Hotel Nikko San Francisco
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Hotel Nikko San Francisco

222 Mason Street, San Francisco Downtown, San Francisco (CA), United States, 94102
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Petite Queen - Bed Hotel Nikko San Francisco
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     Hotel Nikko San Francisco

    Hotel Nikko San Francisco Reviews

    8.6
    Excellent
    /10
    (1245 reviews)See what guests said
    10.0
    Exceptional

    "The staff was wonderful."

    Tomas

    -

    December 28, 2018

    9.0
    Exceptional cleanliness
    Recommended by 91% of guests

    Things you’ll love about Hotel Nikko San Francisco

    Things you'll love

    • 210 meters to public transportation

    • Located in heart of San Francisco (CA)

    • Free Wi-Fi in all rooms!

    • Hot tub

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Union Square160 m
  • Oracle Park1.84 km
  • Lombard Street1.95 km
  • Fisherman's Wharf2.32 km
  • Pier 392.49 km
  • Exploratorium3.97 km
  • Alcatraz Island4.66 km
  • California Academy Of Sciences5.28 km
  • Golden Gate Park6.37 km
  • Golden Gate Bridge7.08 km
  • This property is in high demand!

    Booked 30 times since yesterday | 15 travelers are looking at this property right now

    Value for money7.9
    Distance to city center1.3 Miles
    Location rating9.3
    Nearest airportSan Francisco International Airport (SFO)
    Distance to airport18.9 km

    Rooms available at Hotel Nikko San Francisco

    8.3
    Excellent
    Room comfort & quality
    Imperial Club Room
    Imperial Club Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double Room with Two Double Beds
    Deluxe Double Room with Two Double Beds
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 60 m²/646 ft²
    Enter dates to see prices
    Petite Queen
    Petite Queen
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Deluxe Room, 2 Queens, Non-Smoking
    Deluxe Room, 2 Queens, Non-Smoking
    ...
    • Room size: 37 m²/398 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Deluxe Double
    Deluxe Double
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Room Deluxe King Bed
    Room Deluxe King Bed
    ...
      Enter dates to see prices
      Room Club Two Queen Beds
      Room Club Two Queen Beds
      ...
        Enter dates to see prices
        Room Deluxe Two Queen Beds
        Room Deluxe Two Queen Beds
        ...
          Enter dates to see prices

          What people love about Hotel Nikko San Francisco

          • 9.2
            Exceptional

            "Nice hotel."

            Richard

            |

            September 7, 2018

          • 9.2
            Exceptional

            "Beautiful hotel and clean rooms."

            Lori

            |

            August 13, 2018

          • 7.6
            Very good

            "The hote location is good and hotel is clean."

            Su M.

            |

            July 31, 2018

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          More about Hotel Nikko San Francisco

          More about Hotel Nikko San Francisco

          10.0
          Exceptional

          "Love this Hotel."

          Bia

          |

          October 16, 2018

          An overview

          Show less

          What they offer

          8.8
          Excellent

          "Great location and overall nice hotel!"

          Evanne

          |

          October 24, 2018

          Read more reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          Sunflower Cafe
          20 m American, Cafe
          Bartlett Hall
          30 m American, Bar, Brew Pub
          Johnny Foley's
          50 m American, Bar, Gluten Free
          Asian cuisine
          Asian cuisine
          Ramen House
          60 m Asian, Japanese
          Tian Sing
          70 m Asian, Chinese
          Dojima-Ann
          80 m Asian, Japanese, Sushi
          Cafe
          Cafe
          Cafe La Taza
          230 m Cafe
          Gallery Cafe Live
          280 m Cafe, Contemporary
          Joy's Place
          310 m Cafe

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

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          Reviews of Hotel Nikko San Francisco from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (1245)Booking.com Reviews (3289)
          8.6
          /
          10
          Cleanliness9.0
          Facilities8.4
          Location9.3
          Room comfort and quality8.3
          Service8.7
          Value for money7.9
          All languages
          All guests (1245)
          All room types

          Show reviews that mention 

          Showing 640 verified guest comments
          12345
          9.2
          Exceptional
          Man from Hong Kong
          Solo traveler
          Petite Queen
          Stayed 1 night in April 2019

          Comfortable room, spotlessly clean!”

          Got a good last-minute deal for my ad-hoc trip to San Francisco. Central location, very near to the cable car terminal! Room was very well-maintained, spotlessly clean! Very comfortable bed!

          Reviewed May 14, 2019
          9.2
          Exceptional
          Shun from Hong Kong
          Group
          Deluxe Room, 2 Queens, Non-Smoking
          Stayed 3 nights in January 2019

          Superb location, great friendly staff, big nice room”

          Pros: convenient to downtown within mins of walking distance. Nice hotel with big room, friendly staff, good size gym. Many restaurants nearby. Cons: Gym room weight train machine not the latest type but doable.

          Reviewed January 21, 2019
          9.2
          Exceptional
          YI-HSIEN from Taiwan
          Couple
          Petite Queen
          Stayed 1 night in February 2019

          Exceptional”

          Everything is great except there is no business center in the lobby. When you don't need it, you never feel it important. But this did cause a little inconvenience when we tried to print out our tickets before city tour.

          Reviewed March 15, 2019
          5.2
          Eng from Malaysia
          Couple
          Petite Queen
          Stayed 1 night in May 2019

          Great Location but dated”

          The hotel charges for the use of gym which is very unfair

          Reviewed May 07, 2019
          6.4
          Good
          Sally-Mae from Philippines
          Family with young children
          Deluxe Room, 2 Queens, Non-Smoking
          Stayed 2 nights in February 2019

          Good hotel but poor service”

          My grandson accidentally locked the toilet door. Requested for it to be unlocked, they came only one and a half hours later after my daughter called up again. Apparently no one informed the maintenance staff. My grandson called to request for toothbrush, it never came. My daughter requested for additional toweld through sms (since request through calls seem to be ignored); they replied that towels would be there in 10 minutes but again, no towels were brought. She message again after one and a half hours to request for towels. For an expensive hotel stay, this type of service is unacceptable

          Reviewed February 12, 2019
          6.0
          Evonne from Singapore
          Family with young children
          Deluxe Room, 2 Queens, Non-Smoking
          Stayed 4 nights in December 2018

          Above average”

          Other than the bell service staff, the other staff we have encountered arent too warm in their services. Being tired and hungry after arriving from Vegas, we asked the conceige for some directions but was just brushed off with a slip of paper with an address.

          Reviewed December 13, 2018
          10.0
          Exceptional
          John
          Business traveler
          Deluxe Room, 2 Queens, Non-Smoking
          Stayed 4 nights in November 2018

          My new favorite hotel in San Francisco ”

          I have stayed in San Francisco many times and this is the first time I stayed at the Hotel Nikko. I canceled my reservations at the Marriott Marquis because they were on strike and I found this gym and booked there. I don’t know where to begin to say how much and why I like this hotel: it was extremely clean, extremely well designed, and the customer service was amazing. My room was A+. The location is the best and I give this hotel my highest recommendation .

          Reviewed November 28, 2018
          8.0
          Excellent
          Kimberly from Philippines
          Family with teens
          Deluxe King Room
          Stayed 4 nights in December 2018

          Location was good”

          Love how you could just walk to Union Square and how Starbucks is just below the hotel.

          Reviewed April 12, 2019
          9.6
          Exceptional
          Nonnabhat from Thailand
          Solo traveler
          Deluxe King Room
          Stayed 1 night in March 2019

          Solo”

          The reception were exceptionally helpful and friendly.

          Reviewed April 05, 2019
          9.6
          Exceptional
          Khin from United States
          Couple
          Petite Queen
          Stayed 3 nights in March 2019

          Exceptional”

          Great location. Clean room. Nice staff.

          Reviewed March 31, 2019
          8.0
          Excellent
          Dimity from Australia
          Family with teens
          Deluxe Room, 2 Queens, Non-Smoking
          Stayed 2 nights in April 2018

          Nice hotel in a central area”

          We had a comfortable stay at the Nikko. It was a pleasant 20 minute walk to the Farmer's Building, and from there we ended up walking all of San Francisco! We found a gem of a restaurant (Tratto) within a block from the hotel which was amazing - great Italian food and lovely cocktails. We were really disappointed that the hotel tried charging us $30 for an early check in, especially given the price you pay for the hotel and also the additional $25 US we had to pay to use the swimming pool and gym facilities. It felt like they were trying to get money out of us any way they could.

          Reviewed May 02, 2018
          9.6
          Exceptional
          James from Singapore
          Family with young children
          Deluxe King Room
          Stayed 1 night in March 2018

          An oasis in a busy city!”

          We stayed here on 2 legs on our most recent vacation (3rd to 8th March; 13th to 19th March). Before even the beginning of the stay, I wrote the hotel to ask for an early check-in and an extra bed as we were traveling with a 4-year-old across the pacific on a 14-hour flight. Not only was the answer helpful and affirmative, we felt so welcome and happy that we altered the plans for our second leg to ensure that we stayed with Nikko throughout our time in San Francisco. The people in this property were unilaterally Friendly (capital F!) and welcoming. The doormen / greeters / porters were happily entertaining my daughter on occasion where we were waiting for our ride. The concierge was friendly and helpful - they even have a text method for obtaining help or service. All the front desk staff were efficient and helpful - an important point when we checked in after such long flights / late arrivals. An impeccable experience - whether you're traveling for business or pleasure.

          Reviewed March 15, 2018
          8.8
          Excellent
          Keilee from Hong Kong
          Business traveler
          Deluxe King Room
          Stayed 2 nights in September 2017

          Excellent”

          Great location, huge bathroom, very clean and tidy hotel. Reasonable price for room service and good food. The coffeee machine is stored inside a cupboard. Customers need to take it out and plug it in each time. There is no kettle provided however they deliver hotwater on request

          Reviewed October 04, 2017
          8.0
          Excellent
          Kusumah from Indonesia
          Couple
          Deluxe King Room
          Stayed 1 night in September 2017

          Great hotel in downtow sf”

          Definitely recommended hotel to stay in downtown sf. Decent space of the room, clean and the location is just spot on. Expensive in work days though but every hotels in sf are expensive in work days i think.

          Reviewed September 23, 2017
          8.0
          Excellent
          Charlotte from United States
          Couple
          Deluxe King Room
          Stayed 2 nights in May 2017

          Didn't quite live up to my expectations”

          I chose Nikko because of the location and also because I read that they recently renovated. The pictures of the upgraded guestrooms look very nice (I liked the soft cool blue gray color scheme). However, when I arrived at the hotel, I found the lobby and reception areas to be plain and lackluster; it appears that their renovations did not include the common areas. The elevator that we rode up to our room smelled of piss and it was gross! Our room was nice, as in the photos but I noticed that the bathroom had only been partially refurbished; the bath tub and shower looks old, the floor and wall tiles had a pretty dated look. Shower was a handheld type which I prefer but the holder was placed so high up that I had to stretch on tippy toes to get to (ok, so I am your average asian female) and the water pressure is pretty weak. The insulation is not great because I was awoken a few times at night by sounds from a truck reversing, and this happened both nights of our stay.

          Reviewed May 15, 2017
          8.4
          Excellent
          Shashank from Singapore
          Solo traveler
          Deluxe King Room
          Stayed 2 nights in October 2016

          Practical city hotel ”

          Great location. Everything is walkable. Rooms are small (like in tokyo) but the service is helpful and practical. Lots of shopping around. Being in the city means all the way to ferry building is actually walkable in half an hour or so.

          Reviewed October 23, 2016
          9.6
          Exceptional
          Nicholas from South Africa
          Couple
          Petite Queen
          Stayed 2 nights in September 2016

          Excellent Hotel, great room, friendly helpfull staff”

          We thoroughly enjoyed our stay at the Hotel Nikko. Our room was fantastic with a great view. Staff were exceptionally friendly and very helpful. The Concierge Desiree , help us find the best restaurants in the area.

          Reviewed October 02, 2016
          9.2
          Exceptional
          Patricia from Singapore
          Couple
          Petite Queen
          Stayed 1 night in July 2016

          5-Star Service”

          We stayed a Hotel Nikko for a night prior to our flight. Our standard room was extremely clean and well equipped, although we would have preferred having an electric kettle rather than the Cuisinart appliance. We liked that the location was in the heart of SF, making it walking distance to shopping and great musuems like the SF MOMA. The service staff were beyond fantastic, always courteous and going beyond the extra mile. We were even given bottled water while waiting for our airport shuttle service to pick us up. Overall, it's a great hotel with wonderful staff.

          Reviewed July 11, 2016
          8.7
          Excellent
          Albertus from Indonesia
          Solo traveler
          Deluxe King Room
          Stayed 2 nights in March 2016

          Clean with perfect location”

          Perfect location, clean, friendly staff

          Upon arrival at hotel, i got a good impression of the staff friendliness. And when i got in the room, i felt so impressed with the room cleanliness. The facility in room was also modern as a tablet was available at desk providing online facilities the hotel offered. I was very delighted that the hotel was at perfect location. Starbucks was available close to the lobby, restaurants were just accross the street and the center of SF, Union Square just 3 blocks away.... Love it! My best impression about this hotel was when i already left the hotel. My tablet was left in room. I just realized it about an hour after i checked out. Immediately i called hotel, asking if the tablet was found. They promised to check and called me later. Few minutes later they called back and told me that the tablet was found. Thankfully, i rushed back to hotel and got the tablet back. Thank you so much! One thing that made me a bit disappointed was the firness facility was not free.... I hope that in the future fitness facility will be at no cost or free...

          Reviewed March 24, 2016
          9.7
          Exceptional
          Mi from Malaysia
          Solo traveler
          Petite Queen
          Stayed 1 night in March 2016

          Highly recommended ”

          Strategic location, clean room, wonderful staff

          I stayed here for a night. The location is located next to many stores, shopping malls like Macy's and Barney's, walking distance to attractions like Union Square and Chinatown. The room is clean and bed is comfy. The front desk and concierge staff are particularly helpful

          Reviewed March 06, 2016
          12345
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          Hotel Nikko San Francisco
          |Excellent 8.6
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          • Exceptional location
          • Union Square
          • Powell Street Subway Station is within 0.22 km