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Hotel New Tsuruta

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1-14-15 Kitahama, Beppu Tower, Beppu, Japan, 874-0920

Highlights

Location

It is also a quick walk from this hotel to the beach park!
Great View

Also the view of the bay from the room is exceptional.
Great Breakfast

The breakfast was excellent with a large enough spread.

It is also a quick walk from this hotel to the beach park!
Great food & dining

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Massage

Family room

Luggage storage

Breakfast

Check-in/out [private]

About us

Hotel New Tsuruta blends Western elegance with traditional Japanese style, ideal for two travelers. Enjoy indoor mineral onsens, explore local crafts on-site, and admire views of Mount Tsurumi. Nearby, visit Beppu Tower, featuring an art museum for a rich cultural experience. Hotel New Tsuruta in Beppu offers a refreshing retreat with picturesque hot springs and coastal beauty. Enjoy rejuvenating hot spring baths, a sauna, and comfortable rooms with air conditioning, complimentary Wi-Fi, and some with lovely balconies or terraces featuring stunning harbor and ocean views. Steps away, explore local shopping at Ekimachi 1Chome Beppu or relax in Beppu Park. With private check-in and luggage storage, every moment at Hotel New Tsuruta ensures convenience and comfort for travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Beppu every 1 minutes on Agoda.com
Service 9.1
Location 8.9
Value for money 8.8
Facilities 8.2

Based on 4,710 verified reviews

Service

9.1

Location

8.9

Value for money

8.8

Facilities

8.2

Cleanliness

8.1

Room comfort and qua...

7.8

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Nearest transportation options

Beppu Train Station is within 0.56 km

Higashi Beppu Station is within 1.28 km

See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
More details on walking
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There are 164 places in walking distance!

Parking
Available
Walkable places
Kitahama park
80 m
World Sports Bar Small Eye
130 m
Takegawara Onsen
130 m
Natsume Kissa
150 m
Speakeasy
170 m
Popular landmarks
Beppu Tower
350 m
Statue of Kumahachi Aburaya
510 m
Suginoi Palace
3.3 km
Yukemuri Observatory
4.5 km
Jigokumushikobo Kannawa
5.0 km
Closest landmarks
Jiny House
70 m
Kitahama Post Office
140 m
Beppu Social Bar
150 m
Foreign Tourist Information Office
170 m
platform04
350 m

Good to know

Value for money8.8
Distance to city center0.2 km
Location rating8.9
Nearest airportOita Airport (OIT)
Distance to airport30.8 km

Rooms available at Hotel New Tsuruta

Very good
Room comfort & quality

7.8

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Based on 4579 reviews from verified travelers

Japanese Modern Floor Japanese Style Room
...
  • Room size: 48 m²/517 ft²
  • Harbor view
  • 3 futons
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Premium Modern Japanese-Style Room Nonsmoking 7th Floor 48㎡
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  • Room size: 48 m²/517 ft²
  • Sea view
  • 3 futons
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Premier Modern Japanese-style Room (Top Floor)
...
  • Room size: 48 m²/517 ft²
  • Harbor view
  • 3 futons
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Standard Beppu Bay View Japanese Style Room with Bathtub - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Ocean view
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Economy Japanese Style Room with Bathtub - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • City view
  • 3 futons
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Deluxe Japanese room, Ocean view, Non-smoking ((non-smoking) Premium Japanese Modern Room)
...
  • Room size: 48 m²/517 ft²
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Beppu Bay View Casual Japanese Style Room with Shower - Non-Smoking
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  • Room size: 28 m²/301 ft²
  • Sea view
  • 3 futons
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Beppu Bay View Large Japanese Style Room with Bathtub - Non-Smoking
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 6 futons
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Standard,Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Standard Beppu Bay View Japanese Style Room with Bathtub - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Ocean view
  • 3 futons
Enter dates to see prices

Frequently asked questions

Hotel New Tsuruta can converse up to 2 languages which includes English for travelers that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

Enjoy the flexibility of easy payment at Hotel New Tsuruta which supports up to 7, with payment card options including MasterCard, UnionPay, Cash, American Express, and Visa.

Verified guests that stayed at Hotel New Tsuruta have given this property a rating of 9.124 for its exceptional service as the major highlight for their stay.

71.0% of our verified visitor testimonials have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Hotel New Tsuruta down in the review section.

88.0% of our verified guest evaluations have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Hotel New Tsuruta down in the review.

Verified couple travelers that have stayed at this property have given Hotel New Tsuruta an average rating of 8.4. You can look up on more in depth customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Hotel New Tsuruta an average rating of 8.3. You can look up more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Hotel New Tsuruta an average rating of 8.4. You can look up more comprehensive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

Hotel New Tsuruta is situated within Beppu Tower, which makes it ideally close to natural sights including Oniyama Jigoku.

More about Hotel New Tsuruta

More about Hotel New Tsuruta

Experience Comfort and Convenience at Hotel New Tsuruta in Beppu

Nestled just a short 0.2 km from the vibrant city center of Beppu, Hotel New Tsuruta offers guests an ideal blend of accessibility and tranquility. Established in 1968 and thoughtfully renovated in 1995, this charming hotel boasts 60 well-appointed rooms designed to provide a cozy and welcoming atmosphere for travelers seeking both relaxation and exploration. Whether you're arriving from the airport, just 50 minutes away, or exploring the local sights, Hotel New Tsuruta serves as a perfect base for your Beppu adventure. Guests can enjoy a seamless stay with check-in available from 3:00 PM and check-out until 10:00 AM, ensuring ample time to unwind or start your day early. Please note that the hotel maintains a strict child policy, with additional charges applicable for children staying at the property. With its convenient location, comfortable accommodations, and attentive service, Hotel New Tsuruta invites you to experience the best of Beppu in comfort and style.

Relaxation and Shopping at Hotel New Tsuruta's Entertainment Facilities

Discover a sanctuary of relaxation at Hotel New Tsuruta, where guests can indulge in soothing massages designed to rejuvenate both body and mind after a day of exploration. Unwind in the tranquil ambiance and enjoy professional treatments that leave you feeling refreshed and revitalized. For those seeking a moment of serenity, the hotel also features a well-equipped sauna, offering a warm retreat to soothe muscles and promote overall well-being. Enhance your stay with a visit to the charming gift and souvenir shop, where you can browse a curated selection of local crafts, unique souvenirs, and thoughtful keepsakes. Whether you're looking for a special memento or a delightful gift to share, this shop provides a perfect opportunity to take a piece of Beppu’s charm home with you. Hotel New Tsuruta’s entertainment facilities promise a blend of relaxation and shopping that ensures your stay is both comfortable and memorable.

Convenience Facilities at Hotel New Tsuruta

Experience a seamless and comfortable stay at Hotel New Tsuruta, where convenience is prioritized to meet your needs. Guests can enjoy the security and peace of mind with on-site safety deposit boxes, perfect for storing valuables securely during your visit. Stay connected effortlessly with free Wi-Fi available in all rooms and public areas, ensuring you can browse, communicate, or plan your activities without interruption. For added convenience, the hotel offers luggage storage services, making it easy to explore Beppu without the burden of your belongings. Additionally, Hotel New Tsuruta features a designated smoking area to accommodate guests who prefer a designated space for smoking, maintaining a clean and comfortable environment for all. For quick refreshments or snacks, a vending machine is conveniently available on-site, providing easy access to drinks and snacks whenever needed. These facilities collectively enhance your stay, offering comfort, security, and convenience at every turn.

Convenient Onsite Parking at Hotel New Tsuruta

Hotel New Tsuruta offers guests the convenience of an onsite car park, making it easy to explore Beppu and its surrounding attractions at your own pace. Whether you're arriving by car or planning a road trip through the region, the hotel’s dedicated parking facilities provide a secure and accessible space for your vehicle. Please note that parking charges apply, ensuring a smooth and hassle-free experience during your stay.

Comfort and Convenience in Every Room at Hotel New Tsuruta

Experience a restful stay with our well-appointed rooms at Hotel New Tsuruta, designed to provide both comfort and convenience. Each room is equipped with air conditioning to ensure a pleasant climate, along with blackout curtains that guarantee restful nights. Relax in style with plush linens and a selection of toiletries to keep you refreshed throughout your stay. For added comfort, guests can enjoy the warmth of bathrobes and the convenience of a hair dryer, making it easy to unwind after a day of exploring Beppu. Entertainment and refreshment options abound with a television featuring satellite and cable channels, perfect for unwinding in your private space. Step out onto the balcony or terrace for a breath of fresh air and scenic views. A coffee and tea maker, along with a refrigerator, are provided to cater to your in-room refreshment needs, ensuring a comfortable and enjoyable stay at Hotel New Tsuruta.

Delicious Breakfast Buffet at Hotel New Tsuruta

Start your day with a hearty and diverse breakfast buffet at Hotel New Tsuruta, designed to satisfy every palate. Guests can indulge in a wide selection of freshly prepared dishes, including local Japanese delicacies, international favorites, and wholesome options to energize your morning. The buffet showcases a vibrant array of seasonal fruits, warm breads, savory meats, and flavorful side dishes, all served in a welcoming and comfortable setting. Whether you’re seeking a light start or a substantial meal, the breakfast buffet at Hotel New Tsuruta offers something for everyone. The attentive staff ensures a seamless dining experience, allowing you to enjoy a delicious meal before exploring the beautiful sights of Beppu. It’s the perfect way to begin your day in this charming hot spring town.

Discover Your Perfect Stay at Hotel New Tsuruta with a Range of Unique Rooms

Hotel New Tsuruta offers an exceptional selection of rooms designed to cater to diverse preferences and group sizes. Guests can choose from cozy Twin Rooms with Bathtubs, spacious Beppu Bay View Large Japanese Style Rooms, or traditional Japanese-style rooms with futons that provide an authentic experience. Whether you're seeking a compact economy Japanese-style room, a large multi-futon space with shared facilities, or a premium ocean-view room on a high floor, the hotel ensures a comfortable and memorable stay tailored to your needs. Booking your preferred room type through Agoda guarantees you the best prices available, often exclusive discounts that make your trip more affordable. The platform also provides a hassle-free booking experience, allowing you to reserve your ideal room quickly and securely. With Agoda's user-friendly interface and reliable service, planning your visit to Hotel New Tsuruta becomes seamless, so you can focus on enjoying the beautiful surroundings and relaxing atmosphere of Beppu.

Beppu Tower: A Iconic Landmark with Panoramic Views

Perched prominently in the heart of Beppu, Beppu Tower stands as a striking symbol of the city’s vibrant spirit and scenic beauty. Rising 100 meters above the cityscape, this modern landmark offers visitors breathtaking 360-degree panoramic views of Beppu’s lush landscapes, sparkling coastline, and the famous hot springs that have made the area renowned worldwide. Whether visiting during the day to bask in the sunlight or at night when the tower is illuminated in vibrant colors, guests are treated to a mesmerizing visual experience that captures the essence of Beppu’s natural charm. Beyond its stunning vistas, Beppu Tower is a hub of local culture and history. The observation deck provides a perfect vantage point to appreciate the sprawling city, nearby mountains, and the shimmering waters of Beppu Bay. Visitors can also explore the tower's surrounding area, which features charming cafes, souvenir shops, and beautifully landscaped gardens. As a must-visit attraction, Beppu Tower not only offers spectacular views but also a deeper connection to the lively spirit and scenic beauty that define this unique Japanese hot spring city.

Convenient Transportation from Beppu Airport to Hotel New Tsuruta

Travelers arriving at Beppu can easily reach Hotel New Tsuruta, nestled within the iconic Beppu Tower, through a variety of convenient transportation options. The closest airport is Oita Airport, approximately a 40-minute drive from Beppu. Upon arrival, guests can opt for a taxi or arrange for a private transfer, which provides a comfortable and direct journey to the hotel. Many local taxi services are available at the airport, offering a hassle-free way to start your relaxing stay in Beppu. Alternatively, pre-booked shuttle services can be arranged in advance for added convenience. For those preferring public transportation, buses run regularly from Oita Airport to Beppu Station, with a journey time of around 50 minutes. From Beppu Station, Hotel New Tsuruta is just a short 10-minute walk or a quick taxi ride away. The walk is scenic and allows guests to enjoy glimpses of Beppu’s vibrant cityscape. Whether you choose a direct taxi or a combination of bus and walk, traveling from the airport to Hotel New Tsuruta is straightforward, ensuring a smooth start to your relaxing hot spring getaway.

Affordable Comfort at Hotel New Tsuruta in Beppu

Nestled in the scenic city of Beppu, Hotel New Tsuruta offers an inviting stay with room prices ranging from $101 to $150. This makes it a more budget-friendly option compared to the average hotel in Beppu, where rooms typically cost between $151 and $200. Guests seeking comfort without overspending will find Hotel New Tsuruta an excellent choice for their visit.

Outstanding Customer Reviews Highlighting Comfort and Hospitality at Hotel New Tsuruta

Guests consistently praise Hotel New Tsuruta for its warm and friendly staff, noting their helpfulness and politeness that make every stay memorable. The hotel’s welcoming atmosphere is complemented by spacious, clean, and stylish rooms that offer both comfort and convenience, ensuring guests feel right at home. Visitors also appreciate the excellent location and the variety of hotel facilities, which enhance their overall experience. With delicious breakfast options and a commitment to guest satisfaction, many guests express their eagerness to return and recommend the hotel to friends, making it a top choice for travelers seeking quality and hospitality in Beppu.

Exceptional Guest Satisfaction at Hotel New Tsuruta in Beppu

Guests consistently praise Hotel New Tsuruta for its outstanding overall experience, reflected in its impressive overall rating. The hotel excels in providing excellent value, ensuring guests receive quality service and amenities at a reasonable price. Its prime location in Beppu further enhances the guest experience, offering convenient access to the city's attractions and natural hot springs. The hotel’s facilities are well-regarded, providing a comfortable and clean environment that meets the needs of travelers. The attentive and professional staff play a significant role in creating a welcoming atmosphere, contributing to high guest satisfaction. While the food and dining options receive slightly lower ratings, the overall experience remains highly positive, making Hotel New Tsuruta a top choice for visitors seeking comfort, convenience, and excellent service in Beppu.

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Amenities and facilities

Excellent8.2

Facilities

Most talked about facilities

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Sauna
Cleanliness and safety
  • Body thermometer
  • Cashless payment service
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
  • Kids cutlery
  • Kids meal
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Non-smoking
  • TV

Location

1-14-15 Kitahama, Beppu Tower, Beppu, Japan, 874-0920

Excellent8.9

Location

Airports
  • Oita Airport (OIT)
    30.8 km
  • Yamaguchi Ube Airport (UBJ)
    75.9 km
Public transportation
  • Beppu Train Station
    560 m
  • Higashi Beppu Station
    1.3 km
Hospital or clinic
  • Murahashi Hospital
    460 m
Convenience store
  • 7 Eleven
    300 m
Cash withdrawal
  • ATM
    190 m

What's nearby

Popular landmarks
  • Beppu Tower
    350 m
  • Statue of Kumahachi Aburaya
    510 m
  • Suginoi Palace
    3.3 km
  • Yukemuri Observatory
    4.5 km
  • Jigokumushikobo Kannawa
    5.0 km
  • Kamado Jigoku
    5.2 km
  • Hells of Beppu
    5.2 km
  • Umi Jigoku
    5.5 km
  • Tatsumaki Jigoku
    5.9 km
  • Chinoike Jigoku
    6.0 km
Nearby landmarks
  • Jiny House
    70 m
  • Kitahama park
    80 m
  • World Sports Bar Small Eye
    130 m
  • Takegawara Onsen
    130 m
  • Kitahama Post Office
    140 m
  • Beppu Social Bar
    150 m
  • Natsume Kissa
    150 m
  • Speakeasy
    170 m
  • Hirano Library
    170 m
  • Foreign Tourist Information Office
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
  • Reception open until22:00
  • Check-out from07:00
  • Check-in until23:59
Getting around
  • Distance from city center0.2 km
  • Travel time to airport (minutes)50
Extras
  • Daily Internet/Wi-Fi fee0 JPY
  • Breakfast charge (unless included in room price)2750 JPY
The property
  • Year property opened1968
  • Number of floors8
  • Room voltage100
  • Number of rooms 60
  • Most recent renovation1995
  • Non-smoking rooms/floorsyes
  • Number of restaurants0
  • Number of bars/lounges0
Parking
  • Daily parking fee700 JPY

Reviews of Hotel New Tsuruta from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.5

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.2
  • 9.6
  • 8.4
  • 7.6
  • 8.8
  • 10
  • 9.2
  • 8.4
  • 9.6

Most recent

  • Service score 9.1 out of 10 and is a high score in Beppu
    Service9.1
  • Location score 8.9 out of 10 and is a high score in Beppu
    Location8.9
  • Value for money score 8.8 out of 10 and is a high score in Beppu
    Value for money8.8
  • Facilities score 8.2 out of 10 and is a high score in Beppu
    Facilities8.2
  • Cleanliness score 8.1 out of 10 and is a high score in Beppu
    Cleanliness8.1
  • Room comfort and quality score 7.8 out of 10 and is a high score in Beppu
    Room comfort and quality7.8
High score for Beppu

Rating

9+ Exceptional (1,069)
8-9 Excellent (374)
7-8 Very Good (365)
6-7 Good (131)
<6 Below Expectation (157)

Review summary

Powered by OpenAI

The hotel boasts an excellent and convenient location with stunning views overlooking Beppu Bay. The staff is described as friendly and helpful, providing excellent service to guests. The hotel's proximity to Beppu Station and Kitabeppu bus station makes it easy to explore the area. The Japanese breakfast selection is delicious and the hotel's central location allows easy access to the nightlife area and various onsens.

Most guests enjoyed their stay, though some suggested better room cleanliness.

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Show reviews that mention 

Breakfast

Mentioned in 249 reviews
sentiment-positive-indicator
95% Positive
sentiment-negative-indicator
4% Unfavourable

Location

Mentioned in 185 reviews
sentiment-positive-indicator
98% Positive
sentiment-negative-indicator
1% Unfavourable

Service

Mentioned in 168 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Cleanliness

Mentioned in 145 reviews
sentiment-positive-indicator
59% Positive
sentiment-negative-indicator
40% Unfavourable

Hot spring

Mentioned in 142 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Value for money

Mentioned in 109 reviews
sentiment-positive-indicator
95% Positive
sentiment-negative-indicator
4% Unfavourable

Room size

Mentioned in 94 reviews
sentiment-positive-indicator
96% Positive
sentiment-negative-indicator
3% Unfavourable

Room view

Mentioned in 84 reviews
sentiment-positive-indicator
95% Positive
sentiment-negative-indicator
4% Unfavourable

Bathroom

Mentioned in 65 reviews
sentiment-positive-indicator
32% Positive
sentiment-negative-indicator
67% Unfavourable
Showing 2,097 verified guest comments
Changed to review page 1
  1. 8.8
    Excellent
    Yong from Singapore
    Solo traveler
    Beppu Bay View Casual Japanese Style Room with Shower - Non-Smoking
    Stayed 3 nights in December 2025

    “3 Night stay”

    Absolutely amazing. I had second thoughts about staying at this hotel due to the slew of negative comments about the hygiene and age of the hotel. However I decided to take a leap of faith with the majority of positive comments and I'm glad I did. Location: The hotel is located just a 5 min walk away from Beppu station and is very convenient and easy to access. It is situated directly in front of Beppu Bay, and you simply cannot go wrong with choosing the Japanese style room with the Beppu Bay View. For the price you pay, you get a prime view of the Beppu Bay, the sea, along with the sunrise/sunset. This view can also be admired from the Onsen, and the Breakfast area. First impressions: The hotel did not give any overwhelming sense of being too dated or old. The entrance was sleek and modern, the hallways were neat, clean and welcoming. I think that they have taken the feedback seriously and have taken steps to refurbish/modernize the facilities. Hygiene: No complaints. The hotel is clean and well maintained, did not experience any horror stories as described by some online. Room: - Large, spacious, clean - Some parts do show their age, like the air conditioner, the window panes, the cupboards, but then again most ryokans in Japan are old and share these features as well. - Numerous power plugs Breakfast: - Limited offerings, but the menu is noticeably curated with care and thought, to showcase the specialties of Oita. Food was delicious. The window seats facing the Bay were the best and offered a direct unobstructed view of the sunrise by Beppu Bay while enjoying a hearty breakfast. Public bath: - Small but sufficient. indoor bath has a pretty view of the bay. - Outdoor onsen small, view is partially obstructed by the bamboo poles (to protect your privacy I suppose). I think it would be better if something else could be done (tilted shades?) to allow one way view of the surroundings. - Amenities: Minimal, only provides shampoo/conditioner/body soap at the shower area, but at the drying area there is no amenities such as moisturiser, after shave which might be available at other Ryokans/Onsens. Then again, at such an affordable price, I do not expect these amenities to be offered. Overall a wonderful stay and I would highly recommend this hotel to others! I feel this hotel does take feedback seriously which reflects in the positive experience I've had and well-maintained facilities .

    Reviewed December 24, 2025

    Yong 様 Thank you very much for staying at our hotel, and for taking the time to share such detailed feedback with us. We understand that you had some concerns prior to your stay, and we are truly delighted to hear that your experience ultimately met your expectations and resulted in a satisfying visit. Your kind evaluation of our location, the views of Beppu Bay, the guest rooms, hot springs, and breakfast is greatly appreciated and serves as a tremendous encouragement to our entire staff. Regarding our facilities, we sincerely value your feedback and are steadily working on renovations and improvements. We have also carefully noted your valuable comments concerning the views from the public bath and the amenities, which we will keep in mind as important points for future consideration. We will continue to treasure our guests’ voices and strive to provide an even more comfortable and satisfying stay. We would be honored to welcome you again should your travels bring you back to B

    Responded January 06, 2026
    Hotel New Tsuruta
  2. 9.6
    Exceptional
    Yao from Singapore
    Group
    Twin Room with Bathtub - Non-Smoking
    Stayed 2 nights in December 2025

    “Value King Hotel”

    Max value especially for Japan, would have given 10 stars if Agoda allows. Very good location - there is shopping mall within 5mins each either side of the hotel and quite a number of superb restaurants within walking distance. Although the hotel is quite dated, the facilities are all functionable, room comfortable and sizeable. But there seems to be a bit of the 'old' smell that lingers around the hotel and in the room. Indoor onsen and paid parking right infront of the hotel limited to 700yen per night (quite value price for Jap cities) but there is only like 12 - 15 lots so may have to park at external ones around the hotel if reach late or on busier days. The breakfast is actually really good imo, perfect balance of Japanese and foreign dishes like scrambled eggs, balcon etc. and their timing is very generous and flexible (7am - 9.30am; 9am last buffet order). Strongly recommend this hotel for value hunters 👍

    Reviewed December 16, 2025

    Yao 様 Thank you very much for staying with us. We are truly pleased to hear that you were satisfied with many aspects of your stay, including our location, surrounding environment, guest room, hot spring, and parking fees. We are especially grateful for your comment that the breakfast was “very good,” which has been a great encouragement to our culinary staff. On the other hand, we sincerely apologize for any discomfort caused by odors in the hotel and guest room. We take your feedback seriously and will continue to work on improving our cleaning, ventilation, and facility management. Our entire team will continue striving to provide services that exceed expectations in terms of value. We sincerely look forward to welcoming you again.

    Responded December 26, 2025
    Hotel New Tsuruta
  3. 9.6
    Exceptional
    Omar from Singapore
    Couple
    Beppu Bay View Casual Japanese Style Room with Shower - Non-Smoking
    Stayed 2 nights in October 2025

    “Pleasant old-fashioned”

    Spent two nights in this hotel in a twin futon room. While the hotel had an old-fashioned feel, it met my needs perfectly. The futons were very comfortable and the veranda and view were beautiful. The toilet was also great though there were some issues with drainage towards the end of our stay. The hotel also had a great onsen that was open most of the day, and the complimentary breakfast was TOP TIER. The rooms are pretty basic as can be seen in the pictures, and the television too is small. However, if you are looking for an old-fashioned hotel with chill vibes to unwind in a great location in Beppu, I would definitely recommend the New Tsuruta.

    Reviewed November 04, 2025

    Omar 様 Thank you very much for staying with us, and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the comfort of the futon bedding, the view from your room, as well as our hot spring and breakfast. At the same time, we sincerely apologize for the inconvenience caused by the drainage issue in the toilet. We strive to maintain a calm and relaxing atmosphere while preserving the traditional charm of our hotel. Your kind words of appreciation truly encourage our staff. We look forward to welcoming you again on your next visit.

    Responded December 09, 2025
    Hotel New Tsuruta
  4. 9.6
    Exceptional
    MIchelle from Singapore
    Couple
    Twin Room with Bathtub - Non-Smoking
    Stayed 2 nights in May 2025

    “Walking distance to malls & seaside”

    The beds are comfortable, super nice indoor & outdoor one, just that the onsen need to clean it properly as I saw lot of green & black stains on the tiles & walls. But it wasn’t fungus or have any bad smells. They also provide yukata for kids and adult all sizes. however the amenities just short of tea bags at the self pick up station. Overall, the room is big with awesome view, friendly staffs & breakfast. For car parking, the parking is limited as first come first serve and small area so if the car park is full, u need to park else where. But most of the places offer free parking so shldnt be a prob

    Reviewed June 02, 2025

    MIchelle 様 Thank you for staying at our hotel. We would also like to thank you for taking the time to post a review despite your busy schedule. We are very happy to hear that you were satisfied with your room, breakfast, and staff service. However, we sincerely apologize for the inconvenience caused by the stains in the large communal bath. We will review our cleaning system and strive to improve it. Thank you for your understanding regarding the parking lot. All of our staff will continue to work hard to ensure that you have a comfortable stay in the future. We hope you will consider staying with us again if you have the opportunity. Hotel New Tsuruta Front Desk Staff

    Responded June 06, 2025
    Hotel New Tsuruta
  5. 10.0
    Exceptional
    김창훈 from South Korea
    Family with teens
    Japanese Style Room with Shared Bathroom and Private Toilet
    Stayed 1 night in August 2025

    “Love this hotel”

    We have stayed here three times and is the only hotel in beppu we will stay. The views of the ocean are wonderful if you can get one of those rooms. The traditional feel of the hotel is part of its charm. Sleeping on the floor is so comfortable. The breakfast is complete. Highly recommend.

    Reviewed August 06, 2025

    김창훈 様 Thank you very much for always staying with us, and for taking the time to share your review despite your busy schedule. We were truly delighted to read your warm and kind words — all of our staff deeply appreciate them. It brings us great joy to know that you had a comfortable stay while enjoying the ocean view and traditional Japanese atmosphere. We will continue to do our best to be a hotel that is chosen by many guests. We sincerely look forward to welcoming you again. Hotel New Tsuruta front desk staff

    Responded August 19, 2025
    Hotel New Tsuruta
Changed to review page 1

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