Excellent 8.5
Based on 53 reviews

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About Hotel New Otani Makuhari

Description

Whether you're a tourist or traveling on business, Hotel New Otani Makuhari is a great choice for accommodation when visiting Tokyo. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Simply put, all the services and amenities you have come to expect from New Otani Hotels are right in the comfort of your own home. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park.

Step into one of 418 inviting rooms and escape the stresses of the day with a wide range of amenities such as closet, complimentary tea, towels, carpeting, slippers which can be found in some rooms. The hotel's fitness center, sauna, outdoor pool, indoor pool, massage are ideal places to relax and unwind after a busy day. Hotel New Otani Makuhari is your one-stop destination for quality hotel accommodations in Tokyo.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Bicycle rental
  • Car park

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Vending machine

Services and conveniences

  • Concierge
  • Doorman
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Japanese
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Policies

This property is located in Mihama-ku, Chiba prefecture. It takes about 20 minutes from Kaihin Makuhari Station to Tokyo Disney Resort.

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 3600 JPY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Restaurants: 8
Number of Rooms : 418
Room Voltage: 100
Year Hotel Built: 1993
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Verified traveler reviews

Filter by traveler type
Excellent



based on 53 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.5
  • Service 9.1
  • Value for money 8.3
  • Food/Dining 7.8
Sort by

Kam from United Kingdom
Family with young children
Moderate Triple Room - Non-Smoking
Stayed 7 nights in August 2016
Good Hotel
Very Clean Hotel. Great and helpful staff but not much for kids to do. Charge for pool use to which should be complimentary like the rest of the world
Reviewed September 14, 2016

Pui-fun from Hong Kong
Family with teens
Moderate Triple Room - Non-Smoking
Stayed 2 nights in August 2016
Good Service
We have a nice stay at the hotel. The only setback would be the seating allocation for the Disneyland Shuttle bus was limited which we found them always fully booked.
Reviewed August 31, 2016

sherwin from United States
Couple
Standard Twin - Smoking
Stayed 1 night in August 2016
Great Location
It's close to trains, events and restaurants.
Reviewed August 23, 2016

Jeff from Taiwan
Family with teens
Standard Twin Room - Smoking
Stayed 2 nights in July 2016
Good
Good
Reviewed August 01, 2016

Hasan from Indonesia
Family with young children
Standard Twin - Smoking
Stayed 3 nights in June 2016
Disney Land and Shopping
I was not expecting much of the location when I booked the Hotel but when I got there shopping was just a block away. And disneyland by bus makes life much easier. We do not need to carry stroller up and down the train.
Reviewed July 07, 2016

Paul from Australia
Family with teens
Moderate Triple Room - Non-Smoking
Stayed 2 nights in April 2016
Fabulous Hotel away from Tokyo centre
Great Hotel with large rooms for Japan on Tokyo bay at reasonable price. Train 30-40 min from Tokyo. However not at Disney as suggested, but bus to there(30 min) and good bus to airport. Great shopping centers nearby.
Reviewed April 18, 2016

sancho from Netherlands
Family with young children
Superior Twin Room - Smoking
Stayed 3 nights in March 2016
nice hotel
only thing is weird they don't have around the clock food/roomservice for an hotel that almost has nothing around it open after certain hours ....
Reviewed April 04, 2016

Zenaida from Philippines
Family with teens
Stayed 3 nights in January 2016
NICE HOTEL
FRIENDLY STAFF, GOOD SIZE ROOM,COMFORTABLE BED
WE ENJOY OUR STAY, WE LIKE THE WALKING DISTANCE TO TRAIN STATION AND RESTAURANT THE ONLY THING WAS THE HOTEL DON'T HAVE A CONCIERGES THAT WE CAN BUY A GUIDED TOUR FOR BEING A FIRST TIME IN JAPAN. I WOULD RATE THEM 5 STAR IF THEY HAVE THIS.
Reviewed January 28, 2016

Cheng from Malaysia
Business traveler
Moderate Triple Room - Non-Smoking
Stayed 3 nights in October 2015
NEAR TO ATTRACTION
NEAR TO ATTRACTION
Reviewed December 03, 2015

Claudia from Singapore
Family with young children
Standard Twin Non-Smoking
Stayed 3 nights in September 2015
Not up to standard
Shuttle bus to airport, disneyland and disneysea and near the train station
Part 1: I booked otani because of the bus service to Disneyland. A holiday planned to spend 3 days to let children to enjoy. First night, the room given the aircon not working but staffs said its because of old system needed time to "cool" room. We waited hours but still not cool so further complained was made. Hotel staff brought 2 fans to the room and cool pillows. Staff explained that we had too many people in the room so needed more time to "cool". 2 adults and 3 children aged 5, 7 and 8 was it too many people? A 4 star hotel with very old aircon system and needed 2 fans plus cold pillows for the guests was it too overrated its rating? Better charge us with non aircon room would be more appropriate. Part 2: As we waited for the room to be "cool" for the whole night it doesn't cool so I called to the front desk to request to change room. The staff said he needed to asked manager will replied to me back. But I waited for an hour still did not get any feedback so went down to front desk. Then the staff said he had forgotten to reply me. I was thinking why I had to request to change room instead the staff could offered me to change to a working aircon room when there is one instead of I made the request myself? Was this kind of service consider 4 star or 2 star?
Reviewed September 18, 2015



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