoy your stay in Otaru.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Shuttle service

Things to do, ways to relax

  • Hot tub
  • Sauna
  • Spa

Dining, drinking, and snacking

  • Bar
  • Coffee/tea maker
  • Coffee shop
  • Complimentary bottled water
  • Refrigerator
  • Restaurant(s)
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area


  • Elevator
  • Facilities for disabled guests
  • Pets allowed

Languages spoken

  • English
  • Japanese
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Child and extra bed policy
Children 0-2 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 11:00 AM
Non-Smoking Rooms / Floors: Yes
Number of Floors: 8
Number of Rooms : 57
Reception Open Until: 12:00 PM
Year Hotel Built: 2003
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Verified traveler reviews

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Very good
based on 45 reviews
  • Cleanliness 8.2
  • Facilities 7.2
  • Location 6.9
  • Room comfort and quality 8.0
  • Service 8.4
  • Value for money 7.1
  • Food and dining 8.1
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