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Hotel Pesonna Surabaya

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Very good7.5
Based on 24 reviews
90% would recommend to a friend
Hotel Pesonna Surabaya
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7.5 Very good guest rating
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"It's very good hotel, I like it and I recommend it for other..."

MohammedMalaysia
Buffet
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7.8 Very good location
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7.8Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

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Room choices
Deluxe Twin
...
  • City view
  • 20 m²/215 ft²
  • 2 single beds
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Deluxe Double
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  • City view
  • 20 m²/215 ft²
  • 1 queen bed
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Nearest essentials

Airports
  • Juanda International Airport (SUB)
  • 18.2 km
  • Abdul Rachman Saleh Airport (MLG)
  • 77.6 km
Public transportation
  • Sidotopo Train Station
  • 2.0 km
  • Semut Train Station
  • 2.1 km
Hospital or clinic
  • Rumah Sakit Al-Irsyad Surabaya
  • 320 m
Pharmacy
  • Viva Generik Pharmacy
  • 2.5 km
Convenience store
  • Indomaret
  • 2.3 km
Cash withdrawal
  • ATM
  • 530 m

More about Hotel Pesonna Surabaya

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Verified guest reviews

Agoda Reviews (24)Booking.com Reviews (36)
Filter by guest type:
Cleanliness7.5
Facilities7.0
Location7.8
Room comfort and quality6.5
Service7.8
Value for money7.9
Provided by verified guests of Agoda
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Showing 17 verified guest comments
12
6.0
Emi from United States
Group
Deluxe Double
Stayed 1 night in October 2016
ok place to stay for 1 night
It was a cheap hotel, so there's that. Staff did not help us carry our luggage to our rooms. The rooms were ok, not the greatest and not the worst. I was not happy that the bathroom wall was glass. My friend couldn't see me naked, but she could see my shadow when I was showering. I guess that's romantic for couples, but not really for friends. They have room service for food, which I didn't like, but it was convenient if not a little overpriced. The staff definitely did not have any electrical outlet converters for foreign electronics, so my friend and I had to go shopping around the neighborhood for it.
Reviewed June 20, 2017
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7.6
Chandra from Indonesia
Business traveler
Deluxe Twin
Stayed 1 night in February 2017
88
Good hotels
Reviewed February 03, 2017
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6.8
sameeh from Lebanon
Solo traveler
Deluxe Twin
Stayed 1 night in September 2016
location sint bad, new hotel. but towel stained . blankets staind. breakfast good versitle cheap.
resturant cheap and good. lots of varieties. rooms not bad , new. But, the workers don do good job in cleaning rooms, towels and blankets & i donno why !? they smear this nice facilities with incompetence. lobby always smells nice , full with natural aromatic roses. In feneral, great facility with poor maintnanca.
Reviewed October 01, 2016
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8.0
Yudi from Indonesia
Business traveler
Deluxe Double
Stayed 1 night in May 2016
Comfortable stay
Not far from port, nice food
Reviewed June 30, 2016
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9.2
Muhammad from Indonesia
Couple
Deluxe Double
Stayed 1 night in November 2015
Nice
Will come back again if we visit Surabaya.
Reviewed April 09, 2016
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8.0
Zarinah from Singapore
Family with teens
Deluxe Double
Stayed 3 nights in January 2016
nice hotel, value for money
nice room, friendly staff and good location.
Value for money, nice hotel and comfortable room. However, the aircon in the roon is not cold enough even at 18 degress temp. Overall, good.
Reviewed January 18, 2016
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9.7
stefanus from Indonesia
Family with young children
Deluxe Double
Stayed 3 nights in December 2015
Value for money
Friendly staffs, fast response , great location
Overall good experience.. friendly staffs, fast response.. Room for improvement are as follow 1. Breakfast place is great but it would be better if maintain as non smoking area. Especially in airconditioning room should be strictly no smoking. If it were in singapore the smokers would have been fined heavily for smoking. Im singapore residence hence this experience is important especially those guests with young children 2. Aircon room should be cool enough. Even 18 degree c feels like 29 degree. My sister booked the room beside me encountered the same. It would be better if the hotel management conduct regular maintenance n check
Reviewed December 28, 2015
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3.3
khalid from Singapore
Family with young children
Deluxe Double
Stayed 3 nights in December 2015
New hotel,untrained staffs
Location, halal food, easy to get taxi
Reviewed December 26, 2015
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4.3
khalid from Singapore
Family with young children
Deluxe Double
Stayed 1 night in December 2015
New hotel with un trained staffs
Location, halal food, easy to get taxi
Staffs were untrained, a lot of smoking guests on level 6,7,9, very slow response when we need assistance,room service super slow, bathroom drainage didnt work properly, room lights very dim we have to open the curtain in daylight, hotel staffs have no initiative at all when guest enquiries, front desk staffs are friendly but didnt handle guests properly,we ask them to call bluebird taxi as we were rushing to a function but they stop any taxi in front of hotel and makes us waited about 30mins! Will not comeback again and not recommended at all!
Reviewed December 26, 2015
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7.3
Sheila from Singapore
Solo traveler
Deluxe Double
Stayed 1 night in September 2015
Worth staying
Staff, location
Negative: Flooring not so clean. Far from the airport. Positive: Comfortable, value for money, location is good near to Ample area and Staff is friendly. And wifi is accessible in the room but must keep login.
Reviewed September 29, 2015
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12

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Hotel Pesonna Surabaya
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