Hotel Pullman Zhangjiajie
Hotel Pullman Zhangjiajie
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"Location was great."

William

|

April 26, 2018

Deluxe Room 1 King Bed - Guestroom Hotel Pullman Zhangjiajie
Deluxe Room 1 King Bed - Guestroom
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Lobby Hotel Pullman Zhangjiajie
Lobby
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Interior view Hotel Pullman Zhangjiajie
Interior view
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Interior view Hotel Pullman Zhangjiajie
Interior view
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See map Hotel Pullman Zhangjiajie
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Excellent
Location
8.7
See all 36 photos Hotel Pullman Zhangjiajie
See all 36 photos
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Excellent
From 107 reviewsSee what guests said
8.4
/
10
Excellent cleanliness
8.9
Recommended by 100% of guests
Value for money8.2
Distance to city center40KM
Location rating8.7
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Deluxe Room 1 King Bed
Deluxe Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
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Deluxe Executive King Bed
Deluxe Executive King Bed
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed
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Executive Deluxe Twin Bed
Executive Deluxe Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Nature view
  • 2 semi double beds
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Superior Room - 2 Single Beds
Superior Room - 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 semi double beds
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Superior Room 1 King Bed
Superior Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
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Deluxe 2 Single beds
Deluxe 2 Single beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 single beds
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Special Offer - Superior Double Room
Special Offer - Superior Double Room
...
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    Double Executive-king
    Double Executive-king
    ...
    • Balcony/terrace
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    Twin Deluxe Executive
    Twin Deluxe Executive
    ...
    • Balcony/terrace
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    Double Superior
    Double Superior
    ...
    • Balcony/terrace
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    Have a question for Hotel Pullman Zhangjiajie?

    What people love about the property

    • "Good facilities, polite hotel staff, clean & satisfy."

      Lc

      |

      December 5, 2016

    • "Spacious and comfy room."

      SHIH F.

      |

      November 21, 2016

    • "The facilities, the rooms, the staffs, were really great!"

      Christina

      |

      September 16, 2016

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    More about Hotel Pullman Zhangjiajie

    More about Hotel Pullman Zhangjiajie

    "Location is good for access to local restaurants as well."

    Randall

    |

    December 29, 2016

    An overview

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    What they offer

    "Great staff, location and cleaned."

    Arnaud

    |

    August 21, 2017

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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (107)Booking.com Reviews (286)
    8.4
    /
    10
    Cleanliness8.9
    Facilities7.8
    Location8.7
    Room comfort and quality8.5
    Service8.3
    Value for money8.2
    Provided by verified guests of Agoda
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    All guests (107)
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    Showing 88 verified guest comments
    12345
    8.4
    Excellent
    Midori from Thailand
    Couple
    Deluxe Room 1 King Bed
    Stayed 6 nights in October 2018
    Excellent facility, Fair Breakfast Buffet (for 5-star), Excellent Cust. Svce. Manager”
    If it weren't for the customer service manager Bob Naresh, I would have given customer service a 2 for effort. The hotel is not geared to Englislh-speaking travelers. The concierge can hail a taxi, but that's about it (in English). We gave up asking them for advice, guidance or information. Even translators did not work for either sides. Very nice facilities. Very nice room. Could have lived in the room for five days, but came to see the local sites. Not sure which category buffet breakfast fell under, but it was ok. Not a five-star buffet, but higher than average. Location was excellent. A short walk to everything. Don't go to Bounfeng Lake or the Hunan Culture shows. Total waste of money. Total. (Has nothing to do with the hotel.) . Would definitely stay here again1
    Reviewed November 11, 2018
    7.6
    Very good
    Mayank from China
    Family with young children
    Superior Room 1 King Bed
    Stayed 3 nights in September 2018
    Value for money , service is average ”
    The facility is large , property is 5 Star with good facilities . The service is average . Staff are polite but most don’t speak English . So it’s difficult to discuss anything. The breakfast is good spread , and really good for vegetarians
    Reviewed October 21, 2018
    10.0
    Exceptional
    Goi from Singapore
    Couple
    Superior Room - 2 Single Beds
    Stayed 4 nights in October 2018
    Great location. Comfortable hotel”
    The hotel is near to the Wulingyuan entrance, just 10-15mins walking distance. Bed is comfortable and room spacious.
    Reviewed October 18, 2018
    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda
    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    poh from Singapore
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in August 2018
    Marvellous ”
    Pullman hotel exceeded my expectations. Staffs are friendly and helpful. Atmosphere was nice . A clean hotel too! Very near to the national forest ( some 20 minutes walk to the entrance of yuanjiajie , tianzishan etc ). Nearby many eateries. The walking street 溪布街 ( xibu jie) is not far away. Here you can find many local souvenirs and food. Overall, the staying experience was excellent. Tips: if you are unsure of how to walk by yourself, there are many temporary tour guides outside the national park to guide you at a charge.
    Reviewed August 16, 2018
    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda
    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    7.6
    Very good
    cheeghee from Malaysia
    Solo traveler
    Deluxe Room 1 King Bed
    Stayed 3 nights in June 2018
    Very good”
    concierge services are bad,no body stand in front of lobby to help guess , when asked for helping to carry luggage from room,the staff attitude is bad,put the trolley in front of room, waiting for guess to carry out the luggage,when asked for keep luggage,the staff still very bad behavior,is totally not like a 5 staff hotel service I checked out at 12pm 28june 2018' room no3701, the staff from concierge who was help to carry luggage is bad. breakfast is Good, service also very Nice. at night called for his cube,room service staffs are very nice ,can remember our requirements after first night request,no need to repeat even the same staff was not in on 3rd night, still can provide the same type of services check in counter staff,not so friendly in conclusion,the front end staff like check in counter, concierge not up to 5 stars standard,but internal services like room service and restaurants are Good
    Reviewed June 29, 2018
    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miranda
    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Van from Indonesia
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 3 nights in June 2018
    Nice hotel in Wulingyuan”
    we stay here for 3 nights, locations was great, just 15min walks to zhangjiajie national park gate. foods and minimart just 10min walks. one of just two international brand hotel in wulingyuan. satisfied to stay here.staf also helped much with language problem.
    Reviewed June 22, 2018
    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda
    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    8.4
    Excellent
    William from United States
    Couple
    Superior Room 1 King Bed
    Stayed 5 nights in April 2018
    Excellent”
    Surprised that for a Pulman property it was run down. Cloth draped on carpets looked very bad. Room was nothing special just plain. Location was great. Expected more from Pullman Hotels.
    Reviewed April 26, 2018
    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miranda
    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Yohana from Indonesia
    Solo traveler
    Superior Room - 2 Single Beds
    Stayed 3 nights in September 2017
    Exceptional”
    The best hotel in Wulingyuan. Really satisfied staung here for 3 nights
    Reviewed September 28, 2017
    Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    8.8
    Excellent
    Felix from Canada
    Solo traveler
    Superior Room 1 King Bed
    Stayed 2 nights in August 2017
    Excellent”
    Pretty good 5-star hotel with good room design
    Reviewed September 14, 2017
    Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    9.2
    Exceptional
    Arnaud from France
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in August 2017
    great time”
    great staff, location and cleaned. Breakfast was ok and could be slightly better
    Reviewed August 21, 2017
    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    4.8
    Lucy from Indonesia
    Couple
    Stayed 2 nights in August 2016
    Nice hotel”
    Location is good as it's close to main gate about 15mins walking The hotel itself is good and definitely come back if we ever visit Zhang jia jie in future
    Reviewed July 20, 2017
    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    lyc from Indonesia
    Couple
    Superior Room 1 King Bed
    Stayed 2 nights in April 2017
    nice hotel”
    nice staff
    Reviewed May 11, 2017
    Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    5.2
    Jane from Australia
    Couple
    Superior Room 1 King Bed
    Stayed 1 night in January 2017
    Booked because it was the only "5 star" hotel”
    .
    Reviewed January 16, 2017
    Dear guest, Thank you for taking time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We will try to do it better. If you have any problem, please call extension number"5", our assistance manager will help you at any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Miranda
    Responded January 30, 2018
    Hotel Pullman Zhangjiajie
    6.8
    Good
    Randall from Canada
    Couple
    Stayed 5 nights in December 2016
    More like a 4-Star Hotel”
    Overall the stay was good, but one pre-stay request was not followed through on, which was disappointing. One wake-up call never arrived as well. However, the location was good and for the most part the staff was helpful. The breakfast had lots of choices. The room was all right, although the shower door trim was loose and the carpets looked in need of either serious cleaning or replacement. Location is good for access to local restaurants as well.
    Reviewed December 29, 2016
    8.8
    Excellent
    Lc from Malaysia
    Family with teens
    Superior Room 1 King Bed
    Stayed 2 nights in November 2016
    Zhangjiajie Trip in Pullman Hotel ”
    Good facilities, polite hotel staff, clean & satisfy.
    Reviewed December 05, 2016
    7.2
    Very good
    SHIH from Malaysia
    Family with young children
    Stayed 2 nights in October 2016
    good location with international standard”
    located very near to the national park. spacious and comfy room. value for money.
    Reviewed November 21, 2016
    7.2
    Very good
    Chin from Singapore
    Couple
    Deluxe Room 1 King Bed
    Stayed 3 nights in October 2016
    Good tips to share”
    Do not use the hotel tour agent, they charge too much. Do not buy any ticket from the staff that carry your luggage. Walk straight to the nearby bus station(1km away) and book whatever discount ticket from there. eg. Glass bridge, night shown, single day trip to fenghuang etc. Nothing much to eat around, either have meal in the hotel or head toward the left roundabout area.
    Reviewed November 01, 2016
    6.4
    Good
    YANG from China
    Couple
    Stayed 1 night in January 2016
    near main gate of the scenic spot.”
    near main gate of the scenic spot.
    Reviewed September 18, 2016
    10.0
    Exceptional
    Christina from China
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in July 2016
    The Best!”
    This hotel is far from the airport. This hotel is in Wulingyuan area, near one of the entrances to the National Park. Though this hotel is far from the airport, but the view outside the hotel, in the streets, and everywhere is just majestic! You won't see that if you stay in hotels in the city. The hotel itself is superb! The facilities, the rooms, the staffs, were really great! You really won't regret staying in this hotel.
    Reviewed September 16, 2016
    8.0
    Excellent
    Jennifer from United States
    Couple
    Superior Room 1 King Bed
    Stayed 2 nights in June 2016
    Most modern hotel available in the area”
    Good location and close to the park, the staff are nice and try to be as helpful as they can though their English is not super strong. Good facilities with massage available through their spa.
    Reviewed September 07, 2016
    12345
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