Hotel New Grand

Situated amidst Yokohama famous China town and Yokohama port, this historical luxury hotel gives the feeling of being in the 80's. It's a five-stars hotel with warm hospitality and helpful staff. The room interior not so spacious with full glass window from ceiling to floor facing the port gives the feeling of freedom.

I booked, and was confirmed in, a non-smoking room. It was immediately obvious that previous occupants had smoked in this room.

Nice and very clean hotel. Walking distance to all tourist attractions and Chinatown.

The hotel has an old world charm, staff helpful. What bothered me was the room we got was NOT what was represented on Agoda's website when booking. I learnt from the staff that the floor we were on was not refurbished. We spent 2 nights in a very stuffy hot room - too much heating which you cant control and no air circulation. The room smelt old and musky.

We had a very pleasant stay at this hotel. The location was perfect and close to shopping, China town andmore importantly within walking distance to the Yokohama cruise terminal. There is a bus in the morning and Two in the evening (only) that connects directly from Nerita international airport and stops right outside this hotel. (limousine taxis bus). Just one stop at the local airport. Tickets online or from counter at the Nerita airport. Excellent connection to the hotel.

We got this place for a great price on Agoda and lovedbthe room, view, location right near everything. Parks, port, walking, Chinatown, food, supermarkets, transport, sightseeing....everything is right there. We were glad we stayed 3 nights and could have done extra. Simply wonderful

Stayed this hotel for 1 nice during Yokohama business trip and impressed with cleanliness, location and staffs. Breakfast was average with stunning sea views. 5 min walk to subway and close to many convenience stores.

Within one block of subway which we used in connection to JR train from Narita airport. Two blocks from Chinatown for yummy dinner.

Great hotel, great location (also really close to Chinatown, and the subway station for access to all parts of Yokahama). Room was spacious and really clean, and the view was amazing! I only had one night prior to a cruise so didn't experience all facilities at the hotel, but if it's anything like the room and location it would be excellent!

The old hotel has been going to its 90th anniversary, but it shows no sign of aging. It should have been undergone renovation to a certain extend so its overall impression is a well kept in both services quality and esteemed hotel. Staff are helpful and friendly. One only comment is the bar should have more choice of beer and wine if international customers are to be served .

From the moment of my arrival at Hotel New Grand, to my departure three days later, I was treated as an honoured guest by every member of staff at this historic establishment. The location of the hotel cannot be beaten - opposite the very pleasant Yamashita Park - and close to restaurants, convenience stores, an excellent supermarket, rail links and the Osanbashi Cruise Terminal. My room (on the 11th floor) was spacious, immaculately clean and well appointed with all of the comforts I prefer, including cable TV, a bar fridge and lounge chair. The hotel provides a quiet, calm environment, and (given the lack of incidental noise), I occasionally wondered if I was the only guest in residence. It is obvious the hotel staff are committed to providing the highest level of customer service, which they deliver graciously, and yet unobtrusively. I certainly recommend the Hotel New Grand and look forward to visiting this wonderful hotel again at some point in the future.

With this good price, you can enjoy a 6 star service and a nice view with whole yokohama harbour at your room. Brilliant!

I visited here during my vacation and the view I stayed and location was excellent. I will def. stay again when i go there. Staffs are very kind too. (Except for the exprience that i left my phone charger here but housekeeping coudlnt find it)

Thanks to Seto-san, we got a reasonable priced taxi van to Tokyo last minute. The staff at the hotel was extremely helpful as well. Did i mention the room was gorgeous as well. Spaciously rare for Japan standards.

Very good stay experience with this hotel. We arrived late at that night, it was cold and we have many luggage. The staffs helped us to move the luggage from our car and settled me and my daughter to our room very efficient while my husband went to park the car. Very nice. The hotel is at good location, with beautiful sea view and very closed to China town.

Wonderful hotel and absolutely fantastic staff. Very conveniently located for cruises -- close to Osanbashi terminal, and close to train stations so easy to get anywhere. Rooms are clean and comfortable. Great views of the harbor. The hotel is an excellent value for the price. More affordable than other comparable hotels in the area, and much more affordable than the hotels in downtown Tokyo. My only negative is that there is a charge of 594 Yen (about $5.40 USD) each time you want ice. Ice must be ordered from room service. In my travels all around I've never before been charged for ice .

The room carpeting in old wing needs to be changed. They were a bit old and stained. The Concierge was excellent and helped us with all our travel and dining booking. They even managed to arrange a racing bike for me one day before the race.

Youve got everything in one place. Extremely satisfied!

Our room had a great view. Very comfortable. Definitely coming back.

Near cruise terminal and China Town. Reception staff are polite and helpful. Burnt out light bulb was never replaced during our 2 nights stay. But even if it were fixed, room lighting is still too dark. For this reason, I personally would prefer not to return to this hotel if I ever go to Yokohama again.