2015
Excellent 8.6
Based on 2524 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 2524 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for money 8.0
  • Food/Dining 7.9
Sort by

Wing from Hong Kong
Family with young children
Deluxe Connecting Room
Stayed 1 night in August 2016
Long delay check-in and inconvenient transportation
Although we arrived check-in counter on time at 3pm, we had to wait another 40 minutes to get our room. And the staff did not feel any sorry about this, only saying that "we are accommodating YOUR needs". It seemed that was my fault to book their hotel. This was very disappointed and unacceptable. And the transportation was scary, we had to wait usually more than 1 hour minutes to get on a shuttle bus to travel just 1 or 2 km. Thus, finally we took Uber and Taxi all the way to other visiting places instead.
Reviewed August 23, 2016

Alan from Hong Kong
Family with young children
Deluxe Room with Lounge
Stayed 1 night in August 2016
Staff training and expansion of restaurant is strongly recommended
Staff or manager of Executive Lounge is not experienced. Handling dissatisfaction of customer of long waiting should be improved. It is very surprised to me that I am only entitled to have breakfast in such small Executive Lounge. Hotel should expand the buffet breakfast to other restaurant on Saturday or Sunday in order to avoid long queue.
Reviewed August 15, 2016

CHI from Hong Kong
Family with young children
Deluxe Room with Lounge
Stayed 1 night in August 2016
Very nice environment
Nice environment and not very crowded, cosy bed and very fun swimming facilities
Reviewed August 06, 2016

Cheuk from Hong Kong
Family with young children
Deluxe Room with 1 King Bed
Stayed 1 night in July 2016
Baby- friendly hotel
Helpful and nice staff
Reviewed August 03, 2016

Yan from Hong Kong
Family with young children
Connecting Room with Deluxe King and Twin Room
Stayed 1 night in June 2016
A clean and wonderful hotel
bathing good and big TV
Reviewed August 02, 2016

Mat from China
Couple
Deluxe Room with 2 Doubles Beds
Stayed 1 night in July 2016
good
good
Reviewed July 30, 2016

wingkin from Hong Kong
Business traveler
Deluxe Room with 1 King Bed
Stayed 2 nights in July 2016
OK
OK
Reviewed July 30, 2016

Ka from Hong Kong
Couple
Deluxe Room with 1 King Bed
Stayed 1 night in July 2016
Comfortable room
Convenient with free shuttle, tidy, facilities
Reviewed July 29, 2016

SIN from United Kingdom
Business traveler
Deluxe Room with 2 Doubles Beds
Stayed 1 night in July 2016
Good in general
Staff are polite and helpful.
Reviewed July 29, 2016

Chi from Hong Kong
Family with young children
Deluxe Connecting Room
Stayed 1 night in July 2016
A very good choice for a family trip
The hotel is not too expensive having considered its swimming facilities, room quality and service standard. We had good fun at the water world.
Reviewed July 27, 2016


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: