This property is in high demand!
12 travelers have booked today.
Hotel New Otani Osaka offers stunning Osaka Castle views, a rooftop bar, and serene Japanese gardens. With an indoor pool, tennis courts, and 14 dining options, it ensures a perfect blend of relaxation and activity for two travelers. Located in the Osaka Castle & Kyobashi area, Hotel New Otani Osaka offers a prime spot blending historic charm and modern convenience. Steps from Osaka Castle and Park, it's ideal for exploring top landmarks. Rooms feature complimentary Wi-Fi, air conditioning, and safes, with select views of a garden, park, or river. Guests can enjoy in-room breakfast, a café, and an elegant bar for unwinding. Surrounded by vibrant dining and shopping, this hotel is perfect for two travelers seeking culture, comfort, and easy access to Osaka's rich heritage. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
290 meters to public transportation
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
Massage
12 travelers have booked today.
Based on 8,330 verified reviews
9.2
9.1
8.8
8.6
8.6
8.6
Location rating score
Value for money | 8.6 |
Distance to city center | 2 km |
Location rating | 8.6 |
Nearest airport | Osaka International Airport (ITM) |
Distance to airport | 13.7 km |
Does Hotel New Otani Osaka have bars on-site?
Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.
How many floors does Hotel New Otani Osaka have?
Hotel New Otani Osaka has a total of 18 floors.
What is the verified guest review consensus about Hotel New Otani Osaka's Wi-Fi?
67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.
What is the average rating that verified Couples' have given to Hotel New Otani Osaka?
Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What restaurants are close by Hotel New Otani Osaka?
Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Izakaya Toyo, Yappari Steak Kyobashi, and THE GARDEN ORIENTAL OSAKA.
What time is check-in and check-out at Hotel New Otani Osaka?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.
Is breakfast offered at Hotel New Otani Osaka?
Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 4945 JPY for adults and 2875 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
Experience Luxury at Hotel New Otani Osaka
Nestled in the heart of Osaka, just 2 kilometers from the vibrant city center, Hotel New Otani Osaka is a luxurious 5-star haven that seamlessly blends modern elegance with traditional Japanese hospitality. Established in 1986 and recently renovated in 2019, this exquisite hotel boasts 525 well-appointed rooms that offer stunning views and state-of-the-art amenities, ensuring a comfortable and memorable stay for every guest. Whether you are in Osaka for business or leisure, you will find that this hotel serves as the perfect base to explore the city's rich culture and attractions.
With a convenient check-in time starting at 3:00 PM and a leisurely check-out until 12:00 PM, Hotel New Otani Osaka prioritizes your comfort and convenience. The hotel is also strategically located, allowing for a smooth 50-minute journey to the airport, making travel hassle-free. Please note that the hotel has a child policy in place; children are not allowed to stay free of charge, and there may be additional fees. With its blend of luxury, convenience, and exceptional service, Hotel New Otani Osaka is the ideal choice for discerning travelers seeking an unforgettable experience in Osaka.
Unwind and Indulge: Entertainment Facilities at Hotel New Otani Osaka
At Hotel New Otani Osaka, guests are invited to immerse themselves in a world of relaxation and leisure, where every corner is designed to enhance your stay. The hotel's entertainment facilities include a charming garden, providing a serene escape from the bustling city. Stroll through the meticulously landscaped grounds, where you can enjoy the beauty of seasonal flowers and tranquil water features, making it the perfect spot for a leisurely afternoon or a quiet moment of reflection.
For those seeking a touch of indulgence, the hotel offers a stylish bar where you can unwind with expertly crafted cocktails and a selection of fine wines. The inviting atmosphere is perfect for socializing or simply savoring a drink after a day of exploration. Additionally, guests can treat themselves to rejuvenating experiences at the on-site salon and massage services, followed by a soothing session in the sauna. To commemorate your stay, don’t forget to visit the gift and souvenir shop, where you can find unique mementos and local specialties to take home, ensuring your memories of Osaka last long after your visit.
Unleash Your Inner Athlete at Hotel New Otani Osaka
At Hotel New Otani Osaka, sports enthusiasts will find a haven of activity with top-notch facilities designed to cater to your fitness and recreational needs. The hotel's well-maintained tennis courts offer a perfect setting for both casual players and seasoned athletes. Whether you're looking to improve your serve or enjoy a friendly match with friends, these courts provide an ideal backdrop, surrounded by the lush greenery of the hotel gardens, creating a serene atmosphere that enhances your game.
For those who prefer indoor workouts, the hotel's state-of-the-art fitness center awaits. Equipped with modern machines and a variety of free weights, it’s perfect for guests looking to maintain their fitness routine while traveling. Please note that access to the fitness center comes with an additional charge, ensuring that you have the best equipment at your fingertips. With these exceptional sports facilities, Hotel New Otani Osaka not only promotes an active lifestyle but also invites you to indulge in a refreshing and invigorating stay.
Convenience Facilities at Hotel New Otani Osaka
At Hotel New Otani Osaka, convenience is at the heart of the guest experience, ensuring that every stay is as comfortable and effortless as possible. The hotel offers a comprehensive laundry service, including dry cleaning options, allowing guests to refresh their wardrobe without hassle. For those who prefer to dine in the comfort of their rooms, the efficient room service caters to a variety of culinary cravings, ensuring that delicious meals are just a phone call away. Safety is paramount, and the hotel provides safety deposit boxes for secure storage of valuables, giving guests peace of mind during their stay.
The dedicated concierge team is on hand to assist with any inquiries or special requests, ensuring that guests can make the most of their time in Osaka. With free Wi-Fi available in all rooms and in public areas, staying connected is seamless, whether for work or leisure. Guests can also enjoy the convenience of luggage storage, allowing them to explore the city unencumbered by their bags. Additionally, a designated smoking area ensures that all guests can enjoy their preferences without compromising on comfort. Daily housekeeping maintains the pristine condition of accommodations, making Hotel New Otani Osaka a haven of convenience and comfort for every traveler.
Seamless Transport Facilities at Hotel New Otani Osaka
At Hotel New Otani Osaka, your journey begins with convenience and ease, thanks to the exceptional transport facilities available to guests. The hotel offers a reliable airport transfer service, ensuring that your arrival and departure are stress-free. With a dedicated shuttle service, you can easily navigate between key locations in the city, making it simple to explore the vibrant surroundings. For those who prefer to drive, the hotel features an onsite car park, allowing for self-parking with charges applied, so you can come and go as you please without the hassle of finding a spot in the bustling city.
In addition to its parking facilities, Hotel New Otani Osaka also offers a car hire service, giving you the freedom to explore Osaka at your own pace. If you prefer a more traditional approach, the hotel’s taxi service is readily available, providing quick and comfortable transport to your desired destinations. Whether you're arriving from the airport or venturing out to experience the local culture, Hotel New Otani Osaka ensures that your transport needs are met with efficiency and ease.
Luxurious Room Facilities at Hotel New Otani Osaka
At Hotel New Otani Osaka, every room is a sanctuary of comfort and elegance, designed to ensure a restful stay. Each accommodation is equipped with air conditioning, allowing guests to create their ideal climate, whether it's a cool retreat from the bustling city or a cozy atmosphere for relaxation. Guests can unwind in plush bathrobes, enjoying the luxury of home while indulging in a selection of in-house movies available for entertainment. The convenience of daily newspapers keeps you updated, while a state-of-the-art television with satellite/cable channels offers a variety of viewing options, ensuring that you never miss your favorite shows.
The thoughtfully designed rooms also feature a separate living room, perfect for both relaxation and entertaining. For those who appreciate the finer things in life, the mini bar is stocked with delightful refreshments, and a refrigerator ensures your beverages stay chilled. Guests can enjoy complimentary bottled water, instant coffee, and tea, making it easy to start each day refreshed. The well-appointed bathrooms are stocked with high-quality toiletries, and plush towels and linens add an extra touch of comfort. Blackout curtains provide a peaceful environment for a good night's sleep, while the hair dryer and coffee/tea maker add to the convenience of your stay. Experience the perfect blend of luxury and functionality at Hotel New Otani Osaka.
Culinary Delights at Hotel New Otani Osaka
At Hotel New Otani Osaka, dining is an experience that tantalizes the senses and caters to every palate. The hotel's inviting coffee shop serves as the perfect spot to unwind with a freshly brewed cup of coffee or indulge in a delightful pastry, making it an ideal choice for a casual morning or a leisurely afternoon break. For those seeking a more substantial meal, the on-site restaurant offers an exquisite selection of both local and international cuisine, crafted with the freshest ingredients and presented with impeccable flair.
Start your day on a high note with the hotel's sumptuous breakfast buffet, featuring a variety of dishes that cater to all tastes, including a delicious continental breakfast for those who prefer lighter fare. With room service available, guests can enjoy the convenience of dining in the comfort of their own room, allowing for a truly personalized experience. Daily housekeeping ensures that your dining area remains pristine, so you can savor every moment of your culinary journey at Hotel New Otani Osaka.
Experience Comfort and Elegance at Hotel New Otani Osaka's Diverse Room Offerings
Hotel New Otani Osaka presents a remarkable selection of room types tailored to meet the needs of every traveler. For solo adventurers, the Single Smoking and Non-Smoking Town View rooms provide a cozy 20 square meters of space, perfect for unwinding after a day of exploration. Couples can enjoy the intimate Economy Double rooms, with options for both smoking and non-smoking, featuring a comfortable 24 square meters with a queen bed. Families and groups will find ample space in the Superior Triple rooms, accommodating up to three guests in a generous 40 square meters, or indulge in the expansive Quadruple Family Suite, which offers 40 square meters with four single beds, ensuring a comfortable stay for everyone.
For those seeking a view, the Superior Double and Twin Non-Smoking rooms offer stunning perspectives of Osaka Castle, while the Deluxe options provide an elegant touch to your stay. The Luxury Junior Suite Non-Smoking Castle View is a true highlight, offering an expansive 60 square meters of luxury. Whether you choose a traditional Japanese Style Room with futons or a spacious Family Studio that can accommodate up to seven guests, each room type at Hotel New Otani Osaka is designed to provide a memorable experience.
Booking through Agoda not only ensures you receive the best prices available but also guarantees a hassle-free experience. With a user-friendly interface and seamless booking process, you can secure your ideal room at Hotel New Otani Osaka with just a few clicks, allowing you to focus on what truly matters – enjoying your stay in the vibrant city of Osaka.
Exploring the Historic Charm of Osaka Castle & Kyobashi
Nestled in the heart of Osaka, the iconic Osaka Castle stands as a testament to Japan's rich history and architectural prowess. Surrounded by lush greenery and scenic parks, this majestic structure offers a glimpse into the past, with its striking white walls and golden ornaments capturing the essence of feudal Japan. Visitors can wander through the expansive grounds, where cherry blossoms bloom in spring, creating a picturesque landscape that attracts photographers and nature lovers alike. The castle's museum houses a wealth of artifacts and exhibits detailing the life of Toyotomi Hideyoshi, the warlord who built the castle in the 16th century, making it an educational stop for those keen on Japanese history.
Just a stone's throw from Osaka Castle lies the vibrant district of Kyobashi, known for its lively atmosphere and culinary delights. This area is a hub of activity, with bustling streets lined with izakayas, cafes, and shops that showcase both traditional and modern Japanese culture. Kyobashi's proximity to the castle makes it an ideal spot for a leisurely stroll after a day of exploring, as you can indulge in local delicacies such as takoyaki and okonomiyaki at one of the many eateries. The district also boasts convenient transport links, allowing travelers to easily venture to other parts of Osaka, making it a perfect base for your adventure in this dynamic city.
Getting to Hotel New Otani Osaka from Nearby Airports
Traveling to Hotel New Otani Osaka is a seamless experience, thanks to its strategic location and the accessibility of nearby airports. The nearest major airport is Kansai International Airport (KIX), which is approximately 50 kilometers from the hotel. Upon arrival at KIX, you can choose from several convenient transportation options. The Nankai Airport Line offers a direct train service to Namba Station, where you can transfer to the Osaka Metro Midosuji Line to reach Kyobashi Station. From Kyobashi, it’s just a short taxi ride or a pleasant 10-minute walk to the hotel, allowing you to soak in the vibrant atmosphere of Osaka along the way. Alternatively, airport limousine buses provide a comfortable and direct route to major hotels, including Hotel New Otani Osaka, making your journey even more effortless.
If you’re flying into Itami Airport (ITM), also known as Osaka International Airport, the process is equally straightforward. Itami is closer to the city center, approximately 20 kilometers away. You can take the Osaka Monorail to Hotarugaike Station, then transfer to the Hankyu Takarazuka Line to reach Umeda Station. From there, hop on the Osaka Metro to Kyobashi Station, or simply grab a taxi for a direct ride to the hotel. Whichever airport you choose, your journey to Hotel New Otani Osaka will be a breeze, setting the stage for a luxurious stay in one of Japan's most captivating cities.
Explore the Historic and Cultural Treasures Surrounding Hotel New Otani Osaka
Nestled in the heart of Osaka, Hotel New Otani Osaka offers guests an unparalleled opportunity to explore some of the city's most iconic landmarks. Just a stone's throw away, the majestic Osaka Castle stands proudly, a symbol of the city's rich history and architectural beauty. Surrounded by lush greenery, the castle is not only a stunning sight but also a gateway to the past, where visitors can delve into exhibitions that narrate the story of the castle's significance throughout the centuries. Adjacent to the castle, Osaka Castle Park provides an expansive oasis for leisurely strolls, picnics, and breathtaking views of the castle's picturesque surroundings, especially during cherry blossom season.
For those seeking a deeper understanding of Osaka's heritage, the Osaka Museum of History is a must-visit. Just a short distance from the hotel, this museum offers an engaging journey through time, showcasing the evolution of the city from ancient to modern times. Meanwhile, Kemasakuranomiya Park is perfect for nature enthusiasts, featuring scenic walking paths along the riverside, ideal for a peaceful retreat amidst the hustle and bustle of urban life. The cultural vibrancy continues with venues like Morinomiya Piloti Hall and Osaka-jo Hall, which host a variety of performances and events, making every visit a unique experience. With such a wealth of attractions right at your doorstep, Hotel New Otani Osaka serves as the perfect base for discovering the historical and cultural gems of this dynamic city.
Convenient Access to Public Transport from Hotel New Otani Osaka
Hotel New Otani Osaka boasts an enviable location with a plethora of public transport options just a stone's throw away, making it an ideal choice for travelers eager to explore the vibrant city of Osaka. Kyōbashi Station is conveniently located nearby, serving as a major interchange that connects guests to various train lines, including the Keihan and JR lines. This station allows for easy access to popular destinations, such as the bustling shopping districts of Shinsaibashi and Namba, ensuring that guests can enjoy the best of Osaka with minimal travel time.
For those looking to navigate the city via the subway, several stations are within walking distance, including Temmabashi Subway Station and Tanimachi 4-chome Subway Station. These stations provide seamless connections to the Osaka Metro, allowing guests to reach key attractions like Osaka Castle and Universal Studios Japan effortlessly. Additionally, Osakajo Koen Train Station and Morinomiya Station are also nearby, offering further options to explore the scenic parks and historical sites that define Osaka's charm. With such an extensive network of public transport options at their doorstep, guests at Hotel New Otani Osaka can easily embark on their adventures throughout this dynamic city.
Culinary Delights Surrounding Hotel New Otani Osaka
Guests at Hotel New Otani Osaka are perfectly positioned to explore a vibrant array of dining options that showcase the rich culinary landscape of the city. Just a short stroll away, Izakaya Toyo invites you to experience the lively atmosphere of a traditional Japanese pub, where you can savor authentic izakaya fare paired with exquisite sake. For a comforting bowl of noodles, head to Tokumasa Udon Morinomiya, renowned for its freshly made udon that promises to warm your soul. If you're in the mood for an elegant dining experience, THE GARDEN ORIENTAL OSAKA offers a sophisticated ambiance and a menu that celebrates seasonal ingredients. For meat lovers, Yappari Steak Kyobashi serves up succulent cuts of steak that are grilled to perfection, while Aburi Bal Fare presents a unique twist on grilled dishes that will tantalize your taste buds. Ajiyoshi is another gem nearby, known for its delightful array of traditional Japanese dishes. The Atrium at Kkr Hotel Osaka provides a serene setting for a leisurely meal, showcasing both local and international flavors. Avail and Ayumi Cafe offer casual dining experiences with a focus on fresh ingredients and innovative recipes, perfect for a quick bite or a relaxed afternoon coffee. Lastly, B Tanimachi rounds out the culinary offerings with its diverse menu that caters to every palate. With such an enticing selection of restaurants at your doorstep, your culinary adventure in Osaka is just beginning.
Shop Until You Drop: A Shopper's Paradise Near Hotel New Otani Osaka
Guests at Hotel New Otani Osaka will find themselves in the midst of a vibrant shopping scene, with a variety of malls and retail experiences just a stone's throw away. The Keihan Mall offers an extensive range of shops, from trendy fashion outlets to unique local boutiques, making it a perfect destination for those looking to indulge in some retail therapy. Just a short distance away, Morinomiya Q's Mall invites visitors to explore its diverse selection of dining options and entertainment facilities, ensuring a well-rounded shopping experience. For a more traditional shopping atmosphere, the Keihan City Mall provides a blend of popular brands and delightful specialty stores. Meanwhile, Kyobashi Coms Garden is a charming shopping complex that boasts a mix of shops and cafes, ideal for a leisurely afternoon stroll. Finally, Jo-Terrace Osaka offers a delightful waterfront shopping experience, where guests can enjoy scenic views while browsing through its array of shops and eateries. With such a plethora of shopping landmarks nearby, Hotel New Otani Osaka is the perfect base for exploring the best of Osaka's retail landscape.
Experience Luxury at Hotel New Otani Osaka: A Worthwhile Investment
When considering a stay in the vibrant city of Osaka, Hotel New Otani Osaka stands out as a premier choice for discerning travelers seeking a blend of luxury and comfort. With an average room price ranging from $201 to $250, this hotel offers an elevated experience that goes beyond mere accommodation. Guests are treated to stunning views of the Osaka skyline, beautifully appointed rooms, and access to world-class amenities, making it a perfect retreat after a day of exploring the city's rich culture and culinary delights.
In contrast, the average price for a hotel room in Osaka typically falls between $101 and $150. While this range may accommodate budget-conscious travelers, those who opt for Hotel New Otani Osaka will discover that the extra investment translates into unparalleled service and an exquisite atmosphere. From the lush gardens to the exquisite dining options, guests will find that the additional cost is justified by the exceptional experiences that await them, ensuring their stay is not just a visit, but a memorable journey into the heart of Osaka.
Exceptional Comfort and Service at Hotel New Otani Osaka
Guests rave about their experiences at Hotel New Otani Osaka, highlighting the spacious rooms that accommodate groups comfortably. Many have expressed their delight with the impressive shower facilities and strong water pressure, making for a refreshing stay. The hotel is praised for its cleanliness and well-maintained rooms, ensuring a pleasant environment for all visitors.
The exceptional service provided by the staff is a consistent theme in the reviews, with guests noting their friendliness and professionalism. The welcoming lobby sets the tone for a warm experience, complemented by the availability of good English service. With brilliant facilities and a variety of excellent restaurants and bars on-site, it's no wonder that many guests are eager to return, making Hotel New Otani Osaka a highly recommended choice for travelers.
Exceptional Experiences Await at Hotel New Otani Osaka
Hotel New Otani Osaka stands out as a premier destination in the heart of Japan, earning an impressive overall rating of 8.8. Guests are consistently pleased with the exceptional cleanliness of the hotel, which boasts a remarkable score of 9.1, ensuring that every corner of this elegant establishment is meticulously maintained. The comfort level is equally commendable, with a score of 8.8 that reflects the inviting ambiance and thoughtfully designed accommodations, providing a serene retreat after a day of exploring the vibrant city of Osaka.
The hotel's prime location further enhances its appeal, rated at 8.6, making it an ideal base for travelers eager to immerse themselves in the local culture and attractions. With facilities that score an admirable 8.6, guests enjoy a range of amenities designed to enrich their stay. The dedicated staff, who have received a stellar rating of 9.2, are noted for their warm hospitality and attentiveness, ensuring that every guest feels valued and well-cared-for. Although the food and dining options received a score of 7.5, the overall experience at Hotel New Otani Osaka remains overwhelmingly positive, making it a highly recommended choice for visitors to this dynamic city.
Excellent8.6
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
I used this hotel to participate in the performance of the Ninth Symphony with ten thousand people at Osaka Castle Hall. The room was clean, with plenty of amenities, and I was able to spend my time very comfortably. The staff were all very polite and spoke at an easy-to-understand speed, providing excellent service. I enjoyed the breakfast buffet on the 18th floor restaurant while looking at Osaka Castle; there were many varieties and it was delicious. It's a hotel I would like to stay at again. Next time, I would like to use the pool and take my time exploring the shops on the first floor.
このたびはホテルニューオータニ大阪にご宿泊賜り、誠にありがとうございました。ホテル前の大阪城ホールでのイベントに参加されるため当ホテルをお選びいただき、大変光栄に存じます。また、お部屋の清潔さやアメニティ、スタッフの対応についてのお褒めの言葉を賜り、心より感謝申し上げます。 ちなみに朝食はロビーにある「オールデイダイニングSATSUKI」でビュッフェ料理をふんだんにご用意しておりますが、週末などは臨時に18階のスカイラウンジをオープンいたしております。 次回は、ご計画通りフィットネスクラブ室内プールやショッピングアーケード「プラザシヤトウ」をお楽しみください。またのお越しをお待ちしております。 クチコミ担当マネージャー
Hotel New Otani is in a perfect location for visiting Osaka Castle. The train station with direct connection to KIX (75mins) is only 5 mins walk away. Convenience stores and shopping malls are also close by. The hotel staff has been wonderful. Professional, helpful and very friendly, we felt warmly welcomed from the minute we arrived. The room was perfect and large, wonderfully quiet, even with Castle view. Bed and sleep wear were very comfortable and made for a good night's rest. We would return anytime.
The place is near the Osaka castle, and has a very nice view of the castle. It is also very accessible with cafes/restaurants, and a train station nearby. The hotel was well maintained and very clean although it may not as be as new/modern like other 4-5star hotels. The room was very spacious and organized. The staff were very accommodating. They also helped us with our taxi and airport service upon check out. Overall our stay was very good.
Thank you for your excellent review of Hotel New Otani Osaka! We appreciate your high evaluation of our property and service. Hotel New Otani Osaka is located in a lush green area in front of Osaka Castle and Osaka Castle Park, yet within easy reach of the city center. We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.
By far one of the best hotels in Osaka. Located along the river, rooms offer a great view of the Sakura blossoms. The staff is super friendly and even helped us arrange for early morning taxis. Train station is less than 500mtr away. There is a 7/11 right next to the hotel. Hospitality 10/10 Location 10/10 Staff 10/10 Cleanliness 10/10
Dear Rudhrasen, thank you for your positive review! We are delighted to hear that you enjoyed our exceptional location and hospitality. It's wonderful to know that you appreciated the beautiful view of the Sakura blossoms from your room. We are glad our staff could assist you with arranging taxis and that you found the proximity of the train station and convenience store convenient. Your perfect ratings in hospitality, location, staff, and cleanliness mean a lot to us. We look forward to welcoming you back soon. Warm regards, Hotel New Otani Osaka
290 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Excellent Stay, but Missed Personal Touch”
I recently stayed at the Hotel New Otani Osaka and had an overall wonderful experience. The facilities are top-notch, the rooms are spacious and elegantly furnished, and the views of Osaka Castle are breathtaking. The staff are incredibly attentive and professional, ensuring a pleasant and comfortable stay. However, I was a bit disappointed that the hotel did not recognise my birthday during my stay. As a 5-star hotel, I expected them to notice this detail and perhaps offer a greeting or a small gesture like a cake. While this didn't ruin my stay, it did leave me slightly underwhelmed considering the level of service I anticipated. Overall, Hotel New Otani Osaka is a fantastic place to stay, but attention to such personal details could enhance the experience further.
Dear Chang, Thank you for choosing Hotel New Otani Osaka for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a wonderful experience with us, enjoying our top-notch facilities, spacious rooms, and breathtaking views of Osaka Castle. Your kind words about our attentive and professional staff are truly appreciated. We sincerely apologize for missing the opportunity to recognize your birthday during your stay. We understand the importance of such personal touches, and we will strive to improve in this aspect to ensure a more memorable experience for our guests. Your feedback is invaluable to us, and we will take your comments into consideration to enhance our service further. We hope to have the pleasure of welcoming you back for another exceptional stay. Warm regards, Hotel New Otani Osaka