Great ”

Great room with great view. It was only a standard room but elegantly decorated, however too much furniture - probably could loose a chair. Good location, great food and drink offering in the lounge. Staff attentive and absolutely amazing, so professional.

I had left my money in the room . They sent to me, I received at the airport!”

I had most wonderful time. Thank you!

Don't waste your money”

The Execute Zen is on 11th & 12th floor of the Main building of the New Otani, not even the top floors. You are still staying at the new Otani, just on an "upgraded" floor. The rooms are no bigger than the rooms at the New Otani main building. For the price, I expected larger rooms. The rooms are nicely appointed, but small. They advertise as a 5-star hotel, but service and facilities are not 5-star accommodations. You are sharing the facilities with all the other people at the New Otani who paid 1/2 the price. There is no priority for the guests of the Executive Zen at the restaurants or bar. The facilities of the New Otani are OK, but reminded us of a bad Las Vegas hotel. There is a separate front desk of the Executive Zen, where they were attentive. The Lounge for the Executive Zen is minimal. Don’t waste your money at the Zen. Either stay at a true 5-star hotel or just stay at the New Otani and save yourself the money.

Superb”

Nothing to add. All the details of arrangement are quite sophisticated. I hope I come back to this place.

perfect”

I came with my wife and 18 month baby. We were supposed to stay 2 days. I came down with a really severe influenza and now my baby has it. So we are staying another 3 night and possible more. The staff is absolutely perfect, not just in responding but also in anticipating our needs.

Top staff service”

Enjoyed our stay in New Otani Zen very much. To be fair the hotel has a bit of a walk to all the nearby metro stations. But the service is really good and I will definitely go back again next time.

Fantastic hotel in an amazing city”

There are too many positives to fit into 1000 characters. I booked a night at the Executive Zen for my wife's 30th birthday and from the moment we walked through the door we were treated like royalty. The staff were helpful and informative, the room had everything and more and came with stunning views of Mt Fuji and Tokyo Tower. The hotel staff contacted me before our staff and booked a table in the Sky Bar (which is a must) for pre-dinner drinks and the Tower Buffet for dinner. The only con to our stay, the food at the Tower Buffet did not reflect the price we paid for the food. The views were excellent from the 40th floor but it was a shame the food did not match it. However, that's not to say the food wasn't good, it just wasn't value for money. All in all we recommend this hotel, 10/10, and well worth the visit even if it for only one night.

Anniversary”

This was a special anniversary getaway with the focus being on eating at La Tour d'-Argent restaurant. The restaurant was truly first class.The staff at the executive house zen made our stay extra special. Glad we spent the money; glad we stayed here. A bit expensive, but knew that going in.

REPETIRÍA SIN DUDA PERO SOLO EN HOUSE OF ZEN”

Muy buen hotel el edificio The Main y excelentes las instalaciones House of Zen en ese mismo edificio, el resto del complejo necesita renovación.

サービスが行き届いており非常に満足”

結婚式に際しての宿泊だったため、部屋のグレードアップを無料で提案していただいた。スタッフの対応、連携がきちんとなされており、物事がスムーズに進んでいった。フードプレゼンテーションの質が高く、毎回楽しみだった。

ホスピタリティ溢れ、大変快適でした”

ゆっくり寛げました。

おすすめです”

禅のフロアはとてもきれいで、窓からの眺めも、迎賓館や新国立競技場、天気が良ければ富士山も見えてとても良いです。ラウンジ でシャンパンも飲み放題ですし、フードプレゼンテーションも1日に6回あり、滞在中何度でも無料でジム利用が出来、朝食もSATSUKI等に振り替えることも可能で、コストパフォーマンスが最高です。従業員の方々もとても親切で心のこもった上質なサービスでした。おすすめです！

1日6回の満腹フードプレゼンテーション！”

15時半頃のチェックインからチェックアウトの12時まで、ほぼフードプレゼンテーション目的でおこもりステイを満喫しました！エレベーターや客室フロアへはカードキーがないと利用できないので女性一人でも安心できるセキュリティ。特に楽しみにしていたピエールエルメのクロワッサンイスパハンももちろん堪能！ピエールエルメ商品は他にもクッキーやヨーグルトイスパハン、プレーンのクロワッサン、ジャム、チョコなどがありました。全て同じ時間帯ではありません。客室は、お風呂に透明のガラスの仕切りはあるもののバスタブに浸ってリラックスしている時にトイレが同じ目線で目の前に見えます。バスタブ付きの最も安いプランで予約したので仕方ないですがそれでもラグジュアリーホテル料金で高額なのに、そこはちょっと残念でした。ラウンジは11階、今回の部屋は12階なのでどちらも特に高層階からの景色を堪能できるという印象でもなかったです。それでも1日6回のフードプレゼンテーションととてもご丁寧な接客のスタッフの皆様のおかげで、とても充実したおこもりステイを満喫することができました！

とても良かった”

フードプレゼンテーションがとても良かった

洗練された静寂”

無駄のない装飾と現代的な家具のレイアウトがとても心地よく、ラウンジのサービスもトレイの食事内容もとても美味しく、快適な滞在になりました。

明日への活力”

さすが、ニューオオタニさん、 とにかく、行ってみて下さい。 明日への活力が湧いてきます。

友達と”

落ち着いた対応のコンシェルジュ、部屋番号を、覚えてるそつのない対応に感動します。朝食のルームサービスが、値段の割に味が普通でした。それだけが残念でした。

추천합니다”

가격은 좀 비싸지만 스태프들의 친절함, 숙소의 청결등 나무랄데 없었습니다. 다음에 꼭 다시 가고 싶어요

말이 필요없음.”

executive room 이용. 사우나, GYM 등 이용이 가능하며, 일본식 정원이 딸려 있어 호텔에서만 있어도 지루하지 않음. 또한 4개의 조식 식당이 있어서 다양하게 즐길 수 있었으며, 룸또한 고층으로 탁트인 시야를 가지고 있어 방에만 있어도 답답한 느낌이 없음. 라운지에서 다양한 안주와 생맥주, 와인, 샴페인을 제한없이 제공하고 있으며 뷰가 좋아서 아침, 점심 과식으로 배가 부르다면 라운지에서 간단히 부담없는 저녁 및 주류를 즐길 수 있어 더할 나위가 없음. 또한 아카사카와 가까워 10분만 걸어나가면 다양한 음식점과 주점이 가득하고, 현지인들과 동일한 식당에서 즐길 수 있으며, 긴자, 롯폰기, 시부야 의 지하철 이용한 접근성 또한 뛰어남. 컨시어지에서 친절하게 이동 경로 및 지하철 출구까지도 설명을 해주어 대중 교통 이용에도 어려움이 없었음. 공항 가는 리무진 버스 예약 및 탑승 안내를 해주기에 귀국 길도 편하였음. 주변이 대법원, 국회의사당 등 소재지로 치안은 말할 필요도 없음. 단연코 최고.

酒店除了贵都挺好的”

入住酒店的行政房，可以去行政吃饭，但是小孩不让使用游泳池，酒店顶层有个小花园，带着孩子在上面跑跑草地还挺好的