Excellent 8.2
Based on 47 reviews

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About this property

Description

Hotel New Otani Kumamoto is a premium hotel located in Tokyo featuring ultra-modern styling inside and out. The rooms come in the three different styles of Executive House ZEN, the Main, and Garden Tower. Each features different stylings and unit sizes including executive and suite. The hotel offers lunch, dinner, and business dinner options at its dining facilities that feature award-winning international chefs. Guests here should be sure to spend some time visiting the New Otani Art Museum located on the premises of this expansive hotel. Other options include viewing the Japanese Garden or participating in the team ceremony room.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Massage(s)
  • Sauna
  • Spa

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Chapel
  • Concierge
  • Laundry service
  • Salon
  • Shop(s)
  • Smoking area

Access

  • Elevator
  • Pets allowed

Languages spoken

  • Japanese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 1620 JPY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2 km
Distance to Airport: 20 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 11
Number of Restaurants: 3
Number of Rooms : 123
Parking Fee (per day): 1000 JPY
Room Voltage: 100
Time to Airport (Minutes): 40
Year Hotel Built: 1992
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Recent customer comments

Filter by traveler type
Excellent



based on 47 reviews
  • Cleanliness 8.4
  • Facilities 8.5
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 6.9
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Cheung from Hong Kong
Couple
Twin Smoking
Stayed 3 nights in March 2016
close to JR station
location, room size and staff
Reviewed March 13, 2016
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Nam from Singapore
Solo traveler
Twin Smoking
Stayed one night in November 2015
Excellent location
Location, cleanliness and comfortable
Good services and late check out. Enjoy stay new otani Kumamoto hotel.
Reviewed November 14, 2015
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Sai from China
Couple
Twin Smoking
Stayed one night in July 2015
Good
Location
Reviewed July 31, 2015
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Chan from Hong Kong
Couple
Twin Smoking
Stayed one night in June 2015
A nice experience
Staff were extremely helpful, excellent location, room was spacious in Japanese standard
Staff were extremely helpful, they were so keen to help us book bus tour in Aso on the next day and to show us direction for a day tour in Kumamoto city. excellent location, located less than 100 meter away from Kumamoto JR station and tram station. room was comfortable and spacious in Japanese standard.
Reviewed June 09, 2015
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Natalie from Canada
Couple
Twin Smoking
Stayed one night in May 2015
Good location, spacious room, great value!
English speaking staff, great location and nice spacious room
Reviewed May 06, 2015
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Daphne from Singapore
Couple
Twin Smoking
Stayed 2 nights in April 2015
Nice hotel to stay
Location, bigger room
Ok experience though not much choice in shopping
Reviewed April 30, 2015
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Jo from Taiwan
Couple
Twin Smoking
Stayed 2 nights in February 2015
High CP value
next to the JR station, clean, polite hotel staffs
Reviewed March 04, 2015
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Sgun from Thailand
Solo traveler
Single Smoking
Stayed one night in December 2014
Great Hotel
location service price
Reviewed January 05, 2015
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Sgun from Thailand
Solo traveler
Single Smoking
Stayed one night in December 2014
great hotel
location service price
Sleep & Clean
Reviewed January 05, 2015
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Siu from Hong Kong
Couple
Single Smoking
Stayed one night in September 2014
a bit pricey, good location
good location, clean, friendly staff
a bit pricey when i was staying only for a night, almost double price to the standard room charged by other cities in Japan, but very good location just 2 min walk from train station
Reviewed September 18, 2014
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