Hotel New Town USJ Sentral
Double Room with Window Hotel New Town USJ Sentral
Bathroom Hotel New Town USJ Sentral
Exterior view Hotel New Town USJ Sentral
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5.7
Review score
/10
(163 reviews)See what guests said
See map
6.5
Good
Location rating score
Parking
Available
  • Qhc Medical Centre1.34 km
  • Sunway College1.6 km
  • Monash University1.65 km
  • Sunway Lagoon Theme Park1.73 km
  • Nickelodeon Lost Lagoon1.76 km
  • Sunway Lagoon1.82 km
  • Metropolitan College1.89 km
  • Sunway Medical Centre1.89 km
  • INTI College Subang Jaya1.96 km
  • Scream Park1.97 km
  • Free Wi-Fi

    Hotel New Town USJ Sentral

    No 17, Jalan USJ Sentral 3, USJ Sentral, , Subang Jaya, Kuala Lumpur, Malaysia, 47620 - See map
    "The transportation there are very good."
    YAP - October 23, 2016
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Shops

    This property is in high demand!

    Booked 26 times

    Property ranking|Compared to 13,144 Kuala Lumpur properties
    See all rankings
    Review score - United States
    8.8/10
    Cheapest price score
    Room comfort score
    5.5/10
    Room size
    14 sqm.
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    95
    %
    of Kuala Lumpur properties
    Bigger than
    93
    %
    of Kuala Lumpur properties
    Value for money5.9
    Location rating6.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport9.6 km

    Rooms available at Hotel New Town USJ Sentral

    Duplex Premium Room
    Duplex Premium Room
    ...
    • Room size: 18 m²/194 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Standard Triple Room
    Standard Triple Room
    ...
    • Room size: 14 m²/151 ft²
    • Street view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Double Room with Window
    Double Room with Window
    ...
    • Room size: 12 m²/129 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Quadruple Room
    Quadruple Room
    ...
    • Room size: 16 m²/172 ft²
    • Street view
    • 2 double beds
    Enter dates to see prices
    Standard Double Room
    Standard Double Room
    ...
    • No Windows view
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Room Deluxe
    Room Deluxe
    ...
      Enter dates to see prices
      Triple Standard
      Triple Standard
      ...
        Enter dates to see prices
        Apartment Standard
        Apartment Standard
        ...
          Enter dates to see prices
          Double Deluxe
          Double Deluxe
          ...
            Enter dates to see prices
            Room Duplex
            Room Duplex
            ...
              Enter dates to see prices

              What people love about Hotel New Town USJ Sentral

              • 10.0
                Exceptional
                Cleanliness

                "Room is clean and comfortable."

                Khor

                |

                February 26, 2016

              • 8.8
                Excellent

                "Overall, it was a good stay."

                Ooi

                |

                August 11, 2016

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              More about Hotel New Town USJ Sentral

              More about Hotel New Town USJ Sentral

              10.0
              Exceptional

              "Staying back in this hotel again!"

              Khor

              |

              February 26, 2016

              An overview

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              What they offer

              8.8
              Excellent

              "Got a free upgrade to window room."

              Ooi

              |

              August 11, 2016

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              American cuisine
              American cuisine
              Breeks Cafe
              7.1 km American
              The Owls Cafe
              8.7 km American, Cafe, Fusion
              myBurgerLab Oug
              8.8 km American, Fast food, Halal
              Asian cuisine
              Asian cuisine
              Nasi Kandar Shaaz Curry House
              2.4 km Asian, Indian, Indonesian
              The Food Tree
              4.0 km Asian, Halal, Malaysian
              Paradise Dynasty
              5.3 km Asian, Chinese, Taiwanese
              Chinese cuisine
              Chinese cuisine
              Fatty Chong Restaurant
              6.6 km Chinese
              Yun lai dim sum
              6.7 km Chinese
              Home Kitchen
              7.1 km Chinese

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

              From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

              Reviews of Hotel New Town USJ Sentral from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (163)Booking.com Reviews (276)
              5.7
              /
              10
              Review score
              Cleanliness5.2
              Facilities5.0
              Location6.5
              Room comfort and quality5.5
              Service5.7
              Value for money5.9
              Rating
              9+ Exceptional (7)
              8-9 Excellent (6)
              7-8 Very Good (9)
              6-7 Good (9)
              <6 Below Expectation (57)
              Time of the year
              Mar - May (14)
              Jun - Aug (27)
              Sep - Nov (33)
              Dec - Feb (14)
              All guests (163)
              All room types
              All languages

              Show reviews that mention 

              Showing 88 verified guest comments
              12345
              8.8
              Excellent
              Lee from Malaysia
              Family with teens
              Quadruple Room
              Stayed 2 nights in March 2019

              Location !!!”

              The reason i chose this hotel is because it is near to Cilantro Culinary School, Super recommended for family who have son or daughter who studied at Cilantro. Less than a min walking distance to Cilantro.

              Reviewed March 27, 2019
              5.2
              Sajeevan from Malaysia
              Couple
              Double Room with Window
              Stayed 1 night in July 2019

              Above average”

              Pros Good location Cleanliness Cons Faulty tv Faulty air con

              Reviewed July 15, 2019
              7.2
              Very good
              Ellie
              Family with teens
              Double Room with Window
              Stayed 1 night in June 2019

              Squeky Bed”

              No iron, bed is all squeky, Aircond was broken & not cold.

              Reviewed June 24, 2019
              3.6
              Ho from Malaysia
              Couple
              Standard Double Room
              Stayed 1 night in June 2019

              Bad cleanliness”

              Toilet floor are oily. The sink are stuck and smelly.

              Reviewed July 01, 2019
              3.2
              Sylvia
              Couple
              Standard Double Room
              Stayed 1 night in April 2019

              Very Dirty ”

              The room very dirty ... air cord out of order ....

              Reviewed April 10, 2019
              3.6
              tio from Malaysia
              Business traveler
              Duplex Premium Room
              Stayed 1 night in March 2018

              Dirty”

              I had book 12 rooms for our business trip but very disapointed for this hotel.All rooms my booked were very dirty and a lot of crocoach inside the rooms.Facilities also need to inprove.Water heater and light not function.Very bad experiance at this hotel.

              Reviewed March 28, 2018
              2.4
              Zulaika from Malaysia
              Business traveler
              Standard Triple Room
              Stayed 2 nights in January 2018

              DIRTY HOTEL EVEN FOR SHORT TRIP”

              the room is so dirty start from single room until twin sharing to three person still not clean. coackroach is everywhere and the cleanliness is so awful and bad. even the price is not so expensive but most of the hotel budget also concern on the cleanliness at least , but not for this hotel. not recommended! please avoid to book it

              Reviewed January 12, 2018
              5.2
              MAHADHAR from Malaysia
              Family with young children
              Standard Triple Room
              Stayed 1 night in February 2017

              Bad customer service by front desk and wrong room given”

              Wait for 15 minutes because no on at front desk. Paid to agoda for triple room but getting double room. When request to front desk to change room, he promise to give new room in 15 minutes. Went back to front desk but the staff already went off and his replacement have no idea of changing my room to the triple room as promise. Others minus points are tv not working, aircond remote not working, aircond leaking, mosquitoes in room, noisy with fire alarm for almost 30 minutes. Will not come again.

              Reviewed February 20, 2017
              3.2
              Chang from Malaysia
              Couple
              Double Room with Window
              Stayed 3 nights in October 2016

              Horrible,terrible to the maximum point!”

              IT's VERY ESSENTIAL TO ENSURE THAT THE MOTEL YOU RUN HAS SUFFICIENT SUPPLY OF WATER, GOOD MAINTENANCE AND ENOUGH STAFF BEFORE YOU RUN YOUR BUSINESS! My boyfriend and I were moved to 3 different rooms because of this issue in a day.. and the following day, another different room because of very poor maintenance. Mind you, we had to stay for 3 nights in total, so imagine the experience we have to go through. Below are the summary in 3 different nights: Day 1- at night - Checked in and the receptionist upgraded us to a duplex suite. We thought ` oh, how generous of them to do so', and to our utmost disappointment - there was no water supply at all, so he made us wait for half an hour ensuring that the water will come, so we went out long enough to kill time. When we came back, still no water supply coming in so the receptionist changed our room. Also, this happened around 12-1am. So the next room seems fine at 1st..but after an hour, the water supply was playing ` now you see me, now you don't' with us. So we were moved to another room, which was about 3am in the morning. Everything was ok and we were glad until the air-cond water leaked on my boyfriend's face while we were fast asleep. Day 2- in the morning - We changed to a regular room which was better, and should have been done at the 1st place,because all the upgraded rooms seem to be a nuisance, however the wifi and tv wasn't working at one point. Also found a roach running in the room with rubbish on the floor. There were seriously short of cleaners and staff, hence we had to wait till almost evening for them to get a cleaner to clean the room. Day 3- Final night was finally ok..but what's the point when the 2 following nights were pain to the head for us. That weekend sums up a very stressful weekend, when all we wanted to do is relax. Thank god the staff was patient enough go through the ordeal with us as we were this close to getting a refund and move to the hotel next door! Seriously do someth

              Reviewed October 11, 2016
              2.7
              KEAT from Malaysia
              Couple
              Standard Double Room
              Stayed 1 night in October 2014

              Worst Hotel Ever”

              Its terrible experience, we have been cheated by its photos, when we get into the room, the room is dirty, can see alot of dust on the floor, and the toilet rooftop is broken, the room's wall is very dirty, the floor is not carpet or wooden as shown in the photos, after thar we requested to change another room,however the condition is still the same, and there was even a cockcroach in the toilet. The room is just so diggusting, without second thought we went to another hotel next door to book a room and check out from this hotel. Registration staff is not friendly too, worst hotel ever. The hotel next door is same pricing but the room is renovated and very clean.

              Reviewed October 19, 2014
              2.7
              LAWRENT from Malaysia
              Business traveler
              Standard Double Room
              Stayed 2 nights in August 2014

              the worse experience ever”

              i have been travel around malaysia and stay in number of hotels. new town usj is the ultimate and the worst hotel i ever experience. i feel shame that i stayed in this hotel. the room condition , the staff, the environment ..everything is very bad. how is it possible there is no staff in reception when i want to check in !

              Reviewed September 03, 2014
              3.3
              Fook from Malaysia
              Business traveler
              Double Room with Window
              Stayed 1 night in January 2014

              Unexpected condition”

              Nothing special

              I was a bit surprised when I saw a foreigner at the lobby which I felt this is not supposed to be. Surrounding is very quite. The toilet has broken shower holder, sink is not inside the toilet. No Astro, only standard TV channels. No wifi.

              Reviewed January 16, 2014
              2.0
              Sim from Malaysia
              Couple
              Double Room with Window
              Stayed 2 nights in August 2018

              Acceptable”

              Your room too dirty and your mangenment too no responsibility

              Reviewed August 21, 2018
              8.0
              Excellent
              YAP from Malaysia
              Couple
              Standard Double Room
              Stayed 1 night in October 2016

              clean and is valuable ”

              is suitable for work trip. the transportation there are very good.

              Reviewed October 23, 2016
              8.8
              Excellent
              Ooi from Malaysia
              Couple
              Standard Double Room
              Stayed 3 nights in August 2016

              Excellent. ”

              Got a free upgrade to window room. Room was okay, heater was not working. Overall, it was a good stay.

              Reviewed August 11, 2016
              10.0
              Exceptional
              Khor from Malaysia
              Business traveler
              Standard Double Room
              Stayed 2 nights in November 2015

              Clean Room”

              Staying back in this hotel again! Room is clean and comfortable.

              Reviewed February 26, 2016
              10.0
              Exceptional
              Khor from Malaysia
              Family with teens
              Standard Triple Room
              Stayed 1 night in November 2015

              Get their duplex!”

              Privacy. Location. Comfortable bed

              Booked this room for my guest and their kids. They were very happy with the room. Their kids being downstairs and they are upstairs. Will book for them again next trip!

              Reviewed November 27, 2015
              9.7
              Exceptional
              Khor from Malaysia
              Family with teens
              Standard Triple Room
              Stayed 1 night in September 2015

              Value for money”

              Cheap. Clean. Location

              Had 2 rooms during the night. Got upgraded for both rooms! Definitely coming back again!

              Reviewed September 28, 2015
              8.7
              Excellent
              Khor from Malaysia
              Family with teens
              Standard Triple Room
              Stayed 1 night in September 2015

              Clean. Value for money”

              Clean. Location. Service

              The room is clean and the family room was spacious. Was lucky that they upgraded us to a deluxe duplex which made our trip perfect! Definitely coming back again to this place!

              Reviewed September 26, 2015
              8.3
              Excellent
              lau from Singapore
              Group
              Quadruple Room
              Stayed 3 nights in September 2014

              Cheap n good , walking distance to summit USJ”

              They have rooms can hold 4-5 pax

              Good

              Reviewed September 28, 2014
              12345
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