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Hotel Ombak Paradise
Superior Room - Bed, Hotel Ombak Paradise in Lombok
Lobby, Hotel Ombak Paradise in Lombok
Lobby, Hotel Ombak Paradise in Lombok
Beach, Hotel Ombak Paradise in Lombok
Beach, Hotel Ombak Paradise in Lombok
Swimming pool, Hotel Ombak Paradise in Lombok

Removed from saved list

8.9

Excellent

166 reviews

166 reviews

Swimming Pool16
Beach13
Breakfast11
See map
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Gili Islands 2.3 km
Gili Trawangan 4.1 km
Senggigi Beach 15.0 km
Sendang Gile and Tiu Kelep Waterfall 36.2 km
Mount Rinjani 41.9 km
Selong Belanak Beach 55.6 km
Mawun Beach 61.4 km
Nearby landmarks
Island Clinic Center 490 m
Puskesmas Pembantu Gili Air 490 m
Blue Island Medical Centre 580 m
Blue Island Medical 580 m
Majelis Taklim Nurul Yaqin Muslim Gathering 620 m
Gili Air Island 670 m
Puskesdes Gili Air 680 m
Pulau Aer 730 m
Holiday Fit Gili Air Gym Center 750 m
Vila Poroq Poroq Gili Air. 770 m

Hotel Ombak Paradise

Gili Air Street, Gili Indah, Gili Air, Lombok, Indonesia, 83352 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gili Air part of Lombok, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gili Trawangan. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Check-in [24-hour]

Airport transfer

Excellent breakfast

Private beach

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Steamroom
Workout and Leisure
Swimming pool [indoor]
Swimming pool [outdoor]
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Hot tub

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Lombok every 3 minutes on Agoda.com
Value for money8.8
Distance to city center1 km
Location rating9.1
Nearest airportLombok International Airport (LOP)
Distance to airport49.1 km

Rooms available at Hotel Ombak Paradise

Sea View Room
...
  • Room size: 52 m²/560 ft²
  • Ocean view
  • 1 super king bed
Enter dates to see prices
Superior Room
...
  • Room size: 31 m²/334 ft²
  • Garden view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Room
...
  • Room size: 51 m²/549 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Premier Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Diamond Suite
...
  • Room size: 142 m²/1528 ft²
  • Ocean view
  • 1 super king bed
Enter dates to see prices
Silver Suite Double Bed
...
  • Room size: 81 m²/872 ft²
  • Ocean view
  • 1 super king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 73 m²/786 ft²
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Executive Suite
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Gold Room
...
  • Ocean view
  • Balcony/terrace
  • 1 super king bed
Enter dates to see prices
Platinum Suite
...
  • Room size: 96 m²/1033 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Ombak Paradise?

Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Ombak Paradise?

Hotel Ombak Paradise is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Ombak Paradise also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Ombak Paradise has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel.

Is breakfast offered at Hotel Ombak Paradise?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel Ombak Paradise. Adults can enjoy breakfast offered with an additional charge of 15 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Ombak Paradise?

Hotel Ombak Paradise features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Hotel Ombak Paradise?

Hotel Ombak Paradise does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hotel Ombak Paradise?

Hotel Ombak Paradise’s neighborhood is Gili Air which includes popular restaurants such as Harmony Family Cafe & Bar, Ruby's Cafe and Shark Bites Restaurant.

What are popular attractions near Hotel Ombak Paradise?

Hotel Ombak Paradise is located in Gili Air area, which is famous for attractions such as Majelis Taklim Nurul Yaqin Muslim Gathering.

What popular beaches are close to Hotel Ombak Paradise?

Hotel Ombak Paradise is located in the Gili Air area, which includes Sira Beach.

What popular natural sightseeing spots are close to Hotel Ombak Paradise?

Hotel Ombak Paradise is located within Gili Air, which makes it conveniently close to natural sights including Gili Watersports, Air Wall and Frog Fish Point.

See map

Explore the neighborhood

What people love about Hotel Ombak Paradise

  • 10

    Exceptional
    Location

    "-Location is great, very close to the harbor, around 5-8 mins walk, you can easily walk there with your luggage."

    Amelie

    |

    February 13, 2020

  • 9.2

    Exceptional
    Spaciousness

    "Roms are big and has a big sofa our 3 year old sleept on."

    Alexander

    |

    February 8, 2020

  • 10

    Exceptional
    Breakfast

    "The rooms are very nice and comfortable, there is a huge pool and a good and abundant a la carte breakfast."

    Corinna

    |

    March 9, 2020

Property ranking|Compared to 1,571 Lombok properties
See all rankings
Location score
9.1/10
Cleanliness score
9/10
Value for money score
8.8/10
Room size
50 sqm.
Better than
97
%
of Lombok properties
Better than
94
%
of Lombok properties
Better than
93
%
of Lombok properties
Bigger than
92
%
of Lombok properties
Overall rating:

8.9

Excellent
166 reviews
Cleanliness
9.0
Facilities
8.7
Location
9.1
Read all reviews >
More about Hotel Ombak Paradise

More about Hotel Ombak Paradise

Hotel Ombak Paradise

Enjoy the best of Lombok and nearby adventures with a stay at Hotel Ombak Paradise. Escape the mainland. Maximize your ocean adventure at Gili Trawangan with a stay at Hotel Ombak Paradise.
Enjoy all that Hotel Ombak Paradise has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Lombok is made even more convenient with the shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hotel Ombak Paradise. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Hotel Ombak Paradise provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Hotel Ombak Paradise are available with design features like a balcony or terrace. For a bit of entertainment, guests will find cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Every day at Hotel Ombak Paradise begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Hotel Ombak Paradise including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Fill your days with the array of activities and facilities offered at Hotel Ombak Paradise. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room and spa. Don't forget to make a visit or two to the hotel's pool.
At Hotel Ombak Paradise, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Beat the hot weather with cooling water activities like fishing, snorkeling, non-motorized water sports and diving. Fun in the water is easy with aquatic activities available, like boats. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Reasons to stay here

Compared to other accommodations in Lombok, facilities here are rated higher than 93% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 93% of other accommodations in the city.
Guests who stayed at this hotel have scored it higher than 96% of accommodations in the city.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

18 mentions

Breakfast

12 mentions

Beach

10 mentions

Food & Dining

3 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Boating
  • Diving
  • Fishing
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Snorkeling
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Non-smoking
  • Satellite/cable channels
  • Towels
  • Wi-Fi [free]

Location

Gili Air Street, Gili Indah, Gili Air, Lombok, Indonesia, 83352
Exceptional
Location

9.1

Airports
  • Lombok International Airport (LOP)
    49.1 km
  • Ngurah Rai International Airport (DPS)
    109.0 km
Hospital or clinic
  • Island Clinic Center
    490 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Gili Islands
    2.3 km
  • Gili Trawangan
    4.1 km
  • Senggigi Beach
    15.0 km
  • Sendang Gile and Tiu Kelep Waterfall
    36.2 km
  • Mount Rinjani
    41.9 km
  • Selong Belanak Beach
    55.6 km
  • Mawun Beach
    61.4 km
Nearby landmarks
  • Island Clinic Center
    490 m
  • Puskesmas Pembantu Gili Air
    490 m
  • Blue Island Medical Centre
    580 m
  • Blue Island Medical
    580 m
  • Majelis Taklim Nurul Yaqin Muslim Gathering
    620 m
  • Gili Air Island
    670 m
  • Puskesdes Gili Air
    680 m
  • Pulau Aer
    730 m
  • Holiday Fit Gili Air Gym Center
    750 m
  • Vila Poroq Poroq Gili Air.
    770 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until22:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until00:00
Getting around
  • Airport transfer fee100 IDR
  • Distance from city center1 km
  • Travel time to airport (minutes)120
Extras
  • Breakfast charge (unless included in room price)15 USD
The property
  • License Id / Local Tax ID/ Entity Name11
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 197
  • Room voltage220
  • Year property opened2016

Reviews of Hotel Ombak Paradise from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.0
Facilities8.7
Location9.1
Service8.9
Value for money8.8
High score for Lombok
Rating
9+ Exceptional (62)
8-9 Excellent (15)
7-8 Very Good (12)
6-7 Good (1)
<6 Below Expectation (7)
Time of the year
Mar - May (36)
Jun - Aug (33)
Sep - Nov (10)
Dec - Feb (18)

Show reviews that mention 

Showing 97 verified guest comments
12345
10.0
Exceptional
Amelie from China
Solo traveler
Premier Room
Stayed 3 nights in January 2020

Highly recommend to stay here when visit Gili Air”

My stay in Ombak Paradise was absolutely amazing! -Location is great, very close to the harbor, around 5-8 mins walk, you can easily walk there with your luggage. -Near to main actions but still in a quiet spot. Beach front with amazing view. -Large room with lots of space, comfy bed, huge bathroom with hot water and bathtub! -They have the biggest pool in Gili air. -Good breakfast. Amazing food in the restaurant, although takes a little bit of time but didnt bother me. -The staff are really friendly and helpful, the host is super nice and welcoming, he cares about all the customers and always doing his best to make sure everyone has a comfortable stay! -They can also help you the book trips to other islands with reasonable price. I originally booked 3 nights with them and ended up stay for a week because I really love the vibe there! Excellent value for money, would stay again! Highly recommend to stay here if you are visting Gili Air you will definitly enjoy it.

Reviewed February 13, 2020

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10.0
Exceptional
Corinna from Austria
Solo traveler
Premier Room
Stayed 4 nights in February 2020

Great choice for Gili Air”

I found this hotel the best choice in terms of comfort and value for money in Gili Air. The rooms are very nice and comfortable, there is a huge pool and a good and abundant a la carte breakfast. The highlight are the staff though , who are extremly nice , especially also the manager. They still have some efforts with the reopening, so it will only get better...

Reviewed March 09, 2020

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9.6
Exceptional
Francois from Canada
Family with young children
Deluxe Room
Stayed 4 nights in March 2020

Special times”

Hi, we were there for a shorter time than planned as the Island was coming to a closing in regards to Covid-19. Staff was helpful and provided help for transportation as we leave for the airport. Thank you, hoping to get back soon

Reviewed March 24, 2020

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10.0
Exceptional
Jacques from Canada
Couple
Premier Room
Stayed 2 nights in February 2020

Super”

Réception top Chambre wow Grande piscine

Reviewed February 09, 2020

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9.2
Exceptional
Alexander from Sweden
Family with young children
Premier Room
Stayed 2 nights in January 2020

Great hotel for kids”

Big pool and are. Our kids enjoyed alot. Roms are big and has a big sofa our 3 year old sleept on.

Reviewed February 08, 2020

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9.2
Exceptional
Devi from Malaysia
Solo traveler
Deluxe Room
Stayed 1 night in January 2019

Beautiful beachfront luxury hotel”

Spend just a night here. Will certainly be back on my next longer trip to Gili Air :)

Reviewed January 26, 2019

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3.2
Jennifer from Singapore
Family with young children
Deluxe Room
Stayed 2 nights in December 2018

Tired hotel, apathetic staff”

I’m sure this hotel was once quite nice, but sadly it has seen better days. Given the devastating earth quake that hit the Gili’s inly 5 months ago it is completely understandable that there is a lot of repair work to be done, parts of the hotel are not in use and construction dust is abundant. What is not understandable is the state of areas that guest use heavily, like the pool, the entrance, the walkways and the lobby/dining areas. Filthy. But, what made the state of the hotel feel even worse was the attitude of the staff. Completely apathetic, couldn’t have cared any less. Most trips through the lobby found handfuls of staff sitting at the disused bar area doing nothing. When asked for assistance it was as if they forgot that they actually were on duty and had a job to do. Aside from the above, the location, while a short walk from the ferry terminal, is not great. There is no view, there is no free fast boat transfer from Lombok. The only positives, spacious rooms and good aircon.

Reviewed January 07, 2019

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8.4
Excellent
John from Australia
Couple
Premier Room
Stayed 2 nights in June 2018

Excellent”

Loved Gili Air total, much quieter than Gili T. Easy to cycle around , probably take you 50 min. Hotel Ombak Paradise, great, staff amazing, buffet on the beach with acoustic guitars and fire dance, not to mention the delicious food. Ombak Villa Hotel on Gili T could learn from their sister hotel. Can also walk from Jetty. Thumbs up for this hotel.

Reviewed June 24, 2018

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Dear Guest Thank you for your kind valuable time to take a review for our hotel. We will keep improve our standard of service to meet expectation for all our valuable guest. Thank you for stay with Hotel Ombak Paradise Best Regads, Arindra, Sales Coordinator

Responded July 20, 2018
Hotel Ombak Paradise
10.0
Exceptional
Snehal from Singapore
Family with teens
Sea View Room
Stayed 1 night in March 2018

Great Value for money”

Ombak Paradise is a new hotel, but they offer great value for money and amazing facilities. The staff was more than eager to help us out. Our room was very clean, spacious and had an incredible view. The breakfast was amazing. I'd stay here again if I could.

Reviewed March 05, 2018

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9.6
Exceptional
ni from Indonesia
Family with teens
Superior Room
Stayed 1 night in December 2017

very good”

friendly staff, the room is comfortable and clean...all you need after explore the island is relax in this kind of this hotel. i will stay here when holiday in gili air. Love this hotel!!

Reviewed January 03, 2018

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10.0
Exceptional
Maureen from United Kingdom
Group
Superior Room
Stayed 1 night in June 2018

Excellent value”

Great hotel on GIli Air and excellent value for money. Set directly on the beach with a lovely swimming pool - highly recommend

Reviewed June 27, 2018

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Dear Guest Thank you for your kind valuable time to take a review for our hotel. We will keep improve our standard of service to meet expectation for all our valuable guest. Thank you for stay with Hotel Ombak Paradise Best Regads, Arindra, Sales Coordinator

Responded July 20, 2018
Hotel Ombak Paradise
10.0
Exceptional
Brignoni from Italy
Family with teens
Superior Room
Stayed 1 night in December 2017

Fabolous! ”

Amazing swimming pool, the most beautiful rooms in Gili Air and the best service ever!!!

Reviewed December 28, 2017

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8.4
Excellent
Martha from Thailand
Solo traveler
Superior Room
Stayed 2 nights in May 2018

Great facilities”

I thought the hotel was lovely. I read a negative review or 2, but I really don't understand why. The room was clean and large. The pool is huge, there is a beach area with chairs right across the street and they show movies on the beach at night! It's just a short walk from the harbor and multiple restaurant choices. I would stay here again!

Reviewed June 04, 2018

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10.0
Exceptional
Kyungmin from South Korea
Group
Superior Room
Stayed 1 night in April 2018

satisfied”

it was the biggest hotel that i chose in my trip that is more like backpackers, therefore it was the highest price and the highest quality as well. satisfied with the facilities except the fact that i thought the cinema would be free for their guests. it was still fine though.

Reviewed April 18, 2018

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10.0
Exceptional
Andreas from Estonia
Couple
Superior Room
Stayed 2 nights in March 2018

Exceptional”

Everything perfect. The best hotel that we stayed. We had a room by the pool. Absolutely huge swimming pool. Extra comfortable bed and pillows. Right on the beach is the hotels cinema and restaurant. They gave a nice birthday cake as a surprise. Would definitely stay again.

Reviewed March 09, 2018

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10.0
Exceptional
karyn from Australia
Couple
Stayed 3 nights in September 2017

Perfect location on the beach”

Short walk from the Harbour ( only 5 minutes) bike rental available outside the hotel for $4 a day fantastic pool with a swim up bar. The island doesn't have fresh water so the pool and showers are very salty however you get used to it. Short walk or ride to plenty of eating areas and bars in both directions. The movie nights with BBQ in the beach were a good idea and value for $10 each Would highly recommend this hotel

Reviewed September 28, 2017

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9.6
Exceptional
Olivier from Singapore
Group
Superior Room
Stayed 2 nights in July 2018

Great location”

Great place to stay in Gili in a calm and relaxing environment. I will definitely stay there again!

Reviewed September 03, 2018

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8.8
Excellent
Hollie from United Kingdom
Couple
Superior Room
Stayed 5 nights in May 2018

Excellent”

Would highly recommend! Pool is absolutely amazing, as is the breakfast. Staff are all extremely friendly and helpful, and the movie nights on the beach are a lovely touch. The only issue is the beach is slightly corally and difficult to walk on but obviously the hotel cannot help that! Easily the best hotel we stayed at across our trip and wish we could have stayed longer.

Reviewed December 07, 2018

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10.0
Exceptional
Yi from Malaysia
Couple
Superior Room
Stayed 2 nights in May 2018

Great Value”

Great value for the price Nice and clean room, room service daily Helpful and friendly staff with smile on the face all time Good food even buffet for breakfast Clean swimming pool. Would book it again for the next visit

Reviewed July 02, 2018

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Dear Guest Thank you for your kind valuable time to take a review for our hotel. We will keep improve our standard of service to meet expectation for all our valuable guest. Thank you for stay with Hotel Ombak Paradise

Responded July 20, 2018
Hotel Ombak Paradise
8.8
Excellent
Toto from Indonesia
Couple
Stayed 2 nights in April 2017

Will come back”

New hotel, perfect location near harbour, clean beach, good breakfast, highly recommend the sea view king suite , large room, biggest pool on the island , the downside just because food on the restaurant to expensive compared to other restaurants in the island

Reviewed April 25, 2017

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Dear Mr. Toto, Warmest Greeting from Hotel Ombak Paradise, Gili Air - Lombok, An air of Paradise. Thank you for choosing our hotel as your accommodation choice during your recent visit to Hotel Ombak Paradise Gili Air. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It's really unfortunate that you were disappointed by the rooms at our property. Sorry that you weren't satisfied. We do apologize that our hotel not matches with your expectation. We sincerely hope you found accommodations which met your expectations on the rest of your trip. Thank you in advance and looking forward to welcoming you back you and your family in the near future. Kind regards, Nyoman Wiryanatha General Manager

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