8.5
Excellent
/10
(333 reviews)See what guests said
Breakfast4
Housekeeping2
Swimming Pool1
See map
8.8
Excellent
Location rating score
Excellent location
Parking
FREE
Popular landmarks
Zhangjiajie National Forest Park6.12 km
Nearby landmarks
Dayong City740 m
Wulingyuan Scenic Area1.61 km
Zhangjiajie Zixia Temple1.77 km
Suoxiyu Nature Reserve1.8 km
Zhangjiajie National Forest Park6.12 km
Yizhuxiang Stone6.18 km
Tianzi Mountain Clouds7.07 km
Yellow Dragon Cave7.48 km
Tianzi Mountain8.44 km
Daguan Platform8.46 km
Hotel Pullman Zhangjiajie
 Hotel Pullman Zhangjiajie
Lobby Hotel Pullman Zhangjiajie
Interior view Hotel Pullman Zhangjiajie
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5-star Hotel
Free Wi-Fi

Hotel Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, China, 427400 - See map
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Property highlightsRead all 333 reviews
Exceptional reputation
Recommended by 100% of guests
Excellent cleanliness
8.9 rating for cleanliness
Excellent comfort
8.5 room quality and comfort
Excellent service
8.4 rating for service

Very near to the national forest ( some 20 minutes walk to the entrance of yuanjiajie , tianzishan etc ).

poh | August 16, 2018

We stay here for 3 nights, locations was great, just 15min walks to zhangjiajie national park gate.

Van | June 22, 2018

The hotel is near to the Wulingyuan entrance, just 10-15mins walking distance.

Goi | October 18, 2018

Great hotel to unwind in after visiting the mountains with big crowds

Gaius | June 14, 2016

The facility is large , property is 5 Star with good facilities .

Mayank | October 21, 2018

The breakfast is good spread , and really good for vegetarians

Mayank | October 21, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

  • Daily housekeeping

Value for money8.3
Distance to city center40KM
Location rating8.8

Rooms available at Hotel Pullman Zhangjiajie

8.5
Excellent
Room comfort & quality
Deluxe 2 Single beds
Deluxe 2 Single beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 single beds
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Deluxe Room 1 King Bed
Deluxe Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Superior Room - 2 Single Beds
Superior Room - 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 semi double beds
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Executive Double Room
Executive Double Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Executive Deluxe Twin Bed
Executive Deluxe Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Nature view
  • 2 semi double beds
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Deluxe Executive King Bed
Deluxe Executive King Bed
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed
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Superior Room 1 King Bed
Superior Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Superior Double Room
Superior Double Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Special Offer - Superior Double Room
Special Offer - Superior Double Room
...
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    Frequently asked questions

    What time is check-in and check-out at Hotel Pullman Zhangjiajie?

    Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hotel Pullman Zhangjiajie?

    Hotel Pullman Zhangjiajie is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of CNY 700. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Pullman Zhangjiajie has a car park right on site for maximum convenience. Car parking is free for guests.

    What is the smoking policy at Hotel Pullman Zhangjiajie?

    Hotel Pullman Zhangjiajie does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Hotel Pullman Zhangjiajie

    • 10.0
      Exceptional
      Spaciousness

      "Bed is comfortable and room spacious."

      Goi

      |

      October 18, 2018

    • 10.0
      Exceptional
      Staff 

      "Staffs are friendly and helpful."

      poh

      |

      August 16, 2018

    • 10.0
      Exceptional

      "The best hotel in Wulingyuan."

      Yohana

      |

      September 28, 2017

    Property ranking|Compared to 468 Zhangjiajie properties
    See all rankings
    Cleanliness score
    8.9/10
    Room comfort score
    8.5/10
    Review score - United States
    8.3/10
    Location score
    8.7/10
    Better than
    97
    %
    of Zhangjiajie properties
    Better than
    97
    %
    of Zhangjiajie properties
    Better than
    96
    %
    of Zhangjiajie properties
    Better than
    95
    %
    of Zhangjiajie properties
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    Overall rating:
    8.5
    Excellent
    333 reviews
    Cleanliness
    8.9
    Facilities
    7.9
    Location
    8.8
    Read all reviews >
    What travelers say they love:
    Breakfast is Good, service also very Nice.
    cheeghee from Malaysia
    Solo traveler
    More about Hotel Pullman Zhangjiajie

    More about Hotel Pullman Zhangjiajie

    Conveniently located just 40 minutes from Pullman Zhangjiajie Airport is this charming and stylish property surrounded by a number of beautiful Wulingyuan Natural Scenic Areas. Express your photography skills in the nearby Zhangjiajie Baofeng Lake Scenic Area. Rest back and relax in Hotel Pullman Zhangjiajie’s spacious guestrooms set with the utmost elegance and warm atmosphere. A number of superior facilities can be found within the premises, including a health nourishing spa, a nightclub, bars, diners, and modern conference rooms. Hotel Pullman Zhangjiajie is without a doubt an excellent escape from your everyday busy live.

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    Most talked about facilities

    Breakfast
    8 mentions
    Housekeeping
    6 mentions
    Food & Dining
    3 mentions
    Swimming Pool
    3 mentions

    What they offer

    7.6
    Very good

    "The hotel has nice lobby and nice rooms."

    Albert

    |

    July 10, 2016

    View all reviews
    Show less

    Food and dining

    Restaurants on site

    V CAFE
    Cuisine:Asian, International
    Menu:Buffet, A-la-carte
    聚峰阁
    Cuisine:Chinese, Local, Cantonese
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel Pullman Zhangjiajie from real guests

    Overall rating
    8.5
    Excellent
    From 333 reviews
    9.0Location
    8.8Cleanliness
    8.7Room comfort and quality
    Agoda Reviews (125)Booking.com Reviews (208)
    Rating via Agoda8.4
    /
    10
    Cleanliness8.9
    Facilities7.9
    Location8.8
    Room comfort and quality8.5
    Service8.4
    Value for money8.3
    High score for Zhangjiajie
    Rating
    9+ Exceptional (31)
    8-9 Excellent (30)
    7-8 Very Good (21)
    6-7 Good (11)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (20)
    Jun - Aug (30)
    Sep - Nov (37)
    Dec - Feb (10)
    All guests (125)
    All room types
    All languages

    Show reviews that mention 

    Showing 97 verified guest comments
    12345
    10.0
    Exceptional
    orlena from Singapore
    Family with teens
    Superior Room 1 King Bed
    Stayed 4 nights in June 2019

    Great choice at Wulingyuan (Zhangjiajie)”

    5* star standard, room is big, spacious, and clean. Bed is so comfortable especially for resting after whole day hiking up and down the mountain. Location is in the middle of Wulingyuan town, side by side with Crown Plaza with restaurant, shops and food stalls nearby in walking distance. Tang Shifu Tujia Restaurant, one of best restaurant in town is in walkable distance. Hotel provide shuttle bus to Wulingyuan scenic area entrance which also can be reached by 20 mins walk. Other than that, WIFI was sucks, on and off especially during peak hour like 8-11pm which i assume many were using the WIFI. Although facilities are great, ambience is nice, room is a bit old, may need little renovations here and there. Overall, our stay was awesome in Pullman Zhangjiajie.

    Reviewed June 18, 2019

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location.Sorry for the WIFI ,we will try the best to resolve the problem. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded July 03, 2019
    Hotel Pullman Zhangjiajie
    9.6
    Exceptional
    Julian from Singapore
    Couple
    Deluxe Room 1 King Bed
    Stayed 5 nights in May 2019

    Great location, wonderful service staff”

    We had a few nights at Pullman during our visit of Zhangjiajie’s natural wonders. The hotel is conveniently located within walking distance of the park entrance, and is surrounded by dining options. The staff, especially the guest manager Bob, has been warm in making us feel welcome during our stay and also gave good advice. The concierge staff was also very helpful in helping us get to places and even went beyond their duties to arrange for an airport transfer at Changsha. Facilities have been well maintained, but will recommend the hotel to look into improving the efficiency of the coffee machine at the breakfast buffet. Overall, a really wonderful stay!

    Reviewed May 20, 2019

    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that coffee machine at the breakfast buffet experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 21, 2019
    Hotel Pullman Zhangjiajie
    7.6
    Very good
    Jana from United States
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in April 2019

    Spacious room, good amenities for the area”

    For a 5-star hotel, I expected the rooms to be a little more modern. The space itself was great, good buffet breakfast options (not much seating for group of 2-3 people though). The staff were friendly, and if they couldn't speak great English, they called another staff member over for assistance. The concierge staff were helpful in getting us car reservations throughout our trip. Room service was not great, don't order the pizza or burger. The surrounding area was nice, but not many Western restaurant choices around. It was nice that it was about a 15-minute walk to the Wulingyuan entrance of the national park. Overall, this is a comfortable choice if you want to stay somewhere close to the park entrance, it was about 40-minutes to the glass bridge and the caves. And an hour (back towards the airport) to get to the cable car/Tianmen Mt.

    Reviewed May 05, 2019

    Dear Jana, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 16, 2019
    Hotel Pullman Zhangjiajie
    8.4
    Excellent
    Midori from Thailand
    Couple
    Deluxe Double Room
    Stayed 6 nights in October 2018

    Excellent facility, Fair Breakfast Buffet (for 5-star), Excellent Cust. Svce. Manager”

    If it weren't for the customer service manager Bob Naresh, I would have given customer service a 2 for effort. The hotel is not geared to Englislh-speaking travelers. The concierge can hail a taxi, but that's about it (in English). We gave up asking them for advice, guidance or information. Even translators did not work for either sides. Very nice facilities. Very nice room. Could have lived in the room for five days, but came to see the local sites. Not sure which category buffet breakfast fell under, but it was ok. Not a five-star buffet, but higher than average. Location was excellent. A short walk to everything. Don't go to Bounfeng Lake or the Hunan Culture shows. Total waste of money. Total. (Has nothing to do with the hotel.) . Would definitely stay here again1

    Reviewed November 11, 2018

    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miranda

    Responded January 08, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    sarit from Israel
    Family with young children
    Superior Double Room
    Stayed 1 night in July 2019

    Hotel is in perfect location right besides the evening show which is amazing.”

    Swimming pool is big and nice. Need to wear a cap. There is ktv and foot massage at the hotel. We had the buffet dinner for 128 rmb per adult which was nice

    Reviewed July 15, 2019

    Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again. Miranda

    Responded July 30, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    poh from Singapore
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in August 2018

    Marvellous ”

    Pullman hotel exceeded my expectations. Staffs are friendly and helpful. Atmosphere was nice . A clean hotel too! Very near to the national forest ( some 20 minutes walk to the entrance of yuanjiajie , tianzishan etc ). Nearby many eateries. The walking street 溪布街 ( xibu jie) is not far away. Here you can find many local souvenirs and food. Overall, the staying experience was excellent. Tips: if you are unsure of how to walk by yourself, there are many temporary tour guides outside the national park to guide you at a charge.

    Reviewed August 16, 2018

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Christina from China
    Couple
    Superior Double Room
    Stayed 3 nights in July 2016

    The Best!”

    This hotel is far from the airport. This hotel is in Wulingyuan area, near one of the entrances to the National Park. Though this hotel is far from the airport, but the view outside the hotel, in the streets, and everywhere is just majestic! You won't see that if you stay in hotels in the city. The hotel itself is superb! The facilities, the rooms, the staffs, were really great! You really won't regret staying in this hotel.

    Reviewed September 16, 2016
    9.0
    Exceptional
    LAY from Singapore
    Family with teens
    Stayed 3 nights in December 2014

    Good Location, good bed, good breakfast”

    Service, comfortable bed and cleanliness

    Went during the winter season. Staff was very helpful and was able to solve the problem very quickly when our luggage could not be opened. Breakfast has great varieties both Western and Chinese. Big room with comfortable bed. Will stay this hotel when re-visited the hotel.

    Reviewed December 28, 2014
    8.3
    Excellent
    Erika from Indonesia
    Solo traveler
    Stayed 2 nights in November 2013

    Great hotel”

    Centrally located, near to Wulingyuan District

    Pleasant stay with a great view and great hotel. just walk about 15 minutes you will find out the wulingyuan forest. The air was fresh , good for relax and refreshing. This hotel was a good suggestion for couple, family or solo traveler. I stay there for 2 night, which i found the hotel is good.

    Reviewed December 06, 2013
    9.3
    Exceptional
    jackson from Malaysia
    Couple
    Stayed 2 nights in September 2012

    Nice and lovely hotel”

    Hotel features very good

    This is a very good hotel and super hotel. I loved it so much. All the staff are friendly and helpful. The hotel all area are so hygiene and clean. This hotel is so convenient to walk around as it's close to all shopping complex and hot spot. The restaurant all served nice food and so yummy yummy. I confirm will come back to this hotel again for my next trip.

    Reviewed September 28, 2012
    7.2
    Very good
    Rose from United Kingdom
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in March 2019

    Great location”

    The hotel offers good facilities and is within walking distance to Wulingyuan park entrance and bus station. Good choice of breakfast but western dishes always seemed on the cool side during our stay. The room is spacious with a huge bed which is very restful after a long tracking each day. Overall we had a pleasant stay and it could be better if the warn-out carpet was replaced.

    Reviewed May 04, 2019

    Dear Rose, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 16, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Goi from Singapore
    Couple
    Superior Room - 2 Single Beds
    Stayed 4 nights in October 2018

    Great location. Comfortable hotel”

    The hotel is near to the Wulingyuan entrance, just 10-15mins walking distance. Bed is comfortable and room spacious.

    Reviewed October 18, 2018

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    7.6
    Very good
    cheeghee from Malaysia
    Solo traveler
    Deluxe Room 1 King Bed
    Stayed 3 nights in June 2018

    Very good”

    concierge services are bad,no body stand in front of lobby to help guess , when asked for helping to carry luggage from room,the staff attitude is bad,put the trolley in front of room, waiting for guess to carry out the luggage,when asked for keep luggage,the staff still very bad behavior,is totally not like a 5 staff hotel service I checked out at 12pm 28june 2018' room no3701, the staff from concierge who was help to carry luggage is bad. breakfast is Good, service also very Nice. at night called for his cube,room service staffs are very nice ,can remember our requirements after first night request,no need to repeat even the same staff was not in on 3rd night, still can provide the same type of services check in counter staff,not so friendly in conclusion,the front end staff like check in counter, concierge not up to 5 stars standard,but internal services like room service and restaurants are Good

    Reviewed June 29, 2018

    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Van from Indonesia
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 3 nights in June 2018

    Nice hotel in Wulingyuan”

    we stay here for 3 nights, locations was great, just 15min walks to zhangjiajie national park gate. foods and minimart just 10min walks. one of just two international brand hotel in wulingyuan. satisfied to stay here.staf also helped much with language problem.

    Reviewed June 22, 2018

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    8.7
    Excellent
    Stephanie from United Kingdom
    Family with young children
    Stayed 5 nights in August 2014

    Trip to the mountains. ”

    The hotel is close to the entrance to the park

    Disappointed when we arrived that we had to take our own bags to our room as no staff available !!! A 5 * Hotel !!! Our room was over looking a building site !!! we were moved to a different floor away from others on our party !!! after explaining we were not happy, we were told the hotel was full, yet only ever saw a few people in the restaurants and lobby area !!! Hotel clean, wouldn't say the decor or room was outstanding !!

    Reviewed September 11, 2014
    7.3
    Very good
    Sek from Hong Kong
    Couple
    Stayed 1 night in April 2014

    Comfortable. Food expensive & not up to standard”

    Comfortable room. Nice balcony. Quite surrounding while still close to town center

    Room is nice. But seems air conditioner is not working, perhaps in cool weather. We enjoyed breeze without informing hotel about this. Restaurant is not good value & taste so so. A broken piece of china in size of small nail is included in my ribeye steak. Apart from this incident, overall is a nice hotel close to the national park. Good for last day retreat.

    Reviewed April 24, 2014
    5.7
    Siew from Singapore
    Couple
    Stayed 4 nights in November 2013

    Enjoyable stay”

    Free wifi, comfortable room, friendly staff

    This hotel is nice and has a grand lobby. Although it was quiet most of the time, maybe it is not near to the city. But I would recommend this hotel if you are going for the main sightseeing areas as this hotel is so close to most of the main places of interests that your travelling time is largely cut-down. We save a lot of time on the road and maximise our tour. Oh there are some local restaurants close by (walking distance) but quite pricely.

    Reviewed January 01, 2014
    9.7
    Exceptional
    KUEN from Singapore
    Group
    Stayed 3 nights in November 2013

    the staff was amazing and attentive”

    location, staff and room

    excellent, the staff was very attentive, making sure we were not taken advantage by the local tour guilds. the chinese restuarant was very good except for the dessert which was terrible. Forget about the buffet breakfast.

    Reviewed November 21, 2013
    7.0
    Very good
    Leow from Singapore
    Solo traveler
    Stayed 4 nights in October 2012

    Great hotel ”

    Comfortable bed, clean room

    is a good hotel with nice and clean room. the service staff is not very well trained though. she told me need to charge the hotel room fee via credit card, i told her agoda has charged me, she didnt believe me. the next day, we told her supervisor, she changed her words and says we are not sure if the room has been charged. luckily the supervisor checked with agoda, and agoda sent me sms to show to the hotel. must compliement agoda for their good and prompt service. the food is the hotel is nice.

    Reviewed October 28, 2012
    10.0
    Exceptional
    Thomas from Germany
    Couple
    Stayed 2 nights in October 2012

    excellent hotel, excellent service”

    excellent hotel, excellent service, highly to recommend for Zhangjiajie

    excellent hotel, excellent and friendly service also by management,mostly fluently english speaking service and concierge, excellent restaurant(try the hamburger - no joke), excellent chinese and westerner breakfast, hotel directly near main entrance ( 5min taxi - rmb) , also specaial arrangements like late check out no problem, contact from outside china no problem, immediate feedback, highly to recommend for zhangjiajie, next year we will come again for 5days, we recommend pick-up-service from airport

    Reviewed October 22, 2012
    12345
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    Hotel Pullman Zhangjiajie
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Zhangjiajie National Forest Park