Swimming pool and beach were fine. Besides that, It was awful. ”

The hotel is really big, so facility of swimming pool and restaurant is good. However right next to Nikko Hotel, there is huge construction site, so during the daytime the noise is very loud. If you want silent and peaceful stay, you better stay at other hotel. And the floor of room is tile not carpet, so it was not cozy. Feels like I am in bathroom. Also as soon as I entered the hotel, I smelled humid air-conditioning. The bathroom is very old and small, too. Overall during the stay at Nikko Hotel, I do not feel I am staying at a hotel at all. I totally don't want to recommend this hotel. (staff at baggage storage was really friendly and kind, though. Thank you for him)

good resort for family vacation. ”

With parents and a kid. we stayed with happiness all time in Nikko. The view from lounge and rooms are very fantastic. And it has very good access for snorkeling in Gun beach in front of the resort. One thing I regretted is there's no Jacuzzi to take a rest during swimming.

well managed facilities and friendly staffs”

With parents and a kid. we stayed with happiness all time in Nikko. The view from lounge and rooms are very fantastic. And it has very good access for snorkeling in Gun beach in front of the resort. One thing I regretted is there's no Jacuzzi to take a rest during swimming.

Great coastline views - good for family. 5 min from main strip.”

hi - we are a couple with a baby so we were limited by activities. The hotel was older but was still adequate for us as a family. The pool and restaurants were fine. The taxi was less than 5 minutes ride to the main strip. We thoroughly enjoyed snorkeling hundreds of meters off shore. Was amazing to see the coastline from our balcony. Just incredible views. We were pleasantly surprise by Guam and yes we would return. Value for money, it was much less expensive than any other hotels on the beach.

Great getaway”

Not so near the city Center but not that far either. There’s a shuttle that takes you to most attractions 2 day pass only for 12 dollars. There’s a private beach but have access to the other beaches. The hotel show is not interesting just fire dancers. Better to book other shows. Great amazing room views. All rooms face the beach.

Very good”

It's good place with young children.

Good”

Good

GOOD SEAVIEW”

The management of this hotel was not flexible and it’s not considerated. We booked the rooms for 2 days by seperated bookings, but the hotel staff asked us to check out b4 12:00 the other day and check in again after 15:00. It made us so inconvenient. We travelled in other countries, but we never met such an illogical requirement. Fortunately, under our request several times, the duty manager finally helped us to solve the problem, but it made us trouble. Frankly speaking, the view of every room in this hotel was very good, we could have a big sea view n feel relaxed. The location of this hotel is a little bit far from the city center if by walking, and there is a good choice that you could also choose the free shuttle bus of DFS to the city center where you could enjoy many types of food in various restaurants.

good seaview”

the management of this hotel was not flexible and it’s not considerated. we booked the rooms for 2 days by seperated bookings, but the hotel staff asked us to check out b4 12:00 the other day and check in again after 15:00. it made us so inconvenient. we travelled in other countries, but we never met such an illogical requirement. fortunately, under our request several times, the duty manager finally helped us to solve the problem, but it made us trouble. frankly speaking, the view of every room in this hotel was very good, we could have a big sea view n feel relaxed. the location of this hotel is a little bit far from the city center if by walking, and there is a good choice that you could also choose the free shuttle bus of dfs to the city center where you could enjoy many types of food in various restaurants.

GOOD SEAVIEW”

The management of this hotel was not flexible and it’s not considerated. We booked the rooms for 2 days by seperated bookings, but the hotel staff asked us to check out b4 12:00 the other day and check in again after 15:00. It made us so inconvenient. We travelled in other countries, but we never met such an illogical requirement. Fortunately, under our request several times, the duty manager finally helped us to solve the problem, but it made us trouble. Frankly speaking, the view of every room in this hotel was very good, we could have a big sea view n feel relaxed. The location of this hotel is a little bit far from the city center if by walking, and there is a good choice that you could also choose the free shuttle bus of DFS to the city center where you could enjoy many types of food in various restaurants.

good seaview”

the management of this hotel was not flexible and it’s not considerated. we booked the rooms for 2 days by seperated bookings, but the hotel staff asked us to check out b4 12:00 the other day and check in again after 15:00. it made us so inconvenient. we travelled in other countries, but we never met such an illogical requirement. fortunately, under our request several times, the duty manager finally helped us to solve the problem, but it made us trouble. frankly speaking, the view of every room in this hotel was very good, we could have a big sea view n feel relaxed. the location of this hotel is a little bit far from the city center if by walking, and there is a good choice that you could also choose the free shuttle bus of dfs to the city center where you could enjoy many types of food in various restaurants.

Very nice hotel”

hotel is nice and very big. it is very convenience to go to dfs or outlet by shuttle bus. it is talking about 3-4 bus stop only. but it is a little bit far away by foot. since i go with my bb (11mths). i will play with him in kid's room. but i wonder why it is so dirty over there. it is a little disappointed that no one take care the cleanness in the kid's room.

5 star sea view, 3 star service, 2 star facilities”

The hotel is quite rundown and need an upgrade, our bathroom was like 2 star hotel bathroom or worse it’s mouldy and the toilets near the pool and beach area was like a public toilet, I was planning to take a shower after the beach but I had to leave right away. We had an early flight and we were asked to pay if we wanna check in early, even at 12 basically u need to pay if u wanna check in anytime before 3pm! This is a first for me as usually the hotel wouldnt ask you to pay if there’s rooms available for early check in. And after 8 hours wait I asked if we can have a room on the top floor, the receptionist said it depends on what u ordered and gave me the keys without saying anything else. Apart from that the pool staff and concierge were friendly. The pool slider was the highlight but there’s no gym or sauna. However the sea view was magnificent, I would only come again if the hotel has a renovation.

Wedding in Crystal Chapel by Nikko Hotel ”

We booked our room for our wedding in Crystal Chapel which is under Nikko Hotel 5 month ago. Our room was facing to the beach, the view was fantastic. We had quick lunch during our busy wedding ceremony, the sandwich and sushi bento was not good. The rice in sushi was hard, not fresh. We felt disappointed for the hotel management who could not arrange us a double bed, even they knew our booking made in July 2018 (5 months ago) for our wedding. They offered us 2 single beds, and explained to us the hotel is full booking. And they don’t hv the bed cover and sheet to wrap 2 beds in 1, but just pushing 2 beds together with a gap. It doesn’t up to a 4 Stars ⭐️ Hotel standard. Overall, the facility was ok, e.g the pool, slide, chapel was stunning, the staff were very friendly and helpful.

so so ”

hotel site is so far

Good location good staffs and price affordable”

Hotels clean Change carpets Great value for money

Let's have a laugh.”

The facilities are good, but the staff is too hard.

Front desk staff are not accommodating”

Front desk staff are not accommodating

They need to more clean”

I know a lot of hotels are old in guam but it was not value for the price. a shower curtain looks not clean. They need to change new. It was just hotel no more no less. And Service was good. If i have a chance to travel to guam again, it looks like hard to choice hotels where i'll stay.

It was good in general, but still some small problems ”

My stay at Nikko was good overall, however there were some small problems I'd like to point it out. First, this hotel has no room service and valet parking, so it can be a bit inconvenient. Also we found some bugs in the room, but the room is quiet clean, so I don't know if it's because of the island. One more thing is some of the hotel staff are Japnese and are not very good with English. On the good side, the hotel is in the corner so you get a really good ocean view. And the pool is big enough and kids are going to have fun there.