Excellent 8.2
Based on 739 reviews

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Excellent



based on 739 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.4
  • Room comfort and quality 8.6
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.6
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Cheng from Taiwan
Couples
Standard Twin Non-Smoking
Stayed 1 night in March 2013
Oversized old fashion hotel with great food.
Beautiful garden , great restaurant , english .
Out of date,too big n too busy,extra for swimming?
Reviewed April 04, 2013

Jessie from China
Business travelers
Business Double
Stayed 4 nights in March 2013
great hotel
location, service, renovation
i booked for my colleague. they like it very much and new Otani is always heir first choice
Reviewed March 18, 2013

Jessie from China
Business travelers
Business Double
Stayed 4 nights in March 2013
very good, first choice for business trip
location, renovation, service
i booked for my colleague. they like it very much and new Otani is always heir first choice
Reviewed March 18, 2013

Roy from Australia
Business travelers
Business Double
Stayed 1 night in March 2013
Personifies Japan
Excellent staff, service, great location and lots of choices re food
Japan is heavily geared to service and many countries can learn much from their attentive nature. New Otani is a large hotel and you need to be specific about meeting locations
Reviewed March 18, 2013

John from Singapore
Business travelers
Stayed 1 night in March 2013
Good
limousine bus to airport, fast service, quiet
Reviewed March 18, 2013

Guichard from France
Business travelers
Stayed 4 nights in March 2013
Hotel is perfect for Business, convenient location
Location,restaurants,the garden in the middle of Tokyo,,,,amazingly beautiful
Reviewed March 15, 2013

Christian from Germany
Business travelers
Stayed 3 nights in February 2013
great service, clean room, great location
location, hotel offerings
The stay in the Hotel New Otani in Tokyo near Roppongi was great, massive hotel catering to over 1500 people and offering everything you need. Staff were very friendly, rooms clean and location is very central to go everywhere in Tokyo. Food in the hotel is good, quite expensive though considering 30 USD for a Burger....but definitely recommend!
Reviewed March 11, 2013

Ho from Hong Kong
Couples
Standard King Non Smoking
Stayed 3 nights in February 2013
Elegant hotel in Tokyo, room larger than expected
Well serviced, clean, tidy
Hotel room is larger than what we expected,esp in Tokyo where the property prices are very high, and hotel rooms in downtown are often very small.
Reviewed March 07, 2013

Kevin from United States
Business travelers
Business Double
Stayed 3 nights in February 2013
Great hotel, great location, great value
Value for tokyo was fantastic, location as well
Good price for tokyo quality hotel; services were second to none, price was very good, and location cannot be beat. Thank you!
Reviewed March 05, 2013

Wing from Ireland
Couples
Stayed 7 nights in February 2013
Good location but old rooms
friendly staff, free wifi in lobby
Hotel consists of 2 buildings - the old Garden Tower and the renovated Main Tower. Avoid staying in the old Garden Tower, everything is very very old, staying there is like having a trip to the past. Lift is super slow, no free electric socket is available in the room, have to unplug something to free up sockets for your own use. Time for a major modernisation!!! In contrast, the renovated Main tower is very nice. You get everything you would expect from a 5-star hotel!
Reviewed February 28, 2013


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