Hotel Novotel Kuala Lumpur City Centre

Hotel Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, KLCC, Kuala Lumpur, Malaysia, 50450
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     Hotel Novotel Kuala Lumpur City Centre

    Hotel Novotel Kuala Lumpur City Centre Reviews

    7.7
    Very good
    /10
    (3040 reviews)See what guests said
    8.0
    Very good

    "Good location to go shopping mall and KL Convention Centre."

    Wen N.

    -

    December 8, 2018

    7.7
    Very good room comfort and quality

    Things you’ll love about Hotel Novotel Kuala Lumpur City Centre

    Things you'll love

    • 290 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Aquaria KLCC240 m
  • Pavilion Kuala Lumpur260 m
  • Kuala Lumpur City Centre (KLCC)570 m
  • Suria KLCC670 m
  • Petronas Twin Towers780 m
  • Petaling Street1.78 km
  • Sri Maha Mariamman Temple2 km
  • Thean Hou Temple4.28 km
  • Mid Valley Mega Mall5.34 km
  • Batu Caves10.54 km
  • Don't miss out!

    3 travelers have booked today.

    Value for money7.5
    Distance to city center1.2 km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km

    Rooms available at Hotel Novotel Kuala Lumpur City Centre

    7.7
    Very good
    Room comfort & quality
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds and 1 double...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds and 1 double...
    Enter dates to see prices
    Junior Suite with King Bed
    Junior Suite with King Bed
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite - 1 King bed
    Junior Suite - 1 King bed
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Junior Suite
    Twin Junior Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior King Bed
    Superior King Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Have a question for Hotel Novotel Kuala Lumpur City Centre?

    What people love about Hotel Novotel Kuala Lumpur City Centre

    • 7.2
      Very good

      "The hotel is just 5 minutes away frim Pavilion Shopping Mall so it makes shopping and dining great!"

      Mimi S.

      |

      December 30, 2018

    • 9.2
      Exceptional

      "I also had dinner at the Chinese Restaurant at the hotel, food were fantastic & service were superb."

      John R.

      |

      October 15, 2018

    • 9.2
      Exceptional

      "Thanks again Novotel Hotel."

      John R.

      |

      October 15, 2018

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    More about Hotel Novotel Kuala Lumpur City Centre

    More about Hotel Novotel Kuala Lumpur City Centre

    7.6
    Very good

    "Friendly staff with good services."

    Yen A.

    |

    December 26, 2018

    An overview

    Show less

    What they offer

    6.4
    Good

    "The room was clean and smell good"

    Cecilia

    |

    January 14, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Tony Roma's
    270 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    380 m American, Halal, Seafood
    Ship
    380 m American, Asian, European
    Asian cuisine
    Asian cuisine
    Hakka Restaurant
    90 m Asian, Chinese, Malaysian
    Din Tai Fung Pavilion KL
    110 m Asian, Chinese, Taiwanese
    PakCik Cafe & Restaurant
    210 m Asian, Bangladeshi, Chinese
    Chinese cuisine
    Chinese cuisine
    Silk Road
    330 m Chinese
    biba's, mandarin oriental
    510 m Chinese
    Royal China Restautant
    520 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Hotel Novotel Kuala Lumpur City Centre from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3040)Booking.com Reviews (973)
    7.7
    /
    10
    Cleanliness7.5
    Facilities7.0
    Location9.0
    Room comfort and quality7.7
    Service7.5
    Value for money7.5
    All languages
    All guests (3040)
    All room types

    Show reviews that mention 

    Showing 2367 verified guest comments
    12345
    9.2
    Exceptional
    Cherie from Philippines
    Family with young children
    Superior King Room
    Stayed 2 nights in May 2019

    Good hotel and location”

    Hotel Novotel Kuala Lumpur is under going construction and I am fully aware of it. Although it's a little bit hot when we check-in. I thought it will get cooler but it's not but we managed. The staff are so nice and friendly. Location are very accessible to malls and restaurant. Overall stay was really okay, my family enjoyed it and we will consider coming back.

    Reviewed May 14, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.6
    Exceptional
    Barudin from Brunei Darussalam
    Family with young children
    Superior King Room
    Stayed 3 nights in May 2019

    Staying in Novotel was a strategic location choiced.”

    Staying in Novotel has been very good. The stragic location between Bukit Bintang and KLCC where both direction is just a few minutes walking distance is superb. The staff are very friendly and welcoming, from concierge front desk reception house keeping restaurant till front door security are all superbly excellence. But the air conditioning at the main lobby and restaurant need some cooling improvement, it a bit warm and humid. Some flies spotted in the restaurant during dining, breakfast, probably due to the warm environment.

    Reviewed May 12, 2019

    Thanks Barudin for your kind review and acknowledgement for the friendly and welcoming staff. We are in the midst of upgrading our central chiller system and will have a COOL environment very soon! We hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 13, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.4
    Excellent
    mohd from Malaysia
    Family with teens
    Superior King Room
    Stayed 2 nights in April 2019

    great staycation”

    friendly staffs

    Reviewed May 18, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.6
    Exceptional
    Kate from Philippines
    Group
    Superior King Room
    Stayed 1 night in April 2019

    Decent hotel”

    This hotel is kinda pricey, but it's worth the money. It's has a great location as it's near the tower. (walking distance) It's all near restaurants and street full of food stalls. All the staffs were really helpful and professional. They were even concerned of us. We stayed here for a short period of time, but we managed to relax in our room. The room is big and very clean. Would definitely come back ❤️

    Reviewed April 22, 2019

    Thank you so much Kate, see you again after renovations! Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    Nita from Indonesia
    Business traveler
    Superior King Room
    Stayed 1 night in November 2018

    Location is awesome”

    The hotel is not brand new but the room was clean and sufficient. It was value for money compared to other hotel in the neighbourhood. Hign end shopping mall just across the street and foods options are plenty within walking distance. The downside was the anemities such as toiletries was not complete. I cant find soap n shampoo and the phone unit in my colleague room was off. We were trying to catch a morning flight at dawn, so this was inconvenient

    Reviewed December 01, 2018

    Thank you Nita for your feedback, please accept our sincere apologies for some of the inconvenience that arose during your stay. Despite this we hope you will visit us again once we have renovated the rooms next year. We hope you will return visit for a more enjoyable stay.

    Responded December 03, 2018
    Hotel Novotel Kuala Lumpur City Centre
    10.0
    Exceptional
    Sharon from Malaysia
    Solo traveler
    Superior King Room
    Stayed 1 night in April 2019

    Shopping Trip”

    Good location and friendly staff

    Reviewed May 07, 2019

    Thanks and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 13, 2019
    Hotel Novotel Kuala Lumpur City Centre
    7.6
    Very good
    Mei from Malaysia
    Business traveler
    Superior King Room
    Stayed 3 nights in March 2019

    Overall review”

    The 2nd day of my stay there the light in the bath room was damage when i get back into the hotel room. One of staff seem that serve us during our check in seem like a new staff because she seem confused when proceed with our check in. During our check out, one of the staff is asking us for tourism fee but we are Malaysian, she should check carefully before asking us to avoid any misunderstand.

    Reviewed April 18, 2019

    Thank you Mei for letting us know about your stay. We do have new hires as reception staff every now and then so I sincerely apologize for the check in experience, and misunderstanding at check out. I have shared this with the Director of Rooms Division for his knowledge and improvement as providing the highest level of hospitality is our priority. We hope you will return again for a better experience after renovations. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    7.6
    Very good
    Mei from Malaysia
    Business traveler
    Superior Twin Room
    Stayed 3 nights in March 2019

    Overall review”

    The 2nd day of my stay there the light in the bath room was damage when i get back into the hotel room. One of staff seem that serve us during our check in seem like a new staff because she seem confused when proceed with our check in. During our check out, one of the staff is asking us for tourism fee but we are Malaysian, she should check carefully before asking us to avoid any misunderstand.

    Reviewed April 18, 2019

    Thank you Mei for letting us know about your stay. We do have new hires as reception staff every now and then so I sincerely apologize for the check in experience, and misunderstanding at check out. I have shared this with the Director of Rooms Division for his knowledge and improvement as providing the highest level of hospitality is our priority. We hope you will return again for a better experience after renovations. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 30, 2019
    Hotel Novotel Kuala Lumpur City Centre
    6.8
    Good
    Lau from Malaysia
    Family with young children
    Superior King Room
    Stayed 2 nights in April 2019

    Not really worth with the price”

    Parking is super small and need to pay even you are their in house guest. Breakfast is limited, cucumber are dry and not fresh cut, seating inside can't feel air-cond. No sauna and can't find kid club Staff gave wrong information for the breakfast price.

    Reviewed April 08, 2019

    Thank you Lau for sharing your feedback with us. Please accept our sincere apologies for the breakfast experience and info shared by the reception staff. We hope you will give us another chance to serve you again after renovations complete next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded April 08, 2019
    Hotel Novotel Kuala Lumpur City Centre
    9.2
    Exceptional
    John from Malaysia
    Group
    Superior Twin Room
    Stayed 1 night in October 2018

    Great Service Value for Money”

    I had event that held at the hotel grand ballroom. Room were big, enough to fit at least 4-5 people, bathroom were clean. Thanks to FO lady Roshida that kindly consider my late check out request, And not forgetting Ms Kusma, Mr Fairuz whom working so hard to make sure our event went successful And also Mr Ikmal n hafiz..Last but not least one of the hotel’s ex staff Mdm Suzana Manap.. I also had dinner at the Chinese Restaurant at the hotel, food were fantastic & service were superb. Thanks again Novotel Hotel. We were surely come back.

    Reviewed October 15, 2018

    Thank you so much John for the superb feedback! It is always a delight to serve loyal guests such as yourself. I have shared this with the team and they look forward to welcoming you back next year after renovations! Until then take care! Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

    Responded October 25, 2018
    Hotel Novotel Kuala Lumpur City Centre
    7.2
    Very good
    WING from Hong Kong
    Business traveler
    Superior Twin Room
    Stayed 4 nights in March 2019

    Very good”

    Location convenient.

    Reviewed May 02, 2019

    Thanks for your review and we hope to see you again after renovations complete next year. Best regards,  Goh Ching Sing Marcom / Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded May 13, 2019
    Hotel Novotel Kuala Lumpur City Centre
    6.8
    Good
    RICHARD from Brunei Darussalam
    Couple
    Superior King Room
    Stayed 3 nights in January 2019

    Good Location and Opposite Pavillion”

    The cons : 1)Room was dimly lighted, not enough lighting. 2)TV channels are acceptable but poor reception, very grainy! 3) Lamp at the bedside was busted and not repaired. 4) Shower water pressure good but only when HOT is selected. While adjusting the mixer to warm, it is very weak.Apparently mixer is faulty. Otherwise it would have been a nice place to stay.

    Reviewed January 25, 2019

    Thanks for your review and support, and we hope you will return stay again after renovations complete next year in 2020. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded February 04, 2019
    Hotel Novotel Kuala Lumpur City Centre
    7.2
    Very good
    Calvin from Singapore
    Business traveler
    Executive Twin Room
    Stayed 4 nights in November 2018

    No Free Parking”

    Been staying here every year for busienss trip, since driving from Singapore, parking is essential. We are shocked we have to pay for daily parking here even when we are guest. Everything else was ok, execept rooms are getting old.

    Reviewed December 30, 2018

    Thanks for your review and support, and we hope you will return stay again after renovations this June 2019. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded January 04, 2019
    Hotel Novotel Kuala Lumpur City Centre
    8.8
    Excellent
    AnDrew from Malaysia
    Solo traveler
    Superior King Room
    Stayed 2 nights in December 2018

    NICE PLACE TO STAY FOR A GOOD SHORT TRIP”

    Near to pavilion and klcc both are in walking distance even if i wanna travel ard to other place its also very convenient as the lrt is jus nearby and u can find a lot of 24hr shop nearby if u gonna stay up till late nite. the staff and facilities overall is very good nice and helpful and room is clean and tidy. would definitely book agn if i where to go for a trip at kl next time.

    Reviewed December 24, 2018

    Thanks for your review and support, and we hope you will return stay again after renovations next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded December 28, 2018
    Hotel Novotel Kuala Lumpur City Centre
    5.2
    Grace from Malaysia
    Family with teens
    Superior King Room
    Stayed 1 night in December 2018

    Very tired and old facilities”

    Very good location. Just 5 mins walk to Pavillion shopping mall and bukit bintang area by covered walk way. Rooms are dated. Bedding is hard (woke up with body aches). Very basic amenities. There are other hotels nearby at similar prices with better upkeep.

    Reviewed December 20, 2018

    Thanks Grace for your encouraging feedback, we hope to serve you again next year after renovations for a better experience. Best wishes for the new year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded December 21, 2018
    Hotel Novotel Kuala Lumpur City Centre
    4.4
    othman from Kuwait
    Family with young children
    Superior King Room
    Stayed 3 nights in December 2018

    Location is the only good thing ”

    I chose this hotel it would meet the minimum standards of its brand name or its parent company I was wrong very wrong Some of the bad things that happened 1- the pool was dirty when talkin to the only staff member the i was told the pool filters didn't work 1- the rooms are poorly maintained there was no hot water in the room 2-after complaining about the hot water I was moved to a room that had bugs and stains on the sheets 3- after complaining again!! Was moved to room thas little bit better but still had bugs !!! And noise from the Renovations work there doing Even if they are renovating if the staff don't change to keep the hotel clean and well maintained it will go back to the same bad state quickly The hotle

    Reviewed December 20, 2018

    Thank you for taking time to write us your feedback in detail. Please accept our sincere apology for the points mentioned: swimming pool, hot water issue and and overall experience. I am very sorry that you had to experience this during your stay, all of which shouldn't happen to any of our guests. We look forward to our newly renovated property, after having new fitting and furnishing, hot water heater and pool filters to better serve you. As for the bugs, rest assured we work closely with our contracted pest control supplier to carry out scheduled beg bug control program consisting of inspection and residual spraying, as well as perform diligent housekeeping, such as regular vacuuming and removing layer by layer and check for any insects on the sheets. I hope to have the future opportunity to welcome you back to Novotel Kuala Lumpur City Centre for a better experience. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

    Show more
    Hotel Novotel Kuala Lumpur City Centre
    8.8
    Excellent
    SS from Malaysia
    Solo traveler
    Superior Twin Room
    Stayed 1 night in December 2018

    Location 10/10”

    Overall the experience is good, and its location is very convenient and within a short walking distance to Pavilion KL. However one issue they really need to improve is their check in process, got cut queue by other customers while waiting in line and the staff at the reception desk are not very friendly and in a stern look. Other staff like the bellboy and security guards are exceptionally helpful and friendly though.

    Reviewed December 19, 2018

    Thank you SS for sharing your honest feedback with us. We truly appreciate your rating despite the hiccup at reception. Rest assured I have shared this with the Front Office Manager for immediate action to prevent this from happening again. We hope to be able to serve you again next year for a better experience. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded December 21, 2018
    Hotel Novotel Kuala Lumpur City Centre
    9.2
    Exceptional
    Seamus from Malaysia
    Family with young children
    Superior King Room
    Stayed 1 night in December 2018

    Pleasant stay”

    Staff is friendly & nice. Short walking distance to pavilion mall. comfortable environment & pleasant stay. In house car parking space at basement, but need pay RM5 for in house guest. Will re-visit this hotel again.

    Reviewed December 11, 2018

    Thanks for your review and support, and we hope you will return stay again after renovations next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded December 21, 2018
    Hotel Novotel Kuala Lumpur City Centre
    2.8
    Jurrifah from Malaysia
    Family with young children
    Superior King Room
    Stayed 1 night in December 2018

    Review score”

    I've booked the hotel for my brother and his family from JB. I chose the hotel due to its strategic location in the heart of the city. However, I'm very deeply disappointed because this hotel is currently under renovation and I was not informed beforehand regarding this. The hotel should have made known publicly about this situation in order for any guests looking at their rooms to be able in making better decisions. Prior to his arrival, my brother contacted the hotel to let them know that he'll be checking in late. He also queried about the connecting rooms that he had requested earlier. The hotel has responded that the rooms requested were available for him but to his biggest upset, upon arrival he found out that the hotel had released the rooms to other guests. I'm feeling embarrassed and ashamed towards my brother since it was my suggestion for him to choose this hotel. I do expect that the hotel will take a serious look into this matter. Thank you.

    Reviewed December 07, 2018

    Thanks Jurrifah for your honest feedback. We are sorry to hear about your frustration and embarrassment over the connecting room as well as renovation notice. We appreciate your taking the time to speak this through with Suresh the Executive Assistant Manager about your experience, and it is our hope you will return stay again after renovations next year and allow us to take care of you and your brother. Wishing you all the best for the coming new year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded December 21, 2018
    Hotel Novotel Kuala Lumpur City Centre
    8.0
    Excellent
    Victor from Singapore
    Business traveler
    Superior Twin Room
    Stayed 3 nights in February 2019

    Clean and near to shopping ”

    Had a good experience staying in hotel.

    Reviewed March 22, 2019

    Thanks and see you again after renovations complete next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur 

    Responded March 29, 2019
    Hotel Novotel Kuala Lumpur City Centre
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    Hotel Novotel Kuala Lumpur City Centre
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    • Exceptional location
    • Aquaria KLCC
    • Raja Chulan Monorail Station is within 0.23 km