Very good location and facilities ”

Very fast checkin process upon our arrival , the front desk is very polite. The room is larger than we expected and the facilities is amazing. Will definitely choose this hotel again on my next stay in Macau

Nice staff, spacious room, comfy stay”

All staff is very friendly, helpful and patient. The room is spacious (well, it may be because my room has been upgraded to the next category), and there is a pack of bath salt prepared in the washroom which allowing you to have a relaxing bath time. Location is great also as it is situated in Galaxy. A highly recommended hotel.

I only went because I had AgodaCash”

I live in Hong Kong, and had AgodaCash to burn, so went with Hotel Okura for one night because it fell within the credit range. I pretty much spent the entire day and evening in my hotel room working from my laptop, soaking in the tub, and ordering room service. So, I can't really say much about the place except that it was a spacious King room with your standard 5 star features and accessories. The only real down side was at checkin: I didn't want to pay the full deposit, since I was only staying one night (although in retrospect I'm not sure why I made that decision); the reservation clerk insisted I pay something, so I offered $200, but she nevertheless had the nerve to have my mini bar emptied and locked. I've always wanted to stay at the Banyan Tree, and this trip should have been my opportunity to do it, instead of fussing over a few dollars and planning poorly, to end up in a second choice hotel.

VALUE FOR MONEY STAY”

REASONABLE PRICE FOR A LARGE ROOM IN COTAI AREA IN MACAU . Service , layout , location are all well appreciated . 2 negatives to share : -- for a no smoking room , this is certainly poor ! The room is so full of cigarette smells that we could hardly breath -- we were assigned a room on high floor with poor view ! We did book a room with the nice view but since we checked in late , we took the room available . Overall , we believe it is still a good hotel but just our bad luck , perhaps !

Terrible Front-Desk”

I stayed at this hotel from Jan 7-11, the night of Jan 7 was awarded by the casino and the following 3 nights I booked via Agoda. For the award night I was told that I can consume some of the mini bar items for free, but the paid nights i need to pay for mini bar. okay so I had a coke on the night of Jan 7, but the house keeper marked it on Jan 9, saying I consume 1 coke on Jan 8, so when I checked out they asked me to pay for the coke. It was just 46 HKD, but I explained that they shouldn’t charge me, the front desk ladies didn’t say anything just asked me to pay for it. What an attitude! I was in a hurry to the airport so I have no time to argue with them, but as a regular traveler and fan of this hotel, I would NOT recommend it to anyone anymore.

An Excellent Hotel”

I have booked a room for celebrating my wedding anniversary. The hotel provides decoration to our room and offers gifts to us. My wife was surprised and very glad about it. The staff are kind and helpful. The hotel location is good, with shopping mall and casino nearby. But it requires a bit walking distance to the shuttle bus stop. The room is tidy and clean. It is also spacious and comfortable to stay. My overall comment is excellent and highly recommend to visitors.

Best hotel breakfast ever”

the range of food selections here are the best, from western to Japan to Chinese. and they taste awesome! room is big and clean, and the location is great. Galaxy got free shuttle bus to everywhere in Taipa area.

Great facilities and food”

Restaurants available are with good pricing and high quality, swimming pool and water park are with great fun and good hygiene

Super satisfying hotel”

Everything is perfect! clean, kind, a lot of entertainment. but late check out rule is very strict^^

A home away from home”

In contrast to Galaxy’s display of grandeur, we love the simplicity and warm cozy feeling of Okura’s reception area. Both front desk and concierge staff were ready and attentive to serve us. The room has cool colour scheme and good lightings with a restroom that endorse you are the VIP! Oh yes, you must not miss trying the buffet on L6. The quality and spread perk you up! I just hope the room price will stay as I am already planning to stay more nights on my next visit.

Japanese Luxury in Macau”

The Hotel Okura Macau is an oasis in the Galaxy complex in Macau. It's a perfect hotel to escape the 24/7 frenetic energy of Macau, with it's understated luxury and Japanese sensibility. Lobby: Compared to other hotel lobbies that have extravagant fountains and displays, the Okura is quiet and peaceful. Rooms: Spacious, comfortable, huge bathrooms, separate soaking tub, origami on the pillows. There is a lot of attention to detail Club Lounge: Great breakfast, afternoon tea and happy hour. Staff is fantastic. They are attentive without being overbearing; it's almost as if they're not there which makes for a very peaceful place to unwind Food: Fantastic restaurants; great quality Complex Overall: Everything is seamlessly connected. It's easy to navigate the shopping, dining and gambling options throughout the resort. Although surrounded by the glitz and glam of Macau, from the moment you enter the lobby, you feel transported to this

Exceptional”

This is our 3rd time at Okura...We had another pleasant stay. The only down side is the smoking smell in the rooms. We had a change of room but the smell seems to be all over the place. Something for the hotel to improve on.

Good ”

The Japanese ladies are patient with my kids, teaching them to fold the papers.They were really happy with it.It was a great experience to them. The breakfast buffet is nice. The staff service is good.

Convenient”

The hotel is located in the galaxy macau complex. There are casino & mall literally outside of the lobby hotel. There are shuttle busses to and from the galaxy lobby. Totally convenient and also pleasant stay!

Perfect! ”

Their room was spacious, newly renovated. They have a superb hotel service especially receptionists and their welcome committee. They have assissted us with our needs. I am also very happy with their amenities. Far way better than Venetian’s

Great Service”

Shuttle bus was convenient, Okura is close to the Galaxy shuttle stop. There are shuttle buses to most places, and the complex is a lot less crowded than the Venetian complex. The staff at reception was really friendly and polite. Really enjoyed my stay here and will definitely book again.

Above average”

i choose the room type with Club lounge. However the hotel said their record not showing the club lounge. Finally i showed the agoda confirmation and they allowed me to use the club lounge. When i requested an official receipt at the check out and the front desk said cannot provide. I insist and said they can give me the receipt with the amount i paid with the agoda. Finally their manager agree to issue the receipt. The funny thing after 1 month, they ask Agoda to charge me back the cost for my breakfast. I told Agoda i enjoyed the breakfast at their lounge which my club lounge access, why i need to pay for the breakfast. That's a funny hotel which i doubt if i will stay there again.

What a wonderful place!”

It's really good for family!

Very Pleasant Stay. ”

Everything was good. The property has a lot to do. We enjoyed the Galaxy waterpark access. It would have been nice if we breakfast was included in the package.

Exceptional”

A remarkable stay of my birthday celebration where I found the excellent service started at executive reception counter then following up with well arrangement of my birthday gift, all and all the service provided by hotel made me home away from home.