Hotel Novotel Kuala Lumpur City Centre
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Superior Hotel Novotel Kuala Lumpur City Centre
Swimming pool [outdoor] Hotel Novotel Kuala Lumpur City Centre
Swimming pool [outdoor] Hotel Novotel Kuala Lumpur City Centre
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7.7
Very good
23.9% this month
/10
(3139 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • California Fitness210 m
  • Embassy of the Philippines220 m
  • Raja Chulan Monorail Station230 m
  • Aquaria KLCC240 m
  • Pavillion Mall250 m
  • Top Room@Top Hat260 m
  • Pavilion Kuala Lumpur260 m
  • Thetole Acupuncture & Herbal Medical Centre290 m
  • Seri Melayu340 m
  • Craft Complex (Kompleks Budaya Kraf)390 m
  • Free Wi-Fi

    Hotel Novotel Kuala Lumpur City Centre

    2 Jalan Kia Peng, KLCC, Kuala Lumpur, Malaysia, 50450 - See map
    "The hotel is under the connection bridge between pavilion n klcc its just a step away from the hotel to pavilion, the hotel is nice, hotel's staff wer..."
    Sinta - December 21, 2018
    Exceptional reputation
    Recommended by 80% of guests
    Very good comfort
    7.7 room quality and comfort
    • 290 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 39 times

    Property ranking|Compared to 13,785 Kuala Lumpur properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    7.7/10
    Review score - United States
    8.0/10
    Service score
    7.6/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Value for money7.5
    Distance to city center1.2 km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km

    Rooms available at Hotel Novotel Kuala Lumpur City Centre

    7.7
    Very good
    Room comfort & quality
    Superior Room with 1 King Size Bed
    Superior Room with 1 King Size Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite - 1 King bed
    Junior Suite - 1 King bed
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room With 2 Single Beds
    Superior Room With 2 Single Beds
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Twin Junior Suite
    Twin Junior Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior King Bed
    Superior King Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Room with 1 King Bed
    Deluxe Room with 1 King Bed
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Bed
    Executive King Bed
    ...
    • Room size: 28 m²/301 ft²
    • Park view
    • 1 double bed and 1 king bed
    Enter dates to see prices
    Executive King Bed
    Executive King Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed and 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices

    What people love about Hotel Novotel Kuala Lumpur City Centre

    • 7.6
      Very good
      Location

      "Good location with bridge connection to major shopping center."

      Yen A.

      |

      December 26, 2018

    • 7.6
      Very good
      Location

      "Good location with bridge connection to major shopping center."

      Yen A.

      |

      December 26, 2018

    • 6.0
      Review score
      Location

      "Lication was very convenient ti malls, restaurants and sites."

      Maria P.

      |

      December 30, 2018

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    More about Hotel Novotel Kuala Lumpur City Centre

    More about Hotel Novotel Kuala Lumpur City Centre

    8.8
    Excellent

    "The staff and facilities overall is very good nice and helpf..."

    AnDrew

    |

    December 24, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "Very happy with our stay and will stay again very soon."

    Patrick

    |

    December 30, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Halal

    Restaurants on site

    Square restaurant
    Cuisine:Local
    Menu:A-la-carte
    Qing Zhen chinese restaurant
    Cuisine:Chinese
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Tony Roma's
    270 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    380 m American, Halal, Seafood
    Ship
    380 m American, Asian, European
    Asian cuisine
    Asian cuisine
    Hakka Restaurant
    90 m Asian, Chinese, Malaysian
    Din Tai Fung Pavilion KL
    110 m Asian, Chinese, Taiwanese
    PakCik Cafe & Restaurant
    210 m Asian, Bangladeshi, Chinese
    Chinese cuisine
    Chinese cuisine
    Silk Road
    330 m Chinese
    biba's, mandarin oriental
    510 m Chinese
    Royal China Restautant
    520 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Hotel Novotel Kuala Lumpur City Centre from real guests

    Overall rating
    7.3
    Very good
    From 7215 reviews
    Provided by verified guests of
    Agoda Reviews (3139)Booking.com Reviews (955)
    Rating via Agoda7.7
    /
    10
    Very good
    23.9% this month
    Cleanliness7.5
    Facilities7.0
    Location9.0
    Room comfort and quality7.7
    Service7.6
    Value for money7.5
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (350)
    8-9 Excellent (529)
    7-8 Very Good (751)
    6-7 Good (431)
    <6 Below Expectation (337)
    Time of the year
    Mar - May (593)
    Jun - Aug (595)
    Sep - Nov (494)
    Dec - Feb (716)
    All guests (3139)
    All room types
    All languages

    Show reviews that mention 

    Showing 2398 verified guest comments
    12345
    7.2
    Very good
    Diem from United States
    Couple
    Superior Room with 1 King Size Bed
    Stayed 3 nights in July 2019

    Great location. Hotel should be great after renovations are complete.”

    Very convenient location, yet out of the main thoroughfares so peaceful. The hotel is old and shows its age. There are renovations going on and it is noisy during the day and some of the facilities are not available. From what they say, the work will be completed by the end of 2019. If the price does not go up, it will be a great hotel then.

    Reviewed July 25, 2019

    Thanks for your loyalty and support, we hope to serve you again in the near future. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded August 01, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.2
    Exceptional
    Cherie from Philippines
    Family with young children
    Superior Room with 1 King Size Bed
    Stayed 2 nights in May 2019

    Good hotel and location”

    Hotel Novotel Kuala Lumpur is under going construction and I am fully aware of it. Although it's a little bit hot when we check-in. I thought it will get cooler but it's not but we managed. The staff are so nice and friendly. Location are very accessible to malls and restaurant. Overall stay was really okay, my family enjoyed it and we will consider coming back.

    Reviewed May 14, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.6
    Exceptional
    Barudin from Brunei Darussalam
    Family with young children
    Superior Room with 1 King Size Bed
    Stayed 3 nights in May 2019

    Staying in Novotel was a strategic location choiced.”

    Staying in Novotel has been very good. The stragic location between Bukit Bintang and KLCC where both direction is just a few minutes walking distance is superb. The staff are very friendly and welcoming, from concierge front desk reception house keeping restaurant till front door security are all superbly excellence. But the air conditioning at the main lobby and restaurant need some cooling improvement, it a bit warm and humid. Some flies spotted in the restaurant during dining, breakfast, probably due to the warm environment.

    Reviewed May 12, 2019

    Thanks Barudin for your kind review and acknowledgement for the friendly and welcoming staff. We are in the midst of upgrading our central chiller system and will have a COOL environment very soon! We hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 13, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.6
    Exceptional
    Kate from Philippines
    Group
    Superior Room with 1 King Size Bed
    Stayed 1 night in April 2019

    Decent hotel”

    This hotel is kinda pricey, but it's worth the money. It's has a great location as it's near the tower. (walking distance) It's all near restaurants and street full of food stalls. All the staffs were really helpful and professional. They were even concerned of us. We stayed here for a short period of time, but we managed to relax in our room. The room is big and very clean. Would definitely come back ❤️

    Reviewed April 22, 2019

    Thank you so much Kate, see you again after renovations! Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    6.4
    Good
    Wendy from Indonesia
    Business traveler
    Superior Room with 1 King Size Bed
    Stayed 1 night in July 2019

    Hotel near Pavillion Mall and Bukit Bintang area”

    Adequate hotel right accross Pavillion Mall and Bukit Bintang Area. Also within walking distance to KLCC area. Hotel was being renovated while we were there. So there's hope for improvement.

    Reviewed July 12, 2019

    Thanks for your loyalty and support, we hope to serve you again in the near future. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded August 01, 2019
    Hotel Novotel Kuala Lumpur City Centre
    10.0
    Exceptional
    WAN from Malaysia
    Business traveler
    Superior Room with 1 King Size Bed
    Stayed 1 night in July 2019

    Exceptional”

    excellent services and so friendly staff..

    Reviewed July 10, 2019

    Thanks for your loyalty and support, we hope to serve you again in the near future. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded August 01, 2019
    Hotel Novotel Kuala Lumpur City Centre
    7.6
    Very good
    Chin from Malaysia
    Family with young children
    Superior Room with 1 King Size Bed
    Stayed 1 night in June 2019

    Best Location, But Bad Room Cleanliness”

    Hotel is located just 5 minutes away from Pavillion Mall and easily connected to KL Convention Centre and KLCC. The only setback is the House Keeping division: (i) Dirty Window Curtain - Our room at high floor & have a superb view on Pavillion Tower, SCB Tower and etc. But we are sad on the dirtiness of curtain, when we pull open the curtain- we notice huge amount of dust fly out infront of us. (ii) We saw some dirt & sands on our bed after uncover our bed sheet. (iii) Early morning disturbed by loud noises from house keeping staff outside our door, where they are cleaning the next room. They sing, chat & laugh for atleast 10 minutes . I suspect they are using part time foreign worker that day as we check in during Hari Raya Holiday and most of the full time staff are onleave. Anyway, will still recommend this hotel and trusted the Novetel brand. But hope they will seriously looking on the cleanliness part.

    Reviewed June 10, 2019

    Hi Chin, Thank you for letting us know about your recent stay with us. Despite your experience with overall room cleanliness and setback from Housekeeping, we truly appreciate your recommending us as your trusted hotel accommodation brand to friends and family. I have shared this with the team for their immediate improvement, and we hope to serve you again after renovations for a better stay. Best regards The Management Novotel Kuala Lumpur City Centre

    Responded July 10, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    Nita from Indonesia
    Business traveler
    Superior Room with 1 King Size Bed
    Stayed 1 night in November 2018

    Location is awesome”

    The hotel is not brand new but the room was clean and sufficient. It was value for money compared to other hotel in the neighbourhood. Hign end shopping mall just across the street and foods options are plenty within walking distance. The downside was the anemities such as toiletries was not complete. I cant find soap n shampoo and the phone unit in my colleague room was off. We were trying to catch a morning flight at dawn, so this was inconvenient

    Reviewed December 01, 2018

    Thank you Nita for your feedback, please accept our sincere apologies for some of the inconvenience that arose during your stay. Despite this we hope you will visit us again once we have renovated the rooms next year. We hope you will return visit for a more enjoyable stay.

    Responded December 03, 2018
    Hotel Novotel Kuala Lumpur City Centre
    9.2
    Exceptional
    John from Malaysia
    Group
    Superior Room With 2 Single Beds
    Stayed 1 night in October 2018

    Great Service Value for Money”

    I had event that held at the hotel grand ballroom. Room were big, enough to fit at least 4-5 people, bathroom were clean. Thanks to FO lady Roshida that kindly consider my late check out request, And not forgetting Ms Kusma, Mr Fairuz whom working so hard to make sure our event went successful And also Mr Ikmal n hafiz..Last but not least one of the hotel’s ex staff Mdm Suzana Manap.. I also had dinner at the Chinese Restaurant at the hotel, food were fantastic & service were superb. Thanks again Novotel Hotel. We were surely come back.

    Reviewed October 15, 2018

    Thank you so much John for the superb feedback! It is always a delight to serve loyal guests such as yourself. I have shared this with the team and they look forward to welcoming you back next year after renovations! Until then take care! Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

    Responded October 25, 2018
    Hotel Novotel Kuala Lumpur City Centre
    7.6
    Very good
    Mei from Malaysia
    Business traveler
    Superior Room with 1 King Size Bed
    Stayed 3 nights in March 2019

    Overall review”

    The 2nd day of my stay there the light in the bath room was damage when i get back into the hotel room. One of staff seem that serve us during our check in seem like a new staff because she seem confused when proceed with our check in. During our check out, one of the staff is asking us for tourism fee but we are Malaysian, she should check carefully before asking us to avoid any misunderstand.

    Reviewed April 18, 2019

    Thank you Mei for letting us know about your stay. We do have new hires as reception staff every now and then so I sincerely apologize for the check in experience, and misunderstanding at check out. I have shared this with the Director of Rooms Division for his knowledge and improvement as providing the highest level of hospitality is our priority. We hope you will return again for a better experience after renovations. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    7.6
    Very good
    Mei from Malaysia
    Business traveler
    Superior Room With 2 Single Beds
    Stayed 3 nights in March 2019

    Overall review”

    The 2nd day of my stay there the light in the bath room was damage when i get back into the hotel room. One of staff seem that serve us during our check in seem like a new staff because she seem confused when proceed with our check in. During our check out, one of the staff is asking us for tourism fee but we are Malaysian, she should check carefully before asking us to avoid any misunderstand.

    Reviewed April 18, 2019

    Thank you Mei for letting us know about your stay. We do have new hires as reception staff every now and then so I sincerely apologize for the check in experience, and misunderstanding at check out. I have shared this with the Director of Rooms Division for his knowledge and improvement as providing the highest level of hospitality is our priority. We hope you will return again for a better experience after renovations. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    6.8
    Good
    Lau from Malaysia
    Family with young children
    Superior Room with 1 King Size Bed
    Stayed 2 nights in April 2019

    Not really worth with the price”

    Parking is super small and need to pay even you are their in house guest. Breakfast is limited, cucumber are dry and not fresh cut, seating inside can't feel air-cond. No sauna and can't find kid club Staff gave wrong information for the breakfast price.

    Reviewed April 08, 2019

    Thank you Lau for sharing your feedback with us. Please accept our sincere apologies for the breakfast experience and info shared by the reception staff. We hope you will give us another chance to serve you again after renovations complete next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 08, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    mazita from Malaysia
    Solo traveler
    Superior Room with 1 King Size Bed
    Stayed 3 nights in June 2019

    80”

    good place

    Reviewed June 19, 2019

    Thanks for your review, we hope you will return stay again after renovations complete next year. Best regards,  The Management Novotel Hotel Kuala Lumpur 

    Responded July 10, 2019
    Hotel Novotel Kuala Lumpur City Centre
    10.0
    Exceptional
    YIM from Malaysia
    Solo traveler
    Stayed 1 night in May 2019

    hotel room is clean”

    great location! clean room!

    Reviewed May 27, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.4
    Excellent
    mohd from Malaysia
    Family with teens
    Superior Room with 1 King Size Bed
    Stayed 2 nights in April 2019

    great staycation”

    friendly staffs

    Reviewed May 18, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
    10.0
    Exceptional
    Sharon from Malaysia
    Solo traveler
    Superior Room with 1 King Size Bed
    Stayed 1 night in April 2019

    Shopping Trip”

    Good location and friendly staff

    Reviewed May 07, 2019

    Thanks and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 13, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.4
    Excellent
    MOHD from Malaysia
    Solo traveler
    Superior Room with 1 King Size Bed
    Stayed 1 night in April 2018

    solo business traveller with car”

    location wise superb! need to improve on food services (breakfast) and coffee machine frequent not working. room was nice just bit classic design I guess. really need to look into parking area as it was a bit small and tight road access. bit hazard. that's all.

    Reviewed May 23, 2018

    Thank you and please visit us again once we have renovated the rooms. Best regards,  Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

    Responded July 24, 2018
    Hotel Novotel Kuala Lumpur City Centre
    8.8
    Excellent
    Weng from Malaysia
    Business traveler
    Stayed 4 nights in January 2018

    Excellent”

    There were a couple of times where I left my room early around 8am but my room still wasn't made up until evening when I returned. They were probably busy but hope that the hotel takes note of this. However, I found this matter a little overboard. Previously, it was complimentary as a hotel guest to park my car with unlimited entries for a day. NOW, they would charge me RM5 each time I exit. This is absurd. Upon entry this time, instead of asking whether I was a hotel guest or not (because to my understanding, the guard would pass hotel guest's a paper with the vehicle registration number written on it to pay at the reception) the guard requested me to pay RM3 (entry after 5pm). Regardless, I find it disappointing to know that I have to pay each time I use the car park in a single given day as a hotel guest.

    Reviewed January 28, 2018

    Dear Weng, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We've relayed your comments regarding slow service to the Housekeeping Department. Clearly this had been a very poor attempt at customer care that could have easily been avoided had it been handled carefully. Regarding the parking charge of RM5 for multiple entry for in-house guests, it is from an external operator and is primarily to ensure security, cleaning and maintenance costs are absorbed. We truly apologise for the inconvenience caused and despite this we hope that you will give us another opportunity to look after you. Sincerely, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre

    Show more
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    Salvador from Australia
    Solo traveler
    Superior Room with 1 King Size Bed
    Stayed 2 nights in April 2017

    Good location for shopping and going around Kuala Lumpur.”

    Hotel has a good location in that is close to shopping malls and a good selection of dining areas. The light rail is an easy walk. The facilities are just about right for the hotel class and staff are courteous and easy to talk to.

    Reviewed January 23, 2018

    Dear Salvador, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your reviews regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your loyalty and support and we hope to see you again soon. Regards, Faizah Mohamed Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre

    Responded January 30, 2018
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    Jonathin from United States
    Couple
    Superior Room With 2 Single Beds
    Stayed 1 night in September 2017

    Good Location”

    For me, this hotel has a good location. A couple minutes walk to The Pavilion Shopping Mall which has everything I need. A short walk on the elevated walkway to the Petronas Towers. About 10 minutes to the Buket Binton walking street for food.

    Reviewed September 18, 2017

    Dear Jonathin, Greetings from Novotel Kuala Lumpur City Centre. Thank you for sharing your hotel stay experience with us. Our location is very much a plus and we are pleased to know you enjoyed it! Kind regards and we look forward to welcoming you back on some future occasion. Sincerely, Faizah Mohamed - Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre

    Responded October 04, 2017
    Hotel Novotel Kuala Lumpur City Centre
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    Hotel Novotel Kuala Lumpur City Centre
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    • Exceptional location
    • Aquaria KLCC
    • Raja Chulan Monorail Station is within 0.23 km