Hotel Novotel Kuala Lumpur City Centre
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Swimming pool [outdoor]
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Swimming pool [outdoor]
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9.0 Excellent location
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9.0Location
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Hotel Novotel Kuala Lumpur City Centre

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Very good
From 2513 reviewsSee what guests said
7.7
  • Airport transfer

  • 230 meters to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
Executive Premier King Room
...
  • City view
  • 25 m²/269 ft²
  • 1 king bed
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Executive Twin Room
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Superior King Room
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Executive Premier Twin Room
...
  • City view
  • 25 m²/269 ft²
  • 2 single beds
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Superior
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds and 1 double ...
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Junior Suite with King Bed
...
  • City view
  • 56 m²/603 ft²
  • 1 king bed
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Junior Suite
...
  • City view
  • 56 m²/603 ft²
  • 2 single beds and 1 double ...
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Twin Junior Suite
...
  • City view
  • 56 m²/603 ft²
  • 2 single beds
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Superior Twin Room
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Junior Suite with Executive Lounge Access
...
  • City view
  • 56 m²/603 ft²
  • 1 super king bed
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More about Hotel Novotel Kuala Lumpur City Centre

An overview

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Nearest essentials

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What to eat nearby

Asian cuisine
Hakka Restaurant
90 mAsian, Chinese, Malaysian
Din Tai Fung Pavilion KL
110 mAsian, Chinese, Taiwanese
PakCik Cafe & Restaurant
210 mAsian, Bangladeshi, Chinese
Chinese cuisine
Silk Road
330 mChinese
biba's, mandarin oriental
510 mChinese
Royal China Restautant
520 mChinese
Halal food
Bosphorus
350 mHalal, Middle Eastern, Turkish
Naab
410 mHalal, Mediterranean, Middle Eastern
Spice Garden
420 mHalal, Indian, Vegetarian

What they offer

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Guest policies

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Some helpful facts

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Announcements

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Verified guest reviews

Agoda Reviews (2513)
7.7
Very good
Filter by guest type:
Cleanliness7.6
Facilities7.1
Location9.0
Room comfort and quality7.7
Service7.5
Value for money7.6
Provided by verified guests of Agoda
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5.2
Jasmine from Brunei Darussalam
Couple
Superior King Room
Stayed 5 nights in January 2018
Feels like it needs a renovation done
Carpet in the room looks and feels as old as they are in the legal age to get a car license on their own, the sheets look like they have span through years of unsupervised washing with the stubborn dark spots here and there that looks like mold stains. The house keeping staff was very friendly but this does not mean he is good at his job ( my toothpaste stain and dental floss left in the washroom stays put where I left them the entire 4 nights of my stay). I stayed in level 5 and I can hear water flushing through the water pipes every moment I walked from the lift towards my room and vice versa ( the pipes are built behind cheap wooden cabinets along the walkway near to the rooms). The lamps in the room isn't enough so it's dark most of the time. Pool looks old. Only good thing is it's brief walk to the connecting overhead bridge to Pavilion and Lot 10.
Reviewed February 06, 2018
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8.8
Fenni from Indonesia
Business traveler
Superior King Room
Stayed 2 nights in January 2018
Great location to move around
Room is clean.but room decoration needs some renovations, current furnish is a bit old.
Reviewed January 31, 2018
Dear Fenni, Greetings from Novotel Kuala Lumpur City Centre. Thank you for your feedback as we truly appreciate your support. We understand that some of the fixtures require upgrading, which is why we are in discussion with the owning company to carry out refurbishment plans in the near future. We hope you will return stay soon for a brand new experience soon. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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8.4
Kittikun from Thailand
Business traveler
Executive Twin Room
Stayed 1 night in January 2018
Great room , Good price
Great room , Good price. We have cozy stay here and staff are polite
Reviewed January 29, 2018
Dear Kittikun, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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8.4
Kittikun from Thailand
Business traveler
Executive King Room
Stayed 1 night in January 2018
Great stay for work
We have a nice stay here for business trip. Everything fine and all rooms are well cleaned
Reviewed January 29, 2018
Dear Kittikun, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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7.6
Chin from Malaysia
Business traveler
Superior King Room
Stayed 2 nights in January 2018
Very good
The hotel a little bit old.
Reviewed January 29, 2018
Dear Chin, Greetings from Novotel Kuala Lumpur City Centre. Thank you for your feedback, we truly appreciate your support. We understand that some of the fixtures require upgrading, which is why we are in discussion with the owning company to carry out refurbishment plans in the near future. We hope you will return stay soon for a brand new experience. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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8.8
Weng from Malaysia
Business traveler
Stayed 4 nights in January 2018
Excellent
There were a couple of times where I left my room early around 8am but my room still wasn't made up until evening when I returned. They were probably busy but hope that the hotel takes note of this. However, I found this matter a little overboard. Previously, it was complimentary as a hotel guest to park my car with unlimited entries for a day. NOW, they would charge me RM5 each time I exit. This is absurd. Upon entry this time, instead of asking whether I was a hotel guest or not (because to my understanding, the guard would pass hotel guest's a paper with the vehicle registration number written on it to pay at the reception) the guard requested me to pay RM3 (entry after 5pm). Regardless, I find it disappointing to know that I have to pay each time I use the car park in a single given day as a hotel guest.
Reviewed January 28, 2018
Dear Weng, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We've relayed your comments regarding slow service to the Housekeeping Department. Clearly this had been a very poor attempt at customer care that could have easily been avoided had it been handled carefully. Regarding the parking charge of RM5 for multiple entry for in-house guests, it is from an external operator and is primarily to ensure security, cleaning and maintenance costs are absorbed. We truly apologise for the inconvenience caused and despite this we hope that you will give us another opportunity to look after you. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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4.8
Steven from Thailand
Business traveler
Stayed 2 nights in January 2018
Rooms dated
This hotel has a great location right in the heart of KLCC but the rooms are in serious need of a facelift. I found, if you was in your room when housekeeping came, then they would not bother to come back again later, even after calling them to say I was going out and my room could be cleaned. In fact the young guy who cleans the rooms, was only 2 doors away from my room when I was going out, so he was informed also. The elevators are not good enough for the size of the hotel, neither is the reception. Cant complain about the food although I did have a wrong order sent to my room one evening. After a long day traveling, arriving at the hotel at 11 pm for my 3 night stay, my room was not ready, so all in all it was quite disappointing. Much better accommodationcan be found in the city for the same price or less. Im a regular business traveler to KL but I would not stay there again.
Reviewed January 27, 2018
Dear Steven, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your stay experience really alarming, thus making us more wary and attentive to our guest's needs. We had taken all your comments seriously and reviewed them with our team. Preventive action have been taken immediately and sincere apologies for the lack of attentiveness and promptness of the service. The managers of other department also has been alerted on your experience and will repeat training sessions for all personnel again. Again we apologise for the inconvenience caused and we hope that you will will give us another opportunity to look after you in the near future. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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6.8
Leong from Malaysia
Family with young children
Superior King Room
Stayed 1 night in January 2018
Car Park
At first though the car park is complimentary, because i very particular in the parking issue, the staff told me there will be sufficient parking and did not notice me there a charging carpark. when arrive there, they say the car park been start charging, i dont mind been charging but at least indicate proper say your carpark is chargeable. Feeling like been cheating. Even i book in this agoda, it also dint indicate it charging (charging carpark normally agoda will indicate). Hope it will not misleading other time.
Reviewed January 25, 2018
Dear Leong, Thank you for taking the time to tell us about your experience at Novotel Kuala Lumpur City Centre. We're truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding the parking charge of RM5 for multiple entry for in-house guests, it is from an external operator and is primarily to ensure security, cleaning and maintenance costs are absorbed. We took note on your comment about the parking charges notice and we've informed our travel platform partners to indicate on the chargers. Again we apologise for the inconvenience caused and we hope that you will will give us another opportunity to look after you in the near future. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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8.0
Salvador from Australia
Solo traveler
Superior King Room
Stayed 2 nights in April 2017
Good location for shopping and going around Kuala Lumpur.
Hotel has a good location in that is close to shopping malls and a good selection of dining areas. The light rail is an easy walk. The facilities are just about right for the hotel class and staff are courteous and easy to talk to.
Reviewed January 23, 2018
Dear Salvador, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your loyalty and support and we hope to see you again soon. Regards, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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7.6
Rezebel from Malaysia
Business traveler
Superior King Room
Stayed 1 night in January 2018
great location, value for money, still room for improvement
sink in our room was clogged, the king bed in room description actually turned out to be 2 single beds put together, great location though!
Reviewed January 17, 2018
Dear Rezebel, Thank you for taking the time to share your feedback with us, your valuable comments will certainly help us improve. As for your comment on the bed, we're using the Hollywood twin beds in most of the rooms. Hollywood twin beds where we placed two single beds together with one headboard, which can be separated to meet the needs of individual guests. But we certainly understand that the hotel is need of a refurbishment which is why we are following up closely with the owning company to carry out refurbishment plans in the near future. We hope to welcome you again for a brand new experience. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
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Sun, 18 Feb 2018 - Mon, 19 Feb 2018(1 night)