8.6

Excellent
/10
(4,602 reviews)See what guests said
Highly rated by guests – 94% would recommend
View86
Housekeeping36
Shops7
See map

8.4

Excellent

Location rating score

Excellent location - 2.01 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Osaka Business Park

190 m

Jo-Terrace Osaka

210 m

Osaka Castle

210 m

OBP Enkei Hall

260 m

Osaka-jo Hall

300 m

Popular landmarks
Osaka Castle Park

800 m

Minami (Namba)

3.3 km

Kuromon Market

3.8 km

Dotonbori

3.8 km

Shinsaibashi-Suji Shopping Street

3.9 km

Closest landmarks
Osaka Aqua-Liner Yodoyabashi pier

150 m

Australian Consulate General

230 m

Consulate General of the Kingdom of the Netherlands

240 m

Consulate General of the Republic of the Philippines

240 m

Theater BRAVA

340 m

Hotel New Otani Osaka

"Great for tourism and business too!!"

Thomas - July 28, 2021
Single Smoking - Room plan Hotel New Otani Osaka
Lobby Hotel New Otani Osaka
Fitness center Hotel New Otani Osaka
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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Osaka Castle & Kyobashi part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • 290 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money8.4
Distance to city center2 km
Location rating8.4
Nearest airportOsaka International Airport (ITM)
Distance to airport13.7 km

Rooms available at Hotel New Otani Osaka

Excellent
Room comfort & quality

8.8

Deluxe Triple Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Superior Castle View Double - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 1 queen bed
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Superior Castle View Twin - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 2 single beds
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Small Double Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed
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Deluxe Castle View Twin Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 2 single beds
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Castleside Deluxe Double Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
Superior Double Non Smoking
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Luxury Suite - Non-Smoking
...
  • Room size: 60 m²/646 ft²
  • Park view
Enter dates to see prices
Deluxe Single Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Luxury Junior Suite Non Smoking Castle View
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 2 single beds or 1 queen be...
Enter dates to see prices

Frequently asked questions

Does Hotel New Otani Osaka have a hot tub?

Hotel New Otani Osaka does not have a hot tub.

What time is check-in and check-out at Hotel New Otani Osaka?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel New Otani Osaka?

For those who wish to drive their own cars, Hotel New Otani Osaka has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 1200 JPY per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Osaka with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel New Otani Osaka?

Wake up to a great continental breakfast at Hotel New Otani Osaka. There's an additional charge of 4400 JPY for adults and 4400 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel New Otani Osaka?

Hotel New Otani Osaka features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and western. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at Hotel New Otani Osaka?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hotel New Otani Osaka. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering and in-house planning are offered to help your event go smoothly.

Can business events be hosted at Hotel New Otani Osaka?

On-site venues and convenient event services make Hotel New Otani Osaka an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 3000 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel New Otani Osaka?

Hotel New Otani Osaka does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hotel New Otani Osaka?

The closest train, metro, or bus station to Hotel New Otani Osaka is Osakajo Koen Train Station, 290 m away.

What restaurants are nearby Hotel New Otani Osaka?

Restaurants including Keyaki, Teppan Grill, Sky Lounge The Four Seasons and Sukiyaki Shabushabu Fujio are popular in Hotel New Otani Osaka’s neighborhood which is known as Osaka Castle & Kyobashi.

What popular shopping places are close to Hotel New Otani Osaka?

Shopping options in Hotel New Otani Osaka’s Osaka Castle & Kyobashi neighborhood include Jo-Terrace Osaka, Keihan Mall and Kyobashi Coms Garden.

What are popular attractions near Hotel New Otani Osaka?

Hotel New Otani Osaka’s location in the Osaka Castle & Kyobashi neighborhood makes it close to famous attractions including Osaka Castle, Osaka Castle Park and Osaka Museum of History.

What popular natural sightseeing spots are close to Hotel New Otani Osaka?

Hotel New Otani Osaka’s nearby natural sights include Osaka Castle Plum Grove located in the same Osaka Castle & Kyobashi area.

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Explore the neighborhood

What people love about Hotel New Otani Osaka

  • 9.2

    Exceptional

    "Great for tourism and business too!!"

    Thomas

    |

    July 28, 2021

  • 9.6

    Exceptional
    Location

    "Being so close to the Castle park was wonderful."

    David

    |

    February 13, 2021

  • 10

    Exceptional
    Location

    "Great Castle view, great location close to the castle."

    SEYEON

    |

    February 4, 2021

Property ranking|Compared to 3,090 Osaka properties
See all rankings
Room comfort score
8.8/10
Service score
9/10
Cleanliness score
9/10
Room size
33 sqm.
Better than
98
%
of Osaka properties
Better than
94
%
of Osaka properties
Better than
94
%
of Osaka properties
Bigger than
94
%
of Osaka properties
Overall rating:

8.6

Excellent
4,602 reviews
Cleanliness
9.0
Facilities
8.4
Location
8.4
Read all reviews >
What travelers say they love:
All staff in lobby were total professionals.
Christopher from Japan
Business traveler
More about Hotel New Otani Osaka

More about Hotel New Otani Osaka

Hotel New Otani Osaka

Take a good wander and unveil the wonder of Osaka with a stay at Hotel New Otani Osaka. Explore the genuine Osaka that most travelers never see, with a stay at Hotel New Otani Osaka -- located only 3.7 km from Dotonbori.
At Hotel New Otani Osaka, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi and car hire services provided by the hotel make exploring Osaka even more convenient. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hotel New Otani Osaka thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel New Otani Osaka are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hotel New Otani Osaka even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, bottled water and mini bar at your disposal. Hotel New Otani Osaka also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hotel New Otani Osaka begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel New Otani Osaka goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, salon and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's tennis court.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Hotel New Otani Osaka is the perfect spot to explore Osaka's fascinating cultural sights and attractions. Experience local culture through architecture at Osaka Castle located 200 m away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated it better than 95% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.
Staff and service here are considered high quality by past guests whose ratings put it above 94% of the city's options.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

View

48 mentions

Housekeeping

36 mentions

Breakfast

25 mentions

Swimming Pool

17 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Sauna
  • Swimming pool [indoor]
  • Tennis court

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Daily newspaper
  • Free bottled water
  • Hair dryer
  • Towels
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

SAKURA 月曜定休

  • Cuisine: French
  • Menu: Buffet

鉄板焼き けやき

  • Cuisine: Steakhouse
  • Menu: Buffet

オールデイダイニング SATSUKI

  • Cuisine: European
Location
1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578
Excellent
Location

8.4

Airports

  • Osaka International Airport (ITM)
    13.7 km 21 min drive
  • Kobe Airport (UKB)
    28.5 km 49 min drive

Public transportation

  • Osakajo Koen Train Station
    290 m 5 min walk
  • Osaka Business Park Subway Station
    330 m 5 min walk

Hospital or clinic

  • Higashiosaka Hospital
    1.5 km 11 min drive

Shopping

  • Shinsekai Ichiba
    4.9 km

Convenience store

  • Ministop
    140 m 2 min drive

Cash withdrawal

  • ATM
    240 m 4 min walk
What's nearby

Popular landmarks

  • Osaka Castle
    210 m
  • Osaka Castle Park
    800 m
  • Minami (Namba)
    3.3 km
  • Kuromon Market
    3.8 km
  • Dotonbori
    3.8 km
  • Shinsaibashi-Suji Shopping Street
    3.9 km
  • Kuchu Teien Observatory
    4.2 km
  • Tsutenkaku
    4.9 km
  • Universal Studios Japan
    9.6 km
  • Osaka Aquarium Kaiyukan
    10.3 km

Nearby landmarks

  • Osaka Aqua-Liner Yodoyabashi pier
    150 m
  • Osaka Business Park
    190 m
  • Jo-Terrace Osaka
    210 m
  • Osaka Castle
    210 m
  • Australian Consulate General
    230 m
  • Consulate General of the Kingdom of the Netherlands
    240 m
  • Consulate General of the Republic of the Philippines
    240 m
  • OBP Enkei Hall
    260 m
  • Osakajo Koen Train Station
    290 m
  • Osaka-jo Hall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Fitness Club (including Indoor Pool) - Only available for staying customers over 18 years old. The hotel is unable to accept customers who are not staying at our hotel.

    Fitness Club & Pool (Indoor and Outdoor) - Usage fee is required. Please ask detail at reception.
  • Smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.
  • The breakfast charge will be the special rate on January 1 and the 2. Kindly contact a registration desk for details upon check-in.
  • Check-in time is in accordance with your reserved plan.
  • Guests are required to present the booking confirmation and hotel voucher upon check-in.
  • Accommodation tax from JPY 100 to JPY 300 will be charged at the property per person per night for room rates of JPY 7,000 and over starting from June 1, 2019.
  • Outdoor pool with Osaka Castle Park views is available (seasonal operation/additional fee applies).
    The property reserves the right to reject service to guests who are inebriated or have tattoos.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Effective from June 1, 2019:
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY 7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • Children under 7 years old can stay for free if using existing bed.
  • Children 4 – 6 years old will be charged for a meal if guests book the plan with meal included, and children using the existing bed.
  • From April 1, 2020, limousine buses will be available from Kansai Airport to Hotel New Otani Osaka at JPY 1600 per adult and JPY 800 per child. Only cash payment is acceptable.
    Please check the Kansai International Airport Limousine Official Website for tickets. Advance reservations are not accepted.
    Travel time from Kansai Airport to the hotel is approximately 80 minutes.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee16000 JPY
  • Distance from city center2 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)4400 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges3
  • Number of floors18
  • Number of restaurants11
  • Number of rooms 525
  • Room voltage100
  • Year property opened1986
  • Most recent renovation2019

Parking

  • Daily parking fee1200 JPY

Reviews of Hotel New Otani Osaka from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.4
Location8.4
Room comfort and quality8.8
Service9.0
Value for money8.4
High score for Osaka
Rating
9+ Exceptional (712)
8-9 Excellent (347)
7-8 Very Good (308)
6-7 Good (105)
<6 Below Expectation (108)
Time of the year
Mar - May (475)
Jun - Aug (346)
Sep - Nov (412)
Dec - Feb (347)
All guests (2,775)
All room types
All languages

Show reviews that mention 

Showing 1,580 verified guest comments
12345
8.7
Excellent
Marshall from Australia
Couple
Stayed 4 nights in May 2014

Quality accommodation in Osaka”

1. Room size & comfort 2. Friendly, efficient staff 3. Easy access to city centre & other shopping areas

We had a very enjoyable 4-night stay at the New Otani Hotel & were upgraded to a Junior Suite on arrival. The suite was spacious & had a living room with couch, armchair, coffee table, large television, work desk & chair separated from the bedroom by timber & glass double sliding doors. Both rooms contained full-width windows with views across the Osaka Castle Park. The kingsize bed was especially comfortable, with quality pillows & doona & an attractive wrap-around timber headboard. The bedroom also contained a television, armchair & small table. There was plenty of storage space with a wardrobe & a separate chest of drawers in a small room between the bedroom & bathroom. There was another small room off the entry hall that contained a large safe & room for suitcases. The bathroom was surprisingly compact for a suite & contained a shower/bath combination separated by a bidet seat toilet from a single hand-basin. L'Occitane products were a pleasant touch together with a good range of toothbrushes, razors, hair brushes, combs, etc. The Hotel is within easy walking distance of both the JR Osakajokoen Station & the Osaka Business Park subway station. There are also a number of restaurants, cafes, minimarts etc in & around the International Marketplace, which is close to the subway station. Apart from the small bathroom, my only other (minor) reservation was the lack of convenient plugs for re-charging Tablets, mobile phones etc. There weren't any by the bed or by the work desk & we ended up using one on the floor alongside the couch & another that was otherwise used by the electric jug. This was our second stay at the New Otani Hotel & we would happily stay there again in future.

Reviewed June 04, 2014

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10.0
Exceptional
Kierra from United States
Couple
Stayed 2 nights in July 2015

AH MAZING ”

A restaurant that serves Kobe beef, the panoramic view, the impeccable customer service

Our stay at the Hotel New Otani Osaka was amazing! We really were in for a treat with all of the convenience of the different types of restaurants. We really got the super star treatment when we went to one of the panoramic view restaurants. The fact that we had a private, clear view of the Osaka castle was really nice. We were really treated well. Whatever we asked for (and please keep in mind that it was nothing too wild. We are a young Black couple from Oakland, CA in America so nothing too outlandish!) they supplied. They even let me take a few extra copies of the day's International New York Times because my friend was published in there that day! (small request but it meant a lot to me). I would def recommend.

Reviewed July 04, 2015

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9.0
Exceptional
James from United States
Solo traveler
Single Smoking
Stayed 2 nights in November 2015

Heart of the Osaka Business Park”

Proximity to Osaka-jo, Restaurants in the IMP, Huge rooms

The New Otani is absolutely a 5-star property, with the service and decor that goes along with that. The property has several restaurants on site, but all of them are primarily expense account restaurants; I went next door to the mall in the IMP. The rooms themselves are expansive by Japan standards, but are top-style for the 1990s. Still, there were enough power plugs and everything worked fine! My room even had a sake flask; it's like they knew how I was unwinding after the long days. The closest JR station, Osakajokoen, is a 5 minute walk around the block, or a 10 minute walk through the castle grounds. The closest subway is mercilessly next to a Mister Donut, so beware when going to Osaka Business Park station. Note that several of the restaurants inside the hotel have set menu options, in the hotel directory, that are reasonably priced. The directory indicated pricing was only valid if you asked for the set menu when making a reservation, so beware the gotcha if you decide to eat on-site. Otherwise, across the street at the IMP are some great noodle and seafood places.

Reviewed November 18, 2015

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10.0
Exceptional
Rananda from Thailand
Family with young children
Stayed 4 nights in November 2018

It was like coming back home”

Their attention to details goes far beyond my expectations. Originally, I didn’t book an Osaka Castle View room. However, the staff offered to upgrade my room upon knowing itwas my birthday trip. What’s more, they also informed all the dining places they booked on my behalf of the occasion and some arranged a special welcome for me. I felt I was taken care of by a family member. It was absolutely the right decision to come back to the Hotel New Otani Osaka again after my last stay almost 3 years ago.

Reviewed December 02, 2018

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8.7
Excellent
Daniel from United Kingdom
Family with teens
Stayed 2 nights in July 2013

A pleasant stay in a 5-star hotel ”

Good service, quiet environment, beautiful park & palace view

My 2nd visit to Osaka within the same trip. We stayed in a traditional Japanese inn during the 1st visit and for the 2nd visit a typical 5-star hotel New Otani Osaka. All very good like fast check-in, attentive staff and comfortable rooms, ours are even facing the Osaka Castle and river yet in the night time the surrondings are very quiet as it is within a business district. If you don't want to go far, there is an office building opposite where many restaurants still open for business, Japanese, western,fast food at your choice. A few stops away from the nearby train station, you may go to the Osaka/Umeda station where there are several mega shopping malla there.

Reviewed July 30, 2013

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8.7
Excellent
Morito from Japan
Solo traveler
Single Smoking
Stayed 2 nights in December 2014

Location is everything”

Excellent location, Quality hotel experience, and Superb customer services

I cannot say New Otani Osaka without telling how close it is to the Osaka Castle park, perhaps the most exotic experience you could ever encounter in Osaka. The hotel is also close to Kyobashi where you can enjoy local foods and night life experience. You can certainly make this hotel as a hub to travel around nearby entertainment packed cities like Tennoji, Umeda/Kita.

Reviewed January 01, 2015

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10.0
Exceptional
Marion from Australia
Family with young children
Stayed 4 nights in June 2012

fabulous, hotel, staff and location.”

position of hotel and the appearance, cleanliness and english speaking staff.

my 11 year old grand son recently stayed four night in the new otani, osaka. staff are always polite and know their "product". position of hotel in relation to osaka castle, business park, osaka jo hall and train services are excellent. rooms are cleaned promptly and if you need extra pillows etc they are always readily available.

Reviewed July 06, 2012

See room deals

9.7
Exceptional
Sze from Hong Kong SAR, China
Family with teens
Stayed 2 nights in March 2014

Spacious room and beautiful castle view”

Cleaningness,Staff,location

We were very happy to stay at the Otani hotel as the location is good. Right opposite to the JR station and Next to the Osaka castle. We got a room that is facing directly to the Osaka Castle. Therefore the view is excellent. Room is reasonable and very clean. Staff was hepful and speak good english. The only thing that is troublesome for us : There is no elevator in the JR Osakajokoen station, you need to bring your luggage up and down the stairs to and from the hotel. I was travelling with my mother so I had to carry the bags un and down serval times.

Reviewed May 01, 2014

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10.0
Exceptional
Robert from Thailand
Business traveler
Superior Castle View Junior Suite - Non-Smoking
Stayed 5 nights in September 2018

Great View of Osaka Castle”

Since we like to run & exercise on our holiday's, the Hotel New Otani Osaka is the perfect location. The hotel is conveniently located across from the Osaka Castle Park. Therefore, going for a walk or fun run is extremely easy. BTW, the breakfast line up is amazing. From Western to Japanese food, the selection will NOT disappoint! Great value for money!

Reviewed December 04, 2018

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9.3
Exceptional
Lyall from Australia
Couple
Stayed 3 nights in September 2014

Great location”

location, extras that went with the room, amazing view overlooking Osaka Castle

Our stay at Hotel New Otani was amazing. We organised for the hotel to have a driver to pick us up from the airport and even though our flight was 1 hour behind schedule, the driver was waiting their for us. The staff at the hotel are ALL very friendly and helpful and some speak good English. The hotel upgraded our room at no extra charge to one that overlooked Osaka Castle......this was a highlight. The room was spaces and very clean. Would we stay there again? Yes and I would recommend this hotel.

Reviewed September 23, 2014

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10.0
Exceptional
Apphia from Singapore
Group
Superior Triple - Non-Smoking
Stayed 3 nights in September 2017

Comfortable Spacious Stay”

Group of 3, stayed during 21/9/17 - 24/9/17, Superior Triple. Location: Osaka-jo koen Station (Approx 5 mins walk to Hotel) Hotel room was very spacious, Service by the staff are great. Even took extra measure to guide the way to room, introducing places in hotel and where to get ice for cold drinks. Room has a mini walk-in wardrobe that has some hangers, luggage holder and a safe inside. Toilet are well equipped with 3 sets of amenities and hair dryer. Main area has sofa set, working desk, TV, mini refrigerator, some alcohols and drinks, beds. Area is very spacious, 3 (24" luggage) all opened up at once and there are still plenty of space to move around. Some items in the room can start up slowly like the kettle and the air con. Takes awhile for the kettle to boil water, air con may start up slower and temperature adjust can be slow too. Nearby the hotel, it has Lawson and Starbucks towards Osaka Castle direction, and towards the business district, more stores can be found. Food can be found around the same area. Overall, a very pleasant and comfortable stay here, Pro: Close to Osaka-jo koen station(Osaka Loop Line), those who are using JR pass, this allows you to make full use of your pass, Spacious, polite and friendly staff, Con: Slow start up of kettle and air con.

Reviewed September 25, 2017

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10.0
Exceptional
GARRY from Australia
Solo traveler
Stayed 3 nights in February 2014

GOOD HOTEL, GREAT VALUE”

LOCATION, COMFORT, ENGLISH SPEAKING SKILLS

Our travel agent chose the Hotel New Otani Osaka for us and we were more impressed. The staff on the reception desk all spoke very good english and were most helpful. The hotel is in a good central location in downtown Osaka so getting around was a breeze. The rooms are not large but more than adequate and very comfortable and very clean as were the bathrooms. Highly recommended by booking through Agoda.

Reviewed April 14, 2014

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9.7
Exceptional
Dean from United States
Couple
Stayed 2 nights in May 2012

Beautiful hotel with everything we needed”

view, location, service

this was a fantastic hotel and they provided us with everything that we needed. one of the largest rooms i've ever stayed in for a japanese hotel. it was my girlfriend's birthday and i was able to have the flower shop deliver flowers up to my room prior to arrival. if you are willing splurge a little, the deluxe rooms at the top of the hotel are a nice added bonus, as it gives you free internet access and morning coffee service, which was like getting room service for free! the bathroom was great and clean and the view was just as it looked in the pictures and on the website. we also really enjoyed the location as it was a bit more quiet than some of the other areas of osaka. it is close to the jr loop line which can get you to kyoto/nara/airport via the shin-osaka/osaka/umeda stations and it was also close to the subway for local attractions. the walk to the castle was also nice, pleasant, and very close. if low cost was not a priority, then this hotel is fantastic. my only cons are that the restaurants are quite pricey, i believe for breakfast buffet, and the lack of an onsen for such a nice hotel, but beggars can't be choosers.

Reviewed May 30, 2012

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9.3
Exceptional
Robert from Netherlands
Business traveler
Stayed 1 night in November 2014

great value, friendly and competent staff”

quite location, great value, competent staff

I have been a long-time visitor to the New Otani. There may be fancier hotels, but they are much more expensive. Staff speaks English and is helpful. Location is near the Castle park, with a great view of the Osaka Castle, in a quite location. The JR loop line and the subway are within 10 within walking so it's easy to get around. One of the best value hotels for me.

Reviewed November 24, 2014

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9.3
Exceptional
Stanley from Canada
Couple
Stayed 3 nights in March 2013

Definitely a 5 star hotel”

Service, service, service

We arrived rather early (around 11am) and was greeted by the doorman roughly 10m from the front door. He rushed out to help us with out luggage (even though we only had 2 handcarry, and it was not hard for us to wheel it in). He asked if we were staying at the hotel (imagine the ackwardness, if we said no... ha ha), and we replied yes. He then proceeded to usher us in (all this time, dragging our 2 old luggages). As soon as we got to the reception area, we noticed that the reception was huge and attended by at least 6-8 staff. We were attended to within the minute. As we were too early for check in, the staff proceeded to apologise (when its no fault on her end) and gave us a free upgrade. We were able to check in and have everything completed except receive our keys. When we did return after 2pm, we received our key, and a bell girl took our luggages up to the room. She kinda had to, as the lobby was huge and one can easily get lost if first time visiting this hotel. The rooms were large for Japan, and quite comfortable. We had a castle view, and had a view of the river too. Cherry blossom was in full bloom, and we had a perfect view. Osakajo Koen Train Station (JR Line) was literally 3mins walk. Not much food around the hotel unless you walk 10mins towards Kyobashi (which is easy as). Airport from Tennoji station takes around 35mins. Osakajo Koen to Tennoji takes about 20mins. Definitely will recommend those who wants to visit Osaka.

Reviewed April 08, 2013

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9.3
Exceptional
Suparerk from Thailand
Family with teens
Stayed 3 nights in March 2014

Fine Majestic Hotel”

Location, clean, professional

Very satisfied with the New Otani. Conveniently located near 2 train systems and a wonderful view of the Osaka-jo Castle and park. We went during the sakura blossom season and the park was magnificent a view. The staff was very helpful when my father needed assistance with finding a pharmacy nearby. They took their time and effort. Efficient and courteous. I would absolutely recommend this hotel.

Reviewed August 07, 2014

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9.6
Exceptional
Ming from Hong Kong SAR, China
Family with young children
Stayed 5 nights in May 2016

Great Location, Spacious Room, Reasonable Price”

The hotel is situated at Osaka Business Park. Convenient stores and restaurants are nearby. Further, the hotel is close to 3 different stations of 3 different railways (just 5 - 10 minutes walk). It's extremely convenient to take a train to Osaka Station (Umeda), Shinshabishi, Kyoto, etc. If possible, a room with a view to Osaka Castle is highly recommended. The only drawback is that the staff do not speak fluent English. Luckily, one of us could speak fluent Japanese. If you want to have a good hotel with spacious rooms at a reasonable price, this hotel may fit you.

Reviewed May 17, 2016

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9.6
Exceptional
Frans from Indonesia
Couple
Economy Double Smoking Town View
Stayed 4 nights in April 2017

Perfect in Osaka”

The room was soo big and spacious. Located near Osakajokoen Station, no need to worry if you bring big luggage. I can see Osaka Castle and Park with Sakura Trees from my room. I will definitely stay again at New Otani Osaka for the next trip.

Reviewed April 23, 2017

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9.7
Exceptional
James from Australia
Couple
Stayed 1 night in October 2010

Amazing hotel in an amazing location.”

View of Osaka Castle from the window. Impeccable service.

We were blown away by this hotel. Walking into the magnificent lobby in our casual sight-seeing clothes we actually felt a little underdressed. Perhaps the excellent rate for which we booked the room through Agoda allowed us to stay somewhere a little more classy than we would otherwise - as make no mistake this is a classy hotel. We were immediately surrounded by helpful staff offering to take our luggage and assist us with checking in. Much to our surprise some very petite young women were employed as porters and I felt quite guilty as our porter struggled to get our pieces of luggage on and off the baggage cart - I couldn't help but assist her with them. Once we got to our room the best feature became clear with a commanding view of Osaka-jo Castle and Osaka-jo-koen park - which only got better as the sun set and the castle was lit up. This happened to be our last night on a 3 week Japan holiday and we couldn't have picked a nicer place to stay.

Reviewed November 01, 2010

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9.3
Exceptional
Hang from United States
Family with young children
Stayed 7 nights in July 2015

Mrs. Hang Nguyen”

Location, cleanliness and staff performance.

Very nice hotel and friendly staff, great facility and location close to the train station and Osaka castle. Our room was upgraded to Castle view even we reserved the town view which is very nice of them...the only issue is we tried to arrange the taxi pick up service from the hotel and was told that the service was not available without any further explanation,,,so end up we have to take the limousine bus from Kansai Airport to Osaka central station and then take taxi to hotel but the taxi driver was confused and took us to a wrong hotel with the similar name...and finally the manager of the other hotel called another taxi to direct us to the right hotel destination...what an experience first time ever in Japan...

Reviewed July 20, 2015

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